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3rd Line Support Engineer
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Location: Kingston Upon Thames
Salary: up to £53,000
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Are you an experienced IT specialist seeking your next opportunity?
About the company
Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.
Position Overview
The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software (DEMS) and internal IT infrastructure.
Responsibilities
, Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email.
, Record, monitor, and resolve software-related support cases, providing timely updates.
, Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed.
, Deliver training sessions and assist with the deployment of DEMS software and IT systems.
, Oversee third-party IT vendors and software solutions.
, Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols.
, Participate in an on-call rota to support customers requiring extended service levels.
Candidate Requirements
Essential Skills and personal qualities
, Expertise in managing Windows Servers, Active Directory, networking (DNS, DHCP, TCP/IP), and firewalls.
, Experience handling MS Exchange and MS SQL.
, Knowledge of Azure Portal and cloud system monitoring.
, Strong ability to install, update, and troubleshoot software.
, Analytical mindset with a structured approach to problem-solving.
, Excellent communication and documentation abilities.
, Capable of working independently, prioritizing tasks effectively, and meeting deadlines.
, Willingness to work flexible hours when required.
, This role requires passing police vetting procedures.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Kingston upon Thames, England
Start: ASAP
Salary / Rate: £50000.00 - £53000.00 per annum
Posted: 2025-01-31 16:53:10
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IT Service Coordinator
Location: London Victoria
Salary: up to £35,000 per annum
Are you an IT Professional looking for an exciting new role?
About the company
Our client is fast-growing Professional Services based in the London Victoria
Position Overview
As the public face of the global IT Department, you will be servicing a user's in the London office and occasionally supporting the global team remotely
Responsibilities
Coordinate hardware upgrades and install/configure systems following global standards.
Maintain hardware inventory, software licenses, and renewals.
Complete project tasks, including testing and documentation.
Plan and execute maintenance upgrades.
Troubleshoot and resolve complex hardware/software issues; provide 2nd level support.
Collaborate with clients and vendors, ensuring timely issue resolution and relationship management.
Candidate Requirements
Essential Skills and personal qualities
3+ years of experience in desktop support (Windows, Office 365) and iPhone/iPad support; video conferencing and networking knowledge.
Friendly, client-focused attitude; prioritize customer satisfaction with a "service with a smile" approach.
Detail-oriented, reliable, and committed to following up on tasks and support requests.
Able to work well under pressure with strong planning, execution, and time management skills.
Self-motivated with a drive for continuous improvement and a disciplined work ethic.
Takes ownership of tasks, proactively monitors incident resolution, and communicates potential wider impacts.
Excellent verbal and written English communication skills.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Posted: 2025-01-31 16:52:56
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Senior Service Desk Engineer - Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Senior Service Desk Engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
....Read more...
Type: Contract Location: Stockton-on-Tees, England
Start: ASAP
Duration: 3 months
Salary / Rate: £275 - £325 per day
Posted: 2025-01-31 15:10:53
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Overview
Ref: 105740
Service Desk Engineer / Contract / 3 months / Inside IR35
The role requires handling a wide range of IT issues, requests, and tasks from Level 1 to Level 3, while collaborating with other IT teams when necessary.
Role Responsibilities
Responsibilities will include:
Responding to and resolve Level 1 and Level 2 possibly Level 3 support issues, requests, and tasks
Providing troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware
Printer support and maintenance
AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings
Maintaining a high level of customer satisfaction by focusing on timely and effective solutions
Person Specification
You will have the following skills:
Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure
Knowledge and hands-on experience with HP/Lenovo hardware and printers
Excellent attention to detail and a strong focus on customer service
Ability to work as a self-starter, showing initiative and ownership over tasks
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Contract Location: Hoddesdon, England
Salary / Rate: £180 - £250 per day
Posted: 2025-01-29 18:26:09
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If you thrive in dynamic, high-energy setting then your job search ends here! We are looking for a trainee recruiter, who has the drive and the passion to succeed at STR working in our esteemed Automation brand 'Talos Automation,'.
You will have the opportunity to control your earning potential and develop your individual desk like is it your own business.
This is an exceptional opportunity to be part of an innovative and forward-thinking international company, where your efforts will play a crucial role in shaping the future of our organization.
Working at STR
Since 2000, we have been offering specialized recruitment services via contract, direct hire and project solutions.
STR Group stands as a leading recruitment entity, encompassing five distinct niche brands operating in Automation, Life Sciences, Architecture & Interior Design, Maritime, Engineering & Manufacturing.
What are we looking for?
Sales experience in any sector
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Flexible working available (after probation period)
Modern, slick, state of the art office, with fitness centre, food service and restaurants on site
Employee of the Month & Quarter reward schemes
High achievers have the chance to go on all-paid holidays to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Special work anniversary recognition, including chocolate or sweet bouquets, vouchers, champagne, bonus & additional holiday (depending on length of service)
15 vacation days plus 1 day per each year of service - maximum 20 days + public holidays
The opportunity to purchase up to 5 additional vacation days via salary sacrifice
Health care provision
A company pension scheme
Enhanced maternity/paternity leave
Birthday holiday leave
Free onsite covered parking
An Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
Join us on this exciting journey, send your CV to talent@strgroup.co.uk to apply today!
TA is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Troy, Michigan
Salary / Rate: €35000 - €40000 per annum
Posted: 2025-01-29 14:22:30
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Job title - Service Desk Analyst Location - Bedford, MK42 (minimum 2 days in office) Contract - Permanent, Full-Time 8am-6pm Start Date - Asap Salary - £37,938 to £ 39,513 per annumWe are looking for a Service Desk Analyst to join our Technology team and provide first-line ICT support across the Council.
You will be responsible for resolving technical issues, managing service requests, and ensuring high levels of customer satisfaction.Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.Key responsibilities
Provide first-line support for all ICT incidents, requests, and changes across the Council and partner agencies.
Ensure timely resolution of issues, meeting service level agreements (SLAs).
Manage the user, software, and asset lifecycle, ensuring best value and service quality.
Monitor system performance and key performance indicators (KPIs).
Assist with project management under the supervision of the Service Desk Lead.
Ensure smooth handover of new systems from project to support teams.
Maintain and develop the Service Desk Knowledgebase.
Mentor and guide junior team members, fostering a collaborative learning environment.
Essential Criteria
A-level or equivalent qualification in an IT-related subject.
Experience supporting desktops, laptops, tablets, smartphones, printers, and servers.
Knowledge of Microsoft Azure, Office 365, and Microsoft Teams.
Experience working with networking technologies (DHCP, DNS, TCP/IP).
Familiarity with virtualisation technologies, SANs, and secure gateways.
Strong problem-solving skills, with the ability to resolve or escalate technical issues effectively.
Excellent communication skills, able to support both technical and non-technical users.
Organised and proactive, with the ability to prioritise tasks and meet deadlines.
Some experience in IT project management is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Permanent Location: Bedford, England
Salary / Rate: £37938 - £39513 per annum
Posted: 2025-01-29 09:15:44
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Job Advert: Service Desk Analyst (Scale 5/6)
Location: Office-based in NorthallertonContract Type: 6-month initial contractUmbrella Rate: £19.52 per hour
Key Responsibilities
As a Service Desk Analyst, you will:
Provide technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and applications via phone, in-person, or self-service platforms.
Manage and categorise ICT service management cases, ensuring compliance with service level agreements (SLAs) and accurate service reporting data.
Support the Service Delivery strategy and roadmap, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
Engage with stakeholders across the organisation, providing feedback to ensure service desk activities meet evolving business needs while identifying and promoting opportunities for innovation.
Participate in incident management and request fulfilment activities, ensuring timely resolutions aligned with quality standards.
Assist in all aspects of incident and request fulfilment management, maintaining effective communication with end users and third-party providers.
Keep the Service Support Manager informed about service operation activities, outstanding issues, and progress of incident/request fulfilment cases.
Contribute to the development and implementation of service support processes and compliance initiatives.
Promote a culture of knowledge sharing within the ICT department, enabling a first-time fix capability and supporting the knowledge library.
Actively participate in meetings, training, and seminars to support service improvement initiatives.
Requirements
To excel in this role, you should have:
Higher education qualification in a relevant discipline or demonstrated experience in an ICT service desk function within a dynamic, multidisciplinary environment.
Knowledge of incident and request fulfilment processes, with keen attention to detail.
Problem-solving skills with a strong analytical mindset, tailored to a technical, customer-focused service environment.
Strong communication skills, with the ability to build effective working relationships at all levels and confidently challenge stakeholders on service support matters.
The ability to communicate effectively with:
Customers of the OPFCC, NYFRS, and NYP
Members and staff of other forces, partners, and national ICT networks
Suppliers, contractors, and members of the public
Experience in the public sector, ideally within emergency services (e.g., Police or Fire and Rescue Services).
ITIL Foundation certification or equivalent experience working in a service desk function within a regulated environment.
Apply Today!
This is an excellent opportunity to join a fast-paced environment, contributing to vital public service functions and making a real impact.
If you meet the above criteria, we want to hear from you!
For more information or to apply, please email lewis.ashcroft@servicecare.org.uk or call 01772 208962 ....Read more...
Type: Contract Location: North Yorkshire, England
Salary / Rate: £15.08 - £19.52 per annum
Posted: 2025-01-28 19:48:40
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Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites.
This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:, Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works , Perform system software and firmware upgrades, Monitor operation performance monitoring and data assessment, Provide phone support and remote diagnostics to customers, Troubleshoot equipment located at BESS sites, Manage spare parts, Responsible for safety work complying with local safety regulations and safety standards , Conduct risk assessment and implement safety measures, Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips, Assist the in-house system engineering group in product development and/or project work, Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:, Qualification in an electrical/ electro-mechanical discipline, Previous electrical or multi skilled maintenance experience, Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting), Qualification of working on Site safely, This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:, Working experience with BESS, Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers, Previous HVAC training and F-Gas qualification, Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols, C&G2391-5 Test & Inspect or equivalent , Familiar with BS7671, HV authorised personField Service Engineer (BESS) - We offer:, Competitive salary based on experience and qualification, Holidays , Workplace pension, Full training, company van, sim card, fuel card and laptop will be provided, Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application.
All successful candidates will be contacted as soon as possible. ....Read more...
Type: Permanent Location: Bristol, England
Start: ASAP
Salary / Rate: £45000.00 - £50000.00 per annum + +DOE +Van, Fuel Card & OT
Posted: 2025-01-24 19:25:27
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Catfoss Recruitment Ltd are currently in partnership with an Energy Generation Asset Management company that is looking to recruit several BESS (Battery Energy Storage System) Field Service Engineers in several locations around the UK to their expanding team on a permanent basis.Field Service Engineers required for the following areas: Manchester/Sheffield area, Bristol/Swindon area, South East (Essex/Kent) areaThe BESS Field Service Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites.
This role is to report to the O&M Manager.Field Service Engineer (BESS) - Tasks & Typical duties/responsibilities:, Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works , Perform system software and firmware upgrades, Monitor operation performance monitoring and data assessment, Provide phone support and remote diagnostics to customers, Troubleshoot equipment located at BESS sites, Manage spare parts, Responsible for safety work complying with local safety regulations and safety standards , Conduct risk assessment and implement safety measures, Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips, Assist the in-house system engineering group in product development and/or project work, Provide suggestions based on field experience, to improve the products Field Service Engineer (BESS) - Essential Requirements:, Qualification in an electrical/ electro-mechanical discipline, Previous electrical or multi skilled maintenance experience, Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting), Qualification of working on Site safely, This role involves travelling to different sites with occasional overnight stays. Field Service Engineer (BESS) - Preferred Experience but not essential:, Working experience with BESS, Working knowledge of HV/LV power electronics including Inverters / Converters / Transformers, Previous HVAC training and F-Gas qualification, Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols, C&G2391-5 Test & Inspect or equivalent , Familiar with BS7671, HV authorised personField Service Engineer (BESS) - We offer:, Competitive salary based on experience and qualification, Holidays , Workplace pension, Full training, company van, sim card, fuel card and laptop will be provided, Team building events and employee learning opportunitiesField Service Engineer (BESS) previous suitable job titles: Service Engineer, BESS Engineer, PV Engineer, PV Technician, Service Technician, BESS Technician, Solar Technician, Solar Engineer, Electrical Engineer, Electrical Technician, Battery Energy Storage Engineer, Battery Energy Storage TechnicianPlease apply ASAPDue to current high volumes of applications to our advertised jobs, we are unable to respond to every application.
All successful candidates will be contacted as soon as possible. ....Read more...
Type: Permanent Location: Dartford, England
Start: ASAP
Salary / Rate: £45000.00 - £50000.00 per annum + +DOE +Van, Fuel Card & OT
Posted: 2025-01-24 19:25:26
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1st Line Support Engineer
Managed Service Provider, Flex Working
Maidstone, Kent
£22-24,000
The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis.
The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals.
As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time.
You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional customer site visits.
On a day-to-day basis you will be working closely with the Microsoft Stack and will be supporting and using the below technologies:
Microsoft Windows 7-10, Office 365, Exchange, Windows Server, Active Directory, Group Policy
Networking: TCP/IP, DNS, DHCP, VPN, Firewalls, Switches, Routers
VoIP and mobile phone support
This role will suit either someone with an industry certification such as a CompTIA as well as someone with a couple of years industry experience.
If this sounds of interest and you would like to discuss further, please apply with your recent CV and we'll be in contact within 24 hours.
....Read more...
Type: Permanent Location: Maidstone, England
Start: asap
Salary / Rate: Up to £24000 per annum + 4 days in office, 1 from home
Posted: 2025-01-24 16:31:45
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ICT Operations Analyst - Police Force RecruitmentLocation: Hybrid (HQ: South Kidlington)Rate: £250 per day
Service Care Solutions is assisting a respected police force in recruiting an ICT Operations Analyst.
Key Responsibilities:
Proactively monitor and manage ICT infrastructure and networks to ensure high service availability.
Respond promptly to incidents, requests, and alerts using tools like Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
Analyze and resolve technical issues for both on-premises and cloud services, ensuring minimal disruptions.
Support the ITIL framework for incident, event, and access management processes.
Perform operational maintenance and contribute to the resolution of capacity and configuration issues.
Collaborate with service desk analysts and provide mentorship to enhance team skills and knowledge.
Travel to various Force locations, partner sites, and supplier venues as required.
Essential Skills:
Expertise in monitoring tools such as Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
Strong knowledge of Microsoft Server technologies, virtualization, and enterprise backup solutions.
ITIL experience in incident, event, and access management processes.
Analytical and proactive approach to resolving technical challenges.
Ability to articulate technical concepts to non-technical stakeholders effectively.
Requirements:
A valid UK driving license and the capability to travel between sites.
Flexibility to work unsocial hours when required.
Why Join Us?
This is an exciting opportunity to contribute to a critical public service, ensuring technological operations run smoothly.
For more information or to apply, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk. ....Read more...
Type: Contract Location: Kidlington, England
Salary / Rate: £225 - £250 per day
Posted: 2025-01-24 14:19:08
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Service Care Solutions are currently working with a community charity to fill Short term Agency Receptionist role.
Our client has over 30 years' experience in delivering exceptional care and support to adults and young people across the UK.
We are seeking a professional and friendly Receptionist to manage our front desk and perform a variety of administrative and clerical tasks.
As the first point of contact for our company, you will play a key role in creating a positive first impression for clients, visitors, and staff.
Key Responsibilities:
Greet and welcome Clients upon arrival, directing them to the appropriate person or department.
Answer, screen, and forward incoming phone calls in a courteous and efficient manner.
Maintain the reception area, ensuring it is tidy and presentable with all necessary materials (e.g., brochures, forms).
Receive, sort, and distribute daily mail and deliveries.
Manage appointment scheduling and update calendars as needed.
Perform other clerical duties such as filing, photocopying, and faxing.
Requirements:
Proven work experience as a Receptionist, Front Office Representative, or similar role.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Excellent organisational skills and attention to detail.
Ability to be resourceful and proactive when issues arise.
Multitasking and time-management skills, with the ability to prioritise tasks.
What we offer for a Receptionist:
Competitive Rate of £15 PH depending on experience
Part time hours up to 20 hours per week.
Fantastic £250 referral bonus
£150 sign up bonus
If you want to hear more about this Administrator role please send us your CV by clicking 'apply now'! or by ending your CV to Paul.rimmer@servicecare.org.uk
....Read more...
Type: Contract Location: Leeds, England
Start: ASAP
Duration: 2-3 Months
Salary / Rate: £14.66 - £15.00 per hour
Posted: 2025-01-24 11:00:39
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JOB DESCRIPTION
Job Title: Technician II, Client Services
Job Code:
Location: Pleasant Prairie, WI - Kenosha, WI
Department: IT
Reports To: Jason Worley
Direct Reports/Manages others:
Schedule: Onsite 5 days a week, Monday - Friday Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
The Technician II is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support.
Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations.
Assist with SOX compliance, and general IT security best practices.
Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc)
Responsibilities: Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization.
Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution.
Install, maintain and support end user software. Manage the end point lifecycle process and make recommendations for optimization.
Lead efforts, and provide guidance on, defining the future end point strategy.
Manage the tracking of leased assets and the configuration of new leased equipment.
Manage End Point vendor relationships. Participate in on-call support rotation as needed.
Assist with other facets of IT Infrastructure operations as needed.
Anticipates and prevents problems and roadblocks before they occur. Analyze and correlate data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Facilitate information to the management as required, including producing and delivering various dashboard, metrics, and other reports.
Qualifications:
3 to 5 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices 3 to 5 years of technical knowledge of Microsoft Windows and MAC OS operating systems 3 to 5 years of experience with troubleshooting the Microsoft Office suite of applications 3 to 5 years of experience with Microsoft Office 365 administration 3 to 5 years of experience with Microsoft Entra administration 3 to 5 years of Microsoft Server Active Directory administration Knowledge of RF Guns and Label Printers Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication Strong problem-solving skills, attention to detail and the ability to work independently and as part of a team in agile discipline.
Targeted Salary Range: $55K-65K
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin
Posted: 2025-01-24 06:06:20
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR.
The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements.
Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, plant maintenance & HR.
Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordination.
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Other duties may be assigned, as required.
Supervisory Responsibilities:
This position has no direct reports and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, and commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training would be helpful
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sales and Service/HR function. 8 - 12 months SAP R/3 implementation experience. 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes PC operation, printing, file management, and the ability to use Office 365 functionality , etc.
Working knowledge of the following computing platforms: Hana database, Oracle, cloud-based applications Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Works in an office environment with a controlled climate and generally quiet conditions, as well as being able to work remotely consistently and productively (80 - 100%) Exposure to computer screens/monitors.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of computer screens/monitors. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc.
and Weatherproofing Technologies Canada, Inc.
Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs.
Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-24 06:06:20
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Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do' attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365 ....Read more...
Type: Permanent Location: Lancing, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £13000 per annum
Posted: 2025-01-22 15:15:46
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Business Applications Manager
Central London (hybrid)
Up to £80,000 per annum
A leading, acquisitive, £500m turnover construction engineering business (with revenues expected to double in the coming years), is undergoing a significant period of digital transformation and growth.
They are seeking an experienced Business Applications Manager / Systems Manager to lead governance, software delivery and management of a portfolio of circa 10 core applications.
This role will be pivotal in ensuring robust governance and efficient delivery of processes for business-critical applications, and provides the opportunity to drive digital transformation and influence enterprise application strategy.
You will also provide services to third-party stakeholders, implementing best practices for software sprints, delivery governance, and agile frameworks.
Reporting directly to the Head of IT, you will oversee a growing team of circa six, including software developers, application support specialists, and a data warehouse developer.
Key Responsibilities:
, Lead the governance, delivery management and strategic oversight of enterprise applications.
, Manage a team of six, including developers and application support specialists.
, Establish and enforce governance frameworks, ensuring robust sprint management, software delivery processes and change control.
, Act as the central point of contact for application service delivery to third parties and internal stakeholders.
, Coordinate with software development teams to deliver enhancements, new features and integrations with enterprise platforms.
, Oversight of existing enterprise applications, including Workday, ServiceNow, ERP (COINS), SharePoint, and Snowflake and Autodesk Construction, while driving process improvements.
, Facilitate the implementation of agile methodologies, including SCRUM and KANBAN, to optimise team productivity and delivery cycles.
, Partner with business stakeholders and IT leadership to align software delivery strategies with business objectives.
Key Skills and Experience
, Proven experience in enterprise application management focusing on governance, delivery and change management.
, Strong expertise in managing software delivery, including sprints, SCRUM and KANBAN methodologies.
, Experience leading software development and support teams.
, Familiarity with low-code/no-code (OTT) software / traditional enterprise applications.
, Proficiency in working with project management software and data warehouse tools.
, Strong service delivery orientation, with experience providing application services to third parties.
, Excellent stakeholder management skills and ability to bridge technical teams with business leaders ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £70000 - £80000 per annum
Posted: 2025-01-21 14:56:08
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Job Description Job Title: Clinical Systems Admin & Second Line Support Officer Salary: £26,530 - £29,114 per annum Location: Edward Jenner Court Accountable to: Clinical Systems System Admin and 2nd Line Support Assistant Lead
Job Summary The Clinical Systems Admin & Second Line Support Officer plays a pivotal role in ensuring the smooth operation, maintenance, and support of the organization's clinical systems.
Acting as a vital link between technical teams and end-users, you will provide second-line support, resolve system-related issues, and contribute to the effective administration of clinical systems. Your expertise will help maintain the reliability and efficiency of our systems, enabling healthcare professionals to deliver high-quality patient care.
Key Responsibilities
The post holder will be accountable to the System Admin and 2nd Line Support Assistant Lead with defined objectives to support the three areas of the Clinical Systems Team.
These areas are Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support.
The role will also offer support for any other related systems issues in regard to GHC clinical systems.
The ability to relate to operational and clinical service issues and to demonstrate effective inter-personal skills is essential to support our system users
Provide Clinical Systems 2nd Line Support to c5,000 Trust staff across Gloucestershire and Herefordshire.
Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to resolve incidents & queries passed to 2nd Line Support.
Support the maintenance of Clinical System administration tasks and system configuration changes for all the Trust's Clinical Systems, covering all service areas.
Provide support to colleagues across the Clinical Systems Team, specifically within the areas of Audit & Registration Authority, Change & Development, Training & Release and 2nd Line Support
Training and Guidance
Assist in the development and delivery of training materials and sessions for end-users.
Provide guidance to users on best practices, system functionalities, and troubleshooting techniques.
Collaboration and Communication
Work closely with clinical teams, IT support, and stakeholders to understand system requirements and address emerging needs.
Document support activities, issue resolutions, and system changes to ensure accurate records are maintained.
Participate in team meetings and contribute to the continuous improvement of clinical system processes.
Person Specification Essential Skills and Experience
Technical Proficiency: Experience in administering and supporting clinical or IT systems in a healthcare or similar environment.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Communication: Excellent interpersonal and communication skills to liaise effectively with both technical and non-technical users.
Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a dynamic environment.
Attention to Detail: Meticulous approach to maintaining system accuracy and compliance with information governance standards.
....Read more...
Type: Contract Location: Bristol, England
Start: ASAP
Duration: 18 months
Salary / Rate: £26530 - £29114 per annum
Posted: 2025-01-20 23:35:03
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Band 4 Administrator (2nd Line Support) - Fixed Term Contract in Gloucestershire NHS Location: Gloucestershire, NHS Trust Contract Type: Fixed Term (1 year) Salary: £29,114 per annum Hours: Full-Time
Service Care Solutions is recruiting for a Band 4 Administrator (2nd Line Support) to join an NHS Trust in Gloucestershire on a fixed-term, full-time contract.
This is an exciting opportunity for an experienced professional looking to make a meaningful impact in healthcare IT and clinical systems support.
Key Responsibilities:
Provide Clinical Systems 2nd Line Support to approximately 5,000 users.
Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to efficiently resolve incidents and queries that have been escalated to 2nd Line Support.
Support the maintenance of clinical system administration tasks and oversee system configuration changes for all clinical systems across various service areas within the Trust.
Offer support to colleagues in the Clinical Systems Team, specifically in areas such as Audit & Registration Authority, Change & Development, Training & Release, and 2nd Line Support.
Develop and maintain specialist knowledge on the functionality and application of the Trust's Electronic Patient Record (EPR) systems.
Assist in resolving complex system user queries escalated from 1st Line Support, ensuring accurate advice while adhering to Trust policies and legal requirements.
Prioritise and manage all incidents logged with 2nd Line Support, continuously reassessing priorities, and providing timely updates to system users.
Key Requirements:
Previous experience in IT support roles, ideally within the healthcare sector.
Strong problem-solving skills and an ability to analyse complex system issues.
Excellent communication skills and the ability to work collaboratively across multiple teams.
Proactive, with an ability to manage and prioritise workloads effectively.
Why Join Us?
Opportunity to work in a dynamic, supportive team.
Competitive salary of £29,114 per annum.
Be part of an NHS Trust making a real difference to patient care through efficient clinical systems support.
If this role sounds of interest to you, please send your CV to andrew.wiles@servicecare.org.uk. ....Read more...
Type: Contract Location: Gloucestershire, England
Salary / Rate: Up to £29114 per annum
Posted: 2025-01-20 16:04:54
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Overview
Ref: 103609
Service Desk Team Leader / ITIL
Exciting opportunity to lead the daily operations of a growing service desk, ensuring efficient and effective support services for end-users.
This role involves supervising a team of service desk analysts, coordinating tasks, and providing technical guidance to ensure timely incident resolution and superior customer service.
Role Responsibilities
Responsibilities will include:
Leading and supervising a team of service desk analysts, providing coaching, mentoring, and performance feedback to support their professional development and success.
Coordinating and prioritising service desk activities, including incident management, request fulfilment, and problem resolution, to ensure timely response and resolution in accordance with service level agreements (SLAs).
Monitoring service desk performance metrics and KPIs
Providing a hands-on role in a technical capacity, handling incidents, requests, and escalations.
Expected to be at least 50% - 60%.
Lead from the front attitude.
Ensuring compliance with IT policies, procedures, and standards, as well as industry regulations and best practices (ITIL, ISO, and others), to maintain a secure and compliant service desk environment.
Person Specification
You will have the following skills:
Proven experience in IT service desk or technical support role, with leadership or supervisory experience preferred.
Certifications such as ITIL Foundation, SDI SDA and Team Lead, or CompTIA IT Operations Specialist.
Strong technical knowledge of desktop operating systems, productivity software, hardware components, and common IT technologies.
Familiarity with IT service management frameworks and practices, such as ITIL, ISO, and experience using service desk tools and incident tracking systems.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members, build rapport with customers, and resolve conflicts effectively.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Hoddesdon, England
Posted: 2025-01-17 16:24:11
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-16 14:12:07
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JOB DESCRIPTION
Title: Manager IT Acquisitions and Mergers / Project Manager
Job Summary:
The Manager IT Mergers and Acquisitions is accountable for organizing, planning and executing the migration of Tremco CPG Mergers and Acquisitions on to SAP and any related business systems.
This job includes all project management activities related to migration project as well as managing the Mergers and Acquisitions team, setting standard procedures and working with the team to refine and improve the migration processes.
In some cases, it may include overall project management and in other cases part of a project management team. Assist the Global Project Management office to set standards and resource allocation of the PMO across the global organization.
Job Family Key Accountabilities:
Enterprise Operations Support
Works closely with the managers of VP IT Global Business Applications and Manager Global IT PMO to coordinate activities related to support and to negotiate support resources required to support migrations.
Acts as a liaison between the migrating business and the Business Systems Support Team as well as the infrastructure and development teams.
Re-enforces standards for the thorough testing of all new and revised system functions, reports and oversees quality assurance review of procedural documentation and supporting materials.
Facilitate SAP Specialists and client departments to identify business needs, leads the design and document business process and procedures supported by SAP applications.
Provides oversight and alignment of business processes from a global perspective.
Works with the team to build efficiencies into the roll out and migration approach.
Research and Innovation
Provides leadership and expertise related to business system integrations or substitutes for migrating companies.
Provides senior level needs analysis and recommendations with respect to enterprise-wide systems and business process improvements to the supported functions and approves local enhancements to SAP applications aligned with broader Tremco e-business strategy and IT service standards.
Leads IT and client groups to forecast SAP application requirements in the short and intermediate term, and ensures that research and recommendations support the functionality, availability and reliability of SAP applications to meet business demands.
PM / Projects and Initiatives
Acts as project manager for medium to large size migration projects.
Manages the planning and implementation of large-scale SAP projects and oversees SAP Specialists in the planning and implementation of application programming, installation and maintenance projects, ensuring integration of department specific solutions with Tremco's e-Business strategy.
Assists in creating and providing continuous improvements for standards within the Mergers and Acquisitions and Project Management Office teams.
Provides review of project needs and assigns resources to the projects in the project portfolio.
Ensures the preparation and maintenance of comprehensive project documentation, including work plans, progress status and deliverables.
Coordinates with RPM Audit to ensure all activities are reviewed and approved.
Team Membership
As a senior member of the IT team, acts as a resource to the business regarding policies, standards and best practices with respect to SAP supported business solutions for the entire CPG Group globally.
Works closely with functional teams to analyze business needs, identify gaps in business process, and develop project plans to close gaps in an SAP supported environment.
Reviews and approved development requests.
Develops and delivers training programs to support functional teams in the use of SAP business application solutions.
Health, Safety and Environmental
Ensure all employees and contractors are aware of, and act in compliance with Tremco's OHS&E procedures and protocols.
Functional Family Key Accountabilities:
People Leadership / Supervision
Hires, trains, develops and evaluates employees in accordance with the policies of the organization.
Assesses SAP human resources requirements in the short to medium term and prepares plans to develop and/or recruit needed talent to achieve organization objectives.
Will supervise Mergers and Acquisitions team members directly.
Provide leadership and governance to enforce IT policies for SAP Business analysts globally.
Assists with determining ongoing support approach for new businesses.
Fiscal Responsibility
Contributes to the development of the IT budget.
Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities.
Ensure that SAP projects are delivered within established time frames and budget parameters.
Performance Goals, Targets and Standards
Re-enforces quality control guidelines and performance standards for SAP application projects, overall applications functionality, and conducts ongoing audits and reporting with respect to quality standards.
Communicates Tremco quality standards to staff, contractors and vendors, and evaluates systems and service performance against quality standards and service level agreement deliverables.
Prepares reports and recommendations and implements quality testing protocols to ensure continued compliance with quality standards and IT best practices.
Qualifications
College diploma or university degree in Computer Science (or equivalent) plus a minimum of 10+ years' experience leading and managing SAP application installation, configuration and maintenance projects. Solid understanding of business process design / re-engineering in an SAP supported environment. 10 + Year of demonstrated Project Management and Project Leadership skills related to SAP. Solid understanding of client group business process and procedures, preferably demonstrated by relevant professional designation, certification or 10+ years related business experience in a leadership role.
Competency
Ability to manage project life cycle, from needs assessment, specification development, design and implementation, documentation through to application integration and maintenance. Solid understanding of SAP application software functionality, configuration, support requirements and report writing tools (SAP Report Writer, SAP Script). Working knowledge of HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of SAP/Oracle databases, familiarity with PC-based databases (Paradox, Access). Thorough understanding of IT communication network hardware and standards, including security and disaster recovery protocols. Ability to develop and deliver training in software functionality and application to business processes in an audience appropriate manner.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-01-16 14:12:06
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides technical expertise and training to other departments and the sales force. Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support responsive to customer and sales force needs.
Develops and maintains a prioritized list of assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents. Monitors and advises on competitive product information. Develops product line presentations and participates in training meetings for customers and company sales force. Actively participates with Industry organizations where appropriate. Assists the product and technical group with technical support, including assisting with the product group helpdesk.
Visits construction sites to observe, collect, and report application procedures and deficiencies.
Manages the system engineered to assist the sales force with national inquiries.
Assists with the field trails of new products and processes.
Responsibilities will include any and all responsibilities deemed necessary by the Technical Resource Manager and/or Director, Technical Solutions. Generate and/or edit drawing details using AutoCAD or similar software.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Proficiency using AutoCAD or similar software program. Willing and able to access commercial building roofs using a ladder.
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community. Willingness to actively participate in a continuing education program.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $48,426 and $60,532 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-01-16 14:11:56
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Caerphilly County Borough Council are seeking an experienced and skilled Senior Social Work Practitioner to join the North Caerphilly CMHT.
Based in Rhymney, this multi-disciplinary team provides vital mental health services to adults experiencing severe mental distress.
This role offers the opportunity to make a significant impact on individuals' lives while working in a supportive and collaborative environment.
Responsibilities
Conduct comprehensive assessments to identify the needs and risks of individuals experiencing severe mental health challenges.
Take on the role of Care Coordinator, developing and implementing person-centered care plans that support recovery and well-being.
Participate in the duty desk rota, providing timely and effective responses to mental health crises.
Collaborate with a team of multi-disciplinary professionals to ensure seamless and holistic care.
Manage complex cases and risks effectively, ensuring adherence to relevant legislation and policies.
Maintain accurate and up-to-date records in line with professional and legal standards.
Requirements
Qualifications: Degree in Social Work and registration with Social Care Wales.
Experience: Significant experience in mental health services, including care coordination and risk management.
Skills: Strong communication, assessment, and decision-making skills, with the ability to work collaboratively in a multi-disciplinary setting.
Knowledge: Comprehensive understanding of the Mental Health (Wales) Measure 2010, Social Services and Well-being (Wales) Act 2014, and other relevant legislation.
A commitment to promoting recovery-focused, person-centered care.
Why Join Us?
Work within a supportive, multi-disciplinary team dedicated to improving mental health outcomes.
Benefit from professional development opportunities and regular supervision.
Enjoy a role that makes a tangible difference in the community.
Be part of an organization committed to fostering a positive work environment and continuous learning.
How to Apply
If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.
The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £350 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
....Read more...
Type: Contract Location: Rhymney, Wales
Start: ASAP
Duration: 3 months +
Salary / Rate: Up to £35.00 per hour
Posted: 2025-01-16 12:26:32
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Customer Service Advisor £28,000 p.a.
North London
Customer Service Advisor with a passion for delivering great customer support needed for a leading importer & distributor in North London, N4
THE ROLE
As Customer Service Advisor, you will provide outstanding support to customers, addressing inquiries and resolving issues promptly and professionally.
Responsibilities include:
Processing orders accurately and efficiently
Managing customer interactions across various channels, including phone, email, and in person
Maintaining accurate records of customer interactions and transactions
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe's leading importers and distributors of quality products from around the world.
THE PERSON
As Customer Service Advisor you will have experience in a similar customer support role.
You will also need:
Excellent communication, problem-solving, and interpersonal abilities
Experience of using supply chain software and other customer support tools
Proficiency in Microsoft Excel
A friendly, patient, and proactive approach to helping customers
If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 240557A
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: Customer support, customer service, help desk, client administration, office, communication, Excel ....Read more...
Type: Permanent Location: North London, England
Salary / Rate: Up to £28000 per annum
Posted: 2025-01-16 12:04:54
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Datacentre/Cabling Engineer - 24/7 Shifts
Location:- Hounslow, West London - Travel between 2 sites Slough and London
Salary:- £35-39k Inc of Shift Allowance
Driving license required and eligible for SC Clearance.
Shifts:- 4 days on 4 days off, 4 nights on, 4 nights off.
7am-7pm
Environment:- 24/7, Datacentre, Client Facing, Installation, Patching, Jumpering, BAU Support, Moves & Changes, Copper, Fibre, Structured Cabling, Servers, Ticketing Systems, SLA's, Networking, Upgrades, Connectivity.
My client, a leading Network Infrastructure Service Provider is looking to recruit a Datacentre Engineer.
The role will be working in a prestigious client data centre, the position is very customer orientated and requires a strong focus on customer requirements.
As a Data Centre Engineer, you will deliver Installation, Moves and Changes Services from small alterations such as patching and fault finding through to large and involved upgrades such as decommissioning and recommissioning servers.
You will be part of a team delivering support services on a 24x7x365 shift basis and reporting to the local Service Delivery Manager.
Responsibilities of the Data Centre Engineer will include:
- Change control management
- Incident management and resolution
- Management and tracking of Assets
- Supervision and escorting of 3rd Party Vendors
- Installation and decommission of network hardware, Routers, Switches, Servers and structured cabling
- Compliance with internal processes and client health & safety procedures
- Compliance with Manufacturers and Clients Quality Standards
- Compliance to Clients and Support Services approved processes
What skills required for the Data Centre Engineer:
- Experience of working in high-risk environments and Data Centres
- Sound Knowledge of Cabling Infrastructure Technologies & Networking Concepts
- Competent in MS Office and Helpdesk/Service Delivery Applications
- A reliable individual
- The ability to work under pressure
- A flexible approach to shift patterns
- The ability to communicate clearly at all levels
- Strong organisational, interpersonal and administrative skills
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Hounslow, England
Salary / Rate: £35000 - £39000 per annum + + bens
Posted: 2025-01-15 18:50:31
