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IT Helpdesk Analyst | Salary £30,000 - £35,000 | Based in LondonThe IT Helpdesk Analyst provides first and second-line technical support to employees, acting as the primary point of contact for technology-related issues across the business.
This includes hardware and software, printing, networking, email, video conferencing, and cloud services.
You will manage and resolve helpdesk tickets in priority order.The role also involves onboarding and offboarding employees and freelancers, including account setup, software configuration, inductions for new starters, and the retrieval, repurposing, and decommissioning of equipment and access for leavers.This is a hands-on role requiring the ability to troubleshoot a wide range of technical issues while multitasking in a fast-paced environment.
You will maintain accurate ticket records, ensure timely resolution, and communicate clearly with users throughout the support process.
Strong customer service skills and the ability to support users at all levels are essential.This client operates a hybrid working model.
While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support.
Initially, this will be four days per week in the office.Key responsibilities
Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer.Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers.Support video conferencing platforms and equipmentDaily and weekly checks of office equipment, within meeting room AV and printing supplies, etc.Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates.
Experiences needed:
1 year + experience across IT support, dealing with tickets in a fast-paced environmentMust hold experience in dealing with MACs (APPLE) - criticalOutstanding verba and written communication skillsOrganised, focused and rigorous, able to problem solve and be solution focusedAbility to convey technical solutions to non-technical peopleAbility to be calm and think logically when under pressureStrong team focus and ability work with Senior individuals.
Please reach out to iman.sharma@justit.co.uk for more information, we are interviewing immediately
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Type: Permanent Location: London, England
Start: 18/12/2025
Posted: 2026-01-02 08:55:55
Network Solution Architect
Opportunity to join a sizeable, well-established and rapidly expanding ISP as a Solution Architect.
The business provides IT services and solutions into Mid-Market, Enterprise scale businesses across voice, networks, connectivity, cloud and more.
You will focus primarily on WAN technologies (MPLS/WAN/SD-WAN), Data Centre Infrastructure and Network Security (Fortinet/Juniper/Cisco tech stack)
Working within a busy Pre-Sales team as a Network focused Solution Architect you will work to support the sales process, supporting sales and professional services teams by identifying customer technical and business requirements, designing and documenting recommended value-focused solutions.
Responsibilities will include:
Acting as the Technical lead on RFP's and bid reviews
Promoting the benefits and values of technical design features, mapping technical designs into business outcomes
Support Sales and Account Management teams as a Technical Consultant
Meet prospective and existing customers, to determine business and technical requirements
Produce and present Technical Solutions and supporting documentation, both high-level and low-level (Network Diagrams etc)
Effectively hand-over solutions and support delivery and operational teams
Support Product Management teams to provide input around product development
To be considered for this position you will require:
Demonstrable experience of previous Pre-Sales / Solutions Architecture
Strong examples of solution design and documentation.
Proficient in LAN, WAN, and Data Centre infrastructure, including technologies such as Switching, Routing, SD-WAN, SASE, WLAN, and SDN.
Strong experience with edge security appliances (Firewalls, IDS/IPS, DDoS), web application gateways, and load balancers.
This is a mature work culture, providing remote working and a great deal of opportunity for professional development.
As such, you will need to be driven and self-managing.
Location: London (hybrid working)
The position will pay: a basic salary of up to £80k + 10% bonus.
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Type: Permanent Location: London, England
Salary / Rate: £80000 - £88000 per annum
Posted: 2026-01-02 08:30:22
