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Client Engagement & Support Manager - Financial Technology - London / Hybrid
(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)
Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.
Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team.
This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.
In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met.
You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation.
With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.
Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation.
You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.
The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT.
You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance—helping identify opportunities for improvement and future product enhancements.
To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams.
You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews.
Knowledge of the investment or wealth management sector will be highly beneficial.
This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.
Location: London, UK / Hybrid working
Salary: £60,000 - £70,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £60000 - £70000 per annum + + Bonus + Benefits + Pension
Posted: 2025-09-15 02:01:07
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Production Manager will oversee day to day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream.
Drives the lean process to maximize profitable growth, provides premier customer service, develops a technically qualified workforce, reduce operating cost and inventories through incremental and quantum continuous improvements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Promotes and ensures a safe and environmentally compliant work environment.
Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline.
Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates.
Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities.
Utilizes Root Cause Investigation skills and data-driven decision making to implement systematic corrective actions.
Directly manages the departmental cell and works cooperatively with other functional teams.
Leads and guides Lean initiatives within the designated work cell.
Works closely with plant level management on Lean process projects using lean tools and metrics.
Helps develop a Lean Strategy to be implemented plant wide.
Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques.
Leads the production department in meeting or exceeding production goals, including throughput, yield, cost, downtime, scrap, and quality.
managers/supervisor/leaders to optimize the entire value stream.
The Production Manager is relentless about implementing MS168 and continuous improvement.
Works with the Divisional Black Belt to regularly update the Plan's Lean implementation plan.
Makes implementation and results a top priority.
Empowers every employee in the plant through positive reinforcement of Lean.
Responsible for understanding the current culture by reviewing existing policies and procedures.
Performs other duties as assigned or necessary.
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
Education/Experience:
HS Diploma with 8+ years' experience, Engineering Degree with 4 years' experience, OR Non-Engineering Degree with 6 years' experience.
All experience must include time managing people in a manufacturing environment.
Other Skills and Abilities:
Direction of Supervisors and development of workforce.
Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive (example: vacuum) times.
Define standard work for Kettle and Varnish Operators.
Upgrade Supervision floor presence.
Implement Lean Management.
Tier Meetings, Accountability Board, Follow up on key constraint reductions.
Learn and implement Lean principles.
Evaluate gaps of Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required.
Benefits and Compensation:
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-09-06 23:09:59
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Production Manager will oversee day to day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream.
Drives the lean process to maximize profitable growth, provides premier customer service, develops a technically qualified workforce, reduce operating cost and inventories through incremental and quantum continuous improvements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Promotes and ensures a safe and environmentally compliant work environment.
Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline.
Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates.
Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities.
Utilizes Root Cause Investigation skills and data-driven decision making to implement systematic corrective actions.
Directly manages the departmental cell and works cooperatively with other functional teams.
Leads and guides Lean initiatives within the designated work cell.
Works closely with plant level management on Lean process projects using lean tools and metrics.
Helps develop a Lean Strategy to be implemented plant wide.
Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques.
Leads the production department in meeting or exceeding production goals, including throughput, yield, cost, downtime, scrap, and quality.
managers/supervisor/leaders to optimize the entire value stream.
The Production Manager is relentless about implementing MS168 and continuous improvement.
Works with the Divisional Black Belt to regularly update the Plan's Lean implementation plan.
Makes implementation and results a top priority.
Empowers every employee in the plant through positive reinforcement of Lean.
Responsible for understanding the current culture by reviewing existing policies and procedures.
Performs other duties as assigned or necessary.
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
Education/Experience:
HS Diploma with 8+ years' experience, Engineering Degree with 4 years' experience, OR Non-Engineering Degree with 6 years' experience.
All experience must include time managing people in a manufacturing environment.
Other Skills and Abilities:
Direction of Supervisors and development of workforce.
Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive (example: vacuum) times.
Define standard work for Kettle and Varnish Operators.
Upgrade Supervision floor presence.
Implement Lean Management.
Tier Meetings, Accountability Board, Follow up on key constraint reductions.
Learn and implement Lean principles.
Evaluate gaps of Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required.
Benefits and Compensation:
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-09-06 23:09:49
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Production Manager will oversee day to day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream.
Drives the lean process to maximize profitable growth, provides premier customer service, develops a technically qualified workforce, reduce operating cost and inventories through incremental and quantum continuous improvements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Promotes and ensures a safe and environmentally compliant work environment.
Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline.
Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates.
Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities.
Utilizes Root Cause Investigation skills and data-driven decision making to implement systematic corrective actions.
Directly manages the departmental cell and works cooperatively with other functional teams.
Leads and guides Lean initiatives within the designated work cell.
Works closely with plant level management on Lean process projects using lean tools and metrics.
Helps develop a Lean Strategy to be implemented plant wide.
Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques.
Leads the production department in meeting or exceeding production goals, including throughput, yield, cost, downtime, scrap, and quality.
managers/supervisor/leaders to optimize the entire value stream.
The Production Manager is relentless about implementing MS168 and continuous improvement.
Works with the Divisional Black Belt to regularly update the Plan's Lean implementation plan.
Makes implementation and results a top priority.
Empowers every employee in the plant through positive reinforcement of Lean.
Responsible for understanding the current culture by reviewing existing policies and procedures.
Performs other duties as assigned or necessary.
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
Education/Experience:
HS Diploma with 8+ years' experience, Engineering Degree with 4 years' experience, OR Non-Engineering Degree with 6 years' experience.
All experience must include time managing people in a manufacturing environment.
Other Skills and Abilities:
Direction of Supervisors and development of workforce.
Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive (example: vacuum) times.
Define standard work for Kettle and Varnish Operators.
Upgrade Supervision floor presence.
Implement Lean Management.
Tier Meetings, Accountability Board, Follow up on key constraint reductions.
Learn and implement Lean principles.
Evaluate gaps of Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required.
Benefits and Compensation:
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-08-07 15:11:02
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Production Manager will oversee day to day activities of target manufacturing activities to meet daily, monthly, quarterly, and yearly deadlines and provide leadership for the shift supervisors and associates within the value stream.
Drives the lean process to maximize profitable growth, provides premier customer service, develops a technically qualified workforce, reduce operating cost and inventories through incremental and quantum continuous improvements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Promotes and ensures a safe and environmentally compliant work environment.
Drives Lean Management - including Tier Meetings, Supervisor Standard Work, Accountability Boards, and overall process discipline.
Responsible for hiring and developing associates, budget planning, employment decisions and performance assessment of shop floor associates.
Operates as part of a Leadership Team responsible for running the factory to specific KPI's and improvement activities.
Utilizes Root Cause Investigation skills and data-driven decision making to implement systematic corrective actions.
Directly manages the departmental cell and works cooperatively with other functional teams.
Leads and guides Lean initiatives within the designated work cell.
Works closely with plant level management on Lean process projects using lean tools and metrics.
Helps develop a Lean Strategy to be implemented plant wide.
Participates in FIT and continuous improvement initiatives using tools such as Lean manufacturing, Six Sigma, and other process improvement techniques.
Leads the production department in meeting or exceeding production goals, including throughput, yield, cost, downtime, scrap, and quality.
managers/supervisor/leaders to optimize the entire value stream.
The Production Manager is relentless about implementing MS168 and continuous improvement.
Works with the Divisional Black Belt to regularly update the Plan's Lean implementation plan.
Makes implementation and results a top priority.
Empowers every employee in the plant through positive reinforcement of Lean.
Responsible for understanding the current culture by reviewing existing policies and procedures.
Performs other duties as assigned or necessary.
Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage.
Applies the company's policies and adheres to processes to ensure compliance and organizational best practices.
Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions.
Effectively and efficiently onboards new employees.
Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation.
Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained.
Constructs succession plans to ensure sustainability and continuity of area of responsibility.
Education/Experience:
HS Diploma with 8+ years' experience, Engineering Degree with 4 years' experience, OR Non-Engineering Degree with 6 years' experience.
All experience must include time managing people in a manufacturing environment.
Other Skills and Abilities:
Direction of Supervisors and development of workforce.
Install structure and discipline relative to start/stop times and break times, as well as other fixed non-productive (example: vacuum) times.
Define standard work for Kettle and Varnish Operators.
Upgrade Supervision floor presence.
Implement Lean Management.
Tier Meetings, Accountability Board, Follow up on key constraint reductions.
Learn and implement Lean principles.
Evaluate gaps of Actual and Expected Lean performance and address the gaps with the Leadership Team, utilizing the Division Black Belt and other internal resources as required.
Benefits and Compensation:
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-08-07 15:10:46
