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An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits.
This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects.
This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
* Perform regular hardware and network checks to ensure optimal performance and security across all systems.
* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
* Troubleshoot and resolve IT issues efficiently to minimise downtime.
* Secure and maintain local networks, ensuring compliance with data privacy regulations.
* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
* 3+ years of experience in IT support, development, or a similar technical role.
* Proven problem-solving skills with a proactive approach to managing and improving IT systems.
* Strong communication skills, with the ability to explain technical concepts to non-technical staff.
* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
* Knowledge of network management, virtualisation, and intranet systems.
Ideally have worked as one of the following: IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support, 2nd Line IT Support, IT Support Technician, IT helpdesk Technician
What's On Offer:
* Competitive salary, reflecting your experience and leadership potential.
* An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.
* A key role in leading impactful IT projects, shaping the future of our technological landscape.
* Professional development opportunities, with a clear path to grow and lead within the organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Chelmsford, England
Start:
Duration:
Salary / Rate: £30000 - £35000 Per Annum
Posted: 2024-10-22 18:55:03
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Your role will involve handling customer inquiries with accuracy, offering detailed product information, helping with troubleshooting, and delivering outstanding support.
Your passion for cars and your experience in customer service will be invaluable assets.
What You'll Be Doing:
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.
Key skills:
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 Per Annum None
Posted: 2024-10-17 23:35:03
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Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders
Skills Required
Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages ....Read more...
Type: Permanent Location: St. Albans, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £15000 per annum
Posted: 2024-10-16 11:22:17
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1st Line Support Technician
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Location: Orpington
Salary: £25,000 - £30,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our Client is a growing MSP with well known clients in various sectors such as the health and finance.
Position Overview
As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.
Responsibilities
, Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.
, Providing guidance to clients/customers and resolving complex fault tickets within SLA.
, Conducting desktop and network troubleshooting/fault finding.
, Acting as a WiFi administrator and handling WiFi troubleshooting.
, Understanding and gathering customer requirements over telephone/Teams meetings.
, Liaising with vendors to resolve queries.
Candidate Requirements
Essential Skills and personal qualities
, At least 1 years of experience in a similar role.
, Enthusiastic about IT with excellent written, verbal, and interpersonal skills.
, Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.
, Strong communicator, people-oriented, and eager to help solve client problems.
, Able to multitask, manage tight timelines, and deliverables.
, Prioritise tasks and work in an organised manner.
, Work effectively under pressure with a dynamic workload.
, Detail-oriented and able to think creatively, challenging the status quo when necessary.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: Orpington, England
Start: ASAP
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-10-16 11:22:07
