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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-02-15 22:16:53
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Job Description - Technical Sales Advisor - Domestic (full time)
Salary: £22-25k Basic plus commission
Location: Totnes
Mego Employment are delighted to reppresent a local company renound for its excellent customer service, attention to detail and bespoke designs.
Be part of the energy revolution! This compnay is a rapidly expanding clean energy business based in Dartington, South Devon.
We are passionate about supporting society's transition to a greener, cleaner future.
We are looking for a confident, ambitious and proactive sales advisor to take our domestic clients easefully and efficiently through the pipeline from enquiry to successful completion of solar and battery installation.
Your role includes:
Overseeing our Residential Sales pipeline
Caretaking our client base from initial enquiry to handover to PM
Reporting - weekly and monthly reporting to help with budget planning, meeting sales targets and financial forecasting
Stay up to date with any changes in regulations that can affect products offered
Keep pricing of equipment up to date and competitive
Work with marketing and suppliers to create offers for clients
Design of Solar PV and battery systems in both PVSYST and OpenSolar
Pricing system designs appropriately and producing quotes
Making sales calls to clients, from initial enquiry to technical follow-up and more detailed presentations using Microsoft Teams
Presentation skills - presenting system design and modelling to clients
Carry out site visits, evaluating sites from an installer perspective and review quotes accordingly
Working to quarterly sales targets to meet business targets, motivating and supporting the sales team to meet team targets
Managing the pricing of equipment on Open Solar
Advising customers on the phone and attending events and shows as necessary
Completing a desktop survey ahead of a site-visit
Generating personalised solar and battery storage quotes using our bespoke software
Visiting site to collect any further information needed for a successful installation and to close the deal
Liaise with operations teams regarding the quote to facilitate a smooth delivery
Liaise with marketing to advise on strategic campaigns
Other reasonable tasks as requested by your manager
You:
- are friendly, flexible and a superb communicator
- are able to or willing to learn how advise clients on a range of solar and battery solutions
- are highly organised and able to manage multiple tasks effectively
- are self-managing and proactive
- get great satisfaction from bringing the highest quality service to the customer
- are driven by contributing your energy to creating energy resilience for future generations
If you require further information on the role please call 01803 840844 and ask for Victoria Rapson.
....Read more...
Type: Permanent Location: Totnes, England
Salary / Rate: £22500 - £26000 per annum + commission
Posted: 2025-02-11 08:25:49
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Snr AV Desktop Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems.
You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues.
You will be able to communicate in a professional manner to clients on the phone to help through any problems that arise.
You will effectively manage your time to make sure all tickets are completed to match agreed SLAs.
End user clients will be in both the blue chip corporate world and high end hospitality / hotels.
You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue.
If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron, Lutron, switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Ball rooms
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV ....Read more...
Type: Permanent Location: Oxfordshire, England
Salary / Rate: £40000 - £45000 per annum
Posted: 2025-02-05 10:37:11
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1st Line Support Engineer
Managed Service Provider, Flex Working
Maidstone, Kent
£22-24,000
The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis.
The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals.
As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time.
You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional customer site visits.
On a day-to-day basis you will be working closely with the Microsoft Stack and will be supporting and using the below technologies:
Microsoft Windows 7-10, Office 365, Exchange, Windows Server, Active Directory, Group Policy
Networking: TCP/IP, DNS, DHCP, VPN, Firewalls, Switches, Routers
VoIP and mobile phone support
This role will suit either someone with an industry certification such as a CompTIA as well as someone with a couple of years industry experience.
If this sounds of interest and you would like to discuss further, please apply with your recent CV and we'll be in contact within 24 hours.
....Read more...
Type: Permanent Location: Maidstone, England
Start: asap
Salary / Rate: Up to £24000 per annum + 4 days in office, 1 from home
Posted: 2025-01-24 16:31:45
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR.
The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements.
Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, plant maintenance & HR.
Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordination.
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Other duties may be assigned, as required.
Supervisory Responsibilities:
This position has no direct reports and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, and commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training would be helpful
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sales and Service/HR function. 8 - 12 months SAP R/3 implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes PC operation, printing, file management, and the ability to use Office 365 functionality , etc.
Working knowledge of the following computing platforms: Hana database, Oracle, cloud-based applications Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Works in an office environment with a controlled climate and generally quiet conditions, as well as being able to work remotely consistently and productively (80 - 100%) Exposure to computer screens/monitors.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of computer screens/monitors. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc.
and Weatherproofing Technologies Canada, Inc.
Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs.
Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-24 06:06:20
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Our well-established client in Banbury is looking for a Junior IT Support person to join their busy IT team on a permanent and full-time basis.
They are looking for someone who is either looking for their first IT opportunity, or someone who is confident on basic IT support and has a willingness to learn.
If you have a passion for IT and/or experience technical support, then this could be a great opportunity to develop with a recognisable brand.
The role will be office based but will require you to travel to other sites in the UK (on an adhoc basis - mileage will be paid), therefore it is essential you drive and have a car.
Overview
The Junior IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Function.
The position is responsible for supporting and maintaining the Microsoft Cloud, Server and Desktop operating systems and o365/Microsoft Exchange hybrid environment, plus general maintenance of all IT-related hardware/software and communications.
The position provides exposure to a broad range of IT-related projects and activities.
Main Responsibilities
Using the company's helpdesk system to pick up and respond to tickets, escalating to senior IT staff where necessary, ensuring that all SLA's are met
Administering the company's project management ticketing system for web-based project and liaising with users to keep assigned and up to date
Providing 1st line desktop, printer and on occasion some basic server support
Setting up new users and disabling expired accounts in accordance with HR requirements
Setting up and configuring new laptop, desktop and communications equipment using approved process documentation
Installing authorised software to laptops and desktops
Ensuring security, patches and upgrades are applied to desktops and laptops and kept up to date
Diagnosing and resolving technical issues
Reporting faults and monitoring of logs for IT and communications equipment
Assisting with the movement of IT and communication equipment around the business
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Delivering toners and fixing printer issues on request
Retrieving delivery of equipment from delivery point and disposal of packaging waste
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations
Qualifications and Key Skills
Working experience and knowledge of Windows Server / Client IT systems
Exposure to administration of Microsoft Entra / o365 and cloud-based systems
Basic understanding of network infrastructure including multi-site environments preferred
Ability to explain problems and solutions clearly to non-technical users
Excellent verbal and written communication skills, as well as a strong initiative
Proactive team player with excellent technical problem-solving skills
IT related degree, or completion of IT related apprenticeship preferred
Training will be offered and supported to achieve CompTIA A+, Network +.
Full and valid UK driving licence
What's in it for you?
Based in Banbury the company offers a competitive salary of £24,000-£30,000 DOE as well as great career development opportunities.
On top of the salary the company offers a number of benefits, including 29 days holiday (including bank holidays) and free onsite parking.
....Read more...
Type: Permanent Location: Banbury, England
Salary / Rate: training, free parking and more!
Posted: 2025-01-22 16:57:15
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Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do' attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365 ....Read more...
Type: Permanent Location: Lancing, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £13000 per annum
Posted: 2025-01-22 15:15:46
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Job Description Job Title: Clinical Systems Admin & Second Line Support Officer Salary: £26,530 - £29,114 per annum Location: Edward Jenner Court Accountable to: Clinical Systems System Admin and 2nd Line Support Assistant Lead
Job Summary The Clinical Systems Admin & Second Line Support Officer plays a pivotal role in ensuring the smooth operation, maintenance, and support of the organization's clinical systems.
Acting as a vital link between technical teams and end-users, you will provide second-line support, resolve system-related issues, and contribute to the effective administration of clinical systems. Your expertise will help maintain the reliability and efficiency of our systems, enabling healthcare professionals to deliver high-quality patient care.
Key Responsibilities
The post holder will be accountable to the System Admin and 2nd Line Support Assistant Lead with defined objectives to support the three areas of the Clinical Systems Team.
These areas are Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support.
The role will also offer support for any other related systems issues in regard to GHC clinical systems.
The ability to relate to operational and clinical service issues and to demonstrate effective inter-personal skills is essential to support our system users
Provide Clinical Systems 2nd Line Support to c5,000 Trust staff across Gloucestershire and Herefordshire.
Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to resolve incidents & queries passed to 2nd Line Support.
Support the maintenance of Clinical System administration tasks and system configuration changes for all the Trust's Clinical Systems, covering all service areas.
Provide support to colleagues across the Clinical Systems Team, specifically within the areas of Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support
Training and Guidance
Assist in the development and delivery of training materials and sessions for end-users.
Provide guidance to users on best practices, system functionalities, and troubleshooting techniques.
Collaboration and Communication
Work closely with clinical teams, IT support, and stakeholders to understand system requirements and address emerging needs.
Document support activities, issue resolutions, and system changes to ensure accurate records are maintained.
Participate in team meetings and contribute to the continuous improvement of clinical system processes.
Person Specification Essential Skills and Experience
Technical Proficiency: Experience in administering and supporting clinical or IT systems in a healthcare or similar environment.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Communication: Excellent interpersonal and communication skills to liaise effectively with both technical and non-technical users.
Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a dynamic environment.
Attention to Detail: Meticulous approach to maintaining system accuracy and compliance with information governance standards.
....Read more...
Type: Contract Location: Bristol, England
Start: ASAP
Duration: 18 months
Salary / Rate: £26530 - £29114 per annum
Posted: 2025-01-20 23:35:03
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-16 14:12:07
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides technical expertise and training to other departments and the sales force. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support responsive to customer and sales force needs.
Develops and maintains a prioritized list of assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents. Monitors and advises on competitive product information. Develops product line presentations and participates in training meetings for customers and company sales force. Actively participates with Industry organizations where appropriate. Assists the product and technical group with technical support, including assisting with the product group helpdesk.
Visits construction sites to observe, collect, and report application procedures and deficiencies.
Manages the system engineered to assist the sales force with national inquiries.
Assists with the field trails of new products and processes.
Responsibilities will include any and all responsibilities deemed necessary by the Technical Resource Manager and/or Director, Technical Solutions. Generate and/or edit drawing details using AutoCAD or similar software.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Proficiency using AutoCAD or similar software program. Willing and able to access commercial building roofs using a ladder.
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community. Willingness to actively participate in a continuing education program.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $48,426 and $60,532 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-16 14:11:56
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides technical expertise and training to other departments and the sales force. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support responsive to customer and sales force needs.
Develops and maintains a prioritized list of assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents. Monitors and advises on competitive product information. Develops product line presentations and participates in training meetings for customers and company sales force. Actively participates with Industry organizations where appropriate. Assists the product and technical group with technical support, including assisting with the product group helpdesk.
Visits construction sites to observe, collect, and report application procedures and deficiencies.
Manages the system engineered to assist the sales force with national inquiries.
Assists with the field trails of new products and processes.
Responsibilities will include any and all responsibilities deemed necessary by the Technical Resource Manager and/or Director, Technical Solutions. Generate and/or edit drawing details using AutoCAD or similar software.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Proficiency using AutoCAD or similar software program. Willing and able to access commercial building roofs using a ladder.
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community. Willingness to actively participate in a continuing education program.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $48,426 and $60,532 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-14 14:12:55
-
JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-14 14:07:04
-
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln.
You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
Type: Permanent Location: Lincoln, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £42000 Per Annum None
Posted: 2025-01-12 16:40:24
-
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln.
You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands.
You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi. ....Read more...
Type: Permanent Location: Lincoln, England
Start: ASAP
Duration: Permanent
Salary / Rate: £23000 - £32000 Per Annum None
Posted: 2025-01-12 16:38:21
-
JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-11 22:13:07
-
IT Service Delivery Technician required to provide on-site support of IT Systems from installation, maintenance and troubleshooting of hardware and software.
You will resolve incidents as well as supporting office and home employees
Skills
Trouble shoot printers, copiers and scanners.
Mobile phone user support.
Bit locker and NTFS security setting and permissions.
IT qualification
Windows systems experience.
Desktop support and installation.
Hardware and Windows OS.
Security knowledge including end point protection, data protection and encryption tools.
User support experience in a busy office environment.
Active Directory, Group Policy, Citrix, Virtualisation, TCP/IP, Windows Server, WiFi.
Responsibilities
End-user issue support response to requests from helpdesk ticketing system.
Technical support and fault diagnosis.
IT equipment Installation and configuration.
Install, configure and administer various Microsoft Windows systems.
....Read more...
Type: Permanent Location: Lincoln, England
Start: ASAP
Duration: Permanent
Salary / Rate: £23000 - £32000 Per Annum None
Posted: 2025-01-11 21:00:03
