Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid - Wilmslow office
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions.
There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition., Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + bonus
Posted: 2025-02-20 13:57:01
Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips.
Our love of exploration and technical expertise help us to provide our clients with invaluable insights.
We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently.
But we're always looking for new talent to take the next step with us.
For bright minds who enjoy meaningful work and want to push our pioneering spirit further.
For individuals who can take the initiative but work well within a team.
The role
Are you passionate about ensuring vehicles run smoothly and efficiently? Do you have a knack for navigating the complexities of regulations and company procedures? If so, we have the perfect opportunity for you!
As our Fleet Manager, you'll hold the reins of our entire fleet operations, ensuring every vehicle is compliant with UK regulations and company procedures.
You'll be a pivotal player, directly reporting to the UK Country Director and regularly collaborating with UK Business Directors, Service Line Managers, and Resource Centre Managers to champion best practices, training, and procedural excellence.
As a key player in our organization, your responsibilities will include directing and coordinating all vehicle operations within company policies and procedures and updating and modifying vehicle operation company procedures to stay ahead of the curve.
You'll oversee the inspection, repair, and maintenance of all vehicles, ensuring they're always in top-notch condition.
This includes servicing, MOTs, and repairs.
Ensuring all statutory certifications are up to date and meticulously maintained will be part of your routine, while maintaining detailed vehicle location and service records for seamless tracking.
Breakdown cover for non-lease vehicles and coordinating ATS tyres will also fall under your jurisdiction.
Additionally, you will monitor and report compliance with driver hours, tachograph laws, and fleet operator license conditions.
Establishing and maintaining training programs to ensure compliance with National Standards and the legal operation of all road vehicle types and plant will be vital.
You'll lead investigations into vehicle incidents to identify root causes and implement recommended actions.
Coordinating with Fugro's Insurance for incident reporting, repairs, and fleet insurance renewals will be essential, as will serving as the central contact for all hire vehicle requests, including order processing and monitoring.
You'll manage GPS tracking and tachographs, checking for infringement, along with HGV driver software and taco software.
Ensuring compliance with National Highways HGV driving standards in Cambridge, CPT trucks, and MSC yard trucks will be your responsibility.
You'll be involved in the disposal, sale, and removing of branding from vehicles.
Driver of the month data and safety data with HSE will also be under your watchful eye.
Lease vehicles management, asset register management, and hiring vehicle agreements with enterprise, thrifty, and Hertz alongside the travel team will be part of your role.
You'll handle replacement vehicles and vehicle damage admin, fine admin with the travel team, and coordinate with HR for policy adherence.
You'll be responsible for toll accounts and low emission zone costs, reporting on fuel consumption and meeting sustainability targets for the UK plan, and fuel cards management.
Insurance coordination with the Legal/Insurance function and car tax coordination with the finance function will be crucial.
Managing owned vehicles, tax reminders, operator's license requirements, 3rd party audits, and registration management will also be part of your duties.
You'll ensure adherence to HSE regulations and specialist training and monitoring, manage HGV licenses, and conduct FORS audits.
Van and HGV training will also be under your purview, alongside portal admin rights training for visibility to the fleet manager.
Managing Masternaut GPS data and auditing vehicle usage with line managers will be your responsibility.
Holding an L3 cert for road haulage is necessary for this role.
Finally, record management across offices will be part of your portfolio.
Who we're looking for:
We are seeking an individual who embodies a continuous improvement mindset and constantly seeks opportunities to push the performance boundary.
You will need to have a strong focus on processes with the ability to set and sustain higher standards of performance.
You take ownership and initiative, act with confidence, and work independently.
You can make prompt and clear decisions.
As a strong communicator, you promote open communication across the organisation.
You can empower, motivate, and connect other people, creating a positive impact.
You provide energy and demonstrate passion, trust, and respect.
We are looking for someone with management experience and a proven track record in a similar role, bringing a wealth of knowledge and expertise to our team.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds.
We also offer great opportunities to stretch and develop yourself.
By giving you the freedom to grow faster, we think you'll be able to do what you do best, better.
Which should help us to find fresh ways to get to know the earth better.
We encourage you to be yourself at Fugro.
So bring your energy and enthusiasm, your keen eye and can-do attitude.
But bring your questions and opinions too.
Because to be the world's leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Extensive career & training opportunities both nationally and internationally.
Competitive salary accompanied by an attractive package including contributory pension scheme
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
Option to lease an electric car.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower.
Their variety of viewpoints, experiences, knowledge and talents give us collective strength.
Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not.
Everybody is to be well-supported and treated fairly.
And everyone must be valued and have their voice heard.
Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro's purpose ‘together create a safe and liveable world' - and to each other.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies.
Acquisition to Fugro Recruitment or any Fugro employee is not appreciated
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Type: Permanent Location: Wallingford, England
Posted: 2025-02-20 09:53:01
