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Health and Safety Manager
Remote working / travel to some sites required in the North West.
Up to £45,000 per annum
Are you a Health and Safety professional with a passion for making a difference in the parking industry? Do you thrive in a fast-paced environment where you can make a real impact on the safety and well-being of others? If so, we have an exciting opportunity for you!
We are currently seeking a proactive Health and Safety Manager to join our existing team and you will play a crucial role in ensuring the highest standards of health and safety across our parking operations.
You will be responsible for:
- Developing and implementing robust health and safety policies and procedures.
- Conducting regular risk assessments and ensuring appropriate control measures are in place.
- Providing expert advice and guidance on health and safety matters to all levels.
- Ensuring compliance with all relevant legislation and industry standards.
- Investigating incidents and accidents and implementing measures to prevent recurrence.
- Carry out regular site inspections and audits to ensure EHS policies and procedures are being properly implemented.
- Ensure working practices are safe and comply with Company policy and relevant legislation.
- Conducting regular audits and inspections to identify areas for improvement.
- Keep records of site inspection / audit findings and produce reports that identify non-compliances and suggest improvements.
- Keeping up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive legislation and any developments that may affect the parking/security/enforcement industry.
To be successful in this role, you will need to have:
- A minimum of 2 years' experience in a health and safety role.
- Relevant health and safety qualification (e.g., NEBOSH/IEMA).
- Excellent communication and interpersonal skills.
- The ability to work independently and make sound decisions.
- Strong analytical and problem-solving skills.
- A proactive and hands-on approach to health and safety management.
- Able to design and deliver presentations, produce written reports, and analyse data.
Why Choose Us?
- We prioritise employee development and growth.
- We offer a supportive and collaborative work environment.
We have a track record of promoting from within.
We understand the importance of succession planning for the long-term success of APCOA.
That's why we identify and nurture high-potential employees for future leadership roles.
Through mentorship, leadership training, and exposure to different departments, you'll be prepared to take on new challenges and responsibilities.
What we can offer you:
At APCOA your expertise is valued, and we recognise your dedication with a competitive salary that reflects your skills and contributions.
- Salary: £35,000 per annum.
- Hours: 37.5 hours per week, allowing you to maintain a healthy work-life balance.
- Annual Leave: 33 Days per annum (25+8 BH).
- Training and Development: Elevate your skills through ongoing training opportunities, ensuring you stay ahead in your field.
- Pension Scheme: Plan for the future with our comprehensive pension scheme, providing financial security as you embark on your career journey.
- Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.
If you have a strong commitment to health and safety, excellent communication and IT skills, and the ability to manage your workload effectively, we want to hear from you! Apply now to join our team and make a positive impact on the health and safety of APCOA.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 21/11/2024
Salary / Rate: £45,000 Per Annum
Posted: 2024-11-21 12:21:04
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Customer Service Executive Permanent, full-time positionBased in Hertford SG13Mon-Fri – 8:30am-5:00pm (half hour lunch)Salary: £24,000Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China.They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their team!They are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company.
A can-do attitude within their fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on.
You will need to be confident in responding to customers via email and social media in a polite and positive manner.The role includes, but is not limited to:
Dealing with customer warranty claims (Global) and seeing through to resolutionDealing with online order returns and refundsMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer enquiries/complaintsCommunicating with customers, being the main point of contact for multiple social media accounts (Twitter, Facebook, Instagram, Shopify)Keeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportUsing inhouse systems and Excel to produce and maintain management reportsEnsure timely responses in line with Service Level Agreements (SLA’s)
The ideal candidate will have:
Previous customer service experience.Previous experience within customer service, web chat and responding to customers via social mediaBe able to use your initiative, be highly organised and have excellent written and verbal communication skillsMaintain professional, presentable, and courteous imageBe customer orientated with a flexible, can-do attitudeBe competent in using MS Office, especially Excel & OutlookBe able to handle lightweight but bulky luggage samplesBe capable of working under pressure to meet targets in a fast-paced environmentDemonstrate a willing and quick capability to learn
*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for the client, rather than the full recruitment process. The client shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website. ....Read more...
Type: Permanent Location: Hertford, Hertfordshire, England
Start: ASAP
Duration: Perm
Salary / Rate: £24k per year
Posted: 2024-11-21 10:29:40
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Parking Enforcement Officer - Richmond - Full time; 42.5 hours per week - £29,061.50 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 21
* and have a full UK Drivers License?
If the answer is "YES" then keep reading as we have new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
Yes, youll be issuing parking tickets, but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
- You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)
Workplace Pension
Free Uniform
Access to Learning & Development
Employee Discount Scheme
Working 5 days of 7 as per rota
Shifts:
07:30am 17:00
09:30am 19:00
13:30pm 23:00
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch shortly
.
*Applicants must be over 21 for insurance purposes
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
'' ....Read more...
Type: Permanent Location: Twickenham,England
Start: 20/11/2024
Salary / Rate: £29,061.50 per annum
Posted: 2024-11-20 12:34:03
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Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriateAdministration duties including emails, data inputting and typingOther additional duties to support priorities of the centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT and admin skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Strong attention to detail and accuracy
What's on Offer?
Temporary position until the end of March 2025Full time hours 8:30 am - 17:00pmWorking hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotationBased in modern offices in the centre of Llandudno which is accessible using public transportStarting on an hourly rate of £11.44 Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.
If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Type: Contract Location: LL30 2RP, Llandudno, Conwy, Wales
Start: 20 November 2024
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-11-20 12:05:06
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Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary up until the end of March 2025.
working part time, 8:45 am to 13:45pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Type: Contract Location: LL30 2RP, Llandudno, Conwy, Wales
Start: 20 November 2024
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-11-20 11:59:04
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Job Title: Complaints Investigator Locations: London W6, Contract Type: 3 months temporary Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPThe Role Summary
This is a hybrid role with minimum of three days in the office.
We are looking for a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.
You will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards.
This role requires strong communication, organisational, and problem-solving skills, as well as a customer-focused approach to ensure a positive outcome for all parties involved.
Your key duties within the role will include:
Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person, adhering to service standards and meeting diverse customer needs.
Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.
Conduct comprehensive investigations using all available information and documentation, ensuring fairness and impartiality in your approach.
Acknowledge and resolve complaints by project-managing high-quality responses tailored to the individual needs of customers.
Address and resolve complex, ongoing complaints with a proactive and solution-oriented mindset.
Prepare detailed documentation for stage 2 reviews, providing expert guidance to facilitate swift resolutions.
Draft high-level written responses that align with regulatory guidelines and standards for complaint handling.
Process and issue compensation payments promptly, ensuring adherence to established service standards.
Maintain accurate and detailed records of all interactions and updates related to complaints in the CRM system.
Key requirements
Proven experience in complaints handling, customer service, or a similar role.
Sound understanding of regulatory timescales and deadlines for complaint resolution.
Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
Exceptional organisational skills and the ability to manage multiple cases simultaneously.
Empathy and a customer-focused approach, with a commitment to understanding and addressing customer concerns.
Attention to detail and the ability to analyse complex information to reach fair outcomes.
Proficiency in using CRM systems and maintaining accurate records.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Salary / Rate: Up to £21.83 per hour
Posted: 2024-11-20 08:26:37
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Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour week - Monday - Friday Salary: £23,795 per annum Office Administrator required for my client.Are you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you.
We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is givenKey duties will include:Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routes ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Start: ASAP
Duration: permanent
Salary / Rate: £23,795 per year + parking
Posted: 2024-11-19 09:56:29
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The Role
Civil Enforcement Officer Louth- Full Time; 45 hours per week - £27,144 per annum
Driving Licence essential for this role.
Do you enjoy working outside? Would you like to have a positive impact on your local area? Are you over 18?
If you answered yes, then this may be the opportunity for you as we are recruiting Civil Enforcement Officers in Stamford.
Civil Enforcement Officers are an important part of the local community.
You will ensure that all drivers follow parking policies on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
What will you do? :
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- Record and issue Penalty Charge Notices.
- You will check parking meters and car park equipment and report damage or faults.
- Report defective signs and road markings, identifying and reporting abandoned vehicles.â¯
- You will explain policies to motorists and advise them about parking facilities.â¯
- Check tickets and attend to minor machine faults.
- Ensure car parks and their facilities are clean, tidy and satisfactory
Are you ready to create a positive impact in Louth?
What will you bring?
- Excellent customer service skills.
- You will have good spoken and written English and arithmetic skills.
- Strong communication skills.
- You will have experience or the desire to work outdoors.
- Resilience as you could be walking quite long distances on patrol.
- You will hold a Full UK Drivers Licence - Essential.
At APCOA, we recognise the devotion and hard work of our officers and are always thinking of new ways to reward them! Some of the benefits of the position are:
£11.60 per hour
5 shifts per week (4 during daytime hours and 1 finishing at 9:30 pm latest)
Up to 28 days annual leave (including Bank Holidays)
Workplace Pension
Training and Development
Opportunity for Career Development
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Louth,England
Start: 15/11/2024
Salary / Rate: £27,144 per annum
Posted: 2024-11-15 15:15:04
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The Role
Operations Support Manager - Hillingdon - Full-Time 42.5 hours per week - £32,500 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients and offering excellent customer service to our car park users and members of the public.
An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area.
Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?
- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract
What will you bring?
- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence
What can we offer you? :
£32,500 per annum
42.5 hours per week
28 days holiday per year (including Bank Holidays)
Pension scheme
Training & Development opportunities
Employee Discount scheme
Does this sound like you? If you think you are right for the role please apply now.
Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a inspiring work atmosphere where successes are shared.
With interesting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work
'' ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 15/11/2024
Salary / Rate: £32,500 per annum
Posted: 2024-11-15 15:14:04
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The Role
Environmental Enforcement Officer - Bromley - Full-Time; 42.5 hours per week - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Bromley,England
Start: 15/11/2024
Salary / Rate: £30,940 per annum
Posted: 2024-11-15 15:09:04
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The Role
School Crossing Patrol - (Lollipop person) - Part-Time - £11.44 per hour.
The school you will be posted at is Churchfields Primary School, Churchfields Rd, Beckenham BR3 4QY
Part-Time - £11.44 per hour - Please read carefully the details below, before applying as you need to live locally.
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £11.44 per hour or £4999.28 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means no worries about not being paid during the school holidays!
This role is based outside Churchfields Primary School helping the students and their families get to and from school safely
Are you looking for a few hours a week? Some extra money?
Are you friendly and reliable? Willing to work outdoors in all weathers to ensure the safety of families?
Do you care about your community and have a little time to spare?
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
What will you do?
- Ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- Operate hazard warning signs as appropriate.
- Control and direct traffic as appropriate.
- Maintain control over families who are awaiting instructions to cross.
- Use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- Frequently assess the risks that come with the crossing site to detect any problems.
- Report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to an enhanced Disclosure Barring Check (DBS).
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Beckenham,England
Start: 15/11/2024
Salary / Rate: £4999.28 per annum.
Posted: 2024-11-15 15:07:03
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School Crossing Patrol - (Lollipop person) - Part-Time - £11.44 per hour.
The school you will be posted at is Hayes Primary School, George Ln, Hayes, Bromley BR2 7LQ
Part-Time - £11.44 per hour - Please read carefully the details below, before applying as you need to live locally.
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £11.44 per hour or £4999.28 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means no worries about not being paid during the school holidays!
This role is based outside Hayes Primary School helping the students and their families get to and from school safely
Are you looking for a few hours a week? Some extra money?
Are you friendly and reliable? Willing to work outdoors in all weathers to ensure the safety of families?
Do you care about your community and have a little time to spare?
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
What will you do?
- Ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- Operate hazard warning signs as appropriate.
- Control and direct traffic as appropriate.
- Maintain control over families who are awaiting instructions to cross.
- Use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- Frequently assess the risks that come with the crossing site to detect any problems.
- Report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to an enhanced Disclosure Barring Check (DBS).
PLEASE NOTE THIS ROLE WILL BEGIN IN MID OCTOBER.
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Bromley,England
Start: 15/11/2024
Salary / Rate: £4999.28 per annum.
Posted: 2024-11-15 15:04:04
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Field Support Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 days at home.Hours: Monday - Friday 08:30 - 17:00 pmWorking hours: 37.5 hours Salary: £22,575 + bonus
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time.
Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum + + bonus
Posted: 2024-11-15 13:02:38
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### Customer Service Coordinator
*
*Location:
*
* Mirfield
*
*Hours:
*
* 08:30 – 17:00 Monday to Thursday and 08:30 – 15:45 on Friday with a 45-minute unpaid lunch each day.
*
*Salary:
*
* £25,000A prestigious manufacturing business in the heart of West Yorkshire is seeking a dedicated Customer Service Coordinator.
This role offers the chance to be part of a thriving team, providing exceptional service to ensure customers receive their orders as expected.#### Benefits:-
*
*Competitive Salary:
*
* £25,000 per annum.-
*
*Work-Life Balance:
*
* Enjoy early finishes on Fridays.-
*
*Professional Growth:
*
* Regular one-to-one meetings with line managers to discuss goals and objectives.-
*
*Team Environment:
*
* Collaborate with a supportive team and contribute to cross-functional projects.-
*
*Health and Safety:
*
* Prioritise a safe working environment with comprehensive safety standards.#### Key Responsibilities:-
*
*Order Management:
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* Process and acknowledge sales orders, amend existing orders, and inform production and transport teams of any changes.-
*
*Customer Communication:
*
* Advise customers on delivery dates, shortages, and other relevant updates.-
*
*Logistics Coordination:
*
* Book deliveries, maintain delivery notes, and ensure all paperwork is signed and returned.-
*
*Database Maintenance:
*
* Manage complaints and returns, raise credit notes and invoices, and update customer information.-
*
*Financial Oversight:
*
* Check hauliers’ invoices, action daily billing runs, and raise pro-forma invoices.-
*
*Product Management:
*
* Create new product codes and prices, and maintain load calculators.-
*
*Quality Assurance:
*
* Participate in ISO and Ethical audits, manage quality issues, and ensure compliance with quality and audit processes.-
*
*Health and Safety:
*
* Adhere to and promote company safety policies, ensuring a clean and safe working environment.#### Required Skills and Experience:-
*
*Education:
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* GCSE Maths and English Grade 4(C) or above.-
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*Communication:
*
* Excellent professional communication skills for liaising with internal and external customers.-
*
*Administration:
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* Strong administration skills with excellent attention to detail.-
*
*Numeracy:
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* Highly numerate with experience in using Microsoft Office Applications.-
*
*Technical Knowledge:
*
* Familiarity with D365 is advantageous but not essential.This role is perfect for someone looking to make a significant impact in a dynamic and supportive environment.
Apply today to join a company that values professional growth, teamwork, and safety.
*
*Aqumen Business Solutions
*
* is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Mirfield, West Yorkshire, England
Start: ASAP
Salary / Rate: £25k per year + benefits
Posted: 2024-11-14 19:56:38
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Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday - Friday | 09:00am - 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you'll play a vital part in our client's Housing and Customer Services Directorate, where you'll engage directly with the public in both telephone and face-to-face settings.
Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Stoke-on-Trent, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-14 09:27:18
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Security Officer Luton & Dunstable University Hospital Full Time- 40 Hours Per Week - £23,859.26 Per Annum
Are you a security focused person?
Do you like working outdoors?
Do you have an SIA license?
If you answered yes, then read on!
An exciting prospect has arisen for someone that enjoys working with people.
You will provide a safe and secure atmosphere around Luton & Dunstable University Hospital.
You will be a flexible person, open to doing a variety of shifts.
The security function is provided all year round, so if you are flexible with your shifts then we need you!
What you'll do
- You will make sure life threatening situations do not occur, e.g., Fire, floods, chemical and gas leaks.
Etc.
- You will oversee the protection of all hospital property and assets.
- You will be in charge of the protection from loss, waste theft, breach of privacy and abuse of property.
- You will oversee the prevention of detection of crimes, which includes criminal damage, deception, theft, trespass and any other public order offences.
- You will manage parking enforcement and traffic at the hospital.
- You will patrol the site both inside and outside.
What you'll bring:
- You will have a current SIA license
- You will have excellent communication skills, both oral and written.
- You will have knowledge of Health and Safety.
- You will have strong customer service skills.
Does this sound like the next step for you? Then click apply today!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Luton,England
Start: 14/11/2024
Salary / Rate: £23,859.26 Per Annum
Posted: 2024-11-14 00:41:04
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Security Officer - St Mary's Hospital - Isle of Wight - £12.55 Per Hour
Do you have an SIA license?
Do you have good customer service skills?
If this sounds like you, then keep reading!
We are currently looking for security officers to join our team based in the Isle of Wight at St Mary's Hospital.
You will patrol the area ensuring the safety and security of the site and site users.
What you will do:
- You will ensure the safety and security of the Security Team, all customers and the property.
- You will frequently patrol and physically check all areas of site, both internal and external.
You will be ensuring that all areas are secured as per site instructions using patrol logging system.
- You will physically check all buildings to ensure doors and windows are secured as required.
- You will check expressly named rooms and all areas for fire or fire hazards.
- You will undertake checks and searches of individuals or vehicles entering or leaving the site when requested.
This must be done in a sensitive manner.
- You will keenly report possible break-ins, vandalism, theft, or other incidents, right away to the Team Manager or emergency services .
What you'll bring:
- SIA Security guard licence.
- Background in a Security Role.
- Reliable and conscientious attitude to work, including a proactive nature.
- Good customer service and communication skills.
Does this sound like you? Click apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Contract Location: Newport,England
Start: 14/11/2024
Salary / Rate: £12.55 Per Hour
Posted: 2024-11-14 00:36:04
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Client Operations Manager East Midlands Railway
£35,000 Per annum
Are you an experienced Operations Manager with excellent Communications skills?
We are looking for an organized person who is Client & Customer focused.
We are looking for a Client Operations Manager to play a vital part in all client communications by identifying, establishing and maintaining positive business relationships, whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations.
Key Responsibilities:
- Produce operational reviews to allow the analysis of trends and to introduce best practice across the contract
- Ensure specified response times are met, in accordance with contractual and local agreements
- Establish and maintain strong internal and external stakeholder partnership
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
- Monitor contract performance and implement measures to improve areas of poor performance
- Carry out regular continuous improvement audits of all operational procedures
- Manage and continuously improve the SLA performance of the service provided by APCOA
- Assist and support the client in the examination of pertinent information to determine the accuracy of customer/client complaints
- Establish and maintain Planned Preventative Maintenance (PPM) schedules to ensure all car park equipment is fully maintained and operational
What we are looking :
- Minimum 2 years management experience
- Strong commercial acumen
- Experience of monitoring SLAs
- Excellent interpersonal skills with the ability to build and maintain positive working relationships
- Previous experience communicating professionally with external stakeholders
This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients success.
Why join us:
- A dynamic and collaborative working environment
- Opportunities for professional development
- 25 Days Annual Leave per annum
- Company Pension Scheme
This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. Youll work in a collaborative environment where innovation is encouraged, and client success is paramount.
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Nottingham,England
Start: 14/11/2024
Salary / Rate: £35,000 per annum
Posted: 2024-11-14 00:13:03
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Customer Service Taxi Rank Agent - Heathrow Airport - £13.15 per hour - Full-time
Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player?
If you answered yes to these questions, then read on!
Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for Customer Services - Taxi Rank Agents. You will be the face of our business, bringing outstanding customer service within the Airport sector.
You will join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you will join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You will get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations.
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary.
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely.
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies.
- Be proactive and security conscious reporting any unattended packages/parcels.
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand.
- Dealing with passengers with oversize, 2 cab etc luggage requirements.
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given).
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.
What you'll bring: - Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- Driving licence preferable but not necessary.
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you.
We'll ensure you are rewarded for all your hard work, which is why we offer a benefits package which includes but is not limited to:
What we'll offer you:
- 42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)
- £13.15 per hour or £28719.60 per annum.
- Training and development
- Pension
- Employee discount scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Hounslow,England
Start: 13/11/2024
Salary / Rate: £13.15 Per Hour
Posted: 2024-11-13 21:42:04
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Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAP Work Pattern: Flexible | Travel Required Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025.
We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.Key Duties and Responsibilities:
Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
Provide Application Assistance: Guide claimants on completing and submitting their applications.
Form Completion: Assist residents directly by completing Pension Credit forms as needed.
Appointment Coordination: Manage bookings for Benefit Advisors.
Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.
Qualifications and Experience:
Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.
Full training will be provided to equip you with the knowledge and skills to support this vital community service.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Barnsley, England
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-11-13 14:30:44
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Health and Safety Manager
Remote working / travel to some sites required in Southeast area.
Up to £45,000 per annum
Are you a Health and Safety professional with a passion for making a difference in the parking industry? Do you thrive in a fast-paced environment where you can make a real impact on the safety and well-being of others?
If so, we have an exciting opportunity for you!
We are currently seeking a proactive Junior Health and Safety Manager to join our existing team and you will play a crucial role in ensuring the highest standards of health and safety across our parking operations.
You will be responsible for:
- Developing and implementing robust health and safety policies and procedures.
- Conducting regular risk assessments and ensuring appropriate control measures are in place.
- Providing expert advice and guidance on health and safety matters to all levels.
- Ensuring compliance with all relevant legislation and industry standards.
- Investigating incidents and accidents and implementing measures to prevent recurrence.
- Carry out regular site inspections and audits to ensure EHS policies and procedures are being properly implemented.
- Ensure working practices are safe and comply with Company policy and relevant legislation.
- Conducting regular audits and inspections to identify areas for improvement.
- Keep records of site inspection / audit findings and produce reports that identify non-compliances and suggest improvements.
- Keeping up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive legislation and any developments that may affect the parking/security/enforcement industry.
To be successful in this role, you will need to have:
- A minimum of 2 years' experience in a health and safety role.
- Relevant health and safety qualification (e.g., NEBOSH/IEMA).
- Excellent communication and interpersonal skills.
- The ability to work independently and make sound decisions.
- Strong analytical and problem-solving skills.
- A proactive and hands-on approach to health and safety management.
- Able to design and deliver presentations, produce written reports, and analyse data.
Why Choose Us?
- We prioritise employee development and growth.
- We offer a supportive and collaborative work environment.
We have a track record of promoting from within.
We understand the importance of succession planning for the long-term success of APCOA.
That's why we identify and nurture high-potential employees for future leadership roles.
Through mentorship, leadership training, and exposure to different departments, you'll be prepared to take on new challenges and responsibilities.
What we can offer you:
At APCOA your expertise is valued, and we recognise your dedication with a competitive salary that reflects your skills and contributions.
- Salary: £35,000 per annum.
- Hours: 37.5 hours per week, allowing you to maintain a healthy work-life balance.
- Annual Leave: 33 Days per annum (25+8 BH).
- Training and Development: Elevate your skills through ongoing training opportunities, ensuring you stay ahead in your field.
- Pension Scheme: Plan for the future with our comprehensive pension scheme, providing financial security as you embark on your career journey.
- Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.
If you have a strong commitment to health and safety, excellent communication and IT skills, and the ability to manage your workload effectively, we want to hear from you! Apply now to join our team and make a positive impact on the health and safety of APCOA.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 13/11/2024
Salary / Rate: £45000
Posted: 2024-11-13 12:35:05
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Role: Project Lead (Architect/Architectural Technologist)
Location: Dublin
Salary: Negotiable DOE
Our client are seeking a strong Project Lead who is a registered Architect/Architectural Technologist to join their Dublin office.
The successful applicant will work with a talented and successful team within the practice, where they will have the opportunity to gain exposure working on all project stages, both in the office and on-site, across a varied range of sectors.
In this role, they will have the opportunity to excel in their career.
This role involves a balance of design leadership, project management, and stakeholder collaboration.
Our clients include many of Ireland and the UK's top developers and property firms.
Work closely with clients to deliver cutting-edge projects across a wide range of sectors - retail, leisure, commercial, residential, industrial, hospitality and the public sector.
We are a fast-growing, dynamic company, offering the right person an exciting opportunity to grow and develop their role and play a key part in shaping the future of the practice.
Be at the heart of everything that we do.
The company is committed to developing and investing in their staff to make sure that the practice is a happy, rewarding, and professionally fulfilling place to develop careers.
Requirements:
-A qualified Architect or Architectural Technologist
-8+ years' experience
-Proven track record of having led design and technical teams through construction stages
-Ability to work with a wide array of project stakeholders both internal and external, in a fast-paced project delivery environment with an ability to influence the decision making process
-Strong experience in large residential/commercial projects preferred
-Possess excellent communication skills
-Have excellent technical knowledge of building construction
-Have good technical design skills
-Hands-on experience managing a project through the RIAI stages
-Full proficiency in Autodesk Revit
-Full knowledge of Irish Building Regulations
-Previous experience working in teams and on multiple projects simultaneously
Benefits:
-Competitive salary
-Pension scheme after 6 months
-Annual salary review
-Continuous Professional Development (CPD) programme and funding
-Taxsaver commuter tickets
-Bike To Work scheme
-Annual company teambuilding getaway
MC ....Read more...
Type: Permanent Location: Dublin, Republic of Ireland
Start: ASAP
Posted: 2024-11-13 08:30:41
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Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861)BonusPermanent ContractMonday – Friday 11:00 – 21:00Plus One Saturday every month 08:00 – 16:00 Customer Service AdvisorThe RoleWinsearch UK is currently working with a Food manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis.
The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Providing professional first line advice, guidance and support to the customer on a variety of productsHandling all customer interaction in a prompt, friendly and professional mannerObtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsTo Process any orders that come through.Advising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customersCapture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets
The CandidateYou will have the following skills, experiences and attributes…
You MUST be bilingual in Polish and English.Excellent verbal and written skills in both Polish and English.The candidate must be IT literate.A passion for delivering first class customer service.They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environmentSelf-Motivated and driven to succeed.Flexible with excellent attendance and punctualityThe candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.GCSE (or equivalent) in Maths and English, grade C and above are desirable
Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – Ryan Taylor – ryan.taylor@winsearch.uk FoodH Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Permanent Location: Trafford Park, Greater Manchester, England
Salary / Rate: £23,861 per year
Posted: 2024-11-12 16:34:41
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Client Account Manager Up to £50K
Midlands/Northampton Home based/remote with travel to sites.
APCOA
Are you a proactive, driven Account Manager with a passion for delivering exceptional client experiences and innovative solutions?
Were looking for a Client Account Manager to lead our retail & educational parking operations to enhance customer parking journeys and maximise revenue opportunities.
This is an ideal role for a skilled Account Manager ready to bring creativity, leadership, and strategic insight to a dynamic and client-centric environment.
Key Responsibilities:
- Build and maintain strong relationships with our client portfolio aligning their vision and aspirations to deliver tailored parking solutions that enhance the customer experience.
- Proactively identify, evaluate, and implement new opportunities to support and improve the customer parking journey across both sectors, including cutting edge parking systems to meet evolving customer needs.
- Source, negotiate and manage all third-party concession agreements to expand our parking offerings, add value and increase revenue potential.
- Establish and nurture partnerships with third-party suppliers to enhance operational capabilities and support the smooth running of parking services.
- Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to service complaints and contractual issues raised.
Generate client reports that provide actionable insights, helping clients understand metrics and key areas for improvement.
- Develop, present, and manage contract budgets.
Collaborate with stakeholders to create innovative proposals, demonstrating value and aligning with our clients objectives.
- Collaborate with IT to maintain a reliable registration platform, promptly reporting issues to ensure smooth operations.
What were looking for:
2+ years Account Management, ideally within a parking or customer focused, SLA/KPI driven environment.
Proven track record in leading teams, inspiring performance and driving continuous improvement in a client service setting.
A self starter with a knack for developing creative solutions and proactively seeking new ways to exceed client expectations.
Ability to use data to inform strategy, generate insights and deliver compelling client reports and proposals.
Skilled in negotiation and managing third party agreements to align with both client and business objectives.
Package and Benefits:
This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients success.
Competitive salary and Bonus: Car allowance: £46,000 pa plus Discretionary Bonus
Car Allowance: £4000 per annum
Comprehensive benefits: Including pension scheme & healthcare and employee discount scheme
Professional development: Opportunities for training and career advancement
Flexible working: Options to support work-life balance
Generous holiday allowance: 25 days holiday
Why join Us:
This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. Youll work in a collaborative environment where innovation is encouraged, and client success is paramount.
If youre ready to take your career to the next level and lead impactful, client centred projects, wed love to hear from you, so APPLY today to be part of a forward-thinking team committed to delivering exceptional client and customer parking experiences!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Northampton,England
Start: 12/11/2024
Salary / Rate: Up to £50,000 Per Annum
Posted: 2024-11-12 14:35:04
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Car Parking Attendant -Richmond - full-time - £29061.50 a year
Do you enjoy working outside?
Do you have excellent customer service skills and enjoy helping people?
Working on our Richmond Council contract you will form part of the parking team operating primarily across Richmond's car parks.
You will be an integral part of our team, offering first-class customer service to all users of the car park whilst ensuring the parking rules are adhered to for all users.
What can you except from being a Parking Attendant?
- Help resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
- Maintain site cleanliness, safety, whilst delivering continuous improvement in all these areas
- Meet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.
- Ensure a consistently high level of customer service, to effectively resolve customers problems on site wherever possible
- Carry out first line maintenance of payment machines, and other company equipment
- Assist with revenue transfers and maintain records revenue movement
What you'll bring:
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety requirements
- A reliable and responsible attitude to work, including ability to be proactive
We provide full training along with excellent career progression. Many of our current managers started out with us as foot patrol officers, so this could be a great place for you to start your career!
Here's an example of the current benefits on offer!
- £29061.50 per annum
- Shift pattern 5 days out of 7
- Training and Development
- Employee discount scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work setting where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have L&D chances to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Twickenham,England
Start: 12/11/2024
Salary / Rate: £29,061.50
Posted: 2024-11-12 09:42:04
