Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-04-20 12:31:49
HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable)
THE COMPANY:We're exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service
Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA
Preparing Monthly team rotas to ensure resource is provided
Assisting with Project Work and Coordination
Identifying training needs and areas of improvement
Ensuring that customers are escalated and responded to rapidly
Maintaining SOPs when processes change/update
Providing reports to the Directors and discussing key insights
Setting team and individual objectives, targets and improvement milestones
Arranging team meetings and 1:1 meetings to ensure good communication
Delivering or arranging delivery of regular training
THE PERSON:
Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical envionment
A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.
Excellent communication skills with the confidence to manage a team of varying experience levels
An individual with solid values and one that enjoys delivering high levels of service
TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
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We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Contract Location: Ilkley, England
Start: ASAP
Duration: 6-12 Months
Salary / Rate: £28000.00 - £35000.00 per annum + Benefits
Posted: 2026-04-13 11:18:19
