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JOB DESCRIPTION
Essential Duties and Responsibilities:
Duties Description Assisting Sales Assisting the Sales Representative with sales process from prospecting to closing; developing business in assigned markets, providing solid market presence including serving customers.
Assisting the Sales Representative in making sales.
This work may include, but is not limited to: preparing and/or distributing marketing materials; inspection and evaluation of the property; preparing roof drawings and sketches; preparing scope of work documents; preparing proposals; attending sales calls; pricing patch and repair jobs; providing technical expertise; and attending meetings with the architect, contractor and/or owner.
Inspections
This work may include, but is not limited to: identifying; analyzing; and resolving any problems; and preparing reports to owners regarding the condition of roofs.
When and where necessary or required, may perform QA/ QA+ inspections, Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
Monitoring Installation Visits to project sites to monitor installation of Tremco roofing products for the purpose of determining whether to issue a Tremco warranty.
This work may include, but is not limited to: monitoring progress of the installation; identifying any aspect of installation that does not comply with specifications; reviewing and resolving concerns of architects, contractors and owners regarding Tremco's installation instructions; coordinating visits with contractors; and preparing reports on progress and problems for the Sales Representative.
Troubleshooting Identifying problems arising during installation and the lifecycle of the roof.
This work may include but is not limited to: identifying source(s) of leaks; analyzing problems to determine the best solution; monitoring implementation of the solution; and preparing written action plans.
This work will represent less than 45% of the SA's time Manual Labor Performing patch and repair work for small leaks that can be performed quickly after identifying the leak and other infrequent, limited physical labor.
Performing minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks.
Other Work This work may include but is not limited to: conducting diagnostic infra-red scans of roofs; taking photographs; preparing CADD drawings; and delivering or picking up samples, documents or small products from/to architects, owners and contractors.
Education and/or Experience:
Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
Prior sales and/or customer related experience in roofing industry required.
Qualifications:
Thorough understanding and application of roofing and waterproofing contracting standards. Experience with MS Word, Excel and familiarity with CADD Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to build relationships and deliver exceptional customer service. Good analytical, troubleshooting, and problem-solving skills.
Language Skills: Ability to read, analyze and interpret general business and technical information, e.g.
professional journals and periodicals, technical procedures, or governmental regulations.
Ability to draft reports, business correspondence and similar documents. Ability to effectively present information and respond to questions from customers, contractors, and architects. Ability to communicate business and technical information (e.g.
information relating to status of projects, remediation plans, and customer concerns) to Sales Representative.
Mathematical Skills: Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.
Reasoning Ability: High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands: Ability to climb interior/exterior ladders to access roofs and carry equipment up to approximately fifty pounds over short distances. Ability to walk along roof top edges (i.e., no fear of heights, good balance). Tolerance to exposure to outside weather conditions (heat, cold, etc.).
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-08 15:11:30
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JOB DESCRIPTION
Essential Duties and Responsibilities:
Duties Description Assisting Sales Assisting the Sales Representative with sales process from prospecting to closing; developing business in assigned markets, providing solid market presence including serving customers.
Assisting the Sales Representative in making sales.
This work may include, but is not limited to: preparing and/or distributing marketing materials; inspection and evaluation of the property; preparing roof drawings and sketches; preparing scope of work documents; preparing proposals; attending sales calls; pricing patch and repair jobs; providing technical expertise; and attending meetings with the architect, contractor and/or owner.
Inspections
This work may include, but is not limited to: identifying; analyzing; and resolving any problems; and preparing reports to owners regarding the condition of roofs.
When and where necessary or required, may perform QA/ QA+ inspections, Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
Monitoring Installation Visits to project sites to monitor installation of Tremco roofing products for the purpose of determining whether to issue a Tremco warranty.
This work may include, but is not limited to: monitoring progress of the installation; identifying any aspect of installation that does not comply with specifications; reviewing and resolving concerns of architects, contractors and owners regarding Tremco's installation instructions; coordinating visits with contractors; and preparing reports on progress and problems for the Sales Representative.
Troubleshooting Identifying problems arising during installation and the lifecycle of the roof.
This work may include but is not limited to: identifying source(s) of leaks; analyzing problems to determine the best solution; monitoring implementation of the solution; and preparing written action plans.
This work will represent less than 45% of the SA's time Manual Labor Performing patch and repair work for small leaks that can be performed quickly after identifying the leak and other infrequent, limited physical labor.
Performing minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks.
Other Work This work may include but is not limited to: conducting diagnostic infra-red scans of roofs; taking photographs; preparing CADD drawings; and delivering or picking up samples, documents or small products from/to architects, owners and contractors.
Education and/or Experience:
Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
Prior sales and/or customer related experience in roofing industry required.
Qualifications:
Thorough understanding and application of roofing and waterproofing contracting standards. Experience with MS Word, Excel and familiarity with CADD Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to build relationships and deliver exceptional customer service. Good analytical, troubleshooting, and problem-solving skills.
Language Skills: Ability to read, analyze and interpret general business and technical information, e.g.
professional journals and periodicals, technical procedures, or governmental regulations.
Ability to draft reports, business correspondence and similar documents. Ability to effectively present information and respond to questions from customers, contractors, and architects. Ability to communicate business and technical information (e.g.
information relating to status of projects, remediation plans, and customer concerns) to Sales Representative.
Mathematical Skills: Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.
Reasoning Ability: High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands: Ability to climb interior/exterior ladders to access roofs and carry equipment up to approximately fifty pounds over short distances. Ability to walk along roof top edges (i.e., no fear of heights, good balance). Tolerance to exposure to outside weather conditions (heat, cold, etc.).
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-08 15:11:23
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JOB DESCRIPTION
Essential Duties and Responsibilities:
Duties Description Assisting Sales Assisting the Sales Representative with sales process from prospecting to closing; developing business in assigned markets, providing solid market presence including serving customers.
Assisting the Sales Representative in making sales.
This work may include, but is not limited to: preparing and/or distributing marketing materials; inspection and evaluation of the property; preparing roof drawings and sketches; preparing scope of work documents; preparing proposals; attending sales calls; pricing patch and repair jobs; providing technical expertise; and attending meetings with the architect, contractor and/or owner.
Inspections
This work may include, but is not limited to: identifying; analyzing; and resolving any problems; and preparing reports to owners regarding the condition of roofs.
When and where necessary or required, may perform QA/ QA+ inspections, Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
Monitoring Installation Visits to project sites to monitor installation of Tremco roofing products for the purpose of determining whether to issue a Tremco warranty.
This work may include, but is not limited to: monitoring progress of the installation; identifying any aspect of installation that does not comply with specifications; reviewing and resolving concerns of architects, contractors and owners regarding Tremco's installation instructions; coordinating visits with contractors; and preparing reports on progress and problems for the Sales Representative.
Troubleshooting Identifying problems arising during installation and the lifecycle of the roof.
This work may include but is not limited to: identifying source(s) of leaks; analyzing problems to determine the best solution; monitoring implementation of the solution; and preparing written action plans.
This work will represent less than 45% of the SA's time Manual Labor Performing patch and repair work for small leaks that can be performed quickly after identifying the leak and other infrequent, limited physical labor.
Performing minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks.
Other Work This work may include but is not limited to: conducting diagnostic infra-red scans of roofs; taking photographs; preparing CADD drawings; and delivering or picking up samples, documents or small products from/to architects, owners and contractors.
Education and/or Experience:
Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
Prior sales and/or customer related experience in roofing industry required.
Qualifications:
Thorough understanding and application of roofing and waterproofing contracting standards. Experience with MS Word, Excel and familiarity with CADD Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to build relationships and deliver exceptional customer service. Good analytical, troubleshooting, and problem-solving skills.
Language Skills: Ability to read, analyze and interpret general business and technical information, e.g.
professional journals and periodicals, technical procedures, or governmental regulations.
Ability to draft reports, business correspondence and similar documents. Ability to effectively present information and respond to questions from customers, contractors, and architects. Ability to communicate business and technical information (e.g.
information relating to status of projects, remediation plans, and customer concerns) to Sales Representative.
Mathematical Skills: Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.
Reasoning Ability: High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands: Ability to climb interior/exterior ladders to access roofs and carry equipment up to approximately fifty pounds over short distances. Ability to walk along roof top edges (i.e., no fear of heights, good balance). Tolerance to exposure to outside weather conditions (heat, cold, etc.).
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-05-08 15:11:09
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JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr.
Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We offer a 401(k) plan after three months of employment with company contribution.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-05-07 15:11:11
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JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr.
Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We offer a 401(k) plan after three months of employment with company contribution.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-05-07 15:10:59
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JOB DESCRIPTION
Primary Duties and Responsibilities: Contact businesses to set appointments for our outside sales team Utilize our client database to track calls and make follow-up calls with the goal of creating an opportunity to establish a new account Generate interest in our services through marketing campaigns Send emails and marketing materials to potential prospects Meet attainable call and appointment goals Accept inbound calls to set and book appointments Follow-up with leads who missed an appointment Qualify leads to be transferred to closers Provide exceptional customer communication that will build strong customer relationships right from the start. Maintain accurate conversations, notes, and customer contact in our CRM Qualification: Experience making cold and warm calls Experience with using a CRM (Salesforce experience is a plus) Professional attitude and reliable team member Customer Service friendly Prioritize call schedules based upon need Follow directives with excellent organizational and follow-up skills The salary range for applicants in this position generally ranges between $49,000 and $52,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2025-05-01 15:11:08
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JOB DESCRIPTION
Primary Duties and Responsibilities: Contact businesses to set appointments for our outside sales team Utilize our client database to track calls and make follow-up calls with the goal of creating an opportunity to establish a new account Generate interest in our services through marketing campaigns Send emails and marketing materials to potential prospects Meet attainable call and appointment goals Accept inbound calls to set and book appointments Follow-up with leads who missed an appointment Qualify leads to be transferred to closers Provide exceptional customer communication that will build strong customer relationships right from the start. Maintain accurate conversations, notes, and customer contact in our CRM Qualification: Experience making cold and warm calls Experience with using a CRM (Salesforce experience is a plus) Professional attitude and reliable team member Customer Service friendly Prioritize call schedules based upon need Follow directives with excellent organizational and follow-up skills The salary range for applicants in this position generally ranges between $49,000 and $52,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2025-05-01 15:10:31
