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IT Support AnalystLocation: Central LondonSalary: £28,000 to £35,000About the company The organisation has over 300 users spanning across 7 global offices.
They're a market leader within their legal specialism and having a growing IT department (currently at 12 people across various specialities). Position Overview Act as 1st line support to provide business solutions, ensuring effective communication of status and progress or issues and queries to all employees in line with agreed SLA's Responsibilities
Respond to incoming IT issues and support requests from end users via telephone and via the ticket systemPrioritise and resolve the tickets for incoming requestsAnswer general telephone calls, resolving the query or redirecting them to the relevant personEscalate problems (when required) to the Service Desk ManagerDocument all pertinent end user identification information, including name, contact information, and nature of problem or issueRecord, track, and document the support request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionBuild rapport and gain as much information regarding problem details from customers in order to decide on appropriate action to resolveApply diagnostic utilities to aid in troubleshooting
Candidate Requirements Essential Skills and personal qualities
Excellent communication skillsExperience providing 1st Line Support Windows 10/11Office 365Active Directory
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £30000 - £35000 per annum
Posted: 2025-02-26 14:56:46
