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Are you an experienced Programme Management Office Analyst? Are you well versed in producing Programme plans that account for the deliverables and interdependencies of several workstreams? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a Programme PMO Analyst to aid the ongoing maturity of a change and transformation function with several enterprise workstreams in flight.
As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and modernising.
This is an up to 6 month contract, offered either inside or outside IR35.
The purpose of the role will be to work closely with several programme and projects leads to ensure an overarching programme plan through to delivery.
Your day-to-day responsibilities will include providing analytical skills to aid and inform programme planning, tracking, and management; RAID management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the programme and project portfolio; continuously improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production.
Must Have
Commercial PMO Analyst experience at programme level, programme management, senior project management, or similar.
Strong knowledge of project management strategies, processes, and tools.
Excellent RAID & Finance Workbook Management skills to forecast and track risk and spend.
The ability to analyse complex data and to make decisions based on that analysis.
Experience with PMO/PPM software tools.
Strong Programme coordination, reporting, and administration skills.
You will be able to work under pressure in an environment with a constant changes and operational demands.
Nice to Have
Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc.
Professional certification, such as PRINCE2, APMP, P3O, or similar
Experience of working on or within ERP/digital transformations
As an individual you will be a strong communicator with good interpersonal skills.
You will have good critical-thinking, analysis, and problem-solving abilities, and be motivated, self-disciplined, and eager to contribute.
The contract is offered on an initial 3-6 month contract basis either inside or outside of IR35, predominantly being based remote but with the flexibility to attend site in London when required.
A quick start is required and, as such, interview appointments for suitable experienced consultants are available at swift turnaround.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3-6 Months
Salary / Rate: £400 - £500 per day + 3-6 Months
Posted: 2024-11-21 17:00:09
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Are you looking to progress your recruitment career, or are you looking for a new career entirely? Are you a combination of ambitious & driven, personable & articulate, influential & inquisitive, sales & delivery orientated, organised & problem solving, loyal & collaborative, and/or responsible & self-motivated - and are you seeking a career development opportunity where you can see and realise the results of your hard work? Regardless of whether you are currently working in recruitment or not, your current/previous experience or educational status, if you're able to demonstrate the right character traits then we have an amazing career opportunity for you.
The Company
Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK.
We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each others success.
We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner.
That means looking to partner with people for the long term based on trust and to deliver consistently, not to harass people or do just about anything for a quick sale.
We are searching for like-minded professionals that are bright, enthusiastic, positive, ambitious, mentally agile, conscientious, and driven.
The Role
As a Resourcing & Candidate Consultant you will pre-screen candidates before interview for suitability and conduct interviews; keep in regular contact to review progress, performance & availability; coach candidates on interview skills/skills testing; manage Contractor availability to meet client needs; market candidate; search/shortlist candidates in line with job requirements in a timely and efficient manner; ensure CVs are of a suitable standard and reflective of requests; and provide information to candidates on clients and job specifications; and perform internal administration duties.
We have opportunities for those that wish to lead; those that wants to recruit to contract desks, permanent desks, or hybrid desks; resourcing or candidate consultants; or indirect sales & marketing.
The Person
We will consider all backgrounds if you are likeminded and meet the personality profile, however we are looking for a at least a couple of years work experience in industry so you are fully versed and acclimatised to working five days week in and week out consistently.
Well-trodden paths include;
Existing Recruiters, looking for a new environment and the chance to work in a positive environment with like-minded people.
Tech/IT experience ideal, but not a pre-requisite.
Sales roles - previous sales experience is beneficial both for the tasks at hand and knowledge of resilience required.
Retail - those who have excelled in customer service backgrounds often display the relationship building skills, experience of working with targets, and positive approach required.
Research - Gathering and recording information, Identifying candidates and clients without the full information required, headhunting and shortlisting for hard to fill roles, gathering data sets, reporting - these are all tasks inherently associated with a recruitment desk.
Graduates - Graduates that have finished University, had to achieve many goals and targets along the way, and have entered employment in a chosen career before realising is not for them or has no real progression or earning potential.
Non-Graduates - Whether you went into work straight from school or went to college, you may have reached that point where you want a career and not a job, something challenging and fun, where you want to work hard as long as you can see the rewards that will come.
Changing Careers/Returning to Work - You may have had an enforced absence due to life events, maternity/paternity, or just know that you need to do something new to reinvigorate and have the right set of transferable skills.
The Benefits
Informed Recruitment offers excellent support and mentoring throughout your career with us, and we pride ourselves on rewarding your success, dedication, and hard work.
In return for your achievements, you'll receive;
Competitive salary
A stable, top class, and uncapped commission structure
Access to cutting edge technology and detailed market specific resources.
A career with real prospects to progress as the business grows.
Social gatherings and competitions designed to reward those going above and beyond.
A competitive holiday entitlement, increasing with length of service.
Professional development opportunities.
Ongoing progress meetings, performance, & salary reviews.
A career in the ever growing, dynamic industries of Tech & Recruitment
A supportive, driven, and positive work environment.
Easy office access - city centre location within easy reach of bus stops, tram stops, and the train station.
If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a detailed covering note explaining why you fit the bill and your reasons for applying.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Nottingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-11-11 10:47:00
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Are you looking to progress your recruitment career, or are you looking for a new career entirely? Are you a combination of ambitious & driven, personable & articulate, influential & inquisitive, sales & delivery orientated, organised & problem solving, loyal & collaborative, and/or responsible & self-motivated - and are you seeking a career development opportunity where you can see and realise the results of your hard work? Regardless of whether you are currently working in recruitment or not, your current/previous experience or educational status, if you're able to demonstrate the right character traits then we have an amazing career opportunity for you.
The Company
Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK.
We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each others success.
We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner.
That means looking to partner with people for the long term based on trust and to deliver consistently, not to harass people or do just about anything for a quick sale.
We are searching for likeminded professionals that are bright, enthusiastic, positive, ambitious, mentally agile, conscientious, and driven.
The Role
Working alongside a hard-working, collaborative, supportive and professional team, you will be taking a hands on and active role in developing a desk, where you will be responsible and accountable for the entire recruitment process.
You will be assessing and understanding the current market, identifying your own leads and business prospects, developing new and existing clients, resourcing and managing candidates and contractors, and most importantly, promoting and selling your solutions and expertise within a competitive and niche industry.
However, you will do so from a position of strength in a warm market that is under-developed, with access to up-to-date resources, candidates, and leads, with a team around you that can offer you help, insight, and knowledge to help you achieve.
We have opportunities for those that wish to lead; those that wants to recruit to contract desks, permanent desks, or hybrid desks; resourcing or candidate consultants; or indirect sales & marketing.
The Person
We will consider all backgrounds if you are likeminded and meet the personality profile, however we are looking for a at least a couple of years work experience in industry so you are fully versed and acclimatised to working five days week in and week out consistently.
Well-trodden paths include;
Existing Recruiters, looking for a new environment and the chance to work in a positive environment with like-minded people.
Tech/IT experience ideal, but not a pre-requisite.
Sales roles - previous sales experience is beneficial both for the tasks at hand and knowledge of resilience required.
Retail - those who have excelled in customer service backgrounds often display the relationship building skills, experience of working with targets, and positive approach required.
Research - Gathering and recording information, Identifying candidates and clients without the full information required, headhunting and shortlisting for hard to fill roles, gathering data sets, reporting - these are all tasks inherently associated with a recruitment desk.
Graduates - Graduates that have finished University, had to achieve many goals and targets along the way, and have entered employment in a chosen career before realising is not for them or has no real progression or earning potential.
Non-Graduates - Whether you went into work straight from school or went to college, you may have reached that point where you want a career and not a job, something challenging and fun, where you want to work hard as long as you can see the rewards that will come.
Changing Careers/Returning to Work - You may have had an enforced absence due to life events, maternity/paternity, or just know that you need to do something new to reinvigorate and have the right set of transferable skills.
The Benefits
Informed Recruitment offers excellent support and mentoring throughout your career with us, and we pride ourselves on rewarding your success, dedication, and hard work.
In return for your achievements, you'll receive;
Competitive salary
A stable, top class, and uncapped commission structure
Access to cutting edge technology and detailed market specific resources.
A career with real prospects to progress as the business grows.
Social gatherings and competitions designed to reward those going above and beyond.
A competitive holiday entitlement, increasing with length of service.
Professional development opportunities.
Ongoing progress meetings, performance, & salary reviews.
A career in the ever growing and dynamic industries of Tech & Recruitment
A supportive, driven, and positive work environment.
Easy office access - city centre location within easy reach of bus stops, tram stops, and the train station.
If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a detailed covering note explaining why you fit the bill and your reasons for applying.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Nottingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25000 - £50000 per annum
Posted: 2024-11-11 10:45:08
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Are you an exceptional Quantity Surveying professional that is both technically skilled and commercially aware? Do you have further experience in the affordable housing sector? Let Informed Recruitment help you achieve your potential with an exciting opportunity for a Head of Building Surveying to provide consultancy services to a range of customers as part of a growing housing, construction, technical services, and asset management services consultancy.
This permanent role is offered on a hybrid working basis. The objective of the role will be to work with an experienced technical services team to deliver a wide range of progressive project work whilst helping to successfully execute property assets and constructions projects.
Your day-to-day responsibilities will include developing the most appropriate pricing method and models for projects and frameworks; quality check cost models; provide cost estimates prior to procurements; maintain a register of benchmark prices; the creation, review an critique of contract documentation; prepare tenders, bill of quantities, work schedules, specifications and schedules of rates; understand and undertake duties in relation to CDM regulations; identify and mitigate risk; keep abreast of relevant legislation and market news; and act as a driven member of an in0-hosue consultancy team committed to delivering high quality and cost effective solutions to customers. Must Have
An exceptional track record in the construction industry, with commercial experience of pre and post contract Quantity Surveying.
Experience of construction and commercial Project Management in new developments, redevelopments, maintenance, and other forms construction to include CDM Regulations, and Health & Safety.
Experience of working with the Social Housing sector, either directly or with a supplier, covering Asset Management, Construction, and Technical Services.
Experience of writing and working with Complex Building Specifications & Pricing Models, as well as technical specification development, legal & contractual documentation, and construction service contracts.
Experience of Property Maintenance, Decent Homes, and Property Defects & Remediation.
Nice to Have
Experience of managing procurement projects for construction or asset management.
Experience of the legal regulatory framework around housing maintenance.
Detailed experience of residential development in the affordable housing sector.
Preparing and delivering business plans and projects in pre-construction.
A relevant subject matter degree, HNC, or certification(s), and/or certification in a related discipline such CIOB, RICS, CIAT.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, split 50/50 between with time spent working from home, an office in central Birmingham, and travel to customer sites for which you will receive an essential car users' allowance and costs catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance, pension scheme, and health insurance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £50000 - £60000 per annum + Excellent Benefits
Posted: 2024-10-28 17:10:05
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Are you an experienced marketing professional? Are you looking to join a busy, thriving business and take an opportunity to help deliver an operation marketing strategy covering a number of disciplines? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Marketing Officer for a socially aligned procurement framework in the West Midlands.
Informed Recruitment are a specialist provider of resource to the Property & Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
This role is offered on a 50/50 home-office hybrid basis.The objective of the role will be to provide the Marketing Manager with direct assistance in delivering the strategic marketing strategy and assist with operational duties.
Your day-to-day duties will cover marketing the company brand and services to key markets; building relationships with the marketing teams of customers for joint releases; produce content for the annual calendar of activities; plan and prepare individual projects; help, plan, and organise exhibitions and events; management website content and presentation; web traffic monitoring and reports; manage a forward plan of articles, testimonials, case studies and videos; manage and maintain a newsletter and distribution list; competitor analysis and market research; and process documentation.Essential Skills
A successful background in a marketing capacity, both online and offline, with a strong understanding of sales and marketing principles.
Proficient in Digital Content Creation tools (Such as Adobe Creative), graphic design, and video editing.
Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.
Highly Desirable / Will Strengthen Application
Web content management systems
Web traffic monitoring systems, such as Google Analytics.
Experience of the current Social Property market and the challenges that it faces.
Experience of procurement and/or knowledge of procurement frameworks.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with 50% of the time spent in an office in central Birmingham, and 50% working.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £35000 per annum + Excellent Benefits
Posted: 2024-10-23 15:14:44
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Are you an experienced data professional with experience across data analysis & insight, data management, and data cleansing? Do you have strong Excel skills and a background working with Social Housing &/or Property Asset Management data? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Data Analyst, providing you with opportunity to make a real difference.
As a specialist provider of IT resource to the Housing & Property Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers and offering you the opportunity to work on some exciting projects as well as BAU.
This is a permanent opportunity offered on a hybrid basis with at least two office days per week at a London office.The objective of the role will be to act as a data steward for a company and ensure that the organisation can be reliably informed by their data.
Your day-to-day activities will cover a breadth of tasks from reviewing data and providing report, insight, and analysis, undertaking market research, identifying opportunities where data suggests and all associated documentation.
You will also compile and maintain a Data Register, deliver performance monitoring, bench-marking, and analysis; compile all statutory reporting returns such as Housemark or NROSH; develop reports & dashboards; act as a data liaison for all system implementations & upgrades; and facilitate data literacy across the organisation.Must Have
A commercial track record in data, information or performance analysis and an understanding of the principles of data management, data manipulation, and data cleansing.
Experience working with Social Housing &/or Property Asset Management data sets.
At least a basic understanding of SQL scripts, and the desire to learn and become more advanced.
MS Excel skills to VLOOKUP, XLOOKUP & Pivot chart/table capability
Identification of data errors through exception reporting and subsequent data cleansing.
Experience working with data from multiple sources.
Nice to have / Will Strengthen Application
Free hand SQL scripting to interrogate data sets.
Advanced MS Excel skills including Power Pivot Tables, DAX, VBA, and/or macros.
Business Intelligence tools - Power BI, SSRS, or MS Report Writer.
Experience working with data sets from social housing and / or with social housing management or property asset management systems (Such as Civica Cx, NEC Housing, MRI/Orchard, Aareon QL, Capita One/OPENHousing, MIS ActiveH, or similar.)
Relevant certification or education.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving, excellent presentation skills, and meticulous record keeping.
This role is hybrid, with two days in the office in North London, with the rest working from home.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: London, England
Duration: Permanent
Salary / Rate: £40000 - £44000 per annum + Excellent Benefits
Posted: 2024-10-18 16:48:17
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Are you an experienced IT Trainer? Do you have experience delivering software training on Social Housing centric applications? If this describes you, then let Informed Recruitment help you to achieve your potential with an exciting opportunity to take ownership of training needs analysis, create content and deliver training following a software implementation project.
As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference following a large-scale transformation.
This is a hybrid role split 50/50 between home and a London office. The purpose of your role will be to assist services in delivering training on their line of business applications by carrying out training needs analysis, creating and documenting courses and delivering user training.
Day to day responsibilities will include the design and expansion of a training and development programme based on the needs of the organisation; the identification of Training Needs Analysis; Authoring, Developing and Creating effective and bespoke training programmes for users; Producing training materials for in-house courses; Creating and delivering a range of training using classroom, online and blended learning; Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment and overall Training analysis and lessons learned reporting. Must Have
Demonstrable commercial experience of software training from initial needs assessment, through course creation and delivery in a variety of formats.
Direct experience developing and delivering training sessions for Social Housing management systems (such as Aareon QL, MRI Enterprise/Orchard Housing, NEC/Northgate Housing, Capita One/OPENHousing, Civica Cx, MIS Active H, or similar)
A broad understanding of an array of housing system modules
UAT systems
Good knowledge of data
Nice to Have
Training certification such as TAP or similar.
As an individual you will be customer focused and have strong interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and be able to influence views and attitudes where necessary.
You will have excellent communication skills, both written and oral, with high level presentation abilities.
You will be enthusiastic & positive, have strong team-working skills and a collaborative approach to learning, both face-to-face and remotely, initiative, innovative problem solving and multitasking ability.
If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
This role is hybrid with 2/3 days in the office in London and 2/3 days home based.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, health-care and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35000 - £41000 per annum + Excellent Benefits, Hols, Pension
Posted: 2024-10-15 15:19:01
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Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike.
Day-to-day duties will cover administrative and account management tasks.
Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring.
Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers.
Essential Skills
A successful background in Customer Services, Office Management &/or Account management.
Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market and the challenges that it faces.
Experience of procurement and/or knowledge of procurement frameworks.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Duration: Permanent
Salary / Rate: £35000 - £40000 per annum + Excellent Benefits, Hols, Pension
Posted: 2024-10-15 13:39:52
