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Our client is a well-established international financial institution in Central London, offering a full suite of banking products to individual and corporate clients.
Regulated by leading UK authorities, the bank is known for its collaborative and high-performing culture.
We are seeking a Third Party Risk Manager to oversee the bank's external vendor and supplier relationships.
You will manage onboarding, compliance, risk, performance, and contracts, ensuring all third-party engagements align with internal policies and UK regulatory requirements.
Reporting to the Operational Resilience & Business Continuity Manager, you will support governance frameworks and third-party oversight programmes.
You will be responsible for:
* Vendor Management: Lead supplier selection, onboarding, and due diligence, maintaining a centralised vendor register with risk ratings, contract status, and service classifications.
* Risk & Compliance: Conduct vendor risk assessments and reviews, ensuring adherence to FCA/PRA regulations, GDPR/UK DPA 2018, ISO 27001, and internal policies; support operational resilience assessments.
* Performance & Contracts: Develop SLAs/KPIs, monitor performance, coordinate remediation plans, and manage contracts in collaboration with Legal; act as main liaison with vendors and internal stakeholders.
* Governance & Reporting: Maintain audit trails, risk documentation, and performance records; prepare management reports and dashboards; support internal and external audits.
* Process Improvement: Identify and implement enhancements to the third-party management framework, promoting best practices in vendor governance and risk mitigation.
Requirements:
* Previously worked as a Third Party Risk Analyst, Third Party Risk Officer, Third Party Risk Manager, third party manager, Risk Officer, Risk Analyst, Risk Specialist, Procurement Analyst, Supplier Relationship Manager, Vendor Manager, Supplier Management Analyst, Operational Resilience analyst or in a similar role.
* Relevant degree or equivalent qualification.
* Minimum 2 years' experience in third-party/vendor management, procurement, or supplier risk, preferably in financial services.
* Understanding of FCA/PRA regulations, operational resilience, ISO 27001, GDPR, and risk management frameworks.
* Experience with SLAs/KPIs, contract reviews, and vendor management systems.
* Strong stakeholder engagement, communication, and negotiation skills.
* Relevant certifications (CTPRP, CRVPM, CIPS) are advantageous.
This is an opportunity to join a growing financial institution and make a tangible impact on third-party governance and operational resilience.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Central London, England
Start:
Duration:
Salary / Rate: £40000 - £50000 Per Annum
Posted: 2025-08-29 08:10:33
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JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Kenosha, Wisconsin
Posted: 2025-08-29 00:09:21
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently searching for a Leak Administrator.
GENERAL PURPOSE OF THE JOB:
The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division.
This position will ensure contractual requirements are managed, tracked, and executed in a timely manner.
This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.
This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing.
This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed.
This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP.
On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP.
Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.).
Work with warranty administrators on missing/needed information when reviewing warranty leak calls.
Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements.
Responsible for attaching roof plan drawings to SO#s in SAP.
Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
Responsible for adding hours to SO# in SAP if extra time is required and approved.
Responsible for tracking all leaks within a specified division.
Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP.
Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable.
Responsible for calculating and invoicing leaks within 4-7 days of field completion.
Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line).
Responsible for processing subcontractor invoices for payment.
Ensure leak data has been entered in OLI before invoicing.
Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters.
Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.)
Inputting leaks in OLI as needed.
Special projects as needed
Other tasks as assigned by the manager.
Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills.
Ability to collaborate and work closely with other teams and departments.
Computer Literacy, 365 suite, SAP, Excel, Word, IOS.
Organizing, planning, and prioritizing administrative business functions.
Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
Knowledge of customer service principles and practices.
Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work.
A resilient attitude towards challenges and the ability to manage pressure.The salary range for applicants in this position generally ranges between $48,000 and $60,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-08-29 00:09:10
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JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-08-29 00:09:02
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Manufacturing Engineer's responsibilities are broad and include safety, product quality, process control, productivity improvement, and development of a LEAN culture.
The Manufacturing Engineer is expected to spend a significant amount of time on the floor and lead large capital project teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Safety
Assume a leadership position at the facility in partnership with the Plant Manager, Facilities & Engineering Manager and Shift Supervisors.
Activities include resolution and communication regarding safety issues.
Execute on scheduled PHA's and JSA's.
Proactively monitor area and remediate potential safety issues.
Use DAKOTA software as a tool for compliance and environmental, health and safety.
Use the tool to report incidents, near misses, and non-conformances.
LEAN Culture
Active participant in MS-168 Management Operating System.
Develop and execute upon "standard work" activities.
Continuous Improvement champion promoting and driving the "Small K" program.
Conduct "GEMBA Walks" daily.
Use walks as the primary means of education and communication of expectations.
Improve productivity through elimination of non-value-added activities.
Apply Engineering principles and methodologies to improve productivity and eliminate waste.
Maintain and continually improve the plant layout and flow.
Computer Software
Must be proficient in using 3D CAD and Adobe Photoshop software:
3D CAD.
Adobe Photoshop.
Microsoft Applications.
Product Quality
Work to maximize equipment efficiency and quality for output.
Assist in the training of operators with a focus on quality critical product specifications and process parameters.
Must be proficient in equipment tooling, process troubleshooting, and design.
Project Management
Must be capable of successfully managing high-value projects on time and budget.
Manages and coordinates large equipment installations and process implementations.
EDUCATION:
Bachelor's Degree (B.S.) in Manufacturing Engineering, Mechanical Engineering, or equivalent from an ABET-accredited university.
Master's Degree preferred.
EXPERIENCE:
Two to four years of related experience and/or training.
Must have experience in both practical Manufacturing Engineering and Project Management.
CERTIFICATES, LICENSES, REGISTRATIONS:
Six Sigma Green Belt.
Six Sigma Black Belt preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Understanding process variance and the resultant effects on Quality.
Knowledge of applied statistics.
Ability to perform problem analysis utilizing problem-solving methodology.
Knowledge of SAP systems.
Microsoft Suite of Software (Word, Excel, Outlook, etc.).
Ability to work with employees at all levels of the organization.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $81,717.00 and $102,146.00.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: North Kingstown, Rhode Island
Posted: 2025-08-29 00:07:59
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently searching for a Leak Administrator.
GENERAL PURPOSE OF THE JOB:
The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division.
This position will ensure contractual requirements are managed, tracked, and executed in a timely manner.
This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.
This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing.
This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed.
This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP.
On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP.
Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.).
Work with warranty administrators on missing/needed information when reviewing warranty leak calls.
Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements.
Responsible for attaching roof plan drawings to SO#s in SAP.
Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
Responsible for adding hours to SO# in SAP if extra time is required and approved.
Responsible for tracking all leaks within a specified division.
Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP.
Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable.
Responsible for calculating and invoicing leaks within 4-7 days of field completion.
Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line).
Responsible for processing subcontractor invoices for payment.
Ensure leak data has been entered in OLI before invoicing.
Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters.
Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.)
Inputting leaks in OLI as needed.
Special projects as needed
Other tasks as assigned by the manager.
Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills.
Ability to collaborate and work closely with other teams and departments.
Computer Literacy, 365 suite, SAP, Excel, Word, IOS.
Organizing, planning, and prioritizing administrative business functions.
Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
Knowledge of customer service principles and practices.
Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work.
A resilient attitude towards challenges and the ability to manage pressure.The salary range for applicants in this position generally ranges between $48,000 and $60,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-08-29 00:04:52
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Manufacturing Engineer's responsibilities are broad and include safety, product quality, process control, productivity improvement, and development of a LEAN culture.
The Manufacturing Engineer is expected to spend a significant amount of time on the floor and lead large capital project teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Safety
Assume a leadership position at the facility in partnership with the Plant Manager, Facilities & Engineering Manager and Shift Supervisors.
Activities include resolution and communication regarding safety issues.
Execute on scheduled PHA's and JSA's.
Proactively monitor area and remediate potential safety issues.
Use DAKOTA software as a tool for compliance and environmental, health and safety.
Use the tool to report incidents, near misses, and non-conformances.
LEAN Culture
Active participant in MS-168 Management Operating System.
Develop and execute upon "standard work" activities.
Continuous Improvement champion promoting and driving the "Small K" program.
Conduct "GEMBA Walks" daily.
Use walks as the primary means of education and communication of expectations.
Improve productivity through elimination of non-value-added activities.
Apply Engineering principles and methodologies to improve productivity and eliminate waste.
Maintain and continually improve the plant layout and flow.
Computer Software
Must be proficient in using 3D CAD and Adobe Photoshop software:
3D CAD.
Adobe Photoshop.
Microsoft Applications.
Product Quality
Work to maximize equipment efficiency and quality for output.
Assist in the training of operators with a focus on quality critical product specifications and process parameters.
Must be proficient in equipment tooling, process troubleshooting, and design.
Project Management
Must be capable of successfully managing high-value projects on time and budget.
Manages and coordinates large equipment installations and process implementations.
EDUCATION:
Bachelor's Degree (B.S.) in Manufacturing Engineering, Mechanical Engineering, or equivalent from an ABET-accredited university.
Master's Degree preferred.
EXPERIENCE:
Two to four years of related experience and/or training.
Must have experience in both practical Manufacturing Engineering and Project Management.
CERTIFICATES, LICENSES, REGISTRATIONS:
Six Sigma Green Belt.
Six Sigma Black Belt preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Understanding process variance and the resultant effects on Quality.
Knowledge of applied statistics.
Ability to perform problem analysis utilizing problem-solving methodology.
Knowledge of SAP systems.
Microsoft Suite of Software (Word, Excel, Outlook, etc.).
Ability to work with employees at all levels of the organization.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $81,717.00 and $102,146.00.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: North Kingstown, Rhode Island
Posted: 2025-08-29 00:04:42
-
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-08-29 00:02:43
