IT Applications Manager - Central London
£650 - £700 p/d (outside IR35) - 3 month initial term
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis.
This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise.
This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
, Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
, Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
, Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
, Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
, Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
, Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
, Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
, Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
, Establish governance frameworks, standards and best practices for application development and management
, Ensure security, scalability and enterprise alignment for all applications and digital workflows
, Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
, Strong experience with low-code/no-code platforms
, Proven ability to lead and deliver change management initiatives across business systems
, Experience in application standardisation and rationalisation across business units
, Leadership experience managing cross-functional teams and vendor relationships
, Skilled in business process mapping, workflow automation and data modelling
, Familiarity with enterprise integrations and APIs
, Strong understanding of IT governance, compliance and security principles
, Ideally ITIL certified with experience in ITIL change management
, Experience in user enablement, training and digital adoption
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £650 - £700 per day + outside IR35
Posted: 2026-03-17 15:34:24
Service Delivery Manager - Managed Services Provider
Location: Hybrid / London Salary: Up to £55,000, depending on experience
A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations.
This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.
The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction.
The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support.
The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.
Key Responsibilities:
Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.
Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.
Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.
Acting as the senior point of escalation for service‑related matters and ensuring timely resolution.
Building and maintaining strong customer relationships through regular service reviews and performance reporting.
Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.
Identifying opportunities to enhance service efficiency, quality, and customer experience.
Experience required:
Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment.
Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.
Confident leadership style with the ability to motivate, guide, and develop teams.
Excellent communication and stakeholder‑management skills.
A customer‑focused approach with a commitment to delivering high‑quality service.
Ability to balance strategic thinking with hands‑on operational involvement.
Paying up to £55,000, depending on experience.
Hybrid / London based.
Must be eligible to work in the UK. ....Read more...
Type: Permanent Location: London, England
Salary / Rate: Up to £55000.00 per annum
Posted: 2026-03-16 12:41:25
