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IT Support Engineer
1st / 2nd Line Support
Luton - on site Monday - Friday 9am - 5:30pm (on-call rota)
£30,000 per annum
Highly motivated and skilled IT 1st / 2nd Line Support Engineer required for leading client based in Luton to be the first point of contact for IT incidents, requests and service-related issues, providing both technical support and troubleshooting expertise in a fast-faced, ITIL driven environment.
In addition, you will liaise with all members of the IT department to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults.
This position offers opportunities for growth and development within a rapidly evolving IT organization and would be suitable for someone looking for their first or second role in IT or someone newly qualified/graduated from college or university in related field.
Main duties:
Act as the first line of support for IT incidents and service requests.
Log and track incidents through the ITSM tool, ensuring they are classified and prioritised correctly.
Resolve incidents within agreed SLAs, to minimising the disruption to systems critical to the operation.
Escalate unresolved issues to 2nd/3rd line and resolver teams while ensuring effective communication and follow-up until resolution.
Keep incidents and requests up to date with detailed progress notes and communicate with all relevant parties affected by any task in a timely, professional manner.
Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems.
Assist in the monitoring of critical systems and IT services.
Complete daily checks such as backups from the night before.
Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.
Provide basic training to users on IT systems, tools, and processes, helping to enhance user experience and productivity.
Provide support for Microsoft and Office 365.
Perform Installations, configurations, setting up of workstations and mobile devices.
To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems.
Be responsible for the day-to-day delivery of first-line support to the organisation
Provide out of hours support to the airport userbase as part of a Rota
Key requirements:
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell) for logging, tracking, and resolving incidents and service requests.
Understanding of ITIL processes, particularly Incident, Service Request, and Knowledge Management.
Knowledge of basic networking concepts, hardware troubleshooting, operating systems (Windows, MacOS, Linux), and software applications.
Experience with Active Directory, Office 365, Microsoft Exchange, and standard desktop applications (MS Office, Teams, SharePoint).
An ambition to constantly learn new skills to advance own knowledge and gain formal qualifications, with an understanding that study time outside of working hours may be required for career development.
A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results.
A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service focused approach.
The ability to work alone using own initiative and managing support calls to a high standard.
Strong problem-solving skills and the ability to prioritise tasks effectively.
Excellent verbal and written communication skills, with the ability to interact confidently with end-users at all levels to maintain department's commitment to customer excellence.
Interested? Please submit your updated CV to Lucy Morgan at Crimson or immediate consideration.
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Crimson is acting as an employment agency regarding this vacancy
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Type: Permanent Location: Luton, England
Salary / Rate: Up to £30000 per annum
Posted: 2024-11-15 11:45:31
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Snr AV Desktop Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems.
You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues.
You will be able to communicate in a professional manner to clients on the phone to help through any problems that arise.
You will effectively manage your time to make sure all tickets are completed to match agreed SLAs.
End user clients will be in both the blue chip corporate world and high end hospitality / hotels.
You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue.
If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron, Lutron, switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Ball rooms
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV ....Read more...
Type: Permanent Location: Buckinghamshire, England
Salary / Rate: £40000 - £50000 per annum
Posted: 2024-11-14 11:04:05
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-11-12 15:12:21
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Primary focus of this position will be to work directly with the business and corporate to develop and migrate our financial processes onto our corporate CFIN platform which will include new AP, AR, Close, Travel and Expense and Capital Processes and tools.
This position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling.
The scope of responsibility is for all CPG - all businesses, all locations.
Nurtures and insures the successful use of the application systems tools.
Provides total support to the users of SAP application system and ancillary software tools, including, configuration, enhancements & process improvements, problem resolution, training and education, report development.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Able to work independently.
Will works with the business directly to identify understand current pain points and be the voice as we develop standardized processes across the various RPM Businesses.
This can include managing re-design, developments, enhancements, training and or training documentations, introductions to new tools which may include Fiori, other SAP features or other third party integrated applications.
As part of these duties the following may apply: Architect solutions and alternatives to meet the specified requirements, such as: SAP baseline functionality, Fiori, third party applications which may include reporting, specialized configuration.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Performs systems analysis, design, configuration and programming tasks (spec development) related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Effective communicator and strong collaborator, able to work across functions.
Self-motivated with leadership skills which will support leading the business through change.
Experience with training users and industry leading documentation practices. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader, group leader or project coordinator to coordinate tasks related to a specific initiative or project that fall under the scope of this position.
Project management activities include planning, resource allocation, milestone tracking, coordinating with various stakeholders. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Works directly with the FICO Global Lead to evaluate proposed changes on the rest of the organization and to coordinate resources required to support the implantation of process improvements and or new technologies.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project, and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Supervisory Responsibilities:
This position has no direct reports at this time and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance is preferred CPA would be an asset SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sr Accounting Role 7 - 10 years SAP implementation experience preferred In-depth experience with SAP S/4 HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Self-motivated / able to be a catalyst for change. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost-efficient business solutions, through the deployment of IT.
Has the ability to analyze requirements and identify opportunities to optimize our processes with a focus on those impacting the financial close.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Experience in financial accounting and US GAAP and SOX control requirements.
In-depth experience with both costing-based and account-based COPA.
A working knowledge of RAR would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-23 15:19:31
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An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits.
This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects.
This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
* Perform regular hardware and network checks to ensure optimal performance and security across all systems.
* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
* Troubleshoot and resolve IT issues efficiently to minimise downtime.
* Secure and maintain local networks, ensuring compliance with data privacy regulations.
* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
* 3+ years of experience in IT support, development, or a similar technical role.
* Proven problem-solving skills with a proactive approach to managing and improving IT systems.
* Strong communication skills, with the ability to explain technical concepts to non-technical staff.
* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
* Knowledge of network management, virtualisation, and intranet systems.
Ideally have worked as one of the following: IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support, 2nd Line IT Support, IT Support Technician, IT helpdesk Technician
What's On Offer:
* Competitive salary, reflecting your experience and leadership potential.
* An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.
* A key role in leading impactful IT projects, shaping the future of our technological landscape.
* Professional development opportunities, with a clear path to grow and lead within the organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Chelmsford, England
Start:
Duration:
Salary / Rate: £30000 - £35000 Per Annum
Posted: 2024-10-22 18:55:03
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:10:51
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A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
Head office based role
Provide customers with a variety of solutions, support and information at the time of interaction.
Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor - Benefits
Base salary £23,490
Monday to Friday - 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ‘Apply Now' link and we will be touch as soon as possible. ....Read more...
Type: Permanent Location: Lancaster, England
Salary / Rate: Up to £23490 per annum
Posted: 2024-10-21 14:40:06
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Holt Executive is collaborating with an industry-leading bespoke manufacturing and engineering specialist who design, build, and supply advanced and future-proofed technology to the Naval, Land and Security sectors across the globe.
Our partner has an exciting opportunity for an experienced Senior Embedded Software Engineer to take the lead in designing and developing embedded software and Windows-based user interfaces.
Key Responsibilities for the Senior Embedded Software Engineer:
- Lead the end-to-end development of software applications, from concept design and requirements definition to detailed design and coding.
- Design and develop software applications, covering all stages from concept to detailed coding.
- Collaborate with Mechanical, Electrical, and Electronics engineers to ensure successful project delivery.
- Oversee all software requirements and address issues throughout the project lifecycle.
- Create robust software with a focus on fault management, fault reporting, and application health monitoring.
- Develop and maintain supporting documentation, including interface control documents, user manual inputs, and fault code lists with corrective actions.
- Assist customers with integration, commissioning, and problem resolution, including on-site support when necessary.
Key Skills and Experience for the Senior Embedded Software Engineer:
Essential -
- Strong degree in a related discipline.
- Experience of embedded software design and appreciation of associated hardware.
- Strong mathematics background.
- Experience in leading technical software projects.
- Experience of embedded software design and good general appreciation of associated hardware.
- Experience of writing C/C++ for embedded applications.
- Experience of the design and development of control systems, preferably of motor control principles and theory and interfaces.
Embedded Software/Firmware:
- Experience of using STM32 processors and Keil uVision development environment and tools.
- Communications such as Ethernet, RS422/UART, CAN, SPI etc.
- Hardware interfacing, GPIO, ADC, DACs etc.
Windows/User Interfaces:
- Understanding of developing desktop application and user centric interface design.
- QT and QT Creator multiplatform development environment in C++.
- Visual Studio C++ and C#.
- Low latency programming techniques.
- Networking (TCP/UDP).
Company Benefits:
- 37.5-hour work week with lunchtime finishes on Fridays.
- 28 days annual leave and Christmas closure.
- Employee Help@Hand Service providing access to remote GP services, second opinions, mental health support, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and regular wellbeing activities.
- Employee discount scheme, including access to a wellbeing hub.
- Excellent Learning & Development opportunities.
Security Clearance Requirements:
Due to the nature of our business, all staff need to be able to obtain UK Security Clearance as a mandated requirement.
Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years. ....Read more...
Type: Permanent Location: West Sussex,England
Start: 18/10/2024
Salary / Rate: £50000 - £60000 per annum
Posted: 2024-10-18 17:05:04
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Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders
Skills Required
Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages ....Read more...
Type: Permanent Location: St. Albans, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £15000 per annum
Posted: 2024-10-16 11:22:17
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1st Line Support Technician
________________________________________
Location: Orpington
Salary: £25,000 - £30,000 per annum
________________________________________
Are you an IT Professional looking for an exciting new role?
About the company
Our Client is a growing MSP with well known clients in various sectors such as the health and finance.
Position Overview
As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.
Responsibilities
, Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.
, Providing guidance to clients/customers and resolving complex fault tickets within SLA.
, Conducting desktop and network troubleshooting/fault finding.
, Acting as a WiFi administrator and handling WiFi troubleshooting.
, Understanding and gathering customer requirements over telephone/Teams meetings.
, Liaising with vendors to resolve queries.
Candidate Requirements
Essential Skills and personal qualities
, At least 1 years of experience in a similar role.
, Enthusiastic about IT with excellent written, verbal, and interpersonal skills.
, Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.
, Strong communicator, people-oriented, and eager to help solve client problems.
, Able to multitask, manage tight timelines, and deliverables.
, Prioritise tasks and work in an organised manner.
, Work effectively under pressure with a dynamic workload.
, Detail-oriented and able to think creatively, challenging the status quo when necessary.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Orpington, England
Start: ASAP
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-10-16 11:22:07
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The Company:?
This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works and as part of their continued expansion are looking for a Central Hire Desk Controller.?
All Design and Manufacture for the provision of modular and bespoke excavation support systems are done in-house.?
Well regarded for their personal and high level of customer service.??
Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.?
Central Hire Desk Controller:
As a Central Hire Desk Controller you will deal with all enquiries for national key accounts.
You’ll calculate and supply quotes and work with local depots to plan transport (deliveries & collections).
A key role of the Central Hire Desk Controller is to deal with the damages, calculating costs and liaising with customers regarding payment.
Proactively work jointly with all departments and colleagues across the range of functions ensuring the high level of customer service.
You’ll provide guidance to customers on equipment and resolve issues.
As the Central Hire Desk Controller you’ll build customer relationships to retain business.
On occasion you will visit customers with an account manager to help develop and grow business.
As the Central Hire Desk Controller you’ll be based in the Staffordshire Depot.
Benefits of the Central Hire Desk Controller
£26k-£33k Basic Salary?
Bonus
Company Car+ Fuel OR Car Allowance??
Pension??
Life Assurance
22 days + Bank Holidays (increases with service)?
Discretionary Company Performance Bonus
?
The Ideal Person for the Central Hire Desk Controller
Will have experience in a Hire Desk role who is looking to join a growing team.
You’ll have knowledge of Plant Hire equipment and the sales process e.g On-Hires/Off-Hires.
Will be confident visiting customers when needed.
Must be IT literate and organised, whilst ensuring all paperwork is coordinated.
The successful candidate will be able to build and develop relationships with customers.
Must have a full driving licence
?
If you think the role of Central Hire Desk Controller is for you, apply now!?
?
Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no.
0208 397 4114?
Candidates must be eligible to work and live in the UK.?
?
About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Rugeley, Stafford, Cannock, Burton-Upon-Trent, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £26000 - £33000 Per Annum Benefits
Posted: 2024-10-14 15:49:31
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Senior Software Engineer Team Lead - Stuttgart(Tech stack: C#, ASP.NET, SQL Server, REST APIs, Entity Framework, JavaScript, CSS, HTML, Angular)
Our Client:
Is one of the world's largest and most well-known car manufacturers, producing a wide range of innovative and game-changing vehicles for Formula 1 and Rally Car Racing.
They are now looking for a new Senior Software Engineer Team Lead in Stuttgart with a background in C# Development.
You will be responsible for leading a team of software developers to deliver high-quality software solutions that support their automotive services.
If you are passionate about modern automotive technologies and are looking for an exciting company to join, then this could be the job for you!
Your tasks:
Take responsibility for the productivity, quality of work results, and priorities of the team.
Conduct regular employee evaluations and feedback sessions.
Analyze requirement documents for new software solutions and further development of existing applications.
Provide technical consultation and conception for work packages, including project planning.
Program backend systems (SOA architecture, CLI programs, etc.), web and desktop clients.
Ensure quality through code reviews and unit tests or functional tests.
Support configuring and maintaining build and release pipelines.
Develop using software in C#, ASP.NET, SQL Server, REST APIs, Entity Framework, JavaScript, CSS, HTML and Angular.
Requirements:
Several years of experience in software development with .NET in C#.
Experience in implementing REST APIs such as OpenAPI (Swagger).
Sound knowledge of web technologies such as HTML/Razor Pages, Javascript (jQuery), and CSS/Sass (Bootstrap).
Knowledge of implementing SPAs (e.g., with Angular) would be an advantage.
Confident use of version management, preferably Git.
Experience in modeling and programming database objects (ideally with MS SQL) and dealing with ORMs (such as Entity Framework/NHibernate).
Experience in managing employees or project management, including leadership skills, strong assertiveness, and an authoritative demeanour.
Very good knowledge of German (C1 or C2) and good English.
Benefits:
Competitive salary: €80,000 - €120,000 + Bonus Benefits
Remote work options with flexible working hours
The best professional development opportunities and mentorship
Comprehensive benefits package, including health insurance, retirement plan, and more
Access to cutting-edge technologies and tools
30 Days Annual Leave
Location: Stuttgart, Germany / Remote Working
Salary: €80.000 - €120.000 + Bonus + Benefits
Applicants for the Senior Software Engineer Team Lead position must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/TC/STU80120 ....Read more...
Type: Permanent Location: Stuttgart, Germany
Start: ASAP
Salary / Rate: €80000 - €120000 per annum
Posted: 2024-10-14 02:02:15
