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Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team.
This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with a excellent organisational skills, and a collaborative approach to working across teams.
If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:, Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria., Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives., Manage the administration and allocation of inbound leads to the appropriate teams or individuals., Answer inbound customer calls, providing a professional and helpful first point of contact., Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:, Confident and proactive, with a positive, can-do attitude., Quick to pick up the phone and handle challenges head-on., Strong listener with great attention to detail., Eager to learn and excel., Sales or contact centre background is a bonus., Organised, reliable, and comfortable with admin tasks., Understands the value of great customer service., A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations.
In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group.
Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now? ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + + Commission OTE £35K
Posted: 2025-11-18 07:01:01
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Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
‘Please note: the assessment day for this role will take place on the 2nd of October'
Your role:
, Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits., Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs., Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time., Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £24000.00 - £32000.00 per annum + £32k OTE incl. £2000 quarterly bonus
Posted: 2025-11-07 12:50:59
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Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum + + Commissions, OTE £35k +
Posted: 2025-11-05 12:01:52
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Marketing ExecutiveLocation: Hybrid - 3 days office (Wilmslow) 2 days from home Salary: £27,000We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
We are on the hunt for a Marketing Executive to join our dynamic Group Marketing Team and help drive engagement and commercial growth through our valued partners.This role is perfect for someone passionate about crafting creative, revenue-driving campaigns, building strong relationships and writing engaging content that delivers real results.
You'll play a key role in communicating with our partners, developing campaigns that generate leads, and helping to strengthen the commercial impact of our partnerships.At The Citation Group, we're a people-first business.
Our team is fun, fast-paced, and full of energy, and we're looking for someone who thrives in a collaborative environment, enjoys getting stuck in, and loves seeing their ideas come to life.So, if you're ready to make a real impact and help us supercharge our marketing activity, we'd love to hear from you.The Role , Supporting the Marketing Lead in delivering lead-driving campaigns that boost engagement and commercial growth across the full marketing mix, Managing partner communications, including updates, newsletters, and business news, Building strong, trusted relationships with partners as their go-to marketing contact, Collaborating closely with relationship managers, brand teams, and creatives to spot opportunities and deliver engaging, on-brand campaigns, Using data and insights to monitor performance, optimise campaigns, and demonstrate ROI, Keeping a pulse on sector trends and topical news to ensure our communications stay fresh, relevant, and impactfulWhat we're looking for: , A creative and commercially minded marketer who loves variety and pace, Excellent writing skills with excellent attention to detail, ensuring accuracy across every touchpoint, Comfortable with data and insights, using them to refine and strengthen performance, A self-starting nature, with the ability to manage own workload and juggle a high volume of ongoing projects and deadlines, A team player who enjoys being part of a wider Group marketing department, Driven and ambitious, with a proactive attitude and a desire to make things happen Here's a taste of the perks we roll out for our extraordinary team members: , 25 Days of Holiday + Bank holidays:?We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
, Birthday Bliss:?Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss:?Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
, Growing Families:?We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
, Healthcare cash plan:?Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
, Pawternity Leave:?Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! , Community Days:?Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum
Posted: 2025-10-22 17:27:06
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SALES ADMINISTRATOR WILMSLOW UPTO £33,000 + GREAT BENEFITS & CULTURETHE OPPORTUNITY: Get Recruited are working with an award winning and national business who are leaders in their field.
They are now on the lookout for an Administrator to join their growing team! The ideal candidate will have worked previously within a scheduling, servicing, or planning administrative position.
As the Administrator, you will assist with multiple departments to ensure a smooth running of operations.
If you're looking for a role that you can make your own - this is the one for you! THE ROLE:
Managing various general administration tasks, including filling of paperwork and managing documents
Assisting with scheduling in engineers
Manage the service schedules for the team
Business development duties, speaking with new and potential clients.
Sales calls and new enquiries calls
Logging new enquiries
Working to sales targets
Answering calls and responding back to emails
Assisting the senior management team with their workflow
Assisting with invoicing duties and tracking spreadsheets
THE PERSON:
1 Year plus working within a planning or administration position
1 year within a sales and targeted role
An ambitious and enthusiastic individual.
Strong communication skills both written and verbal.
Organisation skills.
Quick learner and can adapt to new systems.
BENEFITS:
On site parking
Company events
Company pension
In house training and coaching
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £25000.00 - £32000.00 per annum + Progression + Benefits
Posted: 2025-10-09 23:35:02
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Group Junior HR Business PartnerLocation: Wilmslow - Hybrid split of 4 days office, 1 day at homeSalary: CompetitiveThe Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5
* Trustpilot and Glassdoor reviews speak for themselves!).
We are really proud of our leading colleague engagement and retention rates.
It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy.
As we scale for further growth across the Citation Group, hopefully that's where you come in.We are far from your average service provider - our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients.
The roleOur whole reason for being is to attract, retain and develop great people.
We know that you sustainably raise performance through engagement and that leadership and culture is key to this.
We're looking for a commercial HR generalist to play an integral role in our team and business.
You will be working closely with Group functions to deliver the People Plan and their basic HR needs, as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed.
It's a true generalist position!, Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives., Provide HR support for all matters in your business area, including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague wellbeing including maternity / paternity, Project work - we're constantly growing and evolving, so there'll be plenty to get stuck into, Stats - understanding our people numbers helps us perform better., Rewards & remuneration - from helping develop our benefits to doing the admin and liaising with payroll you'll be involved., Support with embedding new acquisitions into the Citation Group, Admin - it needs to be done right, so we all have a part to play, Compliance / business protection - you know how the importance of this and will make it integral to the way we work., Colleague engagement - Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores., Internal Comms - As a team, we own the internal Comms - it's the voice of our culture, a glue that helps bind us and has never been more important., L&D - we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material.The personWe're not your everyday HR department, and we're not looking for your everyday HR person., It's fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in., Agile with a growth mindset, you will really care about our business.
You get that you are a role model for and a custodian of our culture and will always put your best self forward., It's all about the people in Citation so you'll need to demonstrate a wide range of influencing and communication skills.
With high emotional intelligence and sound commercial acumen, people will want to come you, not just because of your expertise, but because you are great person to work with., We're always growing and changing so you'll need to demonstrate how you positively embrace change personally and drive change successfully within your business., Whilst it's all about the people we're not pink and fluffy, you'll need to demonstrate your commercial edge too., We've got a coaching style with our managers; we work together to help find the best solutions, so you'll need to show us your coaching and problem-solving skills., You'll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basics to complex issues., You're always learning and developing - you might not have all the answers yet and you're willing to learn and give it a try., We're always looking for ways to improve our processes to create a better experience for colleagues so you'll show initiative and come up with new ideas on how we can do this.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-10-08 14:49:51
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ADMINISTRATOR WILMSLOW UPTO £33,000 + GREAT BENEFITS & CULTURETHE OPPORTUNITY: Get Recruited are working with an award winning and national business who are leaders in their field.
They are now on the lookout for an Administrator to join their growing team! The ideal candidate will have worked previously within a scheduling, servicing, or planning administrative position.
As the Administrator, you will assist with multiple departments to ensure a smooth running of operations.
If you're looking for a role that you can make your own - this is the one for you! THE ROLE:
Managing various general administration tasks, including filling of paperwork and managing documents
Assisting with scheduling in engineers
Manage the service schedules for the team
Logging new enquiries
Answering calls and responding back to emails
Assisting the senior management team with their workflow
Assisting with invoicing duties and tracking spreadsheets
THE PERSON:
1 Year plus working within a planning or administration position
An ambitious and enthusiastic individual.
Strong communication skills both written and verbal.
Organisation skills.
Quick learner and can adapt to new systems.
BENEFITS:
Onsite parking
Company events
Company pension
In house training and coaching
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £25000.00 - £32000.00 per annum + Progression + Benefits
Posted: 2025-10-07 23:35:02
