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Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies.
This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A
*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits.
Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Doncaster, England
Salary / Rate: Up to £14.98 per hour + PAYE. LTD RATE - £17.89
Posted: 2024-11-15 10:08:30
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Service Care Solutions are working in collaboration with a Housing Association with a vacancy for a Caretaker based in Dorking, Surrey.
In the role of Caretaker, you will be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins.
You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams.
Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift.
You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained.
With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams.
Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer.
You'll also be required to carry out maintenance of internal areas of blocks, including the cleaning of internal ledges, sills, handrails, balustrades, doors, walks and remove cobwebs from light fittings and all surroundings.
If you are customer driven, with a flexible and can do attitude, we look forward to hearing from you.
A Full UK Driving License will be a requirement for this role as a company vehicle will be provided to the successful candidate.
For more information, and to apply, contact Prakash today by emailing prakash.panchani@servicecare.org.uk or call 01772 208967. ....Read more...
Type: Contract Location: Dorking, England
Salary / Rate: Up to £12.00 per hour
Posted: 2024-11-14 10:30:13
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Job Advert: Housing Officer
Location: Barnet, Brent, Camden and Harrow areas
Rate: £25.85 LTD / £20.43 PAYE
Contract - Temp
About the Role
As a Housing Officer, you'll be a key part of our mission to enhance residents' living experiences.
By actively engaging with our communities, you'll understand their needs and drive continuous improvement in service delivery.
You'll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.
Key Responsibilities
Engage with residents, addressing any concerns regarding their property or living experience.
Foster relationships within the community, being available and proactive.
Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
Effectively set and manage budgets, including service charges, and communicate these with residents.
Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.
Requirements
Previous experience in customer service, ideally within a housing environment.
Strong interpersonal, investigative, and negotiation skills.
Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
IT proficiency, along with strong organizational and analytical skills.
A housing qualification or willingness to work towards one.
Behaviours for Success
Compassionate: Show empathy in your interactions.
Progressive: Embrace opportunities for continuous improvement.
Dependable: Deliver a high level of accountability.
Inclusive: Collaborate effectively with diverse groups.
Empowered: Take ownership of your role and responsibilities.
Apply Today
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.43 per hour + PAYE. LTD RATE - £25.85
Posted: 2024-11-14 09:30:38
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Service Care Solutions is working alongside a dynamic local authority, based in London, which needs a revolutionary Director of Law and Governance to lead their team.
This role will put you at the helm of the council's legal team.
This role can be done on a hybrid basis and pays £550 to £600 per day umbrella (negotiable).
This is a three-month contract.
Key responsibilities of the Director of Law and Governance role:
Provide effective, inclusive leadership that drives the continuous improvement of the council's plan.
Act as Deputy Monitoring Officer in accordance with S.5 of the Local Government and Housing Act 1989.
Partner with the Chief Solicitor at a neighbouring council to ensure cohesive leadership across the Bi-Borough Legal service.
This is a politically restricted post
Essential skills and experience:
Proven ability to balance strategic leadership with operational management.
A qualified solicitor with experience in a similar senior leadership role, including serving as a Monitoring Officer
Excellent negotiation and influencing abilities.
Political sensitivity and a belief in local democracy and accountability.
.Benefits included with the Director of Law and Governance position:
Hybrid working
Weekly pay
Flexible hours
Part-Time Considered (Minimum of Three Days a Week)
If this Director of Law and Governance role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.
We also welcome referrals for this position, where a successful recommendation would be worth £250. ....Read more...
Type: Contract Location: London, England
Start: January 2025
Duration: 3 months
Salary / Rate: £550 - £600 per day + Negotiable
Posted: 2024-11-14 09:00:03
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Job Title: Housing Solutions Officer.
Location: Kingston Contract: Temp 3 months Hours: Part Time 18 hours. Hourly Rate: £18.95 (PAYE) / £22.58 (Umbrella)
Job Purpose: We are seeking a dedicated Housing Solutions Officer to join our client's team in Kingston, focusing on hospital discharge support.
This role involves proactive engagement with individuals facing homelessness or housing insecurity upon hospital discharge, aiming to prevent or alleviate homelessness.
You'll work collaboratively to help these individuals retain their current accommodation or secure alternative housing.
Key Responsibilities:
Provide advice and practical support to clients to prevent or relieve homelessness.
Manage a caseload, delivering tailored housing solutions in line with legal requirements.
Collaborate with hospitals, social services, and various agencies to facilitate smooth discharge planning.
Conduct home visits, attend delayed transfer meetings, and ensure compliance with safeguarding protocols.
Maintain accurate case records, handle inquiries, and meet performance targets.
About You:
To excel in this role, you should have:
Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and relevant housing legislation.
Strong interpersonal and communication skills, with the ability to handle sensitive cases.
Experience with homelessness, housing services, and partnership working.
A proactive, solution-focused approach and the ability to work independently.
How to Apply: For further information or to apply, please get in touch with George Westhead at Service Care Solutions.
....Read more...
Type: Contract Location: Kingston upon Thames, England
Salary / Rate: Up to £18.95 per hour + PAYE. LTD RATE - £22.58
Posted: 2024-11-13 10:56:48
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Position: Housing Benefits Officer Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour Location: Harrow Contract Type: Temporary, Full-time Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service. Role Highlights:
Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
Work collaboratively with internal departments and external partners.
Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.
What We're Looking For:
Strong knowledge of Housing Benefit legislation and policies.
Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
Excellent communication skills and proficiency in Microsoft Office, especially Excel.
Ability to work autonomously, prioritise effectively, and meet performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: Up to £13.81 per hour + PAYE. LTD RATE - £16.79
Posted: 2024-11-12 08:45:47
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Property Officer Oxford Temporary Full time Join a Housing Association as a Property Officer in Oxford, where you will provide essential administrative and operational support within the Student & Keyworker team. THE ROLE This position involves delivering comprehensive administrative services and ensuring efficient property management support.
Key responsibilities include:
Assisting with the day-to-day management of the Student Office and handling resident enquiries.
Facilitating the provision and management of keys to contractors.
Supporting the production of management reports as needed.
Participating in regular estate/property inspections and monitoring outcomes.
Maintaining accurate stock records and monitoring stock levels on-site.
Recording and monitoring reported repairs and escalating as necessary.
Organising and maintaining both physical and electronic filing systems.
Ensuring health and safety compliance in all operational duties.
THE CANDIDATE The ideal candidate will have previous experience in a similar administrative or customer service role within housing or property management.
Essential skills and experience include:
Proven background in delivering excellent customer service.
Proficiency in problem-solving and understanding customer needs.
Educated to GCSE level or equivalent in Maths and English (Grades A
*-C).
Strong working knowledge of Outlook, Word, and Excel.
Ability to communicate effectively with a variety of stakeholders and maintain resilience in challenging situations.
THE CONTRACT Temporary Full time - 35 hours weekly The pay rate for the role is £19.02 per hour LTD company rate.
The PAYE equivalent is £16.21 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss further ....Read more...
Type: Contract Location: Oxfordshire, England
Salary / Rate: Up to £16.21 per hour
Posted: 2024-11-11 16:52:52
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Job Title: Anti-Social Behaviour Officer Employer: Service Care Solutions on behalf of West Lancashire Council Location: Skelmersdale Pay Rate: £15.86 per hour
Job Overview:
Service Care Solutions is assisting West Lancashire Council in recruiting an Anti-Social Behaviour Officer to join the Tenancy Services Team in Skelmersdale.
In this role, you will be responsible for investigating and resolving cases of anti-social behaviour (ASB) among council tenants and leaseholders.
You will collaborate with relevant agencies, providing intensive support to residents and implementing action plans according to the Council's policies and procedures.
Key Responsibilities:
Case Investigation and Resolution: Investigate ASB cases, working closely with tenants, leaseholders, and relevant agencies to effectively resolve issues.
Action Planning: Create and implement action plans and risk assessments tailored to individual cases.
Legal Actions and Documentation: Coordinate with the Council's Legal Team to prepare warnings, Notices, Acceptable Behavioural Contracts, and Injunctions.
Resident Visits: Conduct field visits to assess situations, offer support, and collect evidence as needed.
Court Representation: Prepare cases for court, attend hearings as a witness, and provide support to other witnesses.
Community Cohesion: Contribute to the Council's community-focused approach, fostering pride and cohesion among residents.
Candidate Requirements:
Experience: Minimum of 2 years' experience managing anti-social behaviour cases within a social housing context.
Knowledge: Strong understanding of housing issues and ASB legislation.
Interpersonal Skills: Experience in working with vulnerable individuals or those with complex needs; skilled in managing conflicts and disputes.
Fieldwork: Ability to conduct extensive fieldwork, including home visits and joint visits with partner agencies.
Education: 5 GCSEs at grade C or above.
Other Requirements: A valid driver's license is essential.
Familiarity with the QL Housing Management System is preferred.
Benefits:
This position offers the chance to make a meaningful impact in the community, working with a committed team to improve resident welfare and neighbourhood safety.
If you meet these qualifications and are interested in supporting anti-social behaviour management in West Lancashire, please contact Lewis Ashcroft at Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk to apply. ....Read more...
Type: Contract Location: Skelmersdale, England
Start: ASAP
Salary / Rate: £15 - £15.86 per hour
Posted: 2024-11-07 12:20:44
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Housing Needs Officer Slough, UK Temporary Full TimeWe are seeking a dedicated and skilled Housing Needs Officer to join a team based in Slough on a full-time temporary ongoing basis, with an initial contract period of 3 months.
The Housing Needs Officer will be part of a team responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community.
Requirements
Previous experience working in a similar role, preferably within housing advice, homelessness, or tenancy relations
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and Protection From Eviction Act, and immigration related legislation
Understanding of Housing Benefit procedures, Welfare Benefit, and Debt Counselling
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
Proficient computer skills, including experience with relevant software applications and databases.
Role Expectations
Deliver customer focussed housing needs services
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and work to reduce homelessness
Analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
Provide Housing Advice: Offer accurate and up-to-date advice on housing options to all, including the public, tenants, licensees, and landlords
Support Homelessness Prevention: Develop and implement strategies to prevent homelessness, including mediation, negotiation with landlords, and exploring alternative accommodation options.
Assist customers on making informed choices regarding their personal housing plans
Cary out home visits where necessary, and assess accuracy of homelessness applications
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures
The pay range for the role is £21.00 to £23.00 per hour LTD company rate.
The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Slough, England
Salary / Rate: £17.90 - £19.61 per hour
Posted: 2024-11-07 10:02:34
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Job Title: Housing Officer/Senior Housing Officer Location: Teignbridge Contract: Temporary Hours: Full-time
Role Summary: We are seeking a dedicated Housing Officer/Senior Housing Officer to join our clients Private Sector Housing team.
This role focuses on enforcing, maintaining, and enhancing standards in private sector housing.
Key responsibilities include housing enforcement, financial assistance administration, empty homes management, and landlord liaison, ensuring quality housing for Teignbridge residents.
This is a career-grade position offering opportunities for growth and development.
Key Responsibilities:
Conduct property inspections and Housing Health and Safety Rating System (HHSRS) assessments.
Advise tenants, landlords, and agencies on housing standards and legislative compliance.
Collaborate with the Housing Options team to support vulnerable clients and combat harassment and unlawful eviction.
Process grants and loans for housing improvements and adaptations.
Address long-term empty properties by engaging with owners and implementing enforcement actions.
Liaise with contractors, health professionals, and other stakeholders to ensure effective service delivery.
Requirements:
Relevant qualification or equivalent experience in housing or a related field (such as Environmental Health).
HHSRS competency certification or commitment to obtain it.
Strong problem-solving skills, with experience in customer service and negotiation.
Valid driving license and DBS check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Newton Abbot, England
Salary / Rate: Up to £17.53 per hour + PAYE. LTD RATE - £22.06
Posted: 2024-11-07 09:06:39
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Housing Officer Carlisle £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Carlisle, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-06 09:09:21
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Housing Officer Preston £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Preston.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Preston. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: City of Preston, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:29:48
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Housing Officer Chester / Cheshire £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Chester.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Chester and Ellesmere Port. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Ellesmere Port, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:23:18
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Housing Officer Manchester £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Manchester.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Manchester. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:03:23
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Housing Officer Liverpool £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Liverpool.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Liverpool. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Liverpool, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:00:03
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A leading Housing Association is seeking a proactive and detail-oriented Coordinator/Resident Liaison Officer to join their team.
This role involves building strong relationships with residents, neighbors, and stakeholders impacted by property repair programs.
You'll work closely with customers to ensure they understand the process, timelines, and any potential disruptions or costs involved.
Key Responsibilities:
Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs.
Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents.
Work collaboratively with the Head of Client Services and Programme Lead to meet organizational goals outlined in the Corporate Plan and Homes and Place Standard.
Translate property and customer information accurately into the housing system to support future customer service needs.
Requirements:
Proven experience in a similar role, with a strong background in resident engagement and project coordination.
Excellent planning, organizational, and communication skills.
Ability to commute to the Webley office and work effectively within a cross-disciplinary team.
stride is acting as an Employment Business in relation to this vacancy. ....Read more...
Type: Contract Location: Wembley, England
Salary / Rate: £155 - £160 per day
Posted: 2024-11-05 16:19:43
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Later Living Officer (Sheltered Housing Officer) Location: Enfield, (EN2) Employer: Local Authority Working Hours: 4 days on-site, 1 day remoteAbout the Role: Are you passionate about supporting older adults to achieve their goals and maintain a high quality of life? As a Later Living Officer, you'll provide comprehensive support to residents, empowering them to plan, work towards, and achieve positive outcomes.
You'll manage complex casework involving safeguarding, mental health, domestic abuse, tenancy management, and property condition, working both independently and as part of a dedicated team to enhance the lives of older residents in Enfield.
Key Responsibilities:
Resident Support: Deliver high-quality support to residents, helping them with everything from tenancy management to maintaining a safe living environment.
Complex Case Management: Handle complex cases involving safeguarding, mental health, and antisocial behavior while liaising with relevant community organizations and agencies.
Property Management: Conduct inspections, manage repairs, and ensure all safety and health regulations are met to keep properties safe and well-maintained.
Community Engagement: Work closely with internal and external stakeholders including councillors, community groups, and third-sector organizations to ensure effective service delivery.
Health & Safety Compliance: Carry out regular inspections and ensure all health, safety, and fire safety standards are met.
Requirements:
Essential:
Strong English communication skills, with the ability to converse easily with the public.
Knowledge of housing law and experience in supported housing or housing for the elderly.
Proven experience managing complex casework and delivering tenancy management services.
Knowledge of health, safety, and residents' safety regulations in property management.
Ability to manage multiple priorities in a fast-paced environment.
Desirable:
Experience in supported, sheltered, or extra-care housing.
HOW TO APPLY: To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Enfield, England
Start: ASAP
Duration: 3 months
Salary / Rate: £20 - £24 per hour
Posted: 2024-11-05 10:11:16
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Job Title: Property Manager
Location: London N1
Contract: Temp
Hours: 35
Salary: £19.34 p/h PAYE.
- £23.14 LTD.
Role Summary:
As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities.
You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships.
Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience.
Key Responsibilities:
Listen to residents' concerns and resolve issues affecting their homes.
Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders.
Actively collaborate with internal and external teams to continuously improve service quality.
Expertly manage service charge budgets, ensuring clear communication with residents.
Communicate updates empathetically and professionally to keep residents informed.
Host community events to encourage open dialogue and address resident concerns directly.
Support resident complaints, working alongside the complaints team to ensure swift and fair resolution.
Conduct investigations and document outcomes transparently, including in anti-social behaviour cases.
Partner with building managers and housing officers to elevate the resident experience.
Oversee health and safety standards, ensuring homes are safe and well-maintained.
Regularly inspect properties to maintain high standards and compliance.
Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams.
Ensure compliance with legal and financial regulations, acting in alignment with internal policies.
Requirements:
Strong customer service background, ideally in a housing context.
Excellent communication skills, both verbal and written, suited for diverse audiences.
Proven resilience and problem-solving abilities.
Experience in investigation, negotiation, and influencing.
Analytical, with a strong focus on customer needs.
Proficient in collaboration, IT skills, and managing deadlines with attention to detail.
Qualification in IRPM, ARMA, or RICS preferred.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £19.38 per hour + PAYE. LTD RATE - £23.14
Posted: 2024-11-05 09:11:36
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A client within the public sector based in Merseyside is currently recruiting for a Housing Improvements Officer to join their team as soon as possible.
The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.
The Role
Key purpose of the role is to assess adaptation requirements in line with relevant legislation, undertake design work to address identified requirements efficiently and effectively and manage the delivery of the works to a high standard.
Key responsibilities will include but not be limited to:
provide a service to clients who are enquiring about, have made an application for, or have received approval for, the various types of grant or loan assistance.
organise and oversee all technical aspects of the Housing grants / loans process from receipt of initial enquiry through to completion.
inspect properties with regard to the legislation and standards appertaining to the Housing Health and Safety Rating System, the Decent Homes Standard, Disabled Facilities Grant and other relevant standards, as appropriate
The Candidate
To be considered for this role you will require to be qualified to at least HND/HNC level Building Construction and / or Surveying or equivalent.
It will be essential to be in experiences in the below:
experience in a residential building / surveying related discipline with knowledge of the building industry, surveying practices and techniques, adaptations and general domestic building maintenance / repair practices.
experience in producing detailed specifications, schedules of work and plans using CAD programmes.
ability to compile and maintain a schedule of rates, tender preparation and negotiation, contract administration, quality and cost control.
The client is looking to move quickly with this role and as such are offering £21.46 p/h Umbrella Ltd.
(approx.
£17.50 p/h PAYE)
How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.
Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period. ....Read more...
Type: Contract Location: Bootle, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £21.46 per hour + UMBRELLA LTD
Posted: 2024-11-04 09:20:10
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Compliance & Procurement Officer Kingston upon Thames Homelessness & Mental Health Focussed Homelessness Service 12 Weeks 36 hours £18.99 LTD / £16.19 PAYE (inc hol) Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.
Ensure properties meet safety standards and support rough sleeper rehousing placements.
Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
Oversee property management expenditures and payments related to rough sleeper schemes.
Prepare quarterly GLA reports and other required statistical data.
THE CANDIDATE We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.
Proven experience in marketing and procurement of private sector properties with a track record in lettings.
Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
Familiarity with private leasing schemes, including financial and operational considerations.
Understanding of rough sleepers' needs within temporary accommodations.
Skilled in partnership working, negotiation, and case management.
THE CONTRACT
36 hours, Monday to Friday, 9am-5pm
12 weeks with potential for extension or a permanent position
Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee .
mcmillan @ servicecare .
org.
uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £25 ....Read more...
Type: Contract Location: Kingston upon Thames, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: £16.19 - £18.99 per hour
Posted: 2024-11-01 16:35:54
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Job Title: Homeownership Officer
Location: London SE1
Contract: Temp ongoing
Hours: Full-time
Role Summary: Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services.
In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms.
You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.
Key Responsibilities:
Address day-to-day inquiries related to leasehold and shared ownership.
Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.
Requirements:
Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.57 per hour + PAYE. LTD RATE - £24.56
Posted: 2024-11-01 08:16:52
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Housing Officer Coventry / Northampton £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further ....Read more...
Type: Permanent Location: Coventry, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-10-29 09:57:14
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Service Care Legal are currently recruiting for a skilled Court Officer to support the local authority in managing legal cases related to council and temporary accommodation arrears.
This role involves preparing and representing the Council in court on cases progressing toward eviction due to rent arrears.
As a Court Officer, you will work closely with Rent Collection Officers and other stakeholders to enforce protocols and maintain accurate records of all court-related activity.ROLE: Court Officer LOCATION: East London CONTACT: 6 months (with potential for extension) SALARY: £25.00 to £35.00 per hour LTDPlease note this role would require office attendance 3 times per fortnight (plus any court attendance).Key Responsibilities:
Prepare cases of substantial rent arrears for court, including gathering documentation and exhibits
Attend court on behalf of the Council, presenting evidence and obtaining money judgments in rent arrears cases
Ensure all court actions meet high standards of record-keeping and compliance with court protocol
Maintain effective communication with internal and external partners, including landlords, managing agents, and welfare agencies
Uphold council policies in all court interactions and support improvements to internal court protocols
Ideal Candidate:
The successful candidate will have experience in rent recovery or housing-related legal work, with an understanding of the complexities of the housing market and welfare reform.
Strong interpersonal skills and the ability to manage a busy caseload are essential, as is familiarity with court processes related to rent arrears.
Skills and Qualifications:
Background in legal or housing services, with direct court experience
Strong organisational skills and attention to detail
Ability to handle sensitive cases with professionalism
If this Court Officer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email lloyd.stanley@servicecare.org.uk.
We also welcome referrals for this position, where a successful recommendation would be worth £250 each.
....Read more...
Type: Contract Location: East London, England
Start: ASAP
Duration: 6 month ongoing
Salary / Rate: £25 - £35 per hour
Posted: 2024-10-28 09:56:02
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Job Title: Housing Administrator Salary: £14.18Location: Kings Cross with occasional travel to Hammersmith and site visits around London.Contract: 3-month term with potential for extension based on business needs Working Hours: Monday - Friday, 9 am - 5 pm
About the Role:
We are a prominent London housing association dedicated to providing high-quality homes and fostering safe, supportive communities.
We're looking for a Housing Administrator to join our team in the External Managing Agent department, where you'll play a vital role in supporting Property Managers and Housing Officers to ensure smooth operations and top-notch service delivery.
The Ideal Candidate:
If you're passionate about customer service, enjoy building positive relationships, and thrive in a fast-paced environment, this role could be a great fit! We're seeking someone with strong communication and problem-solving skills, who can confidently engage with residents on arrears and housing-related matters.
Proficiency in Microsoft Word and Excel is essential, along with the ability to handle diverse tasks, prioritize, and work independently.
Key Responsibilities:
As a Housing Administrator, you'll support our Property Managers and Housing Officers with tasks such as:
Managing resident callbacks and inquiries
Handling administrative tasks and maintaining accurate records
Assisting with low-level rent and service charge arrears
Coordinating service charge billing and fire risk actions
Facilitating repair requests and following up on maintenance issues
This list outlines core responsibilities, though additional tasks may be assigned to support the team.
What You'll Need:
Previous experience in a customer service or administrative role
Strong verbal and written communication skills
Confidence in engaging with residents and discussing housing-related matters
Excellent organizational skills with the ability to manage a varied workload
Competency in Microsoft Office, particularly Word and Excel
....Read more...
Type: Contract Location: Brentford, England
Salary / Rate: Up to £14.18 per hour
Posted: 2024-10-27 23:35:04
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We have an excellent position available with a leading housing association in Doncaster, dedicated to providing high-quality homes and services to tenants.
We are seeking a skilled and qualified Electrician to join our repairs and maintenance team, working across void and tenanted homes to ensure the safety and comfort of residents.Key Responsibilities:
Carry out electrical repairs, maintenance, and installations
Diagnose and resolve electrical faults in line with regulatory standards
Inspect, test, and certify electrical installations
Ensure all safety procedures and risk assessments are followed
Respond to emergency call-outs as needed and handle repairs
Work closely with the maintenance team and housing officers
Keep accurate records of all work completed
The hourly pay rate for this role is £20.62 Ltd (PAYE equivalent £17.58 Inclusive of holiday).
You will need;
City & Guilds/NVQ Level 3 in Electrical Installations or equivalent
18th Edition IET Wiring Regulations
Full UK Driving Licence
Proven experience in repairs, maintenance, and fault finding
Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk ....Read more...
Type: Contract Location: Doncaster, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £20.62 per hour
Posted: 2024-10-24 14:57:01
