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Customer Support Engineer - Software/IT
Our client is seeking a Customer Support Engineer to join their team, based near Leicester.
In this role, you will collaborate with the Customer Support and Software Development teams.
Your primary responsibility will be the efficient and effective triage, fault-finding, and resolution of customer issues across a range of solutions.
This is a customer-focused position that requires a passion for delivering excellent service.
Key responsibilities for the Customer Support Engineer role in Leicestershire include:
Responding to customer inquiries via email and phone regarding reported issues.
Logging calls and tickets as they are received by the team.
Providing desktop support for Microsoft Windows and Office applications.
Keeping customers informed on the progress of issue resolutions.
Accurately updating tickets and ensuring timely resolution.
Maintaining hardware and troubleshooting hardware faults.
Investigating the root cause of errors to determine if they are software- or hardware-related.
The ideal candidate for this Customer Support Engineer role will have:
Experience in customer support, IT support, or a helpdesk role.
Proficiency in MS Windows Server, MS SQL Server, scripting, fault-finding, and data analysis
Familiarity with the IoT ecosystem and web services/solutions (preferred)
Azure administrative experience (a significant advantage)
Knowledge of networking, including TCP/IP, Ethernet, routing, switches, firewalls, and VPNs.
This role is also open to graduates with strong software skills.
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To apply for the Customer Support Engineer position in Leicestershire, please send your CV to NDrain@redlinegroup or call 0158287828. ....Read more...
Type: Permanent Location: Leicestershire, England
Start: ASAP
Salary / Rate: £26000 - £32000 per annum
Posted: 2024-10-06 00:00:02
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This Mechanical Maintenance Engineer vacancy offers a salary of circa £48,200, company pension matched to 10%, generous holiday allowance and overtime opportunities at x 1.5 and x 2 for those who want it, located to the North of Nottingham.The company is an international manufacturing business with a large network of UK manufacturing plants and solid reputation.
They manufacture products within a fast-paced automated environment and can offers accredited training, development, and career progression opportunities, including upskilling and cross-skilling.What's in it for you as a Mechanical Maintenance Engineer / Maintenance Fitter: - A base salary up to £48,200 per annum, plus bonus - Overtime available at a minimum of x 1.5, x 2 - Company pension matched up to 10% - Aviva Digicare+ - Share option scheme, plus employee benefits program - Hours of work: Days and Nights, 6am to 6pm, 6pm to 6am, 4 on 4 off shift pattern - Training programs, advanced qualifications and career development opportunities including PLC training, etc. - Job security and personal development within a market-leading, international manufacturing organisation.
Roles and Responsibility of the Mechanical Maintenance Engineer / Maintenance Fitter: - Responsible for mechanical breakdowns, fault finding and repairing manufacturing machinery - Maintenance of manufacturing machinery covering shafts, bearings, hydraulics/pneumatics etc.- Carry out Planned Preventative Maintenance, Inspections, Service, and Repairs of machinery - Opportunity to be involved with a wide range of maintenance operations and projects.
Experience and Qualifications Required: - Engineering qualified by either Apprenticeship: Advanced Advanced Apprenticeship, or City and Guilds Level 3, BTEC Level WITH NVQ Level Level 3 Mechanical Engineering or ONC - Experience and sound knowledge of covering shafts, bearings, hydraulics/pneumatics etc. - Ability to fault find, repair, and provide solutions to machinery problems - Previous Maintenance Engineer/ Maintenance Fitter/ fitting experience carrying out industrial planned and reactive maintenance - The ability to work within a fast-paced manufacturing environment undertaking PPM.If you are interested, please apply now... ....Read more...
Type: Permanent Location: Nottingham, England
Start: ASAP
Salary / Rate: Up to £48200.00 per annum + Excellent Benefits
Posted: 2024-10-04 16:55:05
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Job Title: Field Services EngineerBased at: Redbridge, Barking & Dagenham, EssexPackage:£25,000 Job Summary Reporting directly to the Service Desk Manager, the Field Services Engineer will join a team focused on delivering onsite technical resource for my clients VIP educational institutions in London Boroughs of Redbridge and Barking & Dagenham as well as Essex. You will be assigned a portfolio of schools where you will provide both proactive and reactive technical support.
As the primary point of contact between the school and my client you will be expected to build strong relationships with the school.
Technical Skills
Strong knowledge of Microsoft operating systems - Windows 10 and 11Knowledge of networking fundamentalsExposure to Google WorkspaceProficiency in Microsoft Office 2016 to 365, particularly Outlook.
Experience in network troubleshooting, including hardware, topology, and TCP/IP.
Familiarity with client/server applications, desktop OS installations, and configuration.
Competence in hardware troubleshooting and a thorough understanding of desktop environments (Windows, MacOS, Google Chrome OS).
Beneficial - Knowledge of MIS systems (Bromcom, Arbor and/or SIMS).
General Skills Required
Excellent telephone manner, face-to-face communication and written skillsProfessional and mature attitude suitable for a sensitive educational setting.
Self-motivated and able to work independently as well as part of a team.
Logical and effective approach to problem-solving.
Ability to manage multiple tasks and meet strict deadlines.
Good time management and ability to multitask.Beneficial - At least one year working in the educational sectorEssential - enhanced DBS check will be required for this role (completed by the company).Essential - full UK driving licence and transport
Benefits
Up to 25 days annual leave per year plus bank holidays (22 days AL increasing to 25 after 5 years of service) Access to on demand IT courses, practice tests and visual labs Paid for training and IT certification Health cash plan Discounted gym membership24/7 EAP (Employee Assistance Programme) Regular social and team building events
Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check. To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844
....Read more...
Type: Permanent Location: Redbridge, England
Start: 01/10/2024
Salary / Rate: Up to £25000.00 per annum
Posted: 2024-10-04 15:43:05
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Technical IT Project Manager - Central London (4 days per week onsite / 1 day per week WFH)
Up to £65,000 PA
Opportunity for a Technical IT Project Manager to join a well-known construction engineering organisation undergoing significant technology transformation.
You'll be joining at a particularly exciting time for the business, currently in the midst of major change.
You'll be an early hire in the formation of a new IT Department, taking responsibility for the delivery of a broad range of IT projects, transforming IT services and delivering technology solutions, upgrades and deployments across the entire technology landscape.
You will manage several projects concurrently, through the full project lifecycle i.e.
discovery, design, build, migration, test, release, ensuring ops/support processes are in place etc, along with commercial aspects such as licencing, outsourcing of services etc.
You'll need to be a team player, with a can-do attitude, capable of managing multiple complex IT projects concurrently.
You will be confident in working with 3rd party vendors and service providers, senior business stakeholders and directly with technical IT teams across various disciplines.
Required skills and experience:
, Technical IT Project Management, delivering a variety of technical IT projects
, IT Infrastructure project experience essential; DC migrations, Network related projects etc.
, A strong understanding of information technology in corporate environment; spanning applications, infrastructure, data/business intelligence, EUC, information Security etc
, Demonstrable experience of managing multiple small-to-medium sized technical projects concurrently.
, Highly organised with demonstrable experience of utilising best-practice project management governance, tools and documentation
, Working with business to define project scope and benefits
, Implementing project processes including scope management, planning, change control, comms, RAID, quality control, cost management and procurement
, Qualified in Prince 2 / PMP / ITIL or other relevant accreditations.
, Excellent MS project and PPM tooling skills
, Excellent communication and interpersonal skills; able to engage and manage relationships in a pressured environment
, Strong experience of procuring, engaging and managing vendors and service providers
, Able to work closely with technical delivery teams.
Salary up to £65,000 plus excellent benefits.
....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £60000 - £65000 per annum
Posted: 2024-10-04 15:19:03
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The Company:
Quality Engineer – Manufacturing
European manufacturer with award winning products used in the manufacturing sector.
International distribution network.
Stable sales team with growth potential.
A specialist in the electrical sector.
Known for quality and reliability.
Established company with industry leading brands.
The Role:
Quality Engineer – Manufacturing
Quality Engineer position based from the office.
£32k-£35k, Flexible working hours, pension, healthcare, life assurance, phone/laptop.
CMM/VMM experience is preferred.
Promoting a positive health & Safety attitude across the business.
Responsibility for the implementation and maintenance of the company's BS:EN:ISO-9001 quality management system (QMS)
Working with the engineering department to develop and implement improved procedures to reduce scrap and waste.
Using design manufacturing and engineering technical drawings to identify and investigate quality issues.
The Ideal Person:
Quality Engineer – Manufacturing
Experience of working within a hands on manufacturing environment.
Engineering qualification.
Effective communication and interpersonal skills.
Good IT including Microsoft Office suite.
Able to read and interpret engineering drawings.
3+ years working in a Quality Engineering environment.
Ability to use measuring & calibration equipment.
CMM Experience preferred.
Understanding the requirements of ISO900, ISO 14001, ISO 45001.
Motivated towards achieving high standards of Quality, Health & Safety.
Consultant: Darren Wrigley
Email: DarrenW@otrsales.co.uk
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £32000 - £35000 Per Annum Flexible working hours, pension, healthcare, life assurance, pho
Posted: 2024-10-04 14:52:47
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AV Project Manager (high end residential) - The role of av project manager will see you managing multiple high end residential projects simultaneously mainly bespoke.
Projects will involve new build and retro-fit build where you skills and experience will need to come to the fore.
You must have a minimum of 5 years residential AudioVisual Project Management experience to be considered.
You will be working with some of the biggest and technically advanced audio visual systems on the market today so you must be able to deliver on time and budget.
It essential that you have the following:
Crestron DM NVX, Lutron Integration, Dali
Bespoke Cinema and IT Home Networks
Engineer (contract and in house) and time management (project timescales)
The ability to deliver on time and on budget
Client facing
Managing AV Residential project that can run into the millions
Due to the nature of the role you will need to demonstrate a thorough understanding of schematics and wiring diagrams and be able to work with other trades on site.
If you have industry qualification from Cedia or Crestron or related manufacturers please make sure that this is clear within the CV.ONLY FULL DETAILED CVS NEED TO BE SENT.
YOU MUST LIVING AND WORKING IN THE UK LEGALLYAV A-V AUDIO VISUAL A/V CEDIA CRESTRON DALI LUTRON HOME AUTOMATION INSTALLATION MDU HNWI INTEGRATION AUDIO VIDEO SIGNAL RACK BESPOKE SMARTOME HOME-CINEAM MULTI-ROOM AV A/V AUDIOVISUAL AUDIO/VISUAL LIGHTING SOUND CI CUSTOM INSTALLATION RACKS SMARTHOME HERTS HERTFORDSHIRE LONDON BUCKS BUCKINGHAMSHIRE ....Read more...
Type: Permanent Location: London, England
Salary / Rate: £50000 - £60000 per annum
Posted: 2024-10-04 07:51:23
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AV Installation Engineer - This is a new role in today for a friendly bespoke AV systems integration company.
They are very busy at the moment and are looking to add to the team a new experienced member that has at least 4years high end residential audio visual experience.
Ideally you will live in the WEST London and happy to work in a professional environment that delivers a first client service to a discerning end user client base.
You will ideally need to be able to take charge on site as and when needed and be able to install both Control4 and Lutron Lighting Systems, experience with commissioning and programming would be nice to see.
Your hands on skills need to be really good and if you also have experience with IT Home Networking that would be of interest.
Due to the nature of the role the ability to take on service call and perform preventative maintenance checks on already installed systems is an absolute must.
The role comes with a vehicle the the ability to drive is needed.
If you are interested in working for a company where you will be in a team and not just a number then please send me your fully technical CV that clearly shows your audio visual skills.AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL BESPOKE SMARTHOME AUTOMATION HOME CINEMA CONTROL4 RAKO SONOS LUTRON CRESTRON CI CUSTOM INSTALL INSTALLATION RACK NETWORKING WYRESTORM DRAYTEK CEDIA LONDON ....Read more...
Type: Permanent Location: West London, England
Salary / Rate: £32000 - £35000 per annum
Posted: 2024-10-04 07:51:22
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AV Installation Engineer - This is a new role in today for a friendly bespoke AV systems integration company.
They are very busy at the moment and are looking to add to the team a new experienced member that has at least 1-2years high end residential audio visual experience.
Ideally you will live in SURREY and happy to work in a professional environment that delivers a first client service to a discerning end user client base.
You will ideally be able to install both CRESTRON and Lutron Lighting Systems.
Your hands on skills need to be really good and if you also have experience with IT Home Networking that would be of interest.
The role comes with a vehicle the the ability to drive is needed.
If you are interested in working for a company where you will be in a team and not just a number then please send me your fully technical CV that clearly shows your audio visual skills.AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL BESPOKE SMARTHOME AUTOMATION HOME CINEMA CONTROL4 RAKO SONOS LUTRON CRESTRON CI CUSTOM INSTALL INSTALLATION RACK NETWORKING WYRESTORM DRAYTEK CEDIA SURREY ....Read more...
Type: Permanent Location: Surrey, England
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-10-04 07:51:21
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Audio Visual Field Service Engineer (residential) - I am now looking for an audio visual experience residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses and beyond.
This role is with a residential home automation company who have consistently delivered to the highest standards.
This role will be a mix of preventative service check / updates which will see you attending clients' homes predominantly in London and the homes counties but on occasion further afield.
I will need to see from you a technical CV that covers the following:, Crestron Control Integration, Lutron Programming, commissiong experience, Lutron lighting Service / Integration / Programming, IT home networks / Cisco (set up / configuration), Screen / Projector Lifts, Multi-room Audio, home cinema, Audio Visual Racks, smarthome love and apprciation, Client facing, Extremely technical and an excellent head for fault finding, Digital Media Systems If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTERAUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME AUTOMATION INTEGRATION INSTALLATION RACK LONDON ESSEX SURREY SUSSEX BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE ....Read more...
Type: Permanent Location: Surrey, England
Salary / Rate: £45000 - £55000 per annum
Posted: 2024-10-04 07:51:21
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Audio Visual Field Service Engineer (residential) - I am now looking for an audio visual experience residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses and beyond.
This role is with a residential home automation company who have consistently delivered to the highest standards.
This role will be a mix of preventative service check / updates which will see you attending clients' homes predominantly in London and the homes counties but on occasion further afield.
I will need to see from you a technical CV that covers the following:, Crestron Control, Control4, KNX, Lutron lighting Service / Integration / Programming, IT home networks / Cisco (set up / configuration).
Wyrestorm, Screen / Projector Lifts, Multi-room Audio, home cinema, Audio Visual Racks, smarthome love and appreciation, Client facing, Extremely technical and an excellent head for fault finding, Digital Media Systems
If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTERAUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CONTROL4 CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME KNX WYRESTORM AUTOMATION INTEGRATION INSTALLATION RACK LONDON SURREY BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE HERTS HERTFORDSHIRE MIDDX MIDDLESEX ....Read more...
Type: Permanent Location: Buckinghamshire, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-10-04 07:51:21
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AV Project Manager (high end bespoke) - The role of av project manager will see you managing multiple high end residential projects simultaneously mainly bespoke with some MDUs.
Projects will involve new build and retro-fit build where you skills and experience will need to come to the fore.
You must have a minimum of 5 years residential AudioVisual Project Management experience to be considered.
You will be working with some of the biggest and technically advanced audio visual systems on the market today so you must be able to deliver on time and budget.
It essential that you have the following:
Crestron DM NVX, Lutron Integration, Dali and the ability to design using Cad / Autocad
Bespoke Cinema and IT Home Networks
Engineer (contract and in house) and time management (project timescales)
The ability to deliver on time and on budget
Client facing
Managing AV Residential project that can run into the millions
Due to the nature of the role you will need to demonstrate a thorough understanding of schematics and wiring diagrams and be able to work with other trades on site.
If you have industry qualification from Cedia or Crestron or related manufacturers please make sure that this is clear within the CV.ONLY FULL DETAILED CVS NEED TO BE SENT.
YOU MUST LIVING AND WORKING IN THE UK LEGALLYAV A-V AUDIO VISUAL A/V CEDIA CRESTRON DALI LUTRON HOME AUTOMATION INSTALLATION MDU HNWI INTEGRATION AUDIO VIDEO SIGNAL RACK BESPOKE SMARTOME HOME-CINEAM MULTI-ROOM AV A/V AUDIOVISUAL AUDIO/VISUAL LIGHTING SOUND CI CUSTOM INSTALLATION RACKS SMARTHOME LONDON ....Read more...
Type: Permanent Location: London, England
Salary / Rate: £47000 - £55000 per annum
Posted: 2024-10-04 07:51:20
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Are you a top of the pile Audio Visual / Videoconference field engineer now looking for a new working environment? I am looking for a London or home counties based candidate.
This role will see you visiting end user clients in the City, greater London and further afield.
The main aspect of this position is to fix faults (service) and to complete preventative maintenance checks to clients within the blue chip market place.
You will have an excellent head on your shoulders for fault diagnostics and be able to find problems that occur on integrated AV / VC systems.
This could be a simple connector or issue or something much darker.
Hands on skills need to be second to none and you need to work in a quick / efficient manner whilst keeping the end user client happy and informed.
All paperwork needs to be completed signed off and handed in on time.
Previous experience with audio and video along with control systems is an absolute must.
If your skills cover DSP / Bi-Amp / QSC, Qsys, Dante as well are a must.
The role will offer training and development in industry related courses as well as further upward promotion within the company for the candidate that shows the aptitude and willingness to develop.
So if you have the need to work for a more professional company then please send me your full detailed CV today.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AVIXA CRESTRON 101 FLEX DANTE QSYS DANTE AUDINATE CONTROL NETWORKING RACK CISCO RS232 RJ45 POLY CTS VC VIDEOCONFERENCE V/C AUDIOVISUAL AV AUDIO VIDEO VISUAL A/V AUDIO/VISUAL VIDEOWALL PROJECTOR AUTOMATION QSC LONDON BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE HERTS HERTFORDSHIRE SURREY KENT SURREY ....Read more...
Type: Permanent Location: London, England
Salary / Rate: £40000 - £45000 per annum
Posted: 2024-10-04 07:49:57
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AV Installation Engineer - This is a new role in today for a friendly bespoke AV systems integration company.
They are very busy at the moment and are looking to add to the team a new experienced member that has at least 4years high end residential audio visual experience.
Ideally you will live in North London and happy to work in a professional environment that delivers a first client service to a discerning end user client base.
You will ideally need to be able to take charge on site as and when needed and be able to install both Control4 and Lutron Lighting Systems, experience with commissioning and programming would be nice to see.
Your hands on skills need to be really good and if you also have experience with IT Home Networking that would be of interest.
Due to the nature of the role the ability to take on service call and perform preventative maintenance checks on already installed systems is an absolute must.
The role comes with a vehicle the the ability to drive is needed.
If you are interested in working for a company where you will be in a team and not just a number then please send me your fully technical CV that clearly shows your audio visual skills.AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL BESPOKE SMARTHOME AUTOMATION HOME CINEMA CONTROL4 RAKO SONOS LUTRON CRESTRON CI CUSTOM INSTALL INSTALLATION RACK NETWORKING WYRESTORM DRAYTEK CEDIA LONDON ....Read more...
Type: Permanent Location: North London, England
Salary / Rate: £35000 - £38000 per annum
Posted: 2024-10-04 07:49:52
