22 - 24 hrs p/wk £24,500 Pro rata + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-24 23:35:03
Highly Competitive Salary + Bonus + Benefits + Fully RemoteAn exciting new opportunity now exists for a highly organised leader with a growth focussed mentality, to join a well-established, end-to-end learning services partner dedicated to delivering innovative learning solutions to their clients.Our client has an exceptionally strong reputation within the learning space, specialising in providing all things L&D from consultation, learning technology solutions and support, learning solutions whether that be design or curation, and access to a global L&D freelance market.
They're proud to partner with some big global clients to support the delivery of their people and digital learning strategies.
The main purpose of the role is to lead, motivate and develop a team of highly effective learning focused specialists in the delivery of digital learning interventions to meet the identified performance needs / gaps.Working as part of the UX and Technology Solutions team, your team will be responsible for the end-to-end curation and management of a portfolio of learning solutions leveraging all forms of learning mediums available (Classroom, Virtual, Online, Digital)Key Responsibilities
Lead a high performing team of L&D specialists that can develop a varied portfolio of learning programmes utilising all available learning mediums (E.G Formal, Digital, Virtual, etc).
Support the Client Experience Manager and Business Development Lead in developing engaging and profitable proposals and statements of work.
Drive a blended learning strategy in order to maximise learning efficiency through effective pedagogy practices which in turn increase the effectiveness and quality of learning whilst reducing operational down time.
Utilise all measurement and evaluation tools to drive high engagement across the global user base and create easily accessible and actionable reporting.
Establish a ‘Customer Centric Mind-set' with regards to digital learning, placing both the Customer and Employee at the heart of experiential led learning.
Manage a portfolio of learning projects across multiple Business Units, establishing effective communication & planning strategies to ensure projects are delivered on time, and in line with governance standards.
Build effective relationships with L&D Learning Partners to undertake review (Quality Assurance) processes to enable operational training feedback into the quality and effectiveness of learning content and solutions.
Establish the ongoing required skills and capabilities of your team that are in line with operational needs to ensure learning design evolves in line with business need.
Establish a ‘Performance Coaching' based approach to the development of your learning team, driving a culture of self-development / shared development amongst the specialists.
Ensure performance measures for the platform and your team are defined with clear Scorecards established against which specialist performance is coached, developed and managed.
Demonstrate a 'continual improvement mind-set' to ensure that yours and the wider Learning Solutions Team continues to evolve through exposure to different learning practices.
Be an advocate for latest learning trends engaging your team in how they can best adopt virtual, digital and emerging learning practices through the lenses of great instructional design.
Skills & Experience
Track record in developing and leading a high performing team of L&D specialists and LMS platform.
Development of learning interventions/curations predicated on solid instructional design practice which maximise efficiency of training delivery, and effectiveness of learning programmes
Creation of in-house L&D brand that sees the learning deployed as being recognisable for value-add and positive impact on performance
Deployment of strong Quality Assurance practices that engender a focus on quality and the customer (learner)
Demonstration of ‘digital' adding value to all forms of learning solutions.
Experience in effectively communicating project priorities and developing multiple projects simultaneously
Rigorous, independent execution as well as ability to work cross function, with stakeholders and 3rd party providers
Strong attention to detail and accuracy in work.
Highly organised with the ability to keep lots of plates spinning.
Commercially astute with a growth mindset
Client focussed and adaptable
Drive and commitment to exceeding targets and excellence
Benefits
Be part of an innovative and growth-focused organisation.
Opportunity to develop our partnership methodology through this next phase of growth.
Work in a flexible, collaborative and innovative team environment with some great people.
Shape the future of our business by staying ahead in a competitive industry.
24 days holiday per year, plus your birthday off
We are closed over the Christmas/New Year holiday period
Private healthcare
Genuinely flexible working
Remote working (although there is an office in Manchester which is available)
Two Volunteering days per year
Bonus linked to Company Performance
This is a fantastic opportunity for an inspirational leader to join a sector leading, highly ambitious business offering long term challenge and career development.
Apply now for more details. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Bonus + Benefits + Fully Remote
Posted: 2024-10-24 09:05:54
