-
Manager (Technology Solutions)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on Field Service Management (FSM). The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C. ESSENTIAL DUTIES AND RESPONSIBILITIES: Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C. Systems Support Responsibilities User Support & Troubleshooting Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management. System Monitoring & Incident Management Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics. Mobile App Support Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems. Testing & Validation Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution Training & Documentation Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption. Integration Support Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems. Project Management Responsibilities Project Planning & Execution Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners. Stakeholder Management Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders. Team Coordination Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery. Risk & Issue Management Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality. Budget & Resource Management Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs. Quality Assurance Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT. Reporting & Documentation Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned. EXPERIENCE: Four to seven years related experience and/or training. CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-10-18 15:09:30 -
Manager (Technology Solutions)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on Field Service Management (FSM). The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C. ESSENTIAL DUTIES AND RESPONSIBILITIES: Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C. Systems Support Responsibilities User Support & Troubleshooting Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management. System Monitoring & Incident Management Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics. Mobile App Support Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems. Testing & Validation Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution Training & Documentation Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption. Integration Support Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems. Project Management Responsibilities Project Planning & Execution Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners. Stakeholder Management Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders. Team Coordination Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery. Risk & Issue Management Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality. Budget & Resource Management Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs. Quality Assurance Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT. Reporting & Documentation Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned. EXPERIENCE: Four to seven years related experience and/or training. CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-10-18 15:09:17 -
Manager (Technology Solutions)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C. ESSENTIAL DUTIES AND RESPONSIBILITIES: Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C. Systems Support Responsibilities User Support & Troubleshooting Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management. System Monitoring & Incident Management Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics. Mobile App Support Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems. Testing & Validation Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution Training & Documentation Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption. Integration Support Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems. Project Management Responsibilities Project Planning & Execution Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners. Stakeholder Management Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders. Team Coordination Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery. Risk & Issue Management Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality. Budget & Resource Management Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs. Quality Assurance Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT. Reporting & Documentation Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned. EXPERIENCE: Four to seven years related experience and/or training. CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-10-03 15:10:13 -
Manager (Technology Solutions)
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C. ESSENTIAL DUTIES AND RESPONSIBILITIES: Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C. Systems Support Responsibilities User Support & Troubleshooting Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management. System Monitoring & Incident Management Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics. Mobile App Support Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems. Testing & Validation Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution Training & Documentation Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption. Integration Support Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems. Project Management Responsibilities Project Planning & Execution Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners. Stakeholder Management Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders. Team Coordination Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery. Risk & Issue Management Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality. Budget & Resource Management Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs. Quality Assurance Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT. Reporting & Documentation Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned. EXPERIENCE: Four to seven years related experience and/or training. CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2025-10-03 15:09:52 -
1st Line Support
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .cs4306042E{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs54A3CC1E{text-align:left;margin:0pt 0pt 8pt 0pt;line-height:1.158333;list-style-type:disc;color:#000000;background-color:transparent;font-family:Arial;font-size:11pt;font-weight:normal;font-style:normal} .cs747BF1FB{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:italic;} IT Support Analyst Location: BarbicanSalary: £30,000 - £35,000 DOEAre you an IT Support Analyst looking for your next opportunity?About the companyA leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst. The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow.Responsibilities Provide on-site and remote assistance for clientsProvide day to day IT troubleshooting and proactive adviceComplete all regular scheduled visits and tasks, per the applicable Service Level AgreementsAssist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systemsSupport the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company's platform Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies.You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time.The ability to manage your own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team.Essential Skills and personal qualities Microsoft Windows Operating SystemsMicrosoft 365 Suite - Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc.Mobile Device Management (Intune)Configuration of hardware and the deployment of equipmentBasic networking and communications (LAN/WAN) Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity. ....Read more...
Type: Permanent Location: City of London, England Start: 17/09/2025 Posted: 2025-09-25 17:24:56 -
TX Transmission Network Engineer
TX Transmission Network Engineer Home based, remote working, work from home 12+ month contract @mecscomms is recruiting a home based, remote working, contract TX Transport Network Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. If you have experience with TX, SDH, DWDM, OTN, MPLS, IP Transport, Optical Transport, WAN Transmission Networks, including any knowledge of Ciena 6500 & Nokia 7750 products or Optical DWDM, Photonic systems, Ciena OME6500, Ciena One Control, MCP or Cramer etc. I'm keen to hear from you! Position: TX Transport Network Engineer Location: Home based, remote working, work from home Duration: 12+ month contract Hours: Monday - Friday 09.00 -17.30 Gross Rate: £22 - inside IR35 Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential Environment: Transport Network Engineer, Remote Network Engineer, DWDM Engineer, Optical Network Engineer, Ciena Engineer, Nokia Network Engineer, Transmission Engineer, Network Operations, Network Build Key Activity: Network build & deployment Remote field engineer support Configure & optimise Ciena 6500 & Nokia 7750 equipment Monitor optical power levels & network performance Implement base configurations for new network ports Document optical parameters & maintain accurate records Process management Governance & Control Overview: As a remote Transport Network Engineer, you'll be at the heart of a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. As part of the UK Network Operations team, you'll be working on mission-critical projects that directly impact millions of customers while developing your expertise in next-generation network technologies to build the future of connectivity across the nation. Responsibilities: Help implement, & optimise transmission networks (SDH, DWDM, OTN, IP/MPLS) to support high-capacity voice & data services Plan & deliver transport solutions for access, aggregation, & core layers, ensuring scalability, redundancy, & low latency Perform network integration, acceptance testing, & troubleshooting across multi-vendor transmission & optical platforms Monitor, analyse, & optimise network performance using NMS/OSS tools to maintain SLA & QoS targets Support capacity planning & upgrades, including spectrum management, wavelength allocation, & bandwidth forecasting Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability. Collaborate with IP, RAN, & Core teams to ensure seamless end-to-end service delivery Develop & maintain technical documentation, which may include network diagrams, design guides, & change control records Ensure compliance with network security & regulatory standards during implementation & maintenance Drive vendor & supplier engagement, validating solutions & ensuring contractual & performance commitments are met Contribute to innovation & continuous improvement, researching emerging technologies such as 5G transport, open optical networking, & software-defined transport Candidate Profile: Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Mobile, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider. Your professional or academic experience is likely to include some of the following: Transmission Engineer or Transport Network Engineer SDH, DWDM, OTN, MPLS, IP Transport Optical Transport or Transmission Networks Network Planning, Optimisation, Troubleshooting Optical DWDM & Photonic systems Ciena OME6500 equipment knowledge & basic configuration skills Ciena One Control or MCP network management platform experience Nokia 7750 port configuration (comprehensive training given) Cramer Inventory systems knowledge Network troubleshooting & problem-solving skills It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) & SC level security clearance checks. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Contract Location: Newbury, England Start: ASAP Duration: 12 months+ Salary / Rate: £18.00 - £22.00 per hour Posted: 2025-09-22 07:00:12