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Head of UK Service Manager
Location: Hybrid travelling around the UK (must be able to commute to the office occasionally in Poole, Dorset)
Salary: £64,000 per annum + bonus with OTE
Hours: 40 hours per week, Monday Friday
Benefits: company car, bonus and much more
Were looking for an experienced dynamic and proactive Service Manage.
This is a client-facing role, ideal for a natural people person who thrives on building strong relationships and delivering exceptional service.
You will be the first point of contact onsite for any client issues, so a calm, solutions-focused approach is essential.
The successful candidate will be responsible for managing a large team of field engineers, ensuring efficient coordination, high performance, and quick response to service demands.
If you're someone who enjoys taking ownership, leading from the front, and making a real impact every day, we want to hear from you!
Duties:
- Conduct regular performance reviews, hold teams accountable, and address underperformance swiftly
- Foster a high-performance, collaborative culture with strong development plans, technical training, and field audits
- Manage daily operations including engineers, scheduling team, call-outs, job completion, and escalations
- Lead, coach, and develop a scalable service team focused on key KPIs: first-time fix, SLA compliance, customer satisfaction, and revenue
- Monitor KPIs and intervene proactively to avoid service breaches and maximise engineer productivity
- Oversee van stock, tooling, and inventory to minimise downtime and maximise first-time fix success
- Implement quality assurance checks such as job audits and service reporting reviews
- Continuously improve scheduling processes to boost utilisation and reduce non-chargeable hours
- Support contract growth and retention through excellent service delivery and customer engagement
- Collaborate with Sales and Customer Service to identify new opportunities and ensure smooth onboarding
- Use service data to recommend upgrades or replacements and build customer value
- Lead resolution of service-related escalations, ensuring timely communication and closure
- Contribute to future service expansion by identifying and closing technical and operational gaps
- Prepare the team for organic growth while maintaining efficiency and service standards
- Ensure compliance with health and safety protocols and internal service procedures
- Manage departmental budget targets, including labour costs, asset use, and profitability
Skills:
- Must be able to build rapports
- 5+ years of experience as a Service Manager is essential
- Strong leadership and coaching skills
- Strong organisational, analytical and problem-solving abilities
- Must hold a full UK driving license and able to travel around the UK
For more information, or to find out more about this company and the benefits they offer, please send contact Shannon on 07441919648 or send an updated CV to shannon@holtrecruitmentgroup.com ....Read more...
Type: Permanent Location: Swindon,England
Start: 27/06/2025
Salary / Rate: £64000 per annum, Benefits: company car + bonus
Posted: 2025-06-27 13:06:03
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Choosing to study an Apprenticeship with First City Group can be both an inspiring and rewarding way to start your career!
This role is suitable for someone leaving education who has a passion to learn and support others! This real-world experience will enrich your knowledge and skill in the health and social care sector, whilst building the foundations for a future career.
First City Group is the Lead care provider in Swindon, our services are customer led and we support people to achieve their personal outcomes, by using a person-centred approach.
Our main aim is to enable customers to maintain their independence and quality of life in the comfort of their own homes.
As a First City Healthcare Assistant Apprentice you will play a key role in enabling care and support to all customers, (both individuals and families assessed as being in need of assistance).
Rate of pay: £12.21 - 13.68 per hour
Location: Swindon and surrounding area
Hours: 7:00am - 14:30pm or 14:30pm - 23:00pm
Key responsibilities:
You will support people with their mobility, domestic duties, shopping calls and social support in the community
Helping people to manage nutrition and hydration needs, take medication and other key aspects of daily living
Providing personal care at varying levels, this can range from offering encouragement and support, to enabling people to do it themselves, to physically supporting them directly.
Getting involved in a range of duties and activities, while prioritising the health, wellbeing and safety of those we support
Uphold the Organisations values and demonstrate commitment to the highest quality standards through all practise
Maintain integrity when dealing with confidential matters
Complete course work on time and to a high standard
Produce, maintain and be responsible for content, accuracy and sign off of assessments completed
It's true that no two days are ever the same.
It's that variety that our teams love and that motivates them to treat every day as a new opportunity.
The role of a carer can be demanding but, at the end of every day, you will go home knowing you have made a difference.
As a team we offer 24/7 support to both our staff and customers to ensure the highest quality care and support is delivered.
Essential:
Be 18 years of age or older
Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
Work a minimum of 30 hours per week (Inclusive of Morning/Evening and Weekend commitment)
Desirable:
Health and social care qualification (GCSE or equivalent)
Have an understanding and interest of the health and social care sector
Driving license and access to your own vehicle would be beneficial
Duration:
The Apprenticeship will take between 12 - 18 months to complete
Courses available Adult Social care Level 2 and 3 depending previous qualifications
This position may be closed sooner if a suitable candidate is appointed
ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING ....Read more...
Type: Permanent Location: Swindon, England
Start: ASAP
Salary / Rate: £12.21 - £13.68 per hour + Pension, Full Training, Mileage
Posted: 2025-06-24 16:07:53
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First City Care Group (FCG) is Swindon's specialist lead provider of community-based care, working under subcontract to ensure regulated care providers meet CQC standards alongside our own high-quality, person-centred expectations.
We take a collaborative, coaching-led approach empowering providers to improve practice, share learning, and maintain compliance.
FCG are seeking a proactive Quality Compliance Manager to execute quality assurance audits on-site and remotely with subcontracted community care services.
This is a flexible role ideal for candidates seeking meaningful work with varied hours tailored to their availability, offered on a 2-year fixed-term basis.
Type: 2‑Year Fixed‑Term Contract (potential for future continuity) Location: Hybrid, predominantly remote with on‑site audits around Swindon Hours: Fully Flexible - Full‑time, Part‑time, or Custom Patterns (e.g., 2-5 days/week) Salary: £38-40,000 per annum DOE (pro rata)
Responsibilities:
Conduct on‑site and remote compliance/audit reviews of regulated community care providers.
Evaluate providers against CQC regulations, contractual KPIs, and local authority standards.
Develop, implement, track, and evaluate Quality Action Improvement Plans (QAIPs).
Offer coaching, support, and practical advice to drive service improvement.
Monitor safeguarding, complaints, and performance metrics to identify areas of risk.
Provide written reports and escalate issues as needed.
Support governance groups and share learning across the provider network.
Travel on audit days around Swindon.
This role would be ideal for someone with experience working with CQC and a passion for raising standards in community-based care, conducting audits, coaching providers, and driving tangible improvements in quality and compliance.
Essential
Candidates should have a strong understanding of CQC standards and regulatory requirements, along with experience in community-based care such as domiciliary support or supported living.
They will be confident leading audits, driving improvements, and producing clear, high-quality reports.
Excellent communication skills, proficiency with digital systems, and the ability to work independently are essential.
A full UK driving licence and access to a vehicle are also required.
Desirable
A background in local authority, commissioning, or regulatory roles is desirable, along with familiarity with quality assurance systems such as RAG ratings, DSPT, and tools like OpenPass or QCS.
Insight into provider risk, service continuity, and safeguarding protocols would also be an advantage.
Why Us?
We can offer truly flexible working patterns - you choose your days/hours, with a blend of home-based and field work, with local site visits.
Collaborative, values-driven environment
28 days of annual leave, inclusive of public holidays (Pro rata)
Access to the Blue Light Card discount scheme
Discount on motor maintenance with a trusted local garage
EAP provided by Health Assured
Use of a company pool car (subject to availability)
Refer-a-friend incentive program
If you're passionate about quality care and want a flexible, purposeful role, we'd love to hear from you.
Please send your CV and brief cover letter (including your preferred working pattern) to Oliver Spence | First City Nursing
For an informal discussion, contact: Oliver Spence, Business Development Lead.
....Read more...
Type: Contract Location: Swindon, England
Start: ASAP
Salary / Rate: £38000 - £40000 per annum + Salary DOE (Pro rata)
Posted: 2025-06-24 16:07:32
