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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:44
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:14
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A highly regarded law firm in Yorkshire is looking for a Regulatory Solicitor to join its shipping and litigation department.
The firm has been established for over 150 years and has an international reputation.
The specialist team has built an enviable reputation for its expertise across all aspects of regulatory law.
You will be dealing with a diverse caseload of regulatory matters for a range of clients, working closely with organisations such as the HSE, CQC and the MCA.
You would join a team of trusted advisors in a varied and fast-paced role, advising clients in a wide range of sectors, with the opportunity to support in high profile cases.
Regulatory experience is preferred but candidates with affiliated expertise or an interest in growing their career in this area of law will be considered as they will provide training and support.
Our client is open in terms of PQE, but they do require a solicitor who has advocacy experience in the magistrates' court.
They would also like to find someone with the higher rights qualification, or a willingness to obtain this qualification.
So if you are looking to move into a well-known, successful team and work on some interesting and unique work, why not apply today? To find out more about this Regulatory Solicitor role, please contact Rachel Birkinshaw at Sacco Mann or another member of our Private Practice team.
Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals.
For full terms please see our website.
....Read more...
Type: Permanent Location: York, England
Posted: 2025-05-02 13:10:53
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A highly regarded law firm in Yorkshire is looking for a regulatory solicitor to join its shipping and litigation department.
The firm has been established for over 150 years and has an international reputation.
The specialist team has built an enviable reputation for its expertise across all aspects of regulatory law.
You will be dealing with a diverse caseload of regulatory matters for a range of clients, working closely with organisations such as the HSE, CQC and the MCA.
You would join a team of trusted advisors in a varied and fast-paced role, advising clients in a wide range of sectors, with the opportunity to support in high profile cases.
Regulatory experience is preferred but candidates with affiliated expertise or an interest in growing their career in this area of law will be considered as they will provide training and support.
Our client is open in terms of PQE, but they do require a solicitor who has advocacy experience in the magistrates' court.
They would also like to find someone with the higher rights qualification, or a willingness to obtain this qualification.
So if you are looking to move into a well-known, successful team and work on some interesting and unique work, why not apply today? To find out more about this Regulatory Solicitor role, please contact Rachel Birkinshaw at Sacco Mann or another member of our Private Practice team.
Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals.
For full terms please see our website.
....Read more...
Type: Permanent Location: Kingston Upon Hull, England
Posted: 2025-05-02 13:10:52
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Role: Legal Secretary - Probate department
Location: Poole
Salary: £26,000 per annum
Holt Recruitment are working with a well known law firm in Poole who offer several services from family law, disputes and litigation, commerical law etc.
They are looking for a secretary to join the probate department on a permanent, full-time basis.
Whats the role?
As Legal Secretary in the probate department you will be responsible for:
- Administration duties including typing, filing, and scanning (this department operates in a paperless environment).
- Screening telephone calls, inquiries, and requests, and managing them when appropriate.
- Dealing with all correspondence via emails, faxes, and post.
- Producing documents, reports, and correspondence as required.
- Keep files up to date, filing documentation.
- Dealing with clients face to face/phone/email.
What do you need as a Legal Secretary?
- Experience in Law is desirable but not essential.
- Minimum typing speed of 60 words per minute (WPM).
- Working with a digital dictation system is advantageous.
- Highly organised, good diary management skills.
- Excellent telephone and customer service skills.
- Excellent IT Skills.
Benefits
- 25 days, plus bank holidays
- Free onsite parking
- Death in service
- Social events (Summer and Christmas parties)
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Legal Secretary role in Poole.
Job ID Number: 77355
Division: Commercial Division
Job Role: Legal Secretary - Probate department
Location: Poole ....Read more...
Type: Permanent Location: Poole,England
Start: 01/05/2025
Salary / Rate: £26000 per annum
Posted: 2025-05-01 08:42:04
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Senior Fee Earner (Agricultural) Preston
My client is a market-leading firm of solicitors with offices across the North West, providing services to both business and private clients.
Renowned as an employer of choice, the firm fosters a culture that challenges the conventional approach of law firms, focusing on achieving exceptional results for clients while attracting and nurturing talented individuals.
The Rural Property team is expanding and seeks a qualified senior lawyer with at least seven years of proven experience in rural property law, particularly in agricultural matters.
The ideal candidate will have a history of delivering excellent client service and possess strong leadership and management capabilities.
They will play a key role in the firms strategic direction through effective people and financial management and active participation in business development.
This position requires proficiency in operating a Case Management System and strong IT skills.
The successful candidate will also demonstrate exceptional communication skills, a keen eye for detail, and the ability to confidently lead and support others in a dynamic commercial environment.
The role involves advising a diverse client base, including landowners, estate owners, investors, lenders, and developers.
The team is committed to delivering proactive, sector-specific advice that clients can understand and implement effectively.
Responsibilities include managing financial aspects of cases, providing exemplary client service, and fostering relationships with clients and colleagues across departments.
The candidate will supervise and mentor team members, serving as a key figure in their development.
Collaboration with other service lines, such as the tax and succession planning team within the Private Client Department and the Property Litigation Department, is essential.
Additionally, the role involves contributing to business planning and the strategic direction of the Landed Estates and Rural Business Sector, particularly for the non-contentious team.
The candidate will be responsible for negotiating and drafting transactional documents, providing tailored advice and guidance to clients, and actively promoting the firms values.
Applicants must have a minimum of seven years PQE in a property department, with expertise in rural land ownership and agricultural property matters.
Experience should include handling acquisitions and disposals of working farms and land, negotiating Farm Business Tenancies and Grazing Licences, advising on sporting rights, drafting easements, first registrations of unregistered land, and completing security work, including single and dual representation.
The ideal candidate will possess excellent organizational and planning skills, strong technical proficiency, and an ability to prioritize tasks to meet strict deadlines.
They must excel in client-facing roles and demonstrate advanced IT skills.
A proven ability to engage in business development activities and build a robust network of contacts for both themselves and their team is essential.
A self-motivated team player with a desire to contribute to the firms continued success will thrive in this role.
To apply, please send your most recent CV to Tracy Carlisle at t.carlisle@clayton-legal.co.uk or call 0161 9147 357 for more information ....Read more...
Type: Permanent Location: Preston,England
Start: 30/04/2025
Salary / Rate: £40000 - £50000 per annum
Posted: 2025-04-30 09:46:19
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Are you a junior solicitor ( nq-5 yrs pqe) looking to build a career in property litigation? Whether you have existing property litigation experience or a background in commercial property or commercial litigation, this is a fantastic opportunity to develop your skills with the full support of an experienced and well-regarded team within a leading commercial law firm.
Join a thriving commercial law firm in Leeds with a strong reputation and an expanding property litigation department.
You will work closely with experienced Partners and Legal Directors, handling a broad range of commercial property litigation matters while benefiting from hands-on training and early client exposure.
Why Apply?
✅ Career progression within a growing and supportive team ✅ Opportunity to be trained in property litigation if you have relevant transferable experience ✅ Early client-facing work in a friendly, Partner-led environment
Key Areas of Work:
Acting for core clients of the firm, including landlords, occupiers, developers, and public sector clients you would be involved in a wide range of property litigation work including :
🔹 Lease renewals and terminations 🔹 Break notices and conditions 🔹 Enforcement of leases and dilapidations claims 🔹 Service charge disputes and arrears recovery 🔹 Tenant insolvency advice 🔹 Forfeiture and possession proceedings 🔹 Restrictive covenant and easement disputes
If you're looking for a role where you can develop and refine your property litigation expertise, within an exciting and supportive environment, get in touch with Rachael.Mann@saccomann.com or call her on 0113 4677111 ....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £50000 - £68000 per annum
Posted: 2025-04-29 11:32:00
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Our client is seeking an experienced Costs Lawyer wanting a new challenge.
This is an opportunity to join a specialist team in Manchester that handles a wide range of costs matters, from low-value disputes to complex, high-value litigation across commercial and personal injury cases.
As a Costs Lawyer, you will:
Manage a diverse caseload of costs litigation matters.
Handle both claimant and defendant cost disputes.
Draft costs budgets, bills of costs, points of dispute and replies.
Negotiate settlements and prepare schedules of costs.
Advocate at costs hearings CCMCs.
Provide strategic advice to clients on cost-related issues.
What we are looking for:
At least 5 years' experience in costs litigation.
Strong drafting, negotiation, and advocacy skills.
Ability to work efficiently under pressure and manage multiple cases.
Attention to detail and excellent analytical skills.
Team player with strong communication skills.
Why join them?:
Hybrid working - work flexibly between home and the Manchester office.
28 days annual leave + bank holidays.
Private healthcare and pension scheme.
Life insurance 4x salary and income protection.
Cycle to work and tech schemes.
Discounted gym memberships and retail perks.
If you are an experienced Costs Lawyer in Manchester looking to grow your career in costs litigation, we encourage you to apply.
You can contact Nadine Ali at Sacco Mann for further information on the role or submit your CV directly to this advert. ....Read more...
Type: Permanent Location: Manchester, England
Posted: 2025-04-29 08:24:36
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An exciting opportunity has arisen for a Risk and Compliance solicitor to join a highly regarded law firm who have been established for over 150 years.
The firm have a strong presence in both the Hull and York markets.
This firm is renowned for its commitment to excellence and its dynamic, client-focused approach.
As part of the Risk & Compliance team, you'll play a critical role across the firm.
The position offers a varied workload, supporting colleagues at all levels and contributing to the smooth operation of the business.
Legal Risk & Compliance is a must and some experience of litigation would certainly be preferred, but is not essential.
The role can be based in either the Hull or York office with a hybrid working arrangement.
Ideally the firm is looking for someone with 2+ years PQE, however, please note our advertisements use PQE and salary level purely as a guide.
We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
If you would like to find out more, please contact Rachel Birkinshaw at Sacco Mann or another member of our Private Practice team.
Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals.
For full terms please see our website. ....Read more...
Type: Permanent Location: East Riding of Yorkshire, England
Posted: 2025-04-25 10:38:17
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An exciting opportunity has arisen for a Risk and Compliance solicitor to join a highly regarded law firm who have been established for over 150 years.
The firm have a strong presence in both the Hull and York markets.
This firm is renowned for its commitment to excellence and its dynamic, client-focused approach.
As part of the Risk & Compliance team, you'll play a critical role across the firm.
The position offers a varied workload, supporting colleagues at all levels and contributing to the smooth operation of the business.
Legal Risk & Compliance is a must and some experience of litigation would certainly be preferred, but is not essential.
The role can be based in either the Hull or York office with a hybrid working arrangement.
Ideally the firm is looking for someone with 2+ years PQE, however, please note our advertisements use PQE and salary level purely as a guide.
We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
If you would like to find out more, please contact Rachel Birkinshaw at Sacco Mann or another member of our Private Practice team.
Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals.
For full terms please see our website. ....Read more...
Type: Permanent Location: York, England
Posted: 2025-04-25 10:38:17
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Are you a Litigator looking to step into a leadership role where your judgement matters?
A fantastic opportunity has arisen with a boutique litigation firm in Leeds, known for its sharp focus on contested civil litigation and consistent delivery of excellent results for clients.
The firm offers a breadth of services across commercial litigation, insolvency, and construction disputes, acting for clients in sectors including agriculture, education, and healthcare.
As part of their continued growth, they are looking to appoint a Managing Associate to help lead their litigation team.
This is an ideal move for a senior litigator (circa 3-5 years PQE) who thrives in a leadership role, brings confidence to decision-making, and is comfortable working autonomously.
You'll manage your own caseload of contested litigation matters—typically valued between £10,000 and £100,000—while guiding and mentoring a team of Solicitors and Trainee Solicitors.
While experience in civil litigation is preferred, the firm is also open to Commercial Litigators with a strong background in contested proceedings who are looking to transition into a more specialist role.
What's in it for you?
Autonomy & Impact: you will have the freedom to run your own caseload and the trust to lead a team.
Your decisions will shape how the team proceeds with cases.
Competitive Financial Package: attractive remuneration and benefits package.
High-Quality Work - Engage in intellectually challenging, high-value contested litigation across a variety of sectors, without the red tape of larger firms.
Flexible Working- the firm understand the important of work life balance, therefore has a hybrid working system in place.
The role:
As a Managing Associate, you will lead from the front—balancing the management of a contested civil litigation caseload with the strategic supervision and development of junior team members.
You'll play a key role in shaping file allocation and workflow across the team while being entrusted to manage key client relationships, drive results, and contribute to the ongoing growth and success of the litigation department.
Key Responsibilities:
Review and evaluate defended civil litigation files, assess their risk and complexity, and allocate them to the most suitable team member to ensure effective progression.
Oversee the team's caseload, ensuring fee earners work efficiently and in line with strategic priorities.
Provide mentoring, guidance, and support to junior solicitors and trainees.
Independently manage your own portfolio of contested litigation matters, primarily Fast Track and Intermediate Track claims.
Prepare high-quality legal documentation including pleadings, applications, and witness statements, and ensure procedural accuracy throughout.
Provide close supervision and development to junior team members, particularly those managing defended small claims work.
Build strong, trusted relationships with key clients, delivering clear, commercially aware legal advice and tailored solutions.
About you?
The ideal candidate will be ambitious and detail orientated.
You will have:
3-5 years PQE in civil or commercial litigation, with experience in managing contested claims
A self-starter who is comfortable making strategic decisions and working with autonomy
Commercial awareness and the ability to build and maintain strong client relationships.
If you would like to find out more about this Litigation role in Leeds, get in touch with Kieran Wallace on 0113 467 9797 or another member of the Private Practice team at Sacco Mann. ....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £50000 - £60000 per annum
Posted: 2025-04-25 10:04:59
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My client is a highly respected law firm with offices across the North and deep roots in Lancashire.
Known for genuine advice and exceptional outcomes, this firm offers a collaborative and supportive environment where people thrive.
Recognized as a Legal 500 Top Tier Firm, a Chambers & Partners Leading Firm, and awarded UK Employer of the Year: Silver (250+) at the Investors in People Awards 2024, theyre committed to professional growth and teamwork.
If youre looking for a firm that values authenticity, excellence, and unity, this is an opportunity you dont want to miss.
Lets talk about how you can be part of their success.
The Role
Associate / Senior Associate Insurance (Casualty Team) Manchester
My client is looking for an Associate / Senior Associate Solicitor to join their Insurance team based at our Manchester Office.
This is a fantastic opportunity for a dynamic and experienced Solicitor looking for a new challenge to join the Casualty team and progress their career, whilst bringing their skills and knowledge to a collaborative and professional team.
Whilst the role will be working to the fast-paced, customer focused and high standards of a law firm, the role will also provide a sustainable work-life balance and relate to the regional area in which it is based.
This exciting opportunity allows you to work in a supportive environment while handling a diverse caseload of Employer and Public Liability matters, including some Motor Claims.
As a key member of the team, you will be responsible for achieving successful outcomes such as:
- Managing a varied case load of Defendant Insurance matters, primarily consisting of Public and Employer's Liability claims but potentially including some Motor Claims;
- Provision of written and verbal advice in litigated and non-litigated matters;
- Communications with clients, insurers, , opposing solicitors and Courts to progress files;
- Provision and supervision of value-added services e.g.
client helpline calls/emails, legal surgeries, briefing notes etc.
- Supporting the Head of Department, Partners and other advisors on their own cases, and the delivery of the departmental strategy and business objectives;
- Ensuring compliance with internal and external business requirements including ISO:9001 quality control, SRA Principles / Code of Conduct, and Court & Tribunal deadlines;
- Monitoring and reporting on own financial and business performance, and of colleagues under the Solicitors management / supervision responsibilities, to deliver work in a profitable manner;
- Contributing towards internal continuous improvement, innovation and knowledge sharing;
- Inter-departmental support and collaboration on joint files, projects and events;
- Contributing to the development of the departmental business plan;
- Building positive relationships with current/prospective clients and enhancing the Firms profile, to drive business growth;
- Contributing to business development including training events, articles/newsletters, Chambers & Legal 500 submissions etc.
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The Person
They are looking for a motivated and skilled lawyer with a strong understanding of Insurance litigation processes who can develop strong relationships and deliver exceptional service to their clients.
They will be progressing applicants to the next stage based on their demonstrated knowledge, experience, and skills in:
- qualified Solicitor (or CILEX equivalent) with at least 4 years + PQE within Insurance;
- demonstrable experience and expert knowledge of Motor, Employers and Public Liability claims is essential;
- previous experience of advising local authorities and dealing with insurers;
- expert knowledge of CPR and Insurance litigation processes;
- previous experience of supervising other advisors, from Solicitors to Paralegals;
- experience of handling large projects and business development activities;
- strong presentation and client handling skills and be commercially astute;
- good knowledge of IT systems, to include all MS Office products and case management systems;
- excellent organisational and communication skills;
- the ability to work independently and as part of a team;
- a high level of professionalism and ethical standards
- the ability to supervise, manage, motivate and inspire others effectively;
- the ability to work collaboratively as part of a supportive team and be reliable and enthusiastic;
- excellent attention to detail;
- align with the Firms values.
The Benefits
Dedicated to supporting their people and offer a range of benefits, including:
- 33 days annual leave, including bank holidays
- Annual leave purchase scheme (Subject to T&Cs)
- Celebration leave
- Ongoing professional development
- Progression opportunities
- Company pension
- Profit share scheme
- Long service awards
- Subsidised tuck shops
- Health care benefits (Health Cash Back Plan and Mental Health Counselling Services)
- BUPA (Solicitor positions only, for self, not dependants)
- Retailer and gym membership discounts
- Recruitment and legal department referrals (Subject to T&Cs)
- Annual Events
This is a full-time role working 36.25 hours per week, Monday- Friday, 9am until 5pm.
Hybrid working arrangements may be available depending on operational requirements.
Please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 ....Read more...
Type: Permanent Location: Manchester,England
Start: 25/04/2025
Salary / Rate: £45000 - £50000 per annum
Posted: 2025-04-25 08:38:04
