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An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment.
Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Westminster, England
Start:
Duration:
Salary / Rate: £25000 - £30000 Per Annum
Posted: 2026-08-07 17:36:25
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An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment.
Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Westminster, England
Start:
Duration:
Salary / Rate: £25000 - £30000 Per Annum
Posted: 2026-08-07 16:40:21
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Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team.
This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support.
Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply.
Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests.
This role provides an excellent foundation for progressing into 1st Line Support and beyond.
As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience.
You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution.
You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained.
Responsibilities: , Answer incoming telephone calls, emails and support requests in a professional and friendly manner , Accurately log incidents and service requests within the service desk ticketing system , Gather relevant information from customers to ensure engineers have everything needed to investigate issues , Categorise and prioritise tickets in line with Service Level Agreements , Assign tickets to the appropriate engineers or technical teams , Provide customers with ticket reference numbers and regular progress updates , Monitor ticket queues to ensure requests are progressing within agreed timescales , Escalate urgent or high-priority incidents where appropriate , Maintain accurate ticket documentation and service records , Assist with general service desk administration and reporting Requirements: , A genuine interest in technology and IT , Excellent customer service and communication skills , Strong attention to detail and organisational skills , The ability to remain calm and organised in a busy environment , A positive attitude and willingness to learn , Good knowledge of Microsoft Office applications , An IT-related degree, college qualification or apprenticeship will be highly beneficial , Previous experience in a customer service, helpdesk or service desk environment.
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Type: Permanent Location: London, England
Salary / Rate: £27000 - £30000 per annum
Posted: 2026-08-04 08:03:54
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1st Line Network Support EngineerLocation: Central Brighton Paying between £28,000-30,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required.
This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-30,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home ....Read more...
Type: Permanent Location: Brighton, England
Salary / Rate: £28000 - £30000 per annum
Posted: 2026-07-29 20:36:54
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Service Desk Engineer - London 3 month contract £350 - £375 p/d - outside IR35
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.
It's a busy environment where you'll be given the opportunity to rapidly progress your technical exposure.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
Good understanding of networking would be a bonus.
Core responsibilities:
Provide first point of contact technical IT support - both remotely and physically
Support projects as required, such as a current laptop build and deployment project
Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
Maintain Active Directory including management of end-user accounts
Perform basic security administration tasks
Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
Previous experience working in a technical support role
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365, Active Directory
Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
Possess excellent communication skills with the ability to explain technical concepts to non-technical users
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £350 - £375 per day + outside IR35
Posted: 2026-07-21 10:02:51
