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1st Line Technical Support EngineerLocation: Central Brighton Paying between £28,000-32,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required.
This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-32,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home ....Read more...
Type: Permanent Location: Brighton, England
Salary / Rate: £28000 - £32000 per annum
Posted: 2026-10-01 14:15:42
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Customer Service Manager
Colchester
£40,000 - £50,000
Monday to Friday 8.30am to 5.00pm
Start Date - January 2027
KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business.
This is a hands-on leadership role with the opportunity to shape the department, improve processes and systems, enhance the customer experience and drive commercial performance.
You'll take ownership of the customer service team, introduce new ways of working and act as the voice of the customer across the wider business.
Key Responsibilities:
- Lead, coach and develop the Customer Service team, setting clear service standards, KPIs and performance targets
- Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation
- Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service
- Monitor customer feedback, service data and performance metrics to identify opportunities for improvement
- Work closely with Sales, Production, Technical and Operations teams to improve communication and customer satisfaction
- Coordinate order fulfilment, production lead times, shipping and delivery updates
- Identify opportunities to maximise upselling and cross-selling, supporting wider business growth
- Lead system implementation projects, develop SOPs and introduce more efficient ways of working
Candidate Profile
- Proven experience in a Customer Service or Customer Care management role, with a track record of improving processes and procedures
- Strong team leadership skills, with experience coaching, developing and managing performance
- Confident using CRM systems, order processing platforms and customer support tools, ideally including Business Central or Dynamics
- Experience with workflow automation, KPI reporting and using data to drive improvements
- Excellent communication, problem-solving and organisational skills, with the ability to manage complex customer escalations
- Experience with exports and shipping quotations
- Experience within manufacturing, packaging, textiles or technical products would be advantageous
- German language skills would also be beneficial
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word.
Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd.
Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Colchester, England
Start: 04/01/2027
Salary / Rate: £40000 - £50000 per annum + Benefits
Posted: 2026-09-29 17:01:49
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Remote Service EngineerLuton / Remote
£28,000 - £33,000 Basic + OEM Training + Progression + Remote Working + Package + IMMEDIATE START
Are you a looking to come off the road and move into a remote helpdesk role? Or perhaps you have some basic mechanical or electrical engineering knowledge and are looking for your first step into a technical engineering career? This is an excellent opportunity for a Remote Service Engineer to join a well-established, forward-thinking business in the food processing industry, recognised globally for its strong training ethos, supportive team environment, and commitment to developing its people.
Working remotely, you'll provide technical support to customers and engineers, using your existing engineering knowledge to diagnose issues.
This Remote Service Engineer receive structured training on the company's equipment and systems, giving you the technical knowledge and confidence to develop within the role.
This Remote Service Engineer Role Will Include:
* Remote Service Engineer position - working remotely
* Providing over the phone technical support to customers and engineers
* Working on food processing equipment
* Diagnosing faults and assisting with troubleshooting
* Developing strong product and technical knowledge
* Access to continuous OEM training and developmentThe Ideal Remote Service Engineer Will Have:
* Basic Electrical / Mechanical engineering knowledge
* Field Service Engineer looking to come off the road considered
* Alternatively, someone with a basic engineering background looking to take their first step into a Remote Service role
* Good computer skillsApply now or call Georgia for immediate consideration!
Keywords: Remote Service Engineer, technical support engineer, field service engineer, mechanical, electrical, manufacturing, food processing, slicers, conveyors, automated machines, remote, bedford, luton, northampton, corby, peterborough, london, birmingham
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are those of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates with a valid legal permit or right to work in the United Kingdom.
Candidates who do not have this right, or are awaiting approval, should not apply. ....Read more...
Type: Permanent Location: Luton, England
Start: ASAP
Salary / Rate: £28000 - £33000 per annum + Remote work + Package
Posted: 2026-09-29 13:22:10
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Technical Support Engineer
Luton / Remote
£28,000 - £33,000 Basic + OEM Training + Progression + Remote Working + Package + IMMEDIATE START
Are you a looking to come off the road and move into a remote helpdesk role? Or perhaps you have some basic mechanical or electrical engineering knowledge and are looking for your first step into a technical engineering career? This is an excellent opportunity for a Technical Support Engineer to join a well-established, forward-thinking business in the food processing industry, recognised globally for its strong training ethos, supportive team environment, and commitment to developing its people.
Working remotely, you'll provide technical support to customers and engineers, using your existing engineering knowledge to diagnose issues.
This Technical Support Engineer receive structured training on the company's equipment and systems, giving you the technical knowledge and confidence to develop within the role.
This Technical Support Engineer Role Will Include:
* Technical Support Engineer position - working remotely
* Providing over the phone technical support to customers and engineers
* Working on food processing equipment
* Diagnosing faults and assisting with troubleshooting
* Developing strong product and technical knowledge
* Access to continuous OEM training and developmentThe Ideal Technical Support Engineer Will Have:
* Basic Electrical / Mechanical engineering knowledge
* Field Service Engineer looking to come off the road considered
* Alternatively, someone with a basic engineering background looking to take their first step into a technical support role
* Good computer skillsApply now and call Georgia for immediate consideration!
Keywords: technical support engineer, field service engineer, mechanical, electrical, manufacturing, food processing, slicers, conveyors, automated machines, remote, bedford, luton, northampton, corby, peterborough, london, birmingham
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are those of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates with a valid legal permit or right to work in the United Kingdom.
Candidates who do not have this right, or are awaiting approval, should not apply. ....Read more...
Type: Permanent Location: Luton, England
Start: ASAP
Salary / Rate: £28000 - £33000 per annum + Training + Progression + Package
Posted: 2026-09-28 16:02:27
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ADAS Technical Specialist
Salary Competitive, negotiable depending on experience
Hours Monday to Friday, 8:30am 5:00pm
Location Norwich
Job Type Permanent, Full-Time
We are currently recruiting on behalf of a leading specialist automotive technology business for an experienced ADAS Technical Specialist to join their growing team.
This is an excellent opportunity for someone looking to develop their career within the rapidly expanding ADAS, diagnostics and electric vehicle sector and to come off the tools as it will be a helpdesk position.
You will be working from their head office in the Norwich area carrying out ADAS Technical Support.
The Role
As a Mobile ADAS & Diagnostic Technician, your responsibilities will include:
- Carrying out ADAS queries to manufacturer specifications.
- Vehicle diagnostics, fault finding and rectification.
- Module programming, coding and configuration.
- Diagnosing faults methodically and recommending appropriate repairs.
What We\'re Looking For
The ideal candidate will have:
- Previous experience working within a Bodyshop, main dealer or professional automotive environment.
- A minimum Level 3 Motor Vehicle qualification is desirable.
- Strong diagnostic and electrical knowledge.
- Experience using automotive diagnostic equipment.
- Knowledge of hybrid and electric vehicles.
- A methodical approach to fault finding and diagnostics.
- Excellent communication and customer service skills.
- A flexible and professional attitude.
What\'s on Offer?
- Competitive salary negotiable depending on experience
- 33 days holiday, including bank holidays
- Full training and ongoing professional development
- IMI and EV training
- Company pension
- Health & wellbeing programme
- Supportive working environment
- Monday to Friday working hours
Interested?
This is a fantastic opportunity for an experienced Vehicle Technician, Diagnostic Technician or Automotive Technician who wants to move into a specialist technical role and develop their career within ADAS, diagnostics and electric vehicle technology.
Apply now with your CV, or contact Richard on 07590 309374 or richard@holtautomotive.co.uk for a confidential chat and more information.
....Read more...
Type: Permanent Location: Norwich,England
Start: 24/09/2026
Salary / Rate: Competitive, negotiable depending on experience
Posted: 2026-09-24 17:06:04
