-
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum + + Commissions, OTE £35k +
Posted: 2025-11-05 12:01:52
-
Customer Service CoordinatorLocation: DoncasterSalary: £28000.00 - £30,000 per year (DOE)Hours: Full-time, Permanent, 8-5 Mon - FriWe're recruiting a Customer Service Coordinator to join a busy and supportive team.
You'll act as the main contact for customers, ensuring smooth client management, vehicle scheduling, and excellent service delivery.Key responsibilities of the Customer Service Coordinator:
Manage client accounts and provide regular updates.
Coordinate vehicle deliveries, accessories, and repairs.
Handle client queries, complaints, and support requests.
Liaise with suppliers and internal teams to meet deadlines.
Maintain accurate records across systems and documents.
Organised with strong attention to detail.
Excellent communication skills (written & verbal).
Confident using Microsoft Excel and IT systems.
Able to manage multiple tasks and deadlines.
Flexible, proactive, and a strong team player.
Benefits of the Customer Service Coordinator:
5.6 weeks annual leave + up to 3 extra days over 3 years
Permanent position
Gym Membership
Company Events
Development Opportunities
If you would like a private chat about the Customer Service Coordinator role, please contact Sophie Ranson at E3 Recruitment. ....Read more...
Type: Permanent Location: Doncaster, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum
Posted: 2025-11-03 15:31:57
-
An Opportunity Has Arisen for a Service Advisor to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Service Advisor, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service advisor or in a similar role.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Start:
Duration:
Salary / Rate: £25000 - £45000 Per Annum
Posted: 2025-10-30 23:35:02
-
An Opportunity Has Arisen for a Customer Service Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Customer Service Executive , you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Customer Service Advisor, Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service executive or in a similar role.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Start:
Duration:
Salary / Rate: £25000 - £45000 Per Annum
Posted: 2025-10-30 23:35:02
-
An Opportunity Has Arisen for a Customer Service Advisor to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Customer Service Advisor , you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Customer Service Advisor, Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service executive or in a similar role.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Start:
Duration:
Salary / Rate: £25000 - £45000 Per Annum
Posted: 2025-10-30 23:35:02
-
Customer Service AdvisorLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000 - £26,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry.
We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service Advisor role is to build a good rapport with clients who have entered our property awards.
The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline.
This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued.
We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential.
We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently English, primarily via telephone and email.We welcome candidates with diverse language capabilities.
Requirements:
Fluency in both spoken and written English.Additional language skills are a plusStrong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with most of the client communication by telephone and email.Salary and Benefits:
£24,000 - £26,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension ....Read more...
Type: Permanent Location: Chelmsford
Start: ASAP
Duration: Permanent
Salary / Rate: £24,000 - £26,000/annum + Uncapped Commission
Posted: 2025-10-30 14:44:54
