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JOB DESCRIPTION
Customer Service Manager
Key Resin Company - Batavia, OH
Are you ready to take the next step in your career with a stable, growing company?Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team.
This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You'll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
Promote a culture of exceptional customer service and responsiveness
Oversee order entry operations to ensure accuracy and efficiency
Handle escalated customer concerns and ensure timely resolution
Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
Collaborate with sales, operations, and finance to support customers and improve processes
Identify opportunities to enhance service quality and operational effectiveness
What We're Looking For
Proven leadership experience in customer service or a related field
Strong communication, problem-solving, and organizational skills
Ability to balance customer satisfaction with business objectives
Experience working in SAP or an equivalent ERP
Experience working in a manufacturing or distribution environment is a plus
Experience with collections or accounts receivable is a plus
Associates or higher degree in business or related field a plus
Why Join Key Resin Company?
We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance
Company-paid life and disability coverage
Paid time off including parental leave and volunteer hours
401(k) match and pension plan
Grow With Us
At Key Resin Company, you won't just have a job-you'll build a career with a company that values teamwork, quality, and continuous improvement.
If you're ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!Apply for this ad Online! ....Read more...
Type: Permanent Location: Batavia, Ohio
Posted: 2026-06-04 14:08:41
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JOB DESCRIPTION
Customer Service Manager
Key Resin Company - Batavia, OH
Are you ready to take the next step in your career with a stable, growing company?Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team.
This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You'll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
Promote a culture of exceptional customer service and responsiveness
Oversee order entry operations to ensure accuracy and efficiency
Handle escalated customer concerns and ensure timely resolution
Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
Collaborate with sales, operations, and finance to support customers and improve processes
Identify opportunities to enhance service quality and operational effectiveness
What We're Looking For
Proven leadership experience in customer service or a related field
Strong communication, problem-solving, and organizational skills
Ability to balance customer satisfaction with business objectives
Experience working in SAP or an equivalent ERP
Experience working in a manufacturing or distribution environment is a plus
Experience with collections or accounts receivable is a plus
Associates or higher degree in business or related field a plus
Why Join Key Resin Company?
We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance
Company-paid life and disability coverage
Paid time off including parental leave and volunteer hours
401(k) match and pension plan
Grow With Us
At Key Resin Company, you won't just have a job-you'll build a career with a company that values teamwork, quality, and continuous improvement.
If you're ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!Apply for this ad Online! ....Read more...
Type: Permanent Location: Batavia, Ohio
Posted: 2026-06-04 14:08:18
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An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits.
Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
* Leading and coordinating reception, reservations, nights, and housekeeping teams
* Supporting revenue management and yield opportunities across the business
* Supporting marketing activity, including social media content creation and regular updates
* Implementing and maintaining consistent operational procedures
* Driving guest satisfaction and service standards across departments
* Working closely with senior operations to ensure smooth day-to-day running
* Contributing to sales growth through online engagement and promotional activity
What we are looking for:
* Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
* Have at least 2 years of experience.
* 4-star hotel experience would be preferred.
* Social media savvy professional with background in leading, managing, and developing a team.
* Excellent communication and customer service skills.
Whats on offer:
* Competitive salary
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
This is a fantastic opportunity for a Front Office Manager / Receptionist to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Keswick, England
Start:
Duration:
Salary / Rate: £30000 Per Annum
Posted: 2026-05-26 12:36:22
