-
JOB DESCRIPTION
Title: Customer Service Representative
Location: St.
Louis, MO
Summary:
Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way.
Minimum Requirements:
High School diploma or equivalent
Minimum of 1 year of customer service experience
Physical Requirements:
This role is primarily desk-based and involves extended computer use (up to 8 hours per day).
No significant physical exertion, lifting, or unusual environmental conditions are required.
Essential Functions:
Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms.
Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
Monitor order progress and proactively communicate updates or changes to customers and sales teams.
Collaborate with production and internal teams to resolve issues and meet customer expectations.
Support inventory planning by recommending stock adjustments based on sales direction.
Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
Process returns (RGAs) and credit memos efficiently and accurately.
Maintain strong product and systems knowledge.
Champion safety, quality, and continuous improvement initiatives.
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri
Posted: 2026-09-08 23:12:18
-
JOB DESCRIPTION
Title: Customer Service Representative
Location: St.
Louis, MO
Summary:
Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way.
Minimum Requirements:
High School diploma or equivalent
Minimum of 1 year of customer service experience
Physical Requirements:
This role is primarily desk-based and involves extended computer use (up to 8 hours per day).
No significant physical exertion, lifting, or unusual environmental conditions are required.
Essential Functions:
Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms.
Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
Monitor order progress and proactively communicate updates or changes to customers and sales teams.
Collaborate with production and internal teams to resolve issues and meet customer expectations.
Support inventory planning by recommending stock adjustments based on sales direction.
Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
Process returns (RGAs) and credit memos efficiently and accurately.
Maintain strong product and systems knowledge.
Champion safety, quality, and continuous improvement initiatives.
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri
Posted: 2026-09-08 23:11:29
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards.
Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction.
Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments.
Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments.
Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication.
Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards.
Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations.
Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes.
Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service.
Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes.
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products.
Experience managing customer orders in Salesforce and SAP.
OTHER SKILLS AND ABILITIES:
Strong understanding of inventory availability, production scheduling, and order fulfillment processes.
Excellent communication and relationship-building skills.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office.
Experience in logistics and inventory management preferred.
Experience in SAP, and Salesforce is preferred.
The base salary range for applicants in this position generally ranges between $50,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:12:22
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards.
Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction.
Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments.
Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments.
Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication.
Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards.
Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations.
Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes.
Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service.
Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes.
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products.
Experience managing customer orders in Salesforce and SAP.
OTHER SKILLS AND ABILITIES:
Strong understanding of inventory availability, production scheduling, and order fulfillment processes.
Excellent communication and relationship-building skills.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office.
Experience in logistics and inventory management preferred.
Experience in SAP, and Salesforce is preferred.
The base salary range for applicants in this position generally ranges between $50,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:12:19
-
JOB DESCRIPTION
Job Title: Order and Data Entry Rep
Location: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pm
JOB PURPOSE:
As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner.
You'll need strong attention to detail to catch errors and discrepancies when processing sales orders.
Communicate with various departments ensure on-time deliveries..
RESPONSIBILITIES:
Identify appropriate customer account number prior to manually entering customer purchase order.
Enter manual orders into SAP system within 24 hours of receipt.
Respond to requests: identifying discrepancies or problems related to orders.
Provide appropriate pricing or customer service rep documents needed for correction.
Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
Confirm customers' name, address, and billing information are correct.
Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
Check inventory records to determine the availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Receive and respond to customer complaints.
REQUIREMENTS:
10-Key experience by touch
Prior order entry/customer service experience
Basic understanding of Excel and Word.
SAP a plus
Strong attention to detail
Ability to prioritize workload and handle work with a sense of urgency
Effective written and verbal communication skills
Must be able to work well with others/good team player
Pay: $21 - $23/hr
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2026-09-05 15:12:00
-
JOB DESCRIPTION
Job Title: Order and Data Entry Rep
Location: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pm
JOB PURPOSE:
As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner.
You'll need strong attention to detail to catch errors and discrepancies when processing sales orders.
Communicate with various departments ensure on-time deliveries..
RESPONSIBILITIES:
Identify appropriate customer account number prior to manually entering customer purchase order.
Enter manual orders into SAP system within 24 hours of receipt.
Respond to requests: identifying discrepancies or problems related to orders.
Provide appropriate pricing or customer service rep documents needed for correction.
Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
Confirm customers' name, address, and billing information are correct.
Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
Check inventory records to determine the availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Receive and respond to customer complaints.
REQUIREMENTS:
10-Key experience by touch
Prior order entry/customer service experience
Basic understanding of Excel and Word.
SAP a plus
Strong attention to detail
Ability to prioritize workload and handle work with a sense of urgency
Effective written and verbal communication skills
Must be able to work well with others/good team player
Pay: $21 - $23/hr
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2026-09-05 15:12:00
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST.
This remote position provides support across the Mountain and Pacific time zones.
Qualified candidates must be able to work a schedule that aligns with business hours in those regions.
GENERAL PURPOSE OF THE JOB:
The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree from four or 5-year college or university
EXPERIENCE:
Office/Business support background with 3+ years' experience in a high-paced office environment
SKILLS AND ABILITIES:
SAP experience preferred
Customer Service background
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear, concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in English
The base salary range for applicants in this position generally ranges between $52,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:11:57
-
JOB DESCRIPTION
Job Title: Order and Data Entry Rep
Location: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pm
JOB PURPOSE:
As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner.
You'll need strong attention to detail to catch errors and discrepancies when processing sales orders.
Communicate with various departments ensure on-time deliveries..
RESPONSIBILITIES:
Identify appropriate customer account number prior to manually entering customer purchase order.
Enter manual orders into SAP system within 24 hours of receipt.
Respond to requests: identifying discrepancies or problems related to orders.
Provide appropriate pricing or customer service rep documents needed for correction.
Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
Confirm customers' name, address, and billing information are correct.
Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
Check inventory records to determine the availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Receive and respond to customer complaints.
REQUIREMENTS:
10-Key experience by touch
Prior order entry/customer service experience
Basic understanding of Excel and Word.
SAP a plus
Strong attention to detail
Ability to prioritize workload and handle work with a sense of urgency
Effective written and verbal communication skills
Must be able to work well with others/good team player
Pay: $21 - $23/hr
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2026-09-05 15:11:22
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST.
This remote position provides support across the Mountain and Pacific time zones.
Qualified candidates must be able to work a schedule that aligns with business hours in those regions.
GENERAL PURPOSE OF THE JOB:
The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree from four or 5-year college or university
EXPERIENCE:
Office/Business support background with 3+ years' experience in a high-paced office environment
SKILLS AND ABILITIES:
SAP experience preferred
Customer Service background
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear, concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in English
The base salary range for applicants in this position generally ranges between $52,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:11:18
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards.
Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction.
Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments.
Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments.
Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication.
Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards.
Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations.
Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes.
Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service.
Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes.
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products.
Experience managing customer orders in Salesforce and SAP.
OTHER SKILLS AND ABILITIES:
Strong understanding of inventory availability, production scheduling, and order fulfillment processes.
Excellent communication and relationship-building skills.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office.
Experience in logistics and inventory management preferred.
Experience in SAP, and Salesforce is preferred.
The base salary range for applicants in this position generally ranges between $50,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:11:16
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST.
This remote position provides support across the Mountain and Pacific time zones.
Qualified candidates must be able to work a schedule that aligns with business hours in those regions.
GENERAL PURPOSE OF THE JOB:
The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree from four or 5-year college or university
EXPERIENCE:
Office/Business support background with 3+ years' experience in a high-paced office environment
SKILLS AND ABILITIES:
SAP experience preferred
Customer Service background
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear, concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in English
The base salary range for applicants in this position generally ranges between $52,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-09-05 15:10:54
