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Customer Care Agent - 6 Month Contract
Banbury | Hybrid (after training) |£25,000 | Monday-Friday, 8:30am-5pm
Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure.
This is not a new team.
You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year.
This role is offered on an initial 6 month contract starting February.
While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.
What you'll be doing
This is a fast paced, high volume customer environment, where quality and output both matter
Handling inbound customer queries by phone and email across pre and after-sales
Accurately processing orders, payments, returns and repair requests
Managing pricing, product information, stock and delivery queries
Owning complaints end-to-end- resolving issues with accountability and empathy
Liaising with logistics providers and internal teams to ensure timely resolutions
Raising credit notes, arranging repairs and handling warranty queries
Keeping systems updated and working to clear SLAs and KPIs
You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding.
What we're really looking for
This role suits someone who isn't fazed by challenge.
Confident, clear communicator with strong customer service experience
Resilient and emotionally intelligent able to handle difficult conversations
Comfortable working at pace with a strong focus on output and accuracy
Organised, detail-driven and able to juggle multiple priorities
Confident using IT systems (SAP / Google Workspace experience is useful but not essential)
If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here.
What's in it for you
Starting Salary: £25,000
Contract: 6 months (starting asap ideally February)
Hours: Monday-Friday, 8:30am-5pm
Holidays: 32 days (including bank holidays)
Hybrid working: 2 days per week once fully trained
Training: Structured onboarding programme
Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts
Workplace: Modern offices, strong culture, respected brand, supportive team
....Read more...
Type: Permanent Location: Banbury, England
Start: 10/02/2026
Duration: 6 months
Salary / Rate: Up to £25000 per annum + great benefits
Posted: 2026-01-09 13:34:13
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Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: Base Salary + Commissions, OTE £35k + We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performanceAbout youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Commissions, OTE £35k +
Posted: 2026-01-07 08:50:53
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Customer Complaints & Resolution ManagerLocation: Hybrid - 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic - OTE 39k per yearCitation provides expert HR, employment law, and health and safety support to businesses across the UK.
We help organisations stay compliant, protect their people, and create safer, more productive workplaces.
Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most - running their business.If you're a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we're definitely the company for you to grow with.
If our culture sounds like the right fit and you'd like to be part of our success story, we'd love to hear from you - send us your details today.What will I be responsible for?, Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed., Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions., Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements., Stay informed with a strong understanding of compliance functions and how they impact our clients., Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately., Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life., Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience., Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned., Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes., Deliver outstanding service to a diverse client base, and support your colleagues in doing the sameWho are we looking for?You'll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns.
Your communication skills - both written and verbal - enable you to engage, influence, and present confidently at every level of the organisation.You'll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality.
Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.Here's a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £39000.00 per annum + OTE
Posted: 2026-01-05 20:05:05
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CUSTOMER EXPERIENCE & PROJECT COORDINATOR CREWE - MONDAY TO FRIDAY UP TO £40,000 + PROGRESSION + GREAT CULTURE
Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.They are looking for a Customer Experience & Project Coordinator to join their Projects & Delivery team.
This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout.
This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.THE ROLE:
Supporting the planning, scheduling and coordination of international project timelines and deliverables
Maintaining accurate project documentation, trackers, reports and internal systems
Preparing project briefs, client updates and internal communications
Liaising with internal teams to ensure alignment on key milestones
Monitoring progress against KPIs and flagging any risks or delays
Assisting with supplier coordination and global logistics planning
Delivering timely, professional communication to clients and stakeholders
Ensuring all written communication meets the organisation's standards
Supporting the Project Manager during client meetings, taking minutes and tracking actions
Using project management tools and software to track tasks, timelines and dependencies
Contributing to continuous improvement initiatives across project workflows
Ensuring full compliance with internal procedures and external regulations
THE PERSON:
Strong organisational and time-management skills
Excellent attention to detail and a methodical approach
Confident communicator with strong written and verbal skills
A proactive learner with a desire to develop within project management
Comfortable managing multiple tasks and deadlines
Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
Experience using project management tools such as Monday.com or Asana is beneficial
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Crewe, England
Start: ASAP
Duration: Perm
Salary / Rate: £35000.00 - £40000.00 per annum + Benefits + Progression
Posted: 2026-01-05 14:42:34
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As a Customer Support Technician, you will be the primary point of contact for customers, offering technical assistance and guidance across our full range of products.
You will troubleshoot issues, answer inquiries, and ensure our customers receive timely and effective support.
Additionally, you will be involved in product testing to ensure optimal performance and reliability.
Responsibilities
Serve as the first point of contact for customers, providing technical support through phone, email, or in-person interactions.
Diagnose and resolve software, hardware, and application issues.
Escalate complex problems to the relevant technical team for swift resolution.
Record and document support cases and solutions in the ticketing system.
Maintain a high level of customer satisfaction by delivering clear, efficient assistance.
Assist with product testing, approvals, and the release process.
Requirements
Proven experience in a customer support role, ideally in a technology-based industry.
Strong writing skills and a professional telephone manner.
Ability to work independently and as part of a team.
Customer-focused, with a passion for problem-solving.
Full, clean UK driving license.
....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £29000 - £32000 Per Annum None
Posted: 2026-01-04 23:35:02
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We are looking for someone passionate about cars who thrives in a dynamic team environment and is eager to grow while serving as the first point of customer support.
You will provide technical support and guidance on our complete range of automotive and vehicle products.
Your role will involve troubleshooting issues, answering queries, and ensuring our customers receive prompt and effective assistance.
Responsibilities
Act as the first point of contact for customers, providing technical support via phone, email, or in person.
Diagnose and troubleshoot software, hardware, and application-related issues.
Escalate complex issues to the appropriate technical team, ensuring timely resolution.
Document support cases and solutions in the ticketing system.
Assist with product testing, sign-off, and release processes.
Collaborate with other departments to share insights and improve customer experiences.
Requirements
Proven experience in a customer support role, preferably in a technology-related industry.
Clear, concise writing technique and a polite telephone manner.
Excellent communication skills, both written and verbal.
Ability to work well in a team and independently.
Full, clean UK driving licence.
Basic electronics knowledge.
....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £32000 Per Annum None
Posted: 2026-01-04 23:35:02
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Food Safety Officer – Hotel GroupLocation: Nationwide (must have a full driving licence) Salary: Up to £50,000 + Bonus + Car allowanceJoin a growing hotel group committed to delivering excellent guest experiences and maintaining top standards of food safety across its restaurants, bars, and kitchens.You will lead the way in ensuring full compliance with food safety legislation while building a strong culture of hygiene and best practice across all sites.
This role combines inspection, coaching, and collaboration to keep standards high and consistent nationwide.
It will involve extensive travel across the UK, so being based centrally is ideal, but flexibility is offered for those willing to travel.
The position also offers clear scope for future development as the business continues to expand.Key Responsibilities
Carry out regular inspections of food preparation, storage, and handling areas to ensure compliance with the Food Safety Management System.
Provide practical advice, action plans, and training to support hotel teams following audits and visits.
Conduct food safety audits for suppliers and vendors to ensure compliance throughout the supply chain.
Oversee allergen management processes, ensuring clear awareness and control across all operations.
Maintain and improve the Food Safety Management System in line with current legislation and company developments.
Work closely with hotel teams to promote a positive food safety culture and provide extra support where needed.
About You
Level 4 qualification (or equivalent) in Food Safety.
Background in food safety, quality, or environmental health, ideally within hospitality.
Strong understanding of UK and international food safety legislation and best practice.
Clear communicator with the confidence to influence and support teams at every level.
Highly organised, proactive, and motivated to drive high standards and continuous improvement. ....Read more...
Type: Contract Location: West Midlands, England
Start: ASAP
Duration: Perm
Salary / Rate: £40k - 50k per year + Bonus and Car Allowance
Posted: 2025-12-31 09:18:14
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Looking for a role with variety and flexible shifts? / Ydych chi’n chwilio am rôl amrywiol gyda shifftiau hyblyg? Join a dynamic team supporting public safety while developing your career. Ymunwch â thîm bywiog sy’n cefnogi diogelwch cyhoeddus tra’n datblygu’ch gyrfa.Communications Coordinator – You will / Cyfathrebiadydd – Byddwch chi’n:
Handle enquiries via phone, email, and social media / Delio â ymholiadau dros ffôn, e-bost a chyfryngau cymdeithasolCreate and share engaging bilingual content while supporting smooth incident responses / Creu a rhannu cynnwys dwyieithog deniadol tra’n cefnogi ymatebion digwyddiadau’n esmwythProvide admin support and liaise with teams and external partners / Darparu cefnogaeth weinyddol a chydlynu gyda thimau a phartneriaid allanol
You’ll need / Byddwch angen:
Experience in customer service, content creation, and administration / Profiad mewn gwasanaeth cwsmer, creu cynnwys a gweinyddiaethFluent Welsh and strong written/verbal communication / Cymraeg rhugl a sgiliau cyfathrebu daConfidence working independently under pressure and flexibility to work shifts / Hyder i weithio’n annibynnol o dan bwysau a hyblygrwydd i weithio shifftiau
The role offers / Mae’r rôl yn cynnig:
Temporary 6-month contract, full-time 12-hour shifts (4 on / 4 off, 7am–7pm, including weekends) / Contract dros dro am 6 mis, shifftiau llawn-amser 12 awr (4 ymlaen / 4 i ffwrdd, 7am–7pm, gan gynnwys penwythnosau)
Office in Conwy, £13.30/hr (approx.
£27,664 PA) plus overtime and unsociable hours pay / Swyddfa yng Nghonwy, £13.30 yr awr (tua £27,664 y flwyddyn) gyda thaliadau dros dro a shifftiau anghyfleus
Career development and the chance to make a tangible difference / Cyfleoedd datblygu gyrfa a gwneud gwahaniaeth gwirioneddol
Apply today! / Gwnewch gais heddiw! ....Read more...
Type: Contract Location: LL32 8AJ, Conwy, Wales
Start: 29 December 2025
Salary / Rate: £13.30 + benefits
Posted: 2025-12-30 16:25:40
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Looking for a role with variety and flexible shifts? / Ydych chi’n chwilio am rôl amrywiol gyda shifftiau hyblyg? Join a dynamic team supporting public safety while developing your career. Ymunwch â thîm bywiog sy’n cefnogi diogelwch cyhoeddus tra’n datblygu’ch gyrfa. Communications Coordinator – You will / Cyfathrebiadydd – Byddwch chi’n:
Handle enquiries via phone, email, and social media / Delio â ymholiadau dros ffôn, e-bost a chyfryngau cymdeithasol Create and share engaging bilingual content while supporting smooth incident responses / Creu a rhannu cynnwys dwyieithog deniadol tra’n cefnogi ymatebion digwyddiadau’n esmwyth Provide admin support and liaise with teams and external partners / Darparu cefnogaeth weinyddol a chydlynu gyda thimau a phartneriaid allanol
You’ll need / Byddwch angen:
Experience in customer service, content creation, and administration/ Profiad mewn gwasanaeth cwsmer, creu cynnwys a gweinyddiaeth Fluent Welsh and strong written/verbal communication / Cymraeg rhugl a sgiliau cyfathrebu da Confidence working independently under pressure and flexibility to work shifts/ Hyder i weithio’n annibynnol o dan bwysau a hyblygrwydd i weithio shifftiau
The role offers / Mae’r rôl yn cynnig:
Temporary contract until March 2026, full-time 12-hour shifts (4 on / 4 off, 7am–7pm, including weekends) / Contract dros dro tan Fawrth 2026, shifftiau llawn-amser 12 awr (4 ymlaen / 4 i ffwrdd, 7am–7pm, gan gynnwys penwythnosau)
Office in Conwy, £13.30/hr (approx.
£27,664 PA) plus overtime and unsociable hours pay/ Swyddfa yng Nghonwy, £13.30 yr awr (tua £27,664 y flwyddyn) gyda thaliadau dros dro a shifftiau anghyfleus
Career development and the chance to make a tangible difference / Cyfleoedd datblygu gyrfa a gwneud gwahaniaeth gwirioneddol
Apply today! / Gwnewch gais heddiw! ....Read more...
Type: Contract Location: LL32 8AJ, Conwy, Wales
Start: 29 December 2025
Salary / Rate: £13.30 + benefits
Posted: 2025-12-29 17:04:32
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Customer Service AdvisorSalary : £28k pa Acton, west London W3 – full time office basedHours: 9am to 5pm daily (some flexibility in finish time may be available to support local candidates with school/childcare commitments.)You must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes.
We are looking for a dedicated and experienced Customer service Advisor to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Advisor to join our team.
As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels.
In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience.
Proficiency in using Gorgias or a similar (e.g.
Zendesk, etc) inbound ticketing and message tool is essential for this role.Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stock takes, liaising with the warehouse and pick/pack team and generating reports based on customer satisfaction/ product requests and feedback.Key Responsibilities but not limited to:-This is an overview of the role and other task will be required. The role reports to the Operations Manager
Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize the Gorgias inbound message tools to manage and track customer interactions efficiently.Utilize Shopify and SWAP returns to track customer purchases and returns.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/skills:
Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills.
Especially Gorgias (or similar), Saas platforms and Microsoft Excel/Google Sheets.Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence.
What We Offer:
Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you.
Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Acton, Greater London, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £28k per year
Posted: 2025-12-29 12:26:17
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Claims Handler Rackheath AreaFull Time or Part TimeSalary dependent on experienceAbout the companyA busy and growing building services provider specialising in insurance repairs and property restoration is seeking a Claims Handler to support its expanding operations.
The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well organised experience for customers at what can be a stressful time.About the opportunityThis is a permanent opportunity available on a full time or part time basis.
As a Claims Handler, you will be at the heart of the operation, coordinating repair works and keeping jobs moving from start to finish.
The role offers variety, responsibility, and the chance to play a key part in delivering a high-quality service.Responsibilities include but not limited to:
Coordinating and scheduling repair works for insurance claimsActing as a point of contact for customers, insurers, and tradesManaging job records and claim related documentationTracking progress and resolving issues where possibleSupporting the wider team to ensure timely and efficient delivery
Skills and Experience
Experience in claims handling, coordination, or a similar roleStrong organisational skills with the ability to juggle prioritiesClear and confident communication skillsA calm, professional approach in a fast-paced environmentGood attention to detail and problem-solving ability
What is on offer
Permanent role with full time or part time optionsFlexible working arrangements depending on experienceExcellent rates of pay depending on experience28 days annual leave including bank holidays on a pro rata basisCompany pension scheme
If you enjoy organising, problem solving, and being part of a supportive team, this could be an excellent next step.
Apply now with your updated CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Rackheath, Norfolk, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Dependent on experience
Posted: 2025-12-24 14:44:36
