JOB DESCRIPTION
Dayglo was founded in the 1940's as the inventors of fluorescent color.
We have grown to be a Global manufacturer of paints, pigments, dispersions and dyes.
We are part of the RPM Inc.
with sister companies that include well-known brands such as Rustoleum and DAP.
Our roots are based on the principles of innovation and groundbreaking technology.
We continue this tradition today by hiring people with these same values.
We are looking for optimistic, motivated, and dedicated individuals who are committed to tackling complex challenges.
We offer killer benefits including a 401K with match and a retirement pension.
ACCOUNTABILITY OBJECTIVE:
Process orders, enter quotations, respond to customer inquiries by email and phone in a professional, courteous manner.
Follow up on orders to ensure customers are kept informed and that orders are shipped in a timely manner.
Work with forwarders and Shipping Team to coordinate export shipments.
PRINCIPAL ACCOUNTABILITIES:
Process/review and confirm orders within 24 hours within Departmental KPI for accuracy. Review open orders for yourself (and Team members in their absence) and report on status to Customer Service Management.
Inform customers of any date changes. Follow established policies/procedures. Enter customer quotations. Respond to customer/Sales/internal inquiries and requests by email or phone within Departmental KPIs for quality and responsiveness. Coordinate new account set-ups and payment terms with the Accounts Receivable Dept.
Maintain addresses, notes, contacts, and customer preferences as needed (within DayGlo's capabilities to meet).
Write up debits, credits, and complaints within Departmental KPIs for responsiveness. Assist entire Team whenever required. Refer all inquiries, requests or problems outside the scope of the Customer Service Rep.
to the appropriate Sales Rep., Department, or Manager to ensure prompt resolution and total customer satisfaction. Recruit customers to utilize our online order portal. Miscellaneous projects as assigned by Director or Team Lead. Periodically touch base with customers to see if they are in need of quotations, orders, etc.
POSITION QUALIFICATIONS:
A minimum 2 years of Customer Service experience in the manufacturing industry. College degree preferred. ERP system experience is preferred. Experience with Microsoft products: Excel, Word, Outlook in particular. Works well in a team environment. Strong communication skills, both written and oral. Detail-oriented and accurate. Spanish speaking is a plus, but not mandatory.
DISCLAIMER:
The above description covers the principal functions of this position.
It is not intended to be a complete listing of all miscellaneous, incidental or substantially similar duties, which may be assigned during normal or emergency operations.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2024-10-17 15:08:51
JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr.
Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 9:00 am - 5:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
Must be able to work 9:00 am - 5:30 pm 3+ years customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We offer a 401(k) plan after three months of employment with company contribution.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2024-10-16 15:10:22
