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Responsibilities:
To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
To provide reports and statistics about the reviews function and support any service improvement initiatives.
To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
To respond to a high level of complex complaints.
Investigating the issues and responding on the full range of issues raised.
Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels' advice, draft statements and affidavits and attend court wherever necessary.
From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
Input all data, make detailed case notes and update progress on reviews on all IT systems
To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
To assist in the identification and addressing of training needs in the service.
To undertake training as required, e.g.
on new legislation or new technology.
To be the lead officer within housing needs to share new developments and best practice.
Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
Experience writing S202 Reviews
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Knowledge of related social welfare, human rights and immigration legislation.
Knowledge of review procedures.
Experience of managing a caseload.
Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
Experience of achieving performance targets and departmental objectives.
Experience of training, support and mentoring staff.
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £20.50 - £21.50 per hour
Posted: 2025-09-10 10:12:32
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An exciting opportunity has become available for a highly skilled mechanical technician to join one of the world's leading chemical manufacturers—a global leader and producer of specialised products, with facilities around the globe.
This is your chance to bring your expertise to a company that is driving innovation across the chemical industry.Salary and Benefits for the Mechanical Technician:
Annual Salary: £43,547.27 - £44,986.56
33 Days of Annual Leave (Including Bank Holidays)
Discretionary Annual Bonus
Life Assurance Policy
Private Medical Insurance
Income Protection Scheme
Up to 9% Employer Pension Contribution
Mechanical Technician Role Overview:As a mechanical technician , you will be central to the installation, maintenance, and fault diagnosis of mechanical equipment across all plant operations.
Your work will involve both proactive and reactive maintenance, alongside continuous improvement tasks that support optimal performance and safety.Key Responsibilities:
Complete hands-on inspection, troubleshooting, and maintenance of mechanical systems throughout the facility.
Lead mechanical overhauls, installations, and commissioning activities, acting as the go-to mechanical technician for quality control and technical insight.
Mentor junior technicians and apprentices by sharing advanced knowledge in the mechanical field.
Ensure strict compliance with health and safety protocols and engineering standards using site-specific processes and documentation.
Maintain accurate records and documentation via SAP and other systems.
Step in to support or deputise for coordinators, providing critical cover for out-of-hours maintenance and SHE-critical situations.
Mechanical Technician Requirements:
Time-served or apprentice-trained with NVQ Level 3 or equivalent in Engineering.
At least five years of hands-on experience as a mechanical technician , ideally within chemical, pharmaceutical, or food manufacturing.
Strong mechanical background with a good understanding of electrical systems.
How to Apply:Ready to take your career to the next level? Submit your CV today to be considered for this mechanical technician role! ....Read more...
Type: Permanent Location: Runcorn, England
Start: ASAP
Salary / Rate: £43547.27 - £44986.5600 per annum + 9% Pension, Bonus + Pension
Posted: 2025-09-09 15:29:13
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An exciting opportunity has arisen for an experienced Digital Marketing Executive to lead campaigns, co-ordinate new product launches, enhance brand visibility, and drive growth for a luxury lifestyle brand and an established photography brand.
This full-time hybrid opportunity offers a salary range of £35,000 - £45,000 and a chance to make a significant impact in a company that values creativity, quality, and authentic storytelling.
If you have experience working with luxury, high-end, or premium e-commerce brands or from Creative, brand, marketing or design-led agencies, you'd be an ideal fit.
Key Responsibilities
* Plan and execute integrated marketing campaigns across digital and traditional channels.
* Support the roll-out of new brand identities - ensuring all communications reflect the new guidelines.
* Manage brand communications to maintain a consistent, premium identity.
* Produce engaging and motivational content for social media, email, print, and digital advertising.
* Monitor marketing performance, using analytics to drive campaigns to maximise ROI.
* Build strategic partnerships with luxury vendors, suppliers, collaborators and influencers
* Develop and implement customer engagement strategies and loyalty programmes.
Requirements
* Previously worked as a Digital Marketing Executive, Marketing Executive, Marketing Coordinator, Marketing Specialist, Brand Executive, Junior Marketing Manager, Content Marketing Specialist, Social Media Executive, Marketing & Communications Executive, Marketing Associate, Campaign Executive, Marketing Account Executive
* Minimum 3 years' marketing experience in digital and traditional channels.
* Skilled in analytics, email marketing platforms (e.g., Mailchimp/Klaviyo), and design tools (Canva, Adobe Suite)
* Proven creative and copywriting experience, ideally in luxury brand.
* An interest in interior design and aspirational home accessories.
* Commercially aware, strategic, and creative with a strong eye for detail.
What's on Offer
* Competitive salary
* Hybrid working options
* Company pension scheme
* Staff discounts on premium products
* Free on-site parking
* Regular company events and team engagement
* Convenient transport links
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Hungerford, England
Start:
Duration:
Salary / Rate: £35000 - £45000 Per Annum
Posted: 2025-09-08 16:13:41
