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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
Type: Permanent Location: Kensington and Chelsea, England
Start: 11/06/2025
Salary / Rate: £27000.00 - £28000.00 per annum
Posted: 2025-06-24 17:08:09
Position: Field Service Electronics Engineer
Job ID: 1237/56
Location: Gravesend, Kent
Rate/Salary: £70,615 per annum (inclusive of allowances)
Type: Permanent, Full-Time
Benefits:
28 days annual leave + Bank Holidays
Medical Cash Plan (Westfield Health)
Generous pension scheme
Onsite parking with electric charging
Access to Occupational Health, Mindfulness, Counselling, and Physiotherapy
Cycle to Work Scheme
Access to gym discounts via MyGymDiscounts
Internal and external training opportunities
Structured personal development plans
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Field Service Electronics Engineer
Typically, this person will work as part of a small technical team responsible for the maintenance, installation and upgrade of essential navigation systems, including RADAR, AIS, radio communications, environmental sensors, and microwave links.
The role involves working at height, contributing to technical projects, and participating in an on-call rota to ensure 24/7 operational availability.
It provides the opportunity to work with unique technology and gain access to rarely visited field sites.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Field Service Electronics Engineer:
Maintain operational functionality of navigation systems including radar, antennas, gearboxes, VHF/UHF radios, AIS base stations, CCTV, microwave links, meteorological sensors, and tide gauges.
Diagnose, repair, and resolve complex technical faults in a professional and timely manner.
Log and escalate issues appropriately, capturing root causes and updating stakeholders.
Contribute to and execute planned maintenance and system upgrade schedules.
Assist in research, specification, procurement and deployment of new sensor equipment.
Lead or support installation projects; supervise contractors and ensure compliance with HSE regulations.
Produce and update documentation including technical manuals, risk assessments, and COSHH.
Maintain cyber security and GDPR compliance across all supported systems.
Provide support, knowledge sharing, and mentoring to colleagues and junior team members.
Participate in a 1-in-4 week on-call rota for out-of-hours and weekend support (with allocated rest days).
Qualifications and requirements for the Field Service Electronics Engineer:
Degree in electronic engineering or related discipline.
Minimum of 5 years’ practical experience in a similar field-based electronics or systems engineering role.
Strong working knowledge of health & safety regulations including PUWER, LOLER, COSHH, and Working at Height.
Proven skills in electrical/electronic fault diagnosis, system integration, and analogue/digital telecoms systems.
Experience with RADAR, radio, and microwave communications systems.
Capable of configuring and supporting IP networks and IT-connected devices.
Ability and certification (or willingness to obtain) to work safely at height and in confined spaces.
Must pass medical evaluations and maintain physical fitness for operational duties.
Ability to obtain and retain security clearances (BPSS and CTC).
Highly organised, self-motivated, and confident when supervising teams and contractors.
Flexible to work evenings, weekends, and Bank Holidays on a rotating basis.
Strong interpersonal skills with a focus on service delivery and collaboration.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. ....Read more...
Type: Permanent Location: Kent, England
Start: 04/08/2025
Duration: Permanent
Salary / Rate: £65000 - £70615 Per Annum
Posted: 2025-06-24 13:21:30
