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Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team.
The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values.
This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family.
With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry.
Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business.
They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you.
Please send your cv by return.&SONS is for everyone.
We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks.
We have zero tolerance for intolerance.
We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
Type: Permanent Location: Cheltenham, Gloucestershire, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £30k per year + Benefits
Posted: 2025-10-20 12:38:58
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Associate Dentist Jobs in Cheltenham, Gloucestershire.
INDEPENDENT.
High private demand in an affluent area, Current associates grossing circa £15,000 monthly in private, Well-established patient list to inherit.
ZEST Dental Recruitment working in partnership with an established dental practice is seeking to recruit an Associate Dentist.
Independent Dental Practice
Part-time Associate Dentist
Up to four days per week available
Cheltenham, Gloucestershire
Current associates grossing circa £15,000 monthly in private plus NHS
High private demand in an affluent area
Well-established and maintained patient list to inherit
Fantastic support is available for dentists at any stage of their career
Up to £14 per UDA
Circa 5000 UDAs available
A special interest in a specific dental field would be well utilised, particularly cosmetic dentistry
High-spec equipment including digital X-ray and intra-oral camera
Nurse and hygienist support is available
Established dental practice
Permanent position
Reference: DL5251
This is a fantastic opportunity in a family-run, predominantly private five-surgery practice in an affluent area, offering a great opportunity for a dentist at any stage of their career for high-private earnings, and an established patient list to inherit from a departing colleague.
The practice is invested in supporting and developing its associates in their friendly and welcoming practice environment, which includes providing mentoring in specialist areas including endodontics, composite bonding, and aligners.
It would be beneficial for the successful candidate to have a special interest in a specific field of dentistry (particularly cosmetic or restorative dentistry), although this is not essential.
Successful candidates will be GDC registered dentists, have an active dentist performer number and have experience of providing NHS dental treatment in the UK.
For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental.
All applications and enquiries will be treated in the strictest of confidence. ....Read more...
Type: Permanent Location: Cheltenham, England
Salary / Rate: £80000 - £110000 per annum
Posted: 2025-10-14 16:32:19
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Technician required for an Aerospace Manufacturing facility with multiple cleanrooms working on precise liquid fuel system delivery and combustion systems.
As an Engineering Technician you will work as part of a precision manufacturing team testing valve???s and valve assemblies to very tight tolerances.
Equipment
Digital voltmeters, oscilloscopes, data acquisition.
Particle counting equipment
Gas flow testing of valves
Electrical Testing
High voltage dielectronic and insulation resistance testing
Key skills
Engineering
Electronics
Multi meter
Manufacturing
LabVIEW
Test Equipment
Six Sigma
Oscilloscope
Data Acquisition
Soldering
Aerospace
LabVIEW
Cleanroom ....Read more...
Type: Permanent Location: Cheltenham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £26000 - £38000 Per Annum None
Posted: 2025-10-10 13:38:37
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We are looking for a Maintenance Engineer to join a cutting-edge aerospace manufacturing facility.
Your role will encompass the maintenance, repairs, and enhancements of the production plant, covering both building and equipment.
Your responsibilities will involve addressing issues with office-based equipment and maintaining precision engineering research and design facilities, which include hazardous chemicals and high-pressure gas systems.
The ideal candidate should possess a pragmatic mindset and have practical experience in welding and a variety of maintenance areas, including carpentry, electrical work, HVAC systems, plumbing, compressor and boiler maintenance, vehicle upkeep, and machine shop fabrication.
You should have experience in:
Plumbing, carpentry, and fabrication
Familiarity with hand and electrical tools
Knowledge of machine shop equipment like lathes, band/chop saws, pillar drills, and grinders
Welding and fabrication skills, preferably holding at least a City and Guilds Level 2 certification, with Level 3 or similar structural welding qualifications being advantageous.
ASME certification is a plus.
Previous experience in facilities maintenance or engineering fabrication settings
....Read more...
Type: Permanent Location: Cheltenham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35000 - £45000 Per Annum None
Posted: 2025-10-10 13:34:31
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Job Title: Diagnostic Technician
Location: Cheltenham
Salary: £32,000 - £43,000 + OTE £38,000 - £50,000
Hours: Monday to Friday, 8:30am to 5:00pm, plus 1 in 3 Saturdays, 8:30am to 1:00pm (Overtime paid)
ð Join Our Team: We are looking for a Diagnostic Technician to join our team in Cheltenham.
In this role, you will work with advanced diagnostic systems to identify and resolve issues in vehicles, ensuring top performance and customer satisfaction.
You will work alongside a skilled team and have the chance to grow in a supportive environment.
ð¼ What We Offer:
- Competitive Salary: £32,000 - £43,000 basic with OTE up to £50,000.
- Benefits:
- 25 days of holiday + bank holidays
- Pension scheme
- Wellness program
- Sick pay
- Life insurance
- Staff discounts
- Long service rewards
- Career Development: Ongoing training and career growth opportunities.
ð§ Role Responsibilities:
- Diagnose and Repair electrical and mechanical issues on vehicles.
- Work with EV (Electric Vehicles) and Hybrid vehicles.
- Fit accessories and ensure high customer satisfaction.
- Use video reporting systems and complete service paperwork.
â
About You:
- You have experience in an automotive role (e.g., Vehicle Technician, Mechanic).
- NVQ Level 3 or equivalent in Vehicle Maintenance and Repair (or working towards it).
- A full UK driving license.
- EV/Hybrid vehicle qualification and MOT License are a plus (training provided).
ð© Interested? To apply, please click the link or for more details, call Rachael Mortimer on 07885 881841 or email your CV to rachael.mortimer@holtautomotive.co.uk.
Holt Recruitment is a leading recruitment agency specializing in the Automotive, Motor Trade, Engineering, OEM, and various related industries.
We are recruiting across the UK for Vehicle Technicians, Vehicle Mechanics, Diagnostic Technicians, Senior Technicians, Master Technicians, HGV Engineers, and other roles. ....Read more...
Type: Permanent Location: Cheltenham,England
Start: 06/10/2025
Salary / Rate: £32000 - £50000 per annum, Benefits: Bonus
Posted: 2025-10-06 11:14:03
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Mobile Vehicle Technician
Location: Covering Cheltenham /GLoucester & surrounding areas
Salary: Up to £55,000 OTE
Benefits: Company Vehicle, Private Healthcare, Excellent Pension, Bonus Scheme, Overtime, Ongoing Training
About the Role:
Were seeking a skilled and reliable Mobile Vehicle Technician to join our expanding team, covering Cheltenham/Gloucester and the surrounding region.
Youll work independently, travelling to customer locations to carry out diagnostics, servicing, and repairs on a variety of vehicles.
This role is ideal for someone who thrives outside the traditional workshop environment and enjoys the freedom of working on the road all while earning a competitive salary and benefiting from a strong rewards package.
Key Responsibilities:
Perform mobile diagnostics, repairs, and maintenance on a wide range of vehicles
Attend roadside breakdowns and customer call-outs as needed
Deliver a high standard of customer service at every visit
Accurately complete job cards, reports, and paperwork
Maintain safety, quality, and compliance standards at all times
Requirements:
NVQ Level 3 (or equivalent) in Light Vehicle Maintenance & Repair
Previous hands-on experience in servicing and repairing vehicles
Full UK driving licence (essential)
Strong fault-finding and diagnostic skills
Confident working independently with a customer-first mindset
Good time management and communication skills
Whats in it for You:
Salary up to £55,000 OTE (basic + bonuses + overtime)
Fully equipped company vehicle (with personal use allowance)
Private healthcare plan
Generous pension scheme
Tool allowance and full uniform
Ongoing training and development opportunities
Employee perks and staff discounts
How to Apply:
If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you.
Please apply with your CV or call Rachael on 07885881841
("mobile vehicle technician" OR "mobile mechanic" OR "field service technician")
AND (automotive OR "vehicle repair" OR diagnostics OR maintenance)
AND (NVQ OR IMI OR "City & Guilds" OR ATA OR "Level 3" OR "Level 2")
AND ("light commercial vehicles" OR HGV OR EV OR "electric vehicles")
AND (AA OR RAC OR "Green Flag" OR "Britannia Rescue" OR "Start Rescue" OR "Rescue My Car" OR "Call Assist" OR "National Breakdown" OR LV)
NOT apprentice ....Read more...
Type: Permanent Location: Cheltenham,England
Start: 02/10/2025
Salary / Rate: £55000 per annum, Benefits: Bonus/Company Van/Benefits
Posted: 2025-10-02 11:15:05
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Lead the section in a 3-Rosette kitchen dedicated to seasonal British produce and creative tasting menus.We are seeking a talented and ambitious CDP for a prestigious, privately-owned restaurant in Cheltenham.
This is a key role within a dedicated brigade, producing exceptional modern British cuisine in an award-winning setting.The Restaurant: • 3-Rosette modern British fine dining • Focus on hyper-seasonal menus and premium ingredients. • 80-cover restaurant with a private Chef's Table • Offers à la carte, 7-course tasting menus, and afternoon tea • Stable, privately-owned business with a passionate teamThe CDP Role: • Run a section with attention to detail • High quality prep on shift with expert training • Work at pace in a high standards kitchen • Ensure the highest standards of consistency and presentation • Learn from the best Michelin chefsThe Ideal Sous Chef: • Proven experience as a chef de partie in with experience in high standards kitchens • Solid knowledge of modern British fine dining and premium ingredients • Creative, passionate, and dedicated to culinary excellence • Thrives in a fast-paced, high-standard environmentBenefits & Application: • Salary of £36,000 per annum plus tronc 4-5k average • Clear progression path within a supportive structureThis CDP position is available for an immediate start. To apply for this Chef de partie role, please send your CV to Olly at COREcruitment dot com ....Read more...
Type: Permanent Location: Cheltenham, Gloucestershire, England
Start: ASAP
Duration: Full time
Salary / Rate: £40k per year + .
Posted: 2025-09-26 14:49:25
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Technical Lead - Azure/O365 - Cheltenham x5 days per week on-site£45,000 - £60,000 salaryA leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards.
The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership.Key skills and responsibilities,, Led Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout., Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point., Developed and maintained cybersecurity strategies aligned with industry standards., Built secure user devices and managed device integrity and anti-malware., Implemented proactive monitoring and automation tools for predictive operations., Drove service management improvements including ticketing and root cause analysis., Ensured robust backup strategies and data integrity across on-premises and cloud., Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery., All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity, Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices., Design and build secure user devices, including PC/laptop setups, anti-malware measures, mirroring, and device integrity.
Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Cheltenham, England
Start: ASAP
Salary / Rate: £50000 - £60000 per annum
Posted: 2025-09-18 15:23:34
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The opportunity (brand confidential)A busy, modern takeaway-led business serving both in-store and delivery customers.
Sales are strong (£13–15k/week) with clear potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership.
We’re seeking a hands-on, sleeves-rolled-up General Manager — someone who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift.This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.Why this role
Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like.Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand.
What you’ll do day-to-dayHands-on Operations
Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.
Standards & Safety
Maintain immaculate food safety, H&S and cleanliness — not from an office, but on the floor, inspecting and correcting in real time.Train the team by showing them how to do things right, not just telling them.
Team Leadership
Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.Coach team members on the job, developing a No.2 who can run shifts when you’re not there.Create a culture where no task is “beneath” anyone — everyone chips in, from frying fish to scrubbing floors.
Commercial & Customer Focus
Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time.Keep customer ratings high by taking ownership of quality at the pass.
What success looks like30 days
Fully confident in prep, cooking and service tasks.Team see you working alongside them, standards rising across cleanliness and quality.Rota drafted with right people in the right roles.
60 days
Friday peaks running smoothly with you directing the team at the fryer and pass.Waste down, sales trending up, ratings improving.A capable No.2 trained and starting to lead shifts.
90 days
You’ve shifted from firefighting to leading — team stepping up, standards holding.Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.Owners freed up to focus on expansion, with you firmly in control of day-to-day.
You’ll bring:Must-haves
Solid management experience in QSR / takeaway / fast casual.Absolute willingness to work the line: frying, prepping, cleaning, and serving.Strong track record of keeping standards high in high-pressure service environments.Experience controlling labour, GP and waste.Resilience and grit — you don’t flinch when it gets busy, you get energised.
Nice-to-haves
Experience balancing delivery + in-store trade at peak.Track record training team members to step up into supervisor/No.2 roles.Local store marketing and sales-driving ideas.
Package & benefits
Base: £35,000–£40,000 (open to exceptional profiles).Bonus: Performance-linked.Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).Clear pathway to multi-site / group operations role as the brand expands.
....Read more...
Type: Permanent Location: Cheltenham, Gloucestershire, England
Duration: /
Salary / Rate: £32k - 36k per year + (flexible for the right person) + performance bonus + opti
Posted: 2025-09-18 14:56:27
