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Job Role: Hire Desk Controller
Rota : Monday Friday DAYS
Location: Saltley, Birmingham
Salary: £28,000 £33,000
My client, a large Tool / Plant / Powered Access hire company operating Nationwide, are looking for a Hire Desk Controller to join their team.
The role of Hire Controller in brief:
Taking hire enquiries via telephone, email and our online ordering system.
Checking availability of machines and ensuring that machine statuses are always up to date on our systems.
Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.
Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.
The ideal candidate for Hire Controller :
Previous experience in a Plant, Powered access, Tool or Material Handling industries.
Good knowledge of Microsoft packages, and computer skills in general.
Good communication skills.
Next steps:
If this Hire Controller role sounds of interest or you are looking for advise on your next career move, please contact Matt at Holt Recruitment on 07739 277676, email me at matt@holtautomotive.co.uk or apply with an up to date CV. ....Read more...
Type: Permanent Location: Birmingham,England
Start: 11/05/2026
Salary / Rate: £28000 - £33000 per annum
Posted: 2026-05-11 14:05:05
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Job Role: Hire Desk Controller
Rota : Monday Friday DAYS
Location: Saltley, Birmingham
Salary: £28,000 £33,000
My client, a large Tool / Plant / Powered Access hire company operating Nationwide, are looking for a Hire Desk Controller to join their team.
The role of Hire Controller in brief:
Taking hire enquiries via telephone, email and our online ordering system.
Checking availability of machines and ensuring that machine statuses are always up to date on our systems.
Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.
Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.
The ideal candidate for Hire Controller :
Previous experience in a Plant, Powered access, Tool or Material Handling industries.
Good knowledge of Microsoft packages, and computer skills in general.
Good communication skills.
Next steps:
If this Hire Controller role sounds of interest or you are looking for advise on your next career move, please contact Matt at Holt Recruitment on 07739 277676, email me at Matt@holtrecruitment.co.uk or apply with an up to date CV. ....Read more...
Type: Permanent Location: Birmingham,England
Start: 11/05/2026
Salary / Rate: £28000 - £33000 per annum
Posted: 2026-05-11 13:58:04
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Company Description
RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance.
With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits.
Its proprietary technology platform, RAS Prosper™, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements.
RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.
Role Description
This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager.
The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide.
As IT Delivery Manager, you'll be a key member of the business's senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company.
You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI's technology stack.
You'll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.
Remuneration
The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery.
This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations.
This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.
Key Responsibilities
Leadership & Operational Management
Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.
Innovation & Continuous Improvement
Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.
System & Platform Administration
Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.
This role is being managed by RAS Supply Chain Integrity.
For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR.
To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu. ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: Up to £53000 per annum
Posted: 2026-05-11 12:12:04
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Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations.This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving.What's on Offer
Salary negotiable depending on experience23 days' annual leave plus bank holidaysBirthday off work, or the nearest Monday or Friday if it falls on a weekendWPA Cash Benefit Healthcare Policy after successful probationGroup stakeholder pension after three monthsCompany laptopCompany mobile phoneIT equipment for working from home, where applicableCompany credit card for business expenses after successful probation, if required
About the Role
You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function.You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management.You will also play an important role in helping the business scale by improving processes, building structure, introducing KPIs and developing a high-performing support team.
Key Responsibilities
Lead and develop the helpdesk and customer support teamOwn and improve the customer journey, including onboarding, training and ongoing supportEnsure customer queries, incidents and technical issues are resolved quickly and effectivelyIntroduce and monitor KPIs, including service levels, response times, resolution times and customer satisfactionImprove helpdesk processes, workflows, documentation and standard operating proceduresSupport business growth by helping shape the future helpdesk structureCoach, motivate and develop team membersWork closely with internal teams, customers, suppliers and partnersProvide regular reporting on customer service performance, trends and improvement opportunitiesSupport senior leadership with management information and department statistics
About YouWe are looking for someone who is confident, organised and comfortable working in a fast-paced environment.You will ideally have:
Experience in helpdesk, customer service, customer success or customer experience leadershipStrong people management and team development skillsA customer-first approach and passion for service excellenceExperience improving processes and implementing changeGood understanding of customer service KPIs and reportingStrong communication and relationship-building skillsAbility to work well under pressure and manage competing prioritiesA positive, proactive and commercially minded approach
About EITEIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services.Full training will be provided where required around our specific solutions and services.Additional InformationApplicants must be eligible to live and work in the UK.
Due to the nature of our business, applicants must also have a clean credit and criminal history.EIT Limited is an equal opportunities employer. ....Read more...
Type: Permanent Location: Dartford, Kent, England
Start: ASAP
Duration: Permanent
Salary / Rate: £40k - 50k per year
Posted: 2026-05-05 13:22:01
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Run our helpdesk.
Own the relationships.
Build something that lasts.Impact It Global Ltd | Home-based (UK, South East preferred) with occasional London travelSalary: £38,000 – £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 – 18:00, Monday to FridayYou’ll own the helpdesk.
Not just work on it.We’re a London-based technology consultancy that serves regulated firms and growing businesses.
Our clients trust us to keep their technology running, their data protected, and their teams productive.
That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong.We’re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat.
You’ll be the primary point of contact for approximately 35 clients and 300 endpoints.
You’ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3.
No one will be standing over your shoulder telling you what to do next.
But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it.This isn’t a chaotic startup where the goalposts move every week.
It’s a structured environment where quality, reliability, and clear communication are what matter most.What you’ll actually be doingYou’ll run the helpdesk day-to-day.
Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you.
That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout.
When a user can’t print, when a mailbox is full, when a server needs attention, you’re the person who fixes it and closes the loop.Beyond ticket resolution, you’ll build and maintain SOPs and technical documentation so that the knowledge doesn’t live only in your head.
You’ll communicate directly with clients, setting expectations and providing updates without being asked.
And you’ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint.If you’re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you’ll fit here.What we need from youNon-negotiables:You’ll need to be comfortable working across the following from day one:Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender.
Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar).
Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP.
Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups).
Working knowledge across Apple, Google, and Linux environments.You’ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g.
NinjaRMM, ScreenConnect), and documentation platforms.Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally.
Strong email and ticket-update communication is just as important as being able to talk to a client on the phone.
If you’re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we’ll get along well.Experience:3+ years working at L3 level within a Managed IT Service Provider.
You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision.What we’re not looking forWe should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn’t the right role.
We’ve learned the hard way what happens when someone technically capable doesn’t communicate well or manage their own time.
We’d rather find the right person than rush to fill the seat.What’s in it for you£38,000 – £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months.30 days holiday + your birthday off. That’s well above statutory, and we mean it.Home-based with all necessary equipment provided.
We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed.
We’re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics.A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities.
We’re building something, and the right person will grow with us.A structured, supportive environment. You’ll report to our Service Delivery Manager, who is technical, experienced, and available.
You won’t be left to figure things out alone, but you will be trusted to run your function.Quarterly performance reviews so you always know where you stand and what good looks like.About Impact ItWe’ve been supporting regulated firms and growing businesses across London since 2014.
We’re not a faceless MSP churning through break-fix tickets.
We’re a consultancy that partners with our clients to turn technology from a cost into a strategic asset.
Our team is small, close-knit, and values doing things properly over doing things quickly.
We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right.If that resonates with you, we’d like to hear from you.How to applyApply with your CV.
No cover letter required, but if you want to tell us briefly why this role appeals to you, we’ll read it.We’re hiring one engineer for this role and we’re moving promptly.
We respect your time: our process is structured but not drawn out, and we’ll keep you informed at every stage. ....Read more...
Type: Permanent Location: City of Westminster, Greater London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £38k - 45k per year
Posted: 2026-05-05 11:52:54
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Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-04-30 15:54:50
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary.
Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Must have CompTIA certifications at least one partIdeal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
Type: Permanent Location: West London, England
Start: 17/05/2026
Salary / Rate: £28000.00 - £30000.00 per annum
Posted: 2026-04-24 10:42:21
