The Company
Our client is a reputable mutual bank, where profit for purpose is their business model and are 100% owned by their members.
Due to growth, they are looking for an experienced data driven customer journey professional who can translate analytics into actionable marketing strategies that drive member engagement, retention and business growth across the business' multiple brands and products.
The role
Is data part of your DNA? As the Customer Lifecycle and Engagement Manager, your role focus will be centred around the most important part of the business which is their members.
You will be responsible for maximising ROI for all retention and loyalty marketing activity as well as maximising the value of the brands and products via seamless journeys, timely communications and exceptional experiences.
This role will suit someone who can blend data strategy with customer journey optimisation.
Key Accountabilities
End to end design, delivery and optimisation of multi-channel lead nurture and retention marketing initiatives, monitoring and analysing campaign results across all channels to understand the effectiveness of strategies
Responsible for reinforcing the value of the businesses' brands and products through timely communications, seamless journeys and exceptional experiences.
Responsible for developing retention marketing plans across multiple brands, building clear objectives and metrics to ensure each channel can be measured effectively
Develop and execute data strategies to guide customer journey mapping
Create and optimise lead nurture campaigns and push prospects to customers through the conversion funnel using data insights
To be successful in this role you will have:
Minimum 7 years' experience in a strong data analysis and strategy focused role operating across CX, customer/member engagement and customer lifecycle stages and journey mapping
Demonstrated experience in developing and implementing retention and customer marketing plans
Commercial and analytical mindset and driven by results
Experience with Google Analytics and other email platform tools as well as experience implementing and interpreting data
Agency strategist experience OR retail banking experience highly regarded
Why Apply?
Great opportunity to work for a brand going through growth
Self-starter who displays high energy and self-motivation
12 additional days off annually
Next Steps
If you want to work for a recognised global brand with strong culture values and the ability to grow your career this will be the opportunity for you.
For a confidential discussion, please contact Ai on 0451 193 774.
Alternatively, click APPLY.
Parity Consulting recognise the First Nations People as the Traditional Custodians of this land and celebrate their connection and love for the country.
We only partner with clients who embrace diversity and are committed to cultivating the individuality of each and every employee.
We encourage people with different beliefs, abilities, backgrounds and life experiences to apply.
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Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2025-06-03 06:42:31
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London.
This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
* Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
* Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
* Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
* Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
* Prepare and present regular credit risk reports and management information.
* Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
* Monitor loan arrears, gather relevant information, and provide regular reports.
* Manage mortgage broker selection and oversight policies.
* Review underwriting and decision-making processes to ensure compliance with loan conditions.
* Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
* Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
* Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
* Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
* Background in credit risk management within a UK-regulated financial services setting
* Solid knowledge of UK regulations (PRA, FCA), including Consumer Duty and Basel 3.1
* Solid understanding of banking operations, including retail banking, mortgages, SME lending, and associated risks and regulations.
* Confident presenting to and influencing senior stakeholders and committees
* Skilled in Microsoft Office, particularly Excel, Word, and PowerPoint
* Good understanding of financial services processes, procedures, and controls.
Apply now for this exceptional Credit Risk Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Central London, England
Start:
Duration:
Salary / Rate: £75000 - £75000 Per Annum
Posted: 2025-05-10 14:15:06
