IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract - End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment.
The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc.
I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday - Friday, 09.00 - 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
, Desktop support
, Troubleshooting
, Problem solving
, Diagnostics
, Hardware & software management
, Networking
, Installation, maintenance & configuration
, System monitoring
, IT inventory management
, Knowledgebase maintenance
, Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat.
Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
, Provide first-line technical support to end-users, in person or via email, phone or chat
, Diagnose, troubleshoot & resolve hardware & software issues
, Install, configure & maintain computer systems, applications & peripherals
, Manage user accounts, permissions & access control within Active Directory
, Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
, Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
, Document & track support requests using a ticketing system, ensuring timely resolution
, Provide user training on IT systems, security best practices & new technologies
, Ensure compliance with IT policies & cybersecurity protocols
, Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
, Assist with software updates, patches & system upgrades
, Conduct routine system checks to ensure optimal performance & security
, Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level.
You'll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You'll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions.
Your skills, experience & attributes should include as many of the following as possible:
, Bachelor's degree in Information Technology, Computer Science or a related field
, Experience in technical support, customer support or network troubleshooting
, Strong knowledge of Windows & Mac OS environments
, Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
, Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
, MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
, Cyber security (intrusion prevention & detection, threat management, PCI compliance)
, Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
, SharePoint administration
, TCP/IP networking, switches, routers, firewalls & protocols
, Experience with remote support tools & IT ticketing systems
, Knowledge of ITIL best practices (preferred)
, Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Abingdon, England
Start: ASAP
Duration: 12 months+
Salary / Rate: Negotiable dependant on experience
Posted: 2025-03-27 07:58:05
Cyber Security Analyst - Luton
Hybrid working available
£50,000 Salary
Cyber Security Analyst required for a leading client based in Luton.
My client is currently seeking a Cyber Security Analyst to come on board to responsibility is to detect, investigate, and respond to cybersecurity events and incidents.
Additional duties include managing business-as-usual security tasks, supporting cybersecurity projects, and assisting with regulatory compliance.
This role involves working with a diverse range of security tools, providing the successful candidate with broad experience across all aspects of cybersecurity.
Key skills and responsibilities,
, Cyber Security Analyst experience , Strong knowledge and experience with Microsoft Windows operating systems., Proficient in Active Directory, Group Policies, TCP/IP, DNS, DHCP, and Exchange Server., Ability to effectively multitask, prioritize workload, and manage competing demands., Experience in analyzing IT logs and event sources is preferred., Monitor and administer Security Information and Event Management (SIEM).
, Malware analysis and forensics research.
, Understanding/ differentiation of intrusion attempts and false positives.
, Investigation tracking and threat resolution.
, Familiarity with data storage systems, backup solutions, and restoration methods., Understanding of security tools, their functions, and applications, including Anti-Malware, IPS, Web and Email Gateways, security analysis tools, web security tools, and next-generation firewalls/UTMs., Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques., Strong knowledge of cloud computing, network defence, identity management, incident management, and network security., Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response.
Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
http://info.crimson.co.uk/referafriend
Crimson are acting as an employment business in regards to this vacancy.
Cyber Security Analyst - Luton
Hybrid working available
£50,000 Salary
Cyber Security Analyst required for a leading client based in Luton.
My client is currently seeking a Cyber Security Analyst to come on board to responsibility is to detect, investigate, and respond to cybersecurity events and incidents.
Additional duties include managing business-as-usual security tasks, supporting cybersecurity projects, and assisting with regulatory compliance.
This role involves working with a diverse range of security tools, providing the successful candidate with broad experience across all aspects of cybersecurity.
Key skills and responsibilities,
, Cyber Security Analyst experience , Strong knowledge and experience with Microsoft Windows operating systems., Proficient in Active Directory, Group Policies, TCP/IP, DNS, DHCP, and Exchange Server., Ability to effectively multitask, prioritize workload, and manage competing demands., Experience in analyzing IT logs and event sources is preferred., Monitor and administer Security Information and Event Management (SIEM).
, Malware analysis and forensics research.
, Understanding/ differentiation of intrusion attempts and false positives.
, Investigation tracking and threat resolution.
, Familiarity with data storage systems, backup solutions, and restoration methods., Understanding of security tools, their functions, and applications, including Anti-Malware, IPS, Web and Email Gateways, security analysis tools, web security tools, and next-generation firewalls/UTMs., Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques., Strong knowledge of cloud computing, network defence, identity management, incident management, and network security., Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response.
Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
http://info.crimson.co.uk/referafriend
Crimson are acting as an employment business in regards to this vacancy. ....Read more...
Type: Permanent Location: Luton, England
Start: ASAP
Salary / Rate: £45000 - £50000 per annum
Posted: 2025-02-27 17:06:53
3rd Line IT Support Analyst
________________________________________
Location: Frome, Somerset
Salary: up to £45,000
________________________________________
Are you an experienced IT specialist seeking your next opportunity?
About the company
Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions.
Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries.
Position Overview
The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance.
This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms.
Responsibilities
, Deliver exceptional customer support by resolving technical issues effectively and efficiently.
, Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required.
, Maintain detailed and accurate documentation of support requests, time logs, and client updates.
, Perform system installations, configurations, and upgrades for clients.
, Manage and maintain IT infrastructure, ensuring security and compliance standards are met.
, Assist with project planning, security enhancements, and system maintenance.
, Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects.
Candidate Requirements
Essential Skills and personal qualities
, Minimum of 3 years' experience in IT support, ideally in an MSP environment.
, Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS (2012/2016/2019/2022).
, Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting.
, Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management.
, Experience with firewall and UTM management.
, Proficiency in Mac and Linux troubleshooting.
, Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery.
, Awareness of cybersecurity threats and remediation strategies.
, Experience working within ITIL or SDI frameworks (desirable).
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Frome, England
Start: ASAP
Salary / Rate: £35000 - £45000 per annum
Posted: 2025-02-27 16:12:41
