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Processing Centre Administrator Dingwall - Full-Time; 40 hours per week - £23,795.20 per annum.
Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
If you answered yes, then this may be the opening for you!
Here are some of the Responsibilities you will have in the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.
Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
Undertake check-ups of vehicle ownership through the DVLA.
Create and post statutory notice letters to members of the public.
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
Scan of inbound post from members of the public.
Interpret enabling legal code of practice.
Be the first line for the managing of complaints.
Ensure process to apply Discounts and Exemptions are working correctly.
Monitor payment status of Penalty Charge Notices.
Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
Utilise software programs such as Parkway and FGL.
What will you bring?:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Have experience of working in the parking industry is desired but by no means essential.
*Full accredited training will be provided to all successful applicants
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Are you looking to build a career?
There is prospect for progression within the role as it's projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for applicants that are seeking to develop their skills alongside this predicted growth.
What can we offer you?
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development
Does this sound like the role for you? Please apply now!
We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 28/10/2024
Salary / Rate: £23,795.20
Posted: 2024-10-28 12:45:03
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Civil Enforcement Officer - Bootle - Full Time; 40 hours per week - £25,875.20 per annum
Could you see yourself working outdoors?
Do you have excellent customer service skills?
Do you have a Full Clean driving licence?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Seftons Public space protection order. You will not have to deal with these issues but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, at times in challenging situations.
- The aptitude to work on your own or as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Bootle,England
Start: 28/10/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-10-28 12:12:04
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A Luton-based pharma company are keen to find an experienced Customer Service Advisor to join their in-house Sales & Marketing Team.
This is an exciting time to be joining them as they are continuing to expand their product ranges.
As Customer Service Advisor you will ensure customers receive their orders on time and in full; working with the sales team and be responsible for liaising with identified accounts, providing delivery information and resolving any customer queries / enquiries; processing orders and ensuring they are delivered to the customer in a timely manner.
We are looking for someone with excellent customer service skills who ideally has previous experience of SAP (or similar).
Their site is easily accessible via public transport and road, and has ample free parking on-site.
In return they are able to offer some flexibility around start and finish times and the opportunity to work from home 1 or 2 days per week after successfully completing your probation period.
As well as good salary and 25 days holiday plus Bank Holidays, they offer a great benefits package including enhanced maternity cover, private medical and dental for you and direct family members, 7% employer pension contribution (4% employee), etc.
When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company.
Alliance Consulting is acting as an employment agency in this respect.
Alliance Consulting specialise in the placement of engineers throughout the UK.
By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment.
This processing will be carried out in accordance with the UK Data Protection Act 1998.
By applying for this role you hereby consent to us submitting your CV to our client.
If you do not wish your CV to be sent to our client then you must clearly state this to us.
Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply. ....Read more...
Type: Permanent Location: Luton, England
Start: ASAP
Salary / Rate: £28000 - £30000 per annum + 7% pension, flexible hours, 25days AL
Posted: 2024-10-28 10:04:47
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CUSTOMER SERVICE ADVISOR – TALKE - £23795.00 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
The company offers exceptional ongoing training and career progression.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis.
They offer a market leading customer service experience.
Great customer service is at the heart of the business.
Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23795.00 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £23795.00 plus performance bonus ....Read more...
Type: Permanent Location: Talke
Start: Immediate
Duration: Full Time
Salary / Rate: £23,795 per year + Full Time
Posted: 2024-10-28 08:32:03
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There is an opportunity for a Customer Services Advisor to join our clients team based in NW London.
They are one of London's leading Recycling & Waste Management Companies.
The Role:
Reporting to the Commercial Operations Leader.
Your goal will be to provide outstanding customer service to our clients.
You will be a confident communicator both on the on the telephone and via any written communication.
You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
Key responsibilities of the role are:
Responsible for client satisfaction and responding to incoming calls and emails.
You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service.
Maintain databases for all clients and ensure all information is up to date.
Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
This position will see you contacting lapsed clients with the aim of becoming active customers again.
Key competencies of the role:
Be self-motivated with an analytical mind and a keen eye for detail.
Ambitious dynamic go-getter with a real can-do attitude.
Confident communicator, both verbal and written
Good team player as you will be required to work with a range of personnel internally and externally.
Work well under pressure and to set timelines in a professional manner.
Experience of working in a fast-paced environment
Qualifications/Experience:
Advanced level of Microsoft Office skills.
Ideally have previous exposure to the Waste Management and Recycling industry.
Essential to have previously worked in a Customer Service environment.
If interested, please get in touch with Aaron on 0203 008 5212.
Alternatively you can click “Apply” to forward an up-to-date copy of your CV, with a covering letter.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £25000 - £28000 per annum
Posted: 2024-10-25 15:54:02
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Calling all Pet Lovers, do you like helping customer and have a passion for Cats, Dogs and Horses?Job Title: Customer Retension Specialist Permanent Start date - Monday 25 November 2024Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING OR REMOTE WORKING 1 x day in the office - the rest from home once training has completedSalary: £23,700 - £25,200 per annum depending on experience9-5pm - 10am-6pm Monday - Friday The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Handle all rentention and renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies • Outbound calling including but not limited to rentnetion and renewal, bredders, requesting information for claims and underwriting of new policy applications.• Objection handling, policy cancellations, premium increases and claims decisions.• Answer all customer incoming calls efficiently and professionally at all times• Escalation point for complex queries and carry out investigations to find the satisfactory resolution Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate (MS Office) with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a team To apply please contact Kylie Ross 07966 225870 or email - kylie@cpi-selection.co.uk for a informal chat ....Read more...
Type: Permanent Location: Aylesbury, Buckinghamshire, England
Start: February 2023
Duration: perm
Salary / Rate: £23.7k - 25.2k per year + Parking + Hybrid
Posted: 2024-10-25 12:39:08
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Job Title: Repairs Administrator Salary: £15.67Location: Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross) Contract: 2-month term for sickness cover Working Hours: Monday - Friday, 9 am - 5 pm (in-office, no remote work)
About the Role:
We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents.
You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.
The Ideal Candidate:
This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service.
You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors.
Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous.
Key Responsibilities:
In this role, you'll be responsible for:
Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
Documentation: Record all interactions and repair updates in Work wise, ensuring accuracy and consistency.
Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR).
Investigate repair issues as needed to prevent delays and recall unnecessary work.
What You'll Need:
Previous experience in a customer service or administrative role, ideally within repairs or property management
Excellent attention to detail and the ability to review and verify quotes and repair requests
Strong organizational and time-management skills to handle multiple repair requests
Confident communication skills, both written and verbal
Familiarity with repairs processes and systems (experience with Workwise is a plus)
Join Us:
This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents.
If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you! ....Read more...
Type: Contract Location: Brentford, England
Salary / Rate: £15.67 - £16.67 per annum
Posted: 2024-10-25 12:15:57
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Are you ready to be part of an exciting, fast-paced industry that's expanding globally? Our client is looking for a Customer Service Coordinator to join their dynamic team at their Gosforth Head Office.
The company operate in the vibrant hospitality and leisure sector, and as they continue their global expansion, they need talented individuals to help them along the way.Attention to Detail? Tech-Savvy? A Team Player?If you're organised, proactive, and confident with great communication skills, our client wants to hear from you! Whether you have experience in client-facing roles or the hospitality/events industry, your ability to provide exceptional service in a niche market will make you a perfect fit for the team.What You'll Do:
Manage partner data on the CRM system, ensuring accuracy and up-to-date information.Provide friendly and professional customer tech support via email, phone, and support desk.Collaborate with the engineering and tech team to resolve issues quickly and efficiently.Plan and coordinate events with venues, ensuring seamless photobooth setup.Support various management teams, contribute to credit control, and maintain stock levels for venues.
What You'll Bring:
At least 12 months in client-facing roles (hospitality/event industry experience is a bonus!).Strong IT skills (Word, Excel, Outlook) and a knack for prioritising tasks.Excellent literacy and numeracy skills to create contracts, reports, and more.Ability to work under pressure and manage multiple priorities with minimal supervision.Flexibility to work evenings and weekends as needed (on a rota basis).A second language at a business level? That's a huge plus!
Desire a Role That Offers More?Here's what you'll get as part of our team:
31 days holiday per year, including bank holidays.Health Shield membership for your well-being.Regular staff social events to keep things fun and engaging.A competitive salary and comprehensive training to support your growth.A collaborative, friendly work environment where your contributions make a real impact.
Take Action Today!If you're ready to make a difference and grow with the team our client wants to hear from you.
Attach your CV to the link provided and they will be direct contact,Apply now and embark on a rewarding journey with an expanding team! ....Read more...
Type: Contract Location: Newcastle upon Tyne, Tyne and Wear, England
Start: ASAP
Duration: Permanent
Salary / Rate: Competitive DOE
Posted: 2024-10-24 12:06:51
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An opportunity has arisen for a Relationship Account Manager to join a well-established fire protection services provider.
This full-time role offers excellent benefits and salary range of £22,000 - £28,000.
As a Relationship Account Manager, you will be responsible for liaising with customers, managing work bookings, and overseeing diary management.
You will be responsible for:
* Overseeing the customer journey from the initial enquiry to project completion.
* Maintaining and nurturing long-term client relationships.
* Monitoring stock levels, placing orders, and updating databases.
* Preparing and issuing quotations for services.
What we are looking for:
* Previously worked as a Relationship Account Manager or in a similar role.
* A minimum of GCSEs in Maths and English (Grade C or above).
* Skilled in Microsoft Office, particularly Word and Excel.
* Strong communication skills and a customer-first attitude.
* Willingness to undergo a DBS check.
Whats on offer:
* Competitive salary
* 28 days holiday including bank holidays
* Pension scheme
* Birthday off
* Ongoing training and opportunities for career development
Apply now and seize this outstanding Relationship Account Manager opportunity to contribute to the dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Essex, England
Start:
Duration:
Salary / Rate: £22000 - £28000 Per Annum
Posted: 2024-10-23 23:35:04
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Job Title - Service Charge Advisor
Location - Sittingbourne ME9
Contract - Temp
Hours - 35
Role summary - Are you passionate about providing top-notch customer service and supporting communities? This exciting opportunity allows you to play a vital role in transforming service charge delivery for a well-established organization.
Our client is looking for a candidate with excellent financial and communication skills, who is ready to contribute to their mission of delivering high-quality services.
Key Responsibilities:
Assist with the accurate calculation, construction, and issuance of service charge estimates and actuals, ensuring all legal and contractual obligations are met.
Provide outstanding customer support by addressing inquiries from service charge payers and proactively sharing relevant information and documentation.
Support the extraction of expenditure data and monitor service charge budgets for specific schemes.
Prepare and review invoices for external auditor certification.
Assist in process and system improvements, ensuring the accuracy of data across multiple systems.
Prepare documents for meetings with service charge payers and managing agents, providing clear and comprehensive information.
Requirements:
Strong customer service skills, with a focus on delivering satisfaction.
Excellent organizational skills, able to juggle multiple tasks and meet strict deadlines.
Proficient written and verbal communication abilities.
Financially literate, with excellent numerical skills.
Collaborative team player with a proactive approach to problem-solving and improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Sittingbourne, England
Salary / Rate: Up to £17.43 per hour + PAYE. LTD RATE - £20.81
Posted: 2024-10-23 12:09:21
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Driver - Meet and Greet - Leeds Bradford Airport - £11.44 per hour - Flexible hours
Do you have commercial driving experience? Do you pride yourself on excellent customer service?
If you answered yes to the above questions, then we may just have the role you have been looking for!
An exciting opportunity has arisen for a Valet/driver - Service Delivery Assistant (SDA) who will be the face of our business, bringing outstanding customer service at Leeds Bradford airport.
You will join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you will join a company that takes pride in its people.
As an SDA you will contribute to a passionate and friendly team working in a fast-paced setting.
You'll get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying.
Please note working hours are 7am - 7pm and 7pm - 7am
What youll do
- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line care in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What youll bring
- Evidence of strong communication and interaction with the public
- Full UK Drivers License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification desirable
- Advance Driving Licence or Professional Driving Qualification desirable
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Leeds,England
Start: 23/10/2024
Salary / Rate: £11.44 Per Hour
Posted: 2024-10-23 00:40:04
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Car Park Manager Portsmouth Gunwharf Quays - Full Time - £36,000 Per annum
Do you have previous Management Experience?
Are you Customer Focused?
Are you someone who can Manage and Motivate a Team?
If YES, then this may be the next exciting career opportunity for you!
APCOA is looking for a Car Park Manager to join our friendly team based at Gunwharf Quays in Portsmouth.
Car Park Managers are a vital part of the management team and contribute considerably to the operational success of all our car parks.
We are looking for someone with previous management experience to come and join our team!
What youll do:
- To lead in ensuring the smooth delivery of the contract with operational responsibility for day to day running of the car park
- Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met at all times.
- Be the first touch point for guests, regularly reviewing the guest journey to ensure an easy and smooth parking experience
- Overseeing best in class delivery of guest service, by delivering a service exceeding guest expectation, and testing and trialling new services to constantly improve
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
- Develop beneficial relationship with the client, ensure overall client satisfaction and attend client meetings where necessary
- Working as part of the Elevate service partner management team, to support the delivery of the overall Gunwharf Quays strategy
- Develop, coach and monitor the team in relation to the parking service, cost control, supervisory skills, health and safety and environmental issues
- Monitor and manage staff absence and lateness
- Ensure quality standards are maintained including ensuring health and safety standards are adhered to at all times throughout the contract in line with current procedures.
- Complete daily, weekly and monthly reports in line with the client and APCOAs reporting requirements
- Work with the Contract Manager to develop succession plans
- Develop and amend car park tariffs and recommended tariff changes to the clients and APCOA
- Identify and assist in the development of new business and growth within the contract
What Youll Bring:
- The ability to manage and motive a Team
- Previous experience within a people management and client facing role
- Good leadership skills and ability to work well in a team of people.
- Good communication skills both verbally and in written form.
- Ability to present to management level.
Why choose Us?
- Annual Salary £36,000
- 25 days holiday plus Bank Holidays
- Training and Development
- Pension
- Employee discount Scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing teams, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Portsmouth,England
Start: 22/10/2024
Salary / Rate: £36,000 Per annum
Posted: 2024-10-22 23:57:03
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Contract Support Administrator Wigan 30 Hours Per week Monday Friday - £20,020 Per annum
Are you an experienced Administrator?
Do you have experience working in the Parking industry?
Do you have a keen eye for detail?
If YES, then keep reading!
An exciting opportunity has arisen for an experienced administrator to join our friendly team.
This role is vital in supporting and reporting to the Contract Support Manager based in our Wigan Office, you will be responsible for day-to-day administration of the Network Rail contract, ensuring all deadlines are met.
What youll do:
- Provide Administrative Support to the Network Rail Contract Team
- Process Orders and Invoices for the Network Rail Contract
- Manage Staff Parking Application process and Database, ensuring compliance with DfT processes
- Manage the Station Taxi Application Process and Database
- Undertake back office processes for Car Park ANPR systems
- To continuously improve the SLA performance of the service provided by APCOA
- Ensure compliance with all contractual KPIs
What you'll bring:
Essential - 3 years experience in similar working environment
Essential - Extensive experience of Microsoft Office
Desirable Experience working within the Car Parking Industry
Desirable Previous Experience of Project Management
- Ability to maintain high attention to detail and produce accurate documentation
- Be able to plan and organise effectively and manage a multiple tasks concurrently
- Effective Communicator and confidence in liaising with Higher Levels of Management
- Self-motivated, independent and able to Manage your time effectively
- Adaptable and able to work in a changeable and fast paced environment
What we are offering:
- £20,020 per annum
- 30 hours per week, Monday to Friday
- 28 days holiday including BH
- Company Pension
- Training and Development
- Employee Discount scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 22/10/2024
Salary / Rate: £20,020 Per annum
Posted: 2024-10-22 23:39:04
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Team Leader - Royal Berkshire hospital - Full Time - £24,000 Per Annum
Do you have experience managing and motivating a team?
Are you customer and client focused?
If YES, then this may be the next opportunity for you!
We are looking for a team leader to join our team at Royal Berkshire Hospital.
This role will assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility.
Ensuring effective deployment of staff throughout the contract.
Having an active role in the efficient running of the car park facilities, whilst delivering continuous improvement in all these areas.
What you'll do
- To assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
- Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
- Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
- To ensure the highest level of incident recording ensuring relevant parties are updated as required.
- Ensure the highest levels of customer service are maintained.
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.
What you'll bring
- Minimum of 2 years in a people management/supervisory role
- Strong people management skills including coaching, training and recruiting skills
- Good working knowledge of MS Office
- Strong commercial acumen
- Ability to present to Management level
- Able to operate effectively with the minimum of supervision
What well offer you
£24,000 Per Year
Pension
Training and Development
Employee Discount scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
We want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Reading,England
Start: 22/10/2024
Salary / Rate: £24,000 Per Annum
Posted: 2024-10-22 23:33:03
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Security and Parking Officer - Bedford Hospital - 40 Hours per week - £23,795.20 per Annum
Do you have an SIA license?
Do you enjoy working outside?
Are you a security focused person?
Do you have experience in customer service?
If you answered yes to the above, then read on!
We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
Please note, shifts will be on a rotation basis: 2-3 weeks on days and 2-3 weeks on nights. 5 days a week, including weekends
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 22/10/2024
Salary / Rate: £23,795.20 per Annum
Posted: 2024-10-22 23:30:05
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Security and Parking Officer - Bedford Hospital - 24 Hours per week - £14,277.12 per Annum
Do you have an SIA license?
Do you enjoy working outside?
Are you a security focused person?
Do you have experience in customer service?
If you answered yes to the above, then read on!
We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
Please note, shifts will be on a rotation basis: 2-3 weeks on days and 2-3 weeks on nights.
2 days a week, including weekends
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 22/10/2024
Salary / Rate: £14,277.12 Per Annum
Posted: 2024-10-22 23:28:03
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Security and Parking Officer - Royal Stoke University Hospital Night shifts - 48 Hours Per week - £28,554.24 Per Annum
Do you have an SIA license? Do you enjoy working outside? Are you a security focused person? Are you looking for flexible shifts to suit your other commitments?
If you answered yes to the above, then read on!
We currently have an opening for a Nights Security and Parking Officer at Royal Stoke University Hospital.
This includes some weekends.
Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will be measured against a set of Key Performance Indicators.
You will be given the chance to make a real difference to the service that we provide.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you have a current, valid SIA license or are interested in training for one, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: StokeonTrent,England
Start: 22/10/2024
Salary / Rate: £28,554.24 Per Annum
Posted: 2024-10-22 23:25:03
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Service Delivery Assistant - Luton Airport - Flexible Hours - £13.39 Per Hour
Do you pride yourself on your customer service skills? Do you have a full UK driving license? Are you looking for a role where there is the potential for progression?
If you answered yes to these questions, then read on!
We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector.
You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.
As a SDA you will contribute to a passionate and friendly team working in a fast-paced setting.
You'll get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying
What youll do
- Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What youll bring
- Evidence of strong communication and interaction with the public
- Full UK Drivers License with significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication skills
- Smart and professional attitude
You are required to have had your driving licence for a minimum of 2 years with a maximum of 3 points
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you.
We'll ensure you're rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:
What well offer you:
- Hourly rate of £13.39
- Employee Discount
- Training and Development
- Pension
- Uniform ....Read more...
Type: Contract Location: Luton,England
Start: 22/10/2024
Salary / Rate: £13.39 Per Hour
Posted: 2024-10-22 23:18:04
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PSV Service Delivery Driver Leeds Bradford Airport - Days and Nights, 4 on 4 off shifts - Full Time - £27,300 Per Annum
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
If you answered Yes, then keep reading!
We are currently seeking experienced PSV Service Delivery Drivers to join our team.
As a PSV Service Delivery Driver, you will be responsible for transporting passengers safely and efficiently to their destinations while providing outstanding customer service.
Duties will include but are not limited to:
- Safely operate PSV vehicles according to established routes and schedules.
- Ensure the comfort and safety of passengers throughout the journey.
- Provide excellent customer service, including assisting passengers with boarding, disembarking, and luggage as needed.
- Adhere to all traffic laws and regulations, as well as company policies and procedures.
- Maintain cleanliness and tidiness of the vehicle.
- Ensure defect checks are carried out and vehicles are prepared and delivered for safety inspections.
- Support Service Delivery Assistants during quiet periods.
So, could you be our Ideal Candidate? We are looking for someone who has:
- Valid PSV license and a CPC.
- Previous experience as is PSV driver preferred.
- Excellent customer service and communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to work independently and as part of a team.
- Professional demeanour and neat appearance.
Park2Travel is a leading provider of public service vehicle (PSV) transportation solutions, dedicated to delivering exceptional service to our clients and passengers.
We pride ourselves on our commitment to reliability, safety, and professionalism.
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and have a safety-first mind set, then please apply today.
We'd love to hear from you!
Must be 18 or over to apply
APCOA is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. ....Read more...
Type: Permanent Location: Leeds,England
Start: 22/10/2024
Salary / Rate: £27,300 Per Annum
Posted: 2024-10-22 23:15:04
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Job Title: Customer Service Advisor (Repairs & Enquiries) - Maternity Cover Location: Bristol BS4 Hybrid (Based on business needs) Salary: £13.93 PAYE (weekly pay) Contract: One-year maternity cover with potential for extension or permanent role Hours: Full-time, rota-based covering 8:00 AM - 6:00 PM
We are currently seeking a dedicated Customer Service Advisor to join our team for a one-year maternity cover position, with the potential for extension or a permanent opportunity. The Role: As a Customer Service Advisor, you will be responsible for handling customer and stakeholder enquiries related to housing repairs.
You will ensure repair requests are raised, prioritised, and resolved in a timely manner.
You will work closely with contractors and other teams to ensure the “right first time” completion of repairs and provide ongoing support to ensure high standards are met. This role operates on a rota basis to ensure coverage between 8:00 AM and 6:00 PM.
The position offers a hybrid working arrangement, with work-from-home options set by your line manager to ensure full training and business requirements are met. Key Responsibilities:
Respond to customer and stakeholder enquiries, ensuring compliance with council policies and procedures.
Accurately raise repair requests, prioritise them according to urgency, and ensure they are scheduled effectively.
Monitor the progress of repairs, liaising with operatives, surveyors, contractors, and customers to ensure timely completion.
Use mobile devices and council systems to track and report on job completions, providing feedback to trade managers and supervisors.
Make outbound contact with customers to schedule appointments and follow up on repairs enquiries.
Provide guidance and information to customers, contractors, and colleagues on repair issues.
Support the day-to-day operations of the customer service team, including administration tasks and assisting with project work when required.
Ensure excellent service is delivered consistently, aligned with Bristol City Council's core values and performance indicators.
What We're Looking For:
Proven experience in a call centre or customer service environment, ideally within housing or repairs services.
Strong communication skills with the ability to adapt to different customer needs.
Ability to remain calm and professional under pressure while handling multiple enquiries.
Previous experience using mobile devices and systems to monitor and track repairs.
A proactive and solution-oriented approach to customer service.
An interest in taking on a longer-term role, as the council is undergoing service changes that may create new opportunities.
What We Offer:
Competitive salary and benefits package.
Hybrid working arrangement (work-from-home days advised by your line manager).
Opportunities for development and career progression within Bristol City Council.
Initial one-year maternity cover with the possibility of extension or a permanent role.
....Read more...
Type: Contract Location: Bristol, England
Salary / Rate: Up to £13.93 per hour
Posted: 2024-10-22 11:49:36
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As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based in Banbury.
The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality.
Working as part of a dedicated team.
The role is full time, permanent, based in Banbury offering a starting salary of up to £27,000.
Purpose of the role is to provide excellent levels of customer care, processing orders and providing after sales service.
Key Accountabilities for the Customer Service Administrator:
Processing customer orders
Confirming receipt of all orders to customers
Arranging delivery with hauliers
Raising customs import and export documentation as required
Raising sales invoices
Validating purchase orders
Communicating with suppliers
Maintaining all contract records
Ordering and arranging delivery of stock, ensuring stock rotation
Liaising with internal teams
Investigating any stock discrepancies
Key Skills Required for the Customer Service Administrator:
Sales order processing experience
Stock control experience
Solid customer service skills and rapport building skills
Confident communicator
Strong customer service skills
Excellent verbal and written communication skills with strong attention to detail
Organised with a positive demeanour
What's in it for you?
A starting salary of up to £27,000
Monday to Thursday 8.30 - 5.00 and Friday 8.30 - 4.30 pm with an hour for lunch
33 days holiday including Bank Holidays
Opportunity to join an established and highly successful local employer
....Read more...
Type: Permanent Location: Banbury, England
Start: 25/11/2024
Duration: permanentc
Salary / Rate: Up to £27000 per annum + training and development
Posted: 2024-10-22 11:24:50
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Environmental Enforcement Officer - Bromley - Full-Time; 42.5 hours per week - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Bromley,England
Start: 21/10/2024
Salary / Rate: £30,940 per annum
Posted: 2024-10-21 13:52:03
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Job Title: Customer Service Advisor ( Temporary)Salary - £12.17 per hour + accural of holiday payWalking distance to Amersham Train Station - New and lovely office - fun enviorment especially if you like childrens toysStarts Tuesday 5th November untill January 2025 8 hours a day and 6 hours a day shiftCustomer Service Advisor -Job Purpose
As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special.As a Customer service agent You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.A non-judgmental attitude is essential.Previous experience is helpful but full training is provided.Due to the seasonal nature of our business, a flexible approach to working hours is essential.You will need good PC skills – as well as using our CRM system (Zendesk) you should know how to use Word and Excel
You will need to be able to speak to customers on the phoneYour grammar and spelling should be very good for when you are sending emails, responding to social media messages or chat messagesSome process driven administrative tasks may be required to be done
A typical day as a Customer Service Advisor involves working through a number of tickets whilst answering phone calls or talking to customers on messages.
Your target is set at 10 tickets per hour, depending on experienceYou will not be expected to be logged into the phone and doing messaging at the same time unless you are very confident to do so.
Everyone is expected to work through ticketsIf your shift is over 6 hours you will be given a time slot for a 30 minute break.Dress code is office casual – no trainers, no sliders.
We have dress-down Fridays when you can wear jeans if you wish.Call Kylie at Kylie@cpi-selection.co.uk07966 225870 ....Read more...
Type: Contract Location: Amersham, Buckinghamshire, England
Start: 15 NOVEMBER
Duration: ongoing
Salary / Rate: £12.17 - 12.17 per hour + HOLIDAY PAY
Posted: 2024-10-21 12:20:03
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Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour week - Monday - Friday Salary: £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you.
We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is givenKey duties will include:Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routes ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Start: ASAP
Duration: permanent
Salary / Rate: £23,795 per year + parking
Posted: 2024-10-21 12:18:20
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Bookings Administrator
Up to £25k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Bookings Administrator to join their family business.
As a Bookings Administrator you will be working as part of a busy team, the ideal candidate will be able to work under pressure while maintaining a strong customer focus.
Key Responsibilities:
This will be a busy role and will require good multitasking skills, excellent attention to detail and good communication skills.
Queries are received from customers either via enquiry forms or via the telephone.
Most clients will know what they want and it is your role to understand their needs and process the necessary administrative tasks to make sure the event happens.
Key tasks will include:
, Production of accurate quotes and invoices from the system.
, You will be amending quotes and providing prices for alternative group sizes and itinerary options.
, Accurately administer all activities with the client's suppliers.
, Using the CRM system to manage enquiries and maintain customer data.
, Ability to tailor-make and plan bespoke events as per customer requests
, Maintain an excellent degree of industry knowledge.
, Assist with entering customer names and information accurately into the correct databases
You will ideally have:
, Microsoft office skills - Excel, Outlook, Word.
, Marketing and social media skills would be a bonus.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 05/11/2024
Duration: Permanent
Salary / Rate: £24000 - £25000 per annum + + Benefits
Posted: 2024-10-18 16:50:27
