Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-04-30 15:54:50
