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Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 year of customer service experience Physical Requirements: This role is primarily desk-based and involves extended computer use (up to 8 hours per day). No significant physical exertion, lifting, or unusual environmental conditions are required. Essential Functions: Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms. Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines. Monitor order progress and proactively communicate updates or changes to customers and sales teams. Collaborate with production and internal teams to resolve issues and meet customer expectations. Support inventory planning by recommending stock adjustments based on sales direction. Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards. Process returns (RGAs) and credit memos efficiently and accurately. Maintain strong product and systems knowledge. Champion safety, quality, and continuous improvement initiatives. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:12:18 -
Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 year of customer service experience Physical Requirements: This role is primarily desk-based and involves extended computer use (up to 8 hours per day). No significant physical exertion, lifting, or unusual environmental conditions are required. Essential Functions: Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms. Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines. Monitor order progress and proactively communicate updates or changes to customers and sales teams. Collaborate with production and internal teams to resolve issues and meet customer expectations. Support inventory planning by recommending stock adjustments based on sales direction. Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards. Process returns (RGAs) and credit memos efficiently and accurately. Maintain strong product and systems knowledge. Champion safety, quality, and continuous improvement initiatives. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:11:29 -
Sr. Field Technical Service Representative
JOB DESCRIPTION Company Information RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more. RPM Industrial Coatings Group is part of RPM International Inc., a $7.9 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world. At TCI, Inc. we're more than a premier supplier of powder coatings-we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talented individuals ready to help us grow even further. Our commitment to excellence starts with our team. From Sales to Technical Service, Manufacturing to Customer Service, we offer exciting career opportunities that align with your strengths, ambitions, and goals. Whether you're looking to kickstart your career or take it to the next level, we provide clear paths to individual growth and overall company success. Job Description The Sr. Field Technical Service Representative serves as the organization's highest-level field technical resource, partnering with customers, sales teams, manufacturing, and product development to optimize coating performance and deliver exceptional customer support. This role provides expert consultation in industrial liquid and powder coating technologies, leads complex troubleshooting efforts, performs technical audits, delivers customer training, and identifies opportunities to improve process efficiency, quality, and productivity. The successful candidate combines extensive coatings knowledge with exceptional problem-solving, communication, and relationship-building skills to help customers maximize the performance of their coating operations. Main Responsibilities Technical Support & Customer Service Provide advanced technical support to customers, distributors, prospects, and internal teams regarding liquid and powder coating technologies. Serve as the primary technical resource for complex application issues, product performance concerns, and process optimization. Build strong customer relationships by delivering responsive, value-added technical service. Support sales and marketing initiatives through technical expertise and customer engagement. Process Optimization & Troubleshooting Lead investigations into coating defects, equipment performance, and process variability. Conduct root cause analysis utilizing methodologies including: FMEA 5 Why Analysis Fishbone Analysis Statistical Process Control Design of Experiments (DOE) Diagnosing and resolving issues including: Adhesion failures Orange peel Solvent pop Cratering Blistering Cure deficiencies Film build variation Corrosion failures Powder contamination Reclaim system performance Coating Systems Expertise Provide technical expertise across industrial finishing operations including: Liquid coating systems Powder coating systems Pretreatment processes Surface preparation Material handling systems Conveyor systems Cure technologies Automated and robotic application systems Maintain expert knowledge of coating chemistries including solventborne, waterborne, high-solids, epoxy, polyurethane, alkyd, polyester, hybrid, acrylic, and architectural coating systems. Laboratory Testing & Process Validation Perform and interpret laboratory and field testing in accordance with ASTM, PCI, AAMA, ISO, and customer specifications. Utilize testing equipment and methodologies including: Salt Spray G85 Cyclic Corrosion QUV FTIR DSC XRF MEK Resistance Gloss Measurement Color Analysis Impact Testing Flexibility Testing Hardness Testing Operate Datapaq equipment and analyze thermal profiles to validate curing processes. Interpret laboratory results and correlate testing data with customer specifications and manufacturing performance. Auditing, Reporting & Training Conduct technical audits, certification assessments, and process evaluations. Develop detailed technical reports documenting observations, findings, corrective actions, and recommendations. Deliver technical training programs for customers, distributors, sales personnel, and manufacturing teams. Present technical information clearly to groups of varying technical backgrounds. Represent the company at customer events, industry meetings, and technical seminars. Collaboration & Leadership Partner with Sales, Marketing, R&D, Manufacturing, and Quality teams to support customer success. Lead technical initiatives that improve customer productivity, product performance, and operational efficiency. Promote continuous improvement through technical expertise and best-practice sharing. Key Qualifications Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Engineering, or a related technical field, or an equivalent combination of education and relevant industry experience. Minimum of 8 years of progressive experience in industrial coatings with demonstrated expertise in liquid coating technologies and strong working knowledge of powder coating systems. Extensive knowledge of industrial finishing processes including pretreatment, application equipment, curing technologies, and process optimization. Experience in performing technical troubleshooting and root cause analysis in manufacturing environments. Demonstrated experience conducting laboratory and field evaluations using recognized industry testing standards. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills with the ability to prepare technical reports and deliver presentations. Strong organizational skills with the ability to manage multiple projects simultaneously. Proficiency with Microsoft Office applications. Valid driver's license with an acceptable driving record. Valid passport or ability to obtain one. Willingness to travel extensively, including overnight travel (approximately 50-70%, depending on business needs). Preferred Qualifications Experience supporting OEM, agricultural, architectural, transportation, heavy equipment, or general industrial finishing operations. Knowledge of automated and robotic coating application systems. Experience with powder coating reclaim systems and process optimization. Experience conducting applicator certification audits. Familiarity with ASTM, PCI, AAMA, and ISO testing standards. Experience using statistical analysis and continuous improvement methodologies such as SPC, DOE, Lean Manufacturing, or Six Sigma. Experience delivering technical presentations and customer training programs. Working knowledge of infrared, convection, catalytic, and combination curing technologies. Experience with laboratory instrumentation including FTIR, DSC, XRF, Datapaq, and color measurement systems. Demonstrated success building long-term customer partnerships through technical consulting and service excellence. Apply for this ad Online! ....Read more...
Type: Permanent Location: Little Rock, Arkansas Posted: 2026-09-07 07:10:39 -
Sr. Field Technical Service Representative
JOB DESCRIPTION Company Information RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more. RPM Industrial Coatings Group is part of RPM International Inc., a $7.9 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world. At TCI, Inc. we're more than a premier supplier of powder coatings-we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talented individuals ready to help us grow even further. Our commitment to excellence starts with our team. From Sales to Technical Service, Manufacturing to Customer Service, we offer exciting career opportunities that align with your strengths, ambitions, and goals. Whether you're looking to kickstart your career or take it to the next level, we provide clear paths to individual growth and overall company success. Job Description The Sr. Field Technical Service Representative serves as the organization's highest-level field technical resource, partnering with customers, sales teams, manufacturing, and product development to optimize coating performance and deliver exceptional customer support. This role provides expert consultation in industrial liquid and powder coating technologies, leads complex troubleshooting efforts, performs technical audits, delivers customer training, and identifies opportunities to improve process efficiency, quality, and productivity. The successful candidate combines extensive coatings knowledge with exceptional problem-solving, communication, and relationship-building skills to help customers maximize the performance of their coating operations. Main Responsibilities Technical Support & Customer Service Provide advanced technical support to customers, distributors, prospects, and internal teams regarding liquid and powder coating technologies. Serve as the primary technical resource for complex application issues, product performance concerns, and process optimization. Build strong customer relationships by delivering responsive, value-added technical service. Support sales and marketing initiatives through technical expertise and customer engagement. Process Optimization & Troubleshooting Lead investigations into coating defects, equipment performance, and process variability. Conduct root cause analysis utilizing methodologies including: FMEA 5 Why Analysis Fishbone Analysis Statistical Process Control Design of Experiments (DOE) Diagnosing and resolving issues including: Adhesion failures Orange peel Solvent pop Cratering Blistering Cure deficiencies Film build variation Corrosion failures Powder contamination Reclaim system performance Coating Systems Expertise Provide technical expertise across industrial finishing operations including: Liquid coating systems Powder coating systems Pretreatment processes Surface preparation Material handling systems Conveyor systems Cure technologies Automated and robotic application systems Maintain expert knowledge of coating chemistries including solventborne, waterborne, high-solids, epoxy, polyurethane, alkyd, polyester, hybrid, acrylic, and architectural coating systems. Laboratory Testing & Process Validation Perform and interpret laboratory and field testing in accordance with ASTM, PCI, AAMA, ISO, and customer specifications. Utilize testing equipment and methodologies including: Salt Spray G85 Cyclic Corrosion QUV FTIR DSC XRF MEK Resistance Gloss Measurement Color Analysis Impact Testing Flexibility Testing Hardness Testing Operate Datapaq equipment and analyze thermal profiles to validate curing processes. Interpret laboratory results and correlate testing data with customer specifications and manufacturing performance. Auditing, Reporting & Training Conduct technical audits, certification assessments, and process evaluations. Develop detailed technical reports documenting observations, findings, corrective actions, and recommendations. Deliver technical training programs for customers, distributors, sales personnel, and manufacturing teams. Present technical information clearly to groups of varying technical backgrounds. Represent the company at customer events, industry meetings, and technical seminars. Collaboration & Leadership Partner with Sales, Marketing, R&D, Manufacturing, and Quality teams to support customer success. Lead technical initiatives that improve customer productivity, product performance, and operational efficiency. Promote continuous improvement through technical expertise and best-practice sharing. Key Qualifications Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Engineering, or a related technical field, or an equivalent combination of education and relevant industry experience. Minimum of 8 years of progressive experience in industrial coatings with demonstrated expertise in liquid coating technologies and strong working knowledge of powder coating systems. Extensive knowledge of industrial finishing processes including pretreatment, application equipment, curing technologies, and process optimization. Experience in performing technical troubleshooting and root cause analysis in manufacturing environments. Demonstrated experience conducting laboratory and field evaluations using recognized industry testing standards. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills with the ability to prepare technical reports and deliver presentations. Strong organizational skills with the ability to manage multiple projects simultaneously. Proficiency with Microsoft Office applications. Valid driver's license with an acceptable driving record. Valid passport or ability to obtain one. Willingness to travel extensively, including overnight travel (approximately 50-70%, depending on business needs). Preferred Qualifications Experience supporting OEM, agricultural, architectural, transportation, heavy equipment, or general industrial finishing operations. Knowledge of automated and robotic coating application systems. Experience with powder coating reclaim systems and process optimization. Experience conducting applicator certification audits. Familiarity with ASTM, PCI, AAMA, and ISO testing standards. Experience using statistical analysis and continuous improvement methodologies such as SPC, DOE, Lean Manufacturing, or Six Sigma. Experience delivering technical presentations and customer training programs. Working knowledge of infrared, convection, catalytic, and combination curing technologies. Experience with laboratory instrumentation including FTIR, DSC, XRF, Datapaq, and color measurement systems. Demonstrated success building long-term customer partnerships through technical consulting and service excellence. Apply for this ad Online! ....Read more...
Type: Permanent Location: Little Rock, Arkansas Posted: 2026-09-06 23:12:32 -
Director, User and Market Insights
JOB DESCRIPTION Director, User & Market Insights Reports To: Vice President, Strategy & Execution (Insights & Category Management) Location: Vernon Hills, IL Travel: Up to 15-20% Position Summary Rust-Oleum is seeking a strategic, business-focused leader to serve as Director, User & Market Insights. This role will lead the development and execution of insight strategies that drive profitable growth across multiple product platforms, brands, channels, and customer segments. The Director will champion the voice of the user, shopper, and market across the organization, translating qualitative and quantitative research into actionable business recommendations that inform innovation, portfolio strategy, pricing, brand development, commercialization, and go-to-market decisions. As a key member of the Strategy & Execution organization, this leader will build an insights-driven culture by partnering closely with Product Management, Marketing, Sales, R&D, Finance, Category Management, and Executive Leadership to identify growth opportunities and influence strategic decisions. The ideal candidate combines strong research expertise, business acumen, exceptional storytelling ability, and proven experience leading teams that transform data into competitive advantage. Key Responsibilities Insights Leadership & Strategy Develop and lead the enterprise research agenda aligned with business growth priorities and platform strategies. Establish a fact-based understanding of users, shoppers, category dynamics, competitive activity, and emerging trends. Lead the identification of critical business questions and knowledge gaps requiring research and analysis. Ensure insights activities directly support innovation, brand growth, pricing strategy, commercialization, demand generation, and customer engagement. Create a long-term roadmap that prioritizes research investments based on business impact and growth opportunities. Research & Analytics Provide oversight for all qualitative and quantitative research initiatives. Determine appropriate methodologies and research designs to address strategic business questions. Lead advanced research programs including: Segmentation Concept and innovation testing Packaging evaluation Shopper journey research Brand health tracking Price elasticity studies Customer and user experience studies Competitive benchmarking Integrate insights from internal data, syndicated sources, custom research, and secondary intelligence to create holistic business recommendations. Ensure research quality, methodological rigor, and actionable deliverables. Business Partnership & Strategy Serve as a strategic advisor to executive leadership and functional teams. Translate complex consumer, shopper, and market information into clear business implications. Develop executive-ready insights stories that influence organizational priorities and investment decisions. Lead quarterly insights reviews and strategic learning sessions across business platforms. Advocate for the end-user and shopper perspective in innovation, portfolio planning, and commercialization discussions. Team Leadership Recruit, develop, coach, and mentor a high-performing insights team. Create clear development plans and learning opportunities for team members. Establish best practices, processes, and governance for research execution and knowledge management. Foster a culture of curiosity, continuous learning, strategic thinking, and business impact. Manage workload prioritization, resource allocation, and vendor partnerships. [ Vendor & Knowledge Management Lead strategic relationships with research suppliers and analytics partners. Evaluate and onboard research vendors to ensure access to best-in-class capabilities. Optimize research spending and ensure efficient use of budget. Build and maintain a centralized insights repository that enables access to historical learning and accelerates decision-making across the organization. Qualifications Required Bachelor's degree in Marketing, Business, Consumer Insights, Market Research, Analytics, Statistics, Psychology, Sociology, Economics, or related field. 8+ years of progressive experience in market research, consumer insights, shopper insights, customer analytics, or related disciplines. 3+ years of people leadership experience. Expertise designing and interpreting both qualitative and quantitative research. Experience managing external research agencies and vendor partnerships. Strong strategic thinking and business acumen. Exceptional presentation and storytelling capabilities. Proven ability to influence senior leaders and cross-functional stakeholders. Strong analytical skills with the ability to synthesize multiple data sources into actionable business recommendations. Preferred Consumer Packaged Goods experience. Home Improvement, Hardware, Paint, Building Materials, or Cleaning category experience. Familiarity with innovation research, pricing research, and category management applications. Experience using modern insight platforms and advanced analytics tools. Leadership Competencies Strategic Mindset Anticipates future market opportunities and translates insights into growth strategies. Business Acumen Understands commercial drivers, customer needs, competitive dynamics, and profitability levers. Influence & Communication Creates compelling narratives that drive action and organizational alignment. Learning Agility Embraces new approaches, methodologies, technologies, and changing business conditions. Talent Development Builds and develops high-performing teams through coaching and mentorship. Cross-Functional Leadership Collaborates effectively across Product Management, Marketing, Sales, Category Management, Finance, and R&D. Accountability Delivers measurable business outcomes through disciplined execution and prioritization. Salary Target Range: $140,000 - $160,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Rust-Oleum offers 9.5 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-06 23:12:15 -
Director, User and Market Insights
JOB DESCRIPTION Director, User & Market Insights Reports To: Vice President, Strategy & Execution (Insights & Category Management) Location: Vernon Hills, IL Travel: Up to 15-20% Position Summary Rust-Oleum is seeking a strategic, business-focused leader to serve as Director, User & Market Insights. This role will lead the development and execution of insight strategies that drive profitable growth across multiple product platforms, brands, channels, and customer segments. The Director will champion the voice of the user, shopper, and market across the organization, translating qualitative and quantitative research into actionable business recommendations that inform innovation, portfolio strategy, pricing, brand development, commercialization, and go-to-market decisions. As a key member of the Strategy & Execution organization, this leader will build an insights-driven culture by partnering closely with Product Management, Marketing, Sales, R&D, Finance, Category Management, and Executive Leadership to identify growth opportunities and influence strategic decisions. The ideal candidate combines strong research expertise, business acumen, exceptional storytelling ability, and proven experience leading teams that transform data into competitive advantage. Key Responsibilities Insights Leadership & Strategy Develop and lead the enterprise research agenda aligned with business growth priorities and platform strategies. Establish a fact-based understanding of users, shoppers, category dynamics, competitive activity, and emerging trends. Lead the identification of critical business questions and knowledge gaps requiring research and analysis. Ensure insights activities directly support innovation, brand growth, pricing strategy, commercialization, demand generation, and customer engagement. Create a long-term roadmap that prioritizes research investments based on business impact and growth opportunities. Research & Analytics Provide oversight for all qualitative and quantitative research initiatives. Determine appropriate methodologies and research designs to address strategic business questions. Lead advanced research programs including: Segmentation Concept and innovation testing Packaging evaluation Shopper journey research Brand health tracking Price elasticity studies Customer and user experience studies Competitive benchmarking Integrate insights from internal data, syndicated sources, custom research, and secondary intelligence to create holistic business recommendations. Ensure research quality, methodological rigor, and actionable deliverables. Business Partnership & Strategy Serve as a strategic advisor to executive leadership and functional teams. Translate complex consumer, shopper, and market information into clear business implications. Develop executive-ready insights stories that influence organizational priorities and investment decisions. Lead quarterly insights reviews and strategic learning sessions across business platforms. Advocate for the end-user and shopper perspective in innovation, portfolio planning, and commercialization discussions. Team Leadership Recruit, develop, coach, and mentor a high-performing insights team. Create clear development plans and learning opportunities for team members. Establish best practices, processes, and governance for research execution and knowledge management. Foster a culture of curiosity, continuous learning, strategic thinking, and business impact. Manage workload prioritization, resource allocation, and vendor partnerships. [ Vendor & Knowledge Management Lead strategic relationships with research suppliers and analytics partners. Evaluate and onboard research vendors to ensure access to best-in-class capabilities. Optimize research spending and ensure efficient use of budget. Build and maintain a centralized insights repository that enables access to historical learning and accelerates decision-making across the organization. Qualifications Required Bachelor's degree in Marketing, Business, Consumer Insights, Market Research, Analytics, Statistics, Psychology, Sociology, Economics, or related field. 8+ years of progressive experience in market research, consumer insights, shopper insights, customer analytics, or related disciplines. 3+ years of people leadership experience. Expertise designing and interpreting both qualitative and quantitative research. Experience managing external research agencies and vendor partnerships. Strong strategic thinking and business acumen. Exceptional presentation and storytelling capabilities. Proven ability to influence senior leaders and cross-functional stakeholders. Strong analytical skills with the ability to synthesize multiple data sources into actionable business recommendations. Preferred Consumer Packaged Goods experience. Home Improvement, Hardware, Paint, Building Materials, or Cleaning category experience. Familiarity with innovation research, pricing research, and category management applications. Experience using modern insight platforms and advanced analytics tools. Leadership Competencies Strategic Mindset Anticipates future market opportunities and translates insights into growth strategies. Business Acumen Understands commercial drivers, customer needs, competitive dynamics, and profitability levers. Influence & Communication Creates compelling narratives that drive action and organizational alignment. Learning Agility Embraces new approaches, methodologies, technologies, and changing business conditions. Talent Development Builds and develops high-performing teams through coaching and mentorship. Cross-Functional Leadership Collaborates effectively across Product Management, Marketing, Sales, Category Management, Finance, and R&D. Accountability Delivers measurable business outcomes through disciplined execution and prioritization. Salary Target Range: $140,000 - $160,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Rust-Oleum offers 9.5 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-06 23:12:05 -
Director, User and Market Insights
JOB DESCRIPTION Director, User & Market Insights Reports To: Vice President, Strategy & Execution (Insights & Category Management) Location: Vernon Hills, IL Travel: Up to 15-20% Position Summary Rust-Oleum is seeking a strategic, business-focused leader to serve as Director, User & Market Insights. This role will lead the development and execution of insight strategies that drive profitable growth across multiple product platforms, brands, channels, and customer segments. The Director will champion the voice of the user, shopper, and market across the organization, translating qualitative and quantitative research into actionable business recommendations that inform innovation, portfolio strategy, pricing, brand development, commercialization, and go-to-market decisions. As a key member of the Strategy & Execution organization, this leader will build an insights-driven culture by partnering closely with Product Management, Marketing, Sales, R&D, Finance, Category Management, and Executive Leadership to identify growth opportunities and influence strategic decisions. The ideal candidate combines strong research expertise, business acumen, exceptional storytelling ability, and proven experience leading teams that transform data into competitive advantage. Key Responsibilities Insights Leadership & Strategy Develop and lead the enterprise research agenda aligned with business growth priorities and platform strategies. Establish a fact-based understanding of users, shoppers, category dynamics, competitive activity, and emerging trends. Lead the identification of critical business questions and knowledge gaps requiring research and analysis. Ensure insights activities directly support innovation, brand growth, pricing strategy, commercialization, demand generation, and customer engagement. Create a long-term roadmap that prioritizes research investments based on business impact and growth opportunities. Research & Analytics Provide oversight for all qualitative and quantitative research initiatives. Determine appropriate methodologies and research designs to address strategic business questions. Lead advanced research programs including: Segmentation Concept and innovation testing Packaging evaluation Shopper journey research Brand health tracking Price elasticity studies Customer and user experience studies Competitive benchmarking Integrate insights from internal data, syndicated sources, custom research, and secondary intelligence to create holistic business recommendations. Ensure research quality, methodological rigor, and actionable deliverables. Business Partnership & Strategy Serve as a strategic advisor to executive leadership and functional teams. Translate complex consumer, shopper, and market information into clear business implications. Develop executive-ready insights stories that influence organizational priorities and investment decisions. Lead quarterly insights reviews and strategic learning sessions across business platforms. Advocate for the end-user and shopper perspective in innovation, portfolio planning, and commercialization discussions. Team Leadership Recruit, develop, coach, and mentor a high-performing insights team. Create clear development plans and learning opportunities for team members. Establish best practices, processes, and governance for research execution and knowledge management. Foster a culture of curiosity, continuous learning, strategic thinking, and business impact. Manage workload prioritization, resource allocation, and vendor partnerships. [ Vendor & Knowledge Management Lead strategic relationships with research suppliers and analytics partners. Evaluate and onboard research vendors to ensure access to best-in-class capabilities. Optimize research spending and ensure efficient use of budget. Build and maintain a centralized insights repository that enables access to historical learning and accelerates decision-making across the organization. Qualifications Required Bachelor's degree in Marketing, Business, Consumer Insights, Market Research, Analytics, Statistics, Psychology, Sociology, Economics, or related field. 8+ years of progressive experience in market research, consumer insights, shopper insights, customer analytics, or related disciplines. 3+ years of people leadership experience. Expertise designing and interpreting both qualitative and quantitative research. Experience managing external research agencies and vendor partnerships. Strong strategic thinking and business acumen. Exceptional presentation and storytelling capabilities. Proven ability to influence senior leaders and cross-functional stakeholders. Strong analytical skills with the ability to synthesize multiple data sources into actionable business recommendations. Preferred Consumer Packaged Goods experience. Home Improvement, Hardware, Paint, Building Materials, or Cleaning category experience. Familiarity with innovation research, pricing research, and category management applications. Experience using modern insight platforms and advanced analytics tools. Leadership Competencies Strategic Mindset Anticipates future market opportunities and translates insights into growth strategies. Business Acumen Understands commercial drivers, customer needs, competitive dynamics, and profitability levers. Influence & Communication Creates compelling narratives that drive action and organizational alignment. Learning Agility Embraces new approaches, methodologies, technologies, and changing business conditions. Talent Development Builds and develops high-performing teams through coaching and mentorship. Cross-Functional Leadership Collaborates effectively across Product Management, Marketing, Sales, Category Management, Finance, and R&D. Accountability Delivers measurable business outcomes through disciplined execution and prioritization. Salary Target Range: $140,000 - $160,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Rust-Oleum offers 9.5 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-06 23:12:04 -
Sr. Field Technical Service Representative
JOB DESCRIPTION Company Information RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more. RPM Industrial Coatings Group is part of RPM International Inc., a $7.9 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world. At TCI, Inc. we're more than a premier supplier of powder coatings-we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talented individuals ready to help us grow even further. Our commitment to excellence starts with our team. From Sales to Technical Service, Manufacturing to Customer Service, we offer exciting career opportunities that align with your strengths, ambitions, and goals. Whether you're looking to kickstart your career or take it to the next level, we provide clear paths to individual growth and overall company success. Job Description The Sr. Field Technical Service Representative serves as the organization's highest-level field technical resource, partnering with customers, sales teams, manufacturing, and product development to optimize coating performance and deliver exceptional customer support. This role provides expert consultation in industrial liquid and powder coating technologies, leads complex troubleshooting efforts, performs technical audits, delivers customer training, and identifies opportunities to improve process efficiency, quality, and productivity. The successful candidate combines extensive coatings knowledge with exceptional problem-solving, communication, and relationship-building skills to help customers maximize the performance of their coating operations. Main Responsibilities Technical Support & Customer Service Provide advanced technical support to customers, distributors, prospects, and internal teams regarding liquid and powder coating technologies. Serve as the primary technical resource for complex application issues, product performance concerns, and process optimization. Build strong customer relationships by delivering responsive, value-added technical service. Support sales and marketing initiatives through technical expertise and customer engagement. Process Optimization & Troubleshooting Lead investigations into coating defects, equipment performance, and process variability. Conduct root cause analysis utilizing methodologies including: FMEA 5 Why Analysis Fishbone Analysis Statistical Process Control Design of Experiments (DOE) Diagnosing and resolving issues including: Adhesion failures Orange peel Solvent pop Cratering Blistering Cure deficiencies Film build variation Corrosion failures Powder contamination Reclaim system performance Coating Systems Expertise Provide technical expertise across industrial finishing operations including: Liquid coating systems Powder coating systems Pretreatment processes Surface preparation Material handling systems Conveyor systems Cure technologies Automated and robotic application systems Maintain expert knowledge of coating chemistries including solventborne, waterborne, high-solids, epoxy, polyurethane, alkyd, polyester, hybrid, acrylic, and architectural coating systems. Laboratory Testing & Process Validation Perform and interpret laboratory and field testing in accordance with ASTM, PCI, AAMA, ISO, and customer specifications. Utilize testing equipment and methodologies including: Salt Spray G85 Cyclic Corrosion QUV FTIR DSC XRF MEK Resistance Gloss Measurement Color Analysis Impact Testing Flexibility Testing Hardness Testing Operate Datapaq equipment and analyze thermal profiles to validate curing processes. Interpret laboratory results and correlate testing data with customer specifications and manufacturing performance. Auditing, Reporting & Training Conduct technical audits, certification assessments, and process evaluations. Develop detailed technical reports documenting observations, findings, corrective actions, and recommendations. Deliver technical training programs for customers, distributors, sales personnel, and manufacturing teams. Present technical information clearly to groups of varying technical backgrounds. Represent the company at customer events, industry meetings, and technical seminars. Collaboration & Leadership Partner with Sales, Marketing, R&D, Manufacturing, and Quality teams to support customer success. Lead technical initiatives that improve customer productivity, product performance, and operational efficiency. Promote continuous improvement through technical expertise and best-practice sharing. Key Qualifications Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Engineering, or a related technical field, or an equivalent combination of education and relevant industry experience. Minimum of 8 years of progressive experience in industrial coatings with demonstrated expertise in liquid coating technologies and strong working knowledge of powder coating systems. Extensive knowledge of industrial finishing processes including pretreatment, application equipment, curing technologies, and process optimization. Experience in performing technical troubleshooting and root cause analysis in manufacturing environments. Demonstrated experience conducting laboratory and field evaluations using recognized industry testing standards. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills with the ability to prepare technical reports and deliver presentations. Strong organizational skills with the ability to manage multiple projects simultaneously. Proficiency with Microsoft Office applications. Valid driver's license with an acceptable driving record. Valid passport or ability to obtain one. Willingness to travel extensively, including overnight travel (approximately 50-70%, depending on business needs). Preferred Qualifications Experience supporting OEM, agricultural, architectural, transportation, heavy equipment, or general industrial finishing operations. Knowledge of automated and robotic coating application systems. Experience with powder coating reclaim systems and process optimization. Experience conducting applicator certification audits. Familiarity with ASTM, PCI, AAMA, and ISO testing standards. Experience using statistical analysis and continuous improvement methodologies such as SPC, DOE, Lean Manufacturing, or Six Sigma. Experience delivering technical presentations and customer training programs. Working knowledge of infrared, convection, catalytic, and combination curing technologies. Experience with laboratory instrumentation including FTIR, DSC, XRF, Datapaq, and color measurement systems. Demonstrated success building long-term customer partnerships through technical consulting and service excellence. Apply for this ad Online! ....Read more...
Type: Permanent Location: Little Rock, Arkansas Posted: 2026-09-06 23:12:01 -
Business Leader PreBuck
JOB DESCRIPTION Tremco Sealants manufactures sealants, air barriers, waterproofing membranes, traffic coatings, glazing accessories and more for new construction and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets. The Business Leader manages daily production operations to meet production schedules, product standards and operational costs to ensure supply chain execution in the provision of finished goods. Ensures compliance to operating policies and procedures to achieve safe operations, regulatory compliance, production schedules, product quality standards and operational cost targets. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads the development, revision, and accuracy of production plan. Sets lead-times and ensures orders are shipped on-time, ensures all necessary inventory is available to meet customer timelines and demands. Defines necessary manpower and material resources to meet schedules and product delivery commitments. Troubleshoots and finds solutions when bottlenecks or threats to delivery commitments arise & communicates promptly to any key stakeholders impacted. Acts as primary contact with customers. Provides technical support to customers including collaboration on product development and custom orders as well as general technical questions. Acts as first point of contact and problem resolution for supplier issues and concerns regarding service level agreements. In collaboration with VP Framed Technologies and the Director of Business Integration, assist in educating key stakeholders to drive sales of PreBuck Technologies as needed. In collaboration with Director of Business Integration & VP Framed Technologies, assists in determining pricing, channel strategy, custom configuration, and geographical expansion to support growth strategy. Assists in quoting and special pricing efforts through collaboration with sales, customer service and management to ensure a smooth and seamless flow of information to establish pricing for all quotes and special pricing. Ensures the safety of staff, equipment, and facility in accordance with the North American Manufacturing Safety Program and Policies. Ensures that all activities are in compliance with corporate policies and procedures, including SOX compliance and ISO standards. Undertakes long and short-term planning and supervision of projects. Implements LEAN practices. Oversee all quality related functions in the plant. Participate in the development of specifications for processing, products, and materials. EDUCATION Bachelor's Degree in Science or Business, Chemical, Industrial, Manufacturing Engineering, or equivalent business experience. EXPERIENCE A minimum of 4 years operations experience (3 years management or supervisory) with a preference in a specialty chemical plant environment. OTHER SKILLS AND ABILITIES: Ability to motivate, coach, develop, and direct people as they work. Ability to delegate responsibility to staff and identify the best people for the job. Ability to consider the relative costs, long-term employee impact, and benefits of potential actions to choose the most appropriate one. Ability to persuade others to change their minds or behavior. Ability to effectively communicate the need for change with the goal of getting employee consensus. Ability to assess a situation and mediate the issue to ensure a constructive outcome. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Knowledge of safety, environment, SOX, and workplace regulations. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits. Knowledge of arithmetic, statistics, "Lean" concepts, and their applications. Ability to apply Excel, Word, and SAP applications to daily job responsibilities. Ability to maintain a lean culture focused on safety and continuous improvement. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally starts at $82,000 and goes up based on experience. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Grand Rapids, Michigan Posted: 2026-09-05 23:11:45 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:57 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:18 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:10:54 -
Business Leader PreBuck
JOB DESCRIPTION Tremco Sealants manufactures sealants, air barriers, waterproofing membranes, traffic coatings, glazing accessories and more for new construction and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets. The Business Leader manages daily production operations to meet production schedules, product standards and operational costs to ensure supply chain execution in the provision of finished goods. Ensures compliance to operating policies and procedures to achieve safe operations, regulatory compliance, production schedules, product quality standards and operational cost targets. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads the development, revision, and accuracy of production plan. Sets lead-times and ensures orders are shipped on-time, ensures all necessary inventory is available to meet customer timelines and demands. Defines necessary manpower and material resources to meet schedules and product delivery commitments. Troubleshoots and finds solutions when bottlenecks or threats to delivery commitments arise & communicates promptly to any key stakeholders impacted. Acts as primary contact with customers. Provides technical support to customers including collaboration on product development and custom orders as well as general technical questions. Acts as first point of contact and problem resolution for supplier issues and concerns regarding service level agreements. In collaboration with VP Framed Technologies and the Director of Business Integration, assist in educating key stakeholders to drive sales of PreBuck Technologies as needed. In collaboration with Director of Business Integration & VP Framed Technologies, assists in determining pricing, channel strategy, custom configuration, and geographical expansion to support growth strategy. Assists in quoting and special pricing efforts through collaboration with sales, customer service and management to ensure a smooth and seamless flow of information to establish pricing for all quotes and special pricing. Ensures the safety of staff, equipment, and facility in accordance with the North American Manufacturing Safety Program and Policies. Ensures that all activities are in compliance with corporate policies and procedures, including SOX compliance and ISO standards. Undertakes long and short-term planning and supervision of projects. Implements LEAN practices. Oversee all quality related functions in the plant. Participate in the development of specifications for processing, products, and materials. EDUCATION Bachelor's Degree in Science or Business, Chemical, Industrial, Manufacturing Engineering, or equivalent business experience. EXPERIENCE A minimum of 4 years operations experience (3 years management or supervisory) with a preference in a specialty chemical plant environment. OTHER SKILLS AND ABILITIES: Ability to motivate, coach, develop, and direct people as they work. Ability to delegate responsibility to staff and identify the best people for the job. Ability to consider the relative costs, long-term employee impact, and benefits of potential actions to choose the most appropriate one. Ability to persuade others to change their minds or behavior. Ability to effectively communicate the need for change with the goal of getting employee consensus. Ability to assess a situation and mediate the issue to ensure a constructive outcome. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Knowledge of safety, environment, SOX, and workplace regulations. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, and benefits. Knowledge of arithmetic, statistics, "Lean" concepts, and their applications. Ability to apply Excel, Word, and SAP applications to daily job responsibilities. Ability to maintain a lean culture focused on safety and continuous improvement. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally starts at $82,000 and goes up based on experience. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Grand Rapids, Michigan Posted: 2026-09-05 07:11:08 -
Business Analyst (Sr) - Service Management/HR
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers. If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us. We are currently looking for a Sr. Business Systems Analyst - Service Management/HR . This position provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools. Duties/Responsibilities, Core knowledge: Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction. Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, construction management and HR. Skills, Qualifications, Experience, Special Physical Requirements: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Service/HR function. 8 - 12 months SAP S/4 HANA implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, report writers, or query tools, etc. Basic understanding of IT communications networks. The salary range for applicants in this position generally ranges between $105,000 and $125,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-04 23:11:31 -
Business Analyst (Sr) - Service Management/HR
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers. If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us. We are currently looking for a Sr. Business Systems Analyst - Service Management/HR . This position provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools. Duties/Responsibilities, Core knowledge: Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction. Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, construction management and HR. Skills, Qualifications, Experience, Special Physical Requirements: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Service/HR function. 8 - 12 months SAP S/4 HANA implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, report writers, or query tools, etc. Basic understanding of IT communications networks. The salary range for applicants in this position generally ranges between $105,000 and $125,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-04 23:11:20 -
Business Analyst (Sr) - Service Management/HR
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers. If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us. We are currently looking for a Sr. Business Systems Analyst - Service Management/HR . This position provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools. Duties/Responsibilities, Core knowledge: Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction. Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, construction management and HR. Skills, Qualifications, Experience, Special Physical Requirements: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Service/HR function. 8 - 12 months SAP S/4 HANA implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, report writers, or query tools, etc. Basic understanding of IT communications networks. The salary range for applicants in this position generally ranges between $105,000 and $125,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-04 15:11:54