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Holt Engineering is currently working with an innovative manufacturing company based in Portsmouth, who are on the lookout for a Quality Inspector.
A well-established company, with years of experience providing the design and manufacture of electrical and assembly products, they are based in a modern facility in Hampshire with a close-knit and friendly team right at the centre of all they do.
This role is offering a Temporary to Permanent contract, working Monday to Thursday 7:30-4:00 with an early finish on Friday!
This role is paying between £13 - £13.50ph (depending on experience)
As a Quality Inspector, you will be:
- Quality checking assemblies
- Quality checking labels
- Testing of products using multimeters and Verniers
- Supporting the inspection team
To be a successful Quality Inspector you must:
- Quality inspection in an electrical manufacturing background
- Good attention to detail
- Experience of reading technical drawings
- IPC-620 soldering standards (preferable)
- Testing experience (desired not essential)
Benefits for the successful Quality Inspector:
- A competitive pay structure
- Training
- Friendly work environment
- Early finish on Fridays
Sound like a good fit for a Quality Inspector?
Please call Sam on 07485 390946 or APPLY NOW
All calls are recorded for training and quality purposes.
Further details are shown within our Privacy Policy which is displayed on our website
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK As part of the recruitment process, you will be asked to provide documented evidence of eligibility please make sure you have this updated. ....Read more...
Type: Permanent Location: Hilsea,England
Start: 05/09/2025
Salary / Rate: £13 - £13.50 per hour
Posted: 2025-09-05 14:51:07
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Join a global leader in the design and manufacture
Enjoy a choice of shift patterns and an attractive benefits package including 25 days holiday + bank holidays, pension, and cash plan
Be part of a company that values respect, communication, teamwork, recognition, and quality
Our client, a well-established manufacturer, is seeking a skilled Assembly Fitter to join their team in Maidstone.
This is an exciting opportunity for an experienced professional to contribute to the production of industry-leading solutions.
Position Overview
As an Assembly Fitter, you will play a crucial role in building and producing quality products for customers and dealers.
You will ensure that the methods used to complete a product are lean, efficient, and safe, contributing to the company's mission of developing environmentally conscious, performance-focused solutions.
Responsibilities
- Fit and assemble fabricated parts or subassemblies
- Set up hydraulic and electrical systems, including pressure testing
- Install hydraulic and pneumatic pipes and lines, as well as valves, pumps, and motors
- Complete electrical tasks such as laying, connecting, and securing wiring looms
- Perform fault diagnosis and ensure basic checks are completed on all electronic installs
- Dismantle faulty assemblies and repair or replace defective parts
- Ensure accuracy and quality of finished parts, tools, or sub-assemblies
- Provide support with design/development tasks through the use of engineer change notes/BOM variances
- Support, offer, and complete training with peers, trainees, and colleagues
Requirements
- Served a technical apprenticeship or equivalent training
- Good technical knowledge of the products, with a willingness to undertake training to expand knowledge
- Good interpersonal skills with the ability to communicate clearly
- The ability to work as part of a team as well as independently
- Well-developed problem-solving skills
- Good practical skills and excellent attention to detail
- Ability to work accurately in a lean manner to ensure efficiencies in the build
- Good time management skills
- A good working knowledge of electrics, pneumatics, and hydraulics
Benefits
- Choice of shift patterns: 6.30-15.30 or 7.30-16.30
- Bereavement leave
- Non-contributory life assurance
- 25 days holiday + bank holidays
- Pension
- Cash plan
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Maidstone, England
Start: 22/09/2025
Duration: Permanent
Salary / Rate: £25770.60 - £30577.44 per annum + + Benefits
Posted: 2025-09-05 14:39:22
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An excellent opportunity has arisen for a Calibration Technician / Test Technician to join a well-established engineering firm in the calibration industry.
This full-time permanent role offers a salary range of £25,000 - £30,000 and benefits.
As a Calibration Technician / Test Technician, you will be performing calibrations across a range of disciplines while supporting technical operations within the team.
They are offering training and support for candidates from related technical roles (e.g., Test Technician) with a strong interest in calibration.
You Will Be Responsible For
* Conducting calibrations across multiple disciplines with minimal supervision
* Adjusting rigs and piping systems in line with technical instructions
* Recording calibration results accurately and ensuring compliance with standards
* Assisting with cross-training across departments to provide operational cover
* Maintaining calibration equipment, ensuring functionality and accuracy
* Preparing certificates, labelling instruments, and assisting colleagues when needed
* Working in line with ISO17025 and ISO9001 requirements
What We Are Looking For
* Previous experience as a Calibration Technician, Calibration Engineer, Metrology Technician, Laboratory Technician, Test Technician, Lab technician, Quality Technician or in a similar technical role
* Strong ability to follow technical instructions and identify metrological instruments
* Good knowledge of quality control, traceability, and result validity
* Confident in using hand and power tools safely and effectively
* Right to work in the UK (no sponsorship available)
What's on Offer
* Competitive salary
* Full-time, permanent role with excellent benefits
* Comprehensive training and structured development opportunities
* A supportive team environment with ongoing career progression
This is a fantastic opportunity for a Calibration Technician to join a well-established organisation and develop your career in calibration.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shoreham-by-Sea, England
Start:
Duration:
Salary / Rate: £25000 - £30000 Per Annum
Posted: 2025-09-05 14:06:31
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We are looking for an experienced Senior Data Scientist to join one of our client's team.
Role and Responsibilities:
Development and training of transformer-based models for both text and images.
Architect and oversee the entire model lifecycle, from data preparation, model design, training, development and validation to model deployment and monitoring.
Collaborate with cross-functional teams, including data scientists, software engineers, and domain experts, to design and implement AI-driven solutions.
Stay current with the latest advancements in AI and machine learning, integrating new techniques and technologies as appropriate.
Skills and Qualifications:
Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
Strong expertise with large scale Neural Networks, Deep Learning and Reinforcement Learning techniques.
Practical exposure to GenAI projects and related frameworks (RAG apps, vector DBs, LangChain, LlamaIndex, agentic frameworks, ...)
Advanced knowledge of Python and machine learning frameworks (SciPy, Scikit-learn, TensorFlow, PyTorch, pyMC, pgmpy, ...)
Hands-on experience with one or more cloud computing platforms (Azure - preferred, AWS, GCP).
Understanding of the whole ML lifecycle and experience with MLOps/DataOps.
Experience with Probabilistic Graphical Modelling (Bayesian Networks, Markov Random Fields, Factor Graphs, ...)
Strong problem-solving skills and attention to detail.
Good communication skills, fluent English.
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Contract Location: Poland
Start: ASAP
Duration: 6 Months
Posted: 2025-09-05 08:41:00
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We are looking for an experienced Senior Python Developer to join one of our client's team.
Role and Responsibilities:
Maintain and extend our search back-end.
Design, develop, run and evaluate online AB-tests to improve the quality of the search results.
Support operational excellence through practices like code review and pair programming
The entire team is responsible for the operations of our services.
This includes actively
monitoring different applications and their infrastructure as well as intervening to solve
operational problems whenever they arise.
Keep up with developments in the field of Information Retrieval (e.g.
semantic search).
Build RAG solutions for editorial domain
Skills and Qualifications:
Degree in computer science, artificial intelligence, a related field, or relevant prior experience
AWS, Kafka, Python (FastAPI), SQL, Docker, Spark
4+ years of software development life cycle, including coding standards, code reviews,
source control management, build processes, testing, and operations experience
Affinity with data analysis
Pre-existing knowledge or experience with Elasticsearch
Interest in NLP and machine learning
Interest in prompt engineering, RAGs and genAI in general
A natural interest in digital media products
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Contract Location: Poland
Start: ASAP
Duration: 6 Months
Salary / Rate: €40 - €48 per hour
Posted: 2025-09-05 08:28:53
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We are looking for an experienced Senior AI/ML Engineer to join one of our client's team.
Skills and Qualifications:
Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
Strong expertise in Python, with a focus on FastAPI, Pandas, and NumPy.
Experience with Retrieval Augmented Generation (RAG).
Proficiency in Prompt Engineering.
Knowledge of vector databases and embedding models.
Familiarity with frameworks such as LangChain, LangGraph, and LlamaIndex.
Experience with multi-agent libraries/frameworks like CrewAI, Autogen, and Taskweave.
Hands-on experience with Azure cloud services, including Azure Functions.
Familiarity with other cloud platforms and their AI services is a plus, but Azure experience is mandatory.
Understanding of data engineering concepts, including data pipelines, data integration, and data warehousing.
Ability to work with large datasets and perform data cleaning, transformation, and manipulation.
Experience with version control, small and regular commits, unit tests, CI/CD, packaging, and Docker.
.NET technology stack proficiency incl.
C# is a plus.
Knowledge of AI ethics, bias mitigation, and responsible AI practices is a plus.
Strong analytical thinking and creative problem-solving skills.
Good communication skills for collaborating with cross-functional teams and stakeholders.
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Contract Location: Prague, Czech Republic
Start: ASAP
Duration: 6 Months
Posted: 2025-09-05 08:23:43
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:53:34
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JOB DESCRIPTION
As our R&D Chemist, you will play a key role within R&D's technical ladder.
This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are.
After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint.
When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution.
Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today.
When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry.
Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry.
The R&D Chemist will demonstrate and apply the following skills to their work:
Good understanding of Scientific Methodology - uses hypothesis driven research and problem-solving capability using experimental design, data analysis and documentation Coating Chemistries: Intermediate knowledge of a range of coatings chemistries, focused primarily on waterborne acrylic chemistry, but also including alkyd, epoxy, urethane, etc. Coating Formulation Science: Various coating systems of architectural primers, basecoat, topcoat systems for liquid (waterborne) Coatings Application and Development: Application techniques, equipment, substrates coupled with good understanding of DIY and Contractor Coatings on various substrates such as drywall, metal, wood, concrete, plastic etc. Analytical science and material science emphasis on structure-property relationship
Technical Leadership:
Ability to execute against project plans The R&D Chemist begins to demonstrate capabilities of becoming vocal and influential voice in project plan and deliverables w/R&D, marketing, and additional cross-functional teams Ability to present complex data and project findings to stakeholders in leadership and cross functional teams in a timely and efficient manner Strong technical (verbal/writing) & interpersonal communication and presentation skills - the R&D Chemist begins to demonstrate and apply these skills: Helps to identify innovative approaches towards un-met market needs Confers with peers and supervisors to conduct analyses of research projects, interpret test results, or develop nonstandard tests Continuous learning and intimate awareness of open literature and competitive landscape The R&D Chemist works with guidance of leadership towards initiatives set forth The R&D Chemist demonstrates the ability to influence decision making and communicate with project stakeholders or cross-functional teams, leadership and external scientific community
People Leadership:
The R&D Chemist demonstrates the following attributes: Outstanding personal and interpersonal skills - listening, compassion, motivating, inspiring, humor, patience, understanding diversity, negotiating etc. Energetic, Driving and Inspiring Action oriented, perseverance and results driven Demonstrates Courage Leadership (technical and managerial) command skills, conflict management Continuous learning/growth and mentorship and teaching skills
Organization Leadership:
The R&D Chemist exhibits the following attributes: Agility to respond to emerging business needs - strong management of change skills Builds partnerships internally within R&D, internal functions (marketing, manufacturing, sourcing, etc.) and externally (vendors, customers, etc.) Using/assessing the organizational processes and developing new processes to improve efficiency and quality Good presentation skills Demonstrate strong career ambition - potential to become top leader Good business acumen
Education Guidelines:
BS in Chemistry, Chemical Engineering, Materials, or other equivalent scientific field required MS strongly preferred
Experience Guidelines:
Minimum of 3 years relevant experience is required.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
RPM Consumer Group offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis. RPM Inc.
is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin
Posted: 2025-09-04 23:51:39
-
JOB DESCRIPTION
As our R&D Chemist, you will play a key role within R&D's technical ladder.
This role requires an experienced level of technical knowledge and experience with the ability to utilize structure property relationships and design principles to execute efficient design of experiments. Solving challenges is the very foundation of who we are.
After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint.
When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution.
Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today.
When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry.
Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry.
The R&D Chemist will demonstrate and apply the following skills to their work:
Good understanding of Scientific Methodology - uses hypothesis driven research and problem-solving capability using experimental design, data analysis and documentation Coating Chemistries: Intermediate knowledge of a range of coatings chemistries, focused primarily on waterborne acrylic chemistry, but also including alkyd, epoxy, urethane, etc. Coating Formulation Science: Various coating systems of architectural primers, basecoat, topcoat systems for liquid (waterborne) Coatings Application and Development: Application techniques, equipment, substrates coupled with good understanding of DIY and Contractor Coatings on various substrates such as drywall, metal, wood, concrete, plastic etc. Analytical science and material science emphasis on structure-property relationship
Technical Leadership:
Ability to execute against project plans The R&D Chemist begins to demonstrate capabilities of becoming vocal and influential voice in project plan and deliverables w/R&D, marketing, and additional cross-functional teams Ability to present complex data and project findings to stakeholders in leadership and cross functional teams in a timely and efficient manner Strong technical (verbal/writing) & interpersonal communication and presentation skills - the R&D Chemist begins to demonstrate and apply these skills: Helps to identify innovative approaches towards un-met market needs Confers with peers and supervisors to conduct analyses of research projects, interpret test results, or develop nonstandard tests Continuous learning and intimate awareness of open literature and competitive landscape The R&D Chemist works with guidance of leadership towards initiatives set forth The R&D Chemist demonstrates the ability to influence decision making and communicate with project stakeholders or cross-functional teams, leadership and external scientific community
People Leadership:
The R&D Chemist demonstrates the following attributes: Outstanding personal and interpersonal skills - listening, compassion, motivating, inspiring, humor, patience, understanding diversity, negotiating etc. Energetic, Driving and Inspiring Action oriented, perseverance and results driven Demonstrates Courage Leadership (technical and managerial) command skills, conflict management Continuous learning/growth and mentorship and teaching skills
Organization Leadership:
The R&D Chemist exhibits the following attributes: Agility to respond to emerging business needs - strong management of change skills Builds partnerships internally within R&D, internal functions (marketing, manufacturing, sourcing, etc.) and externally (vendors, customers, etc.) Using/assessing the organizational processes and developing new processes to improve efficiency and quality Good presentation skills Demonstrate strong career ambition - potential to become top leader Good business acumen
Education Guidelines:
BS in Chemistry, Chemical Engineering, Materials, or other equivalent scientific field required MS strongly preferred
Experience Guidelines:
Minimum of 3 years relevant experience is required.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
RPM Consumer Group offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis. RPM Inc.
is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Pleasant Prairie, Wisconsin
Posted: 2025-09-04 23:51:36
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:51:25
