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JOB DESCRIPTION
An excellent opportunity has arisen for a results-driven sales achiever to join the Euclid Chemical team as a Sales Representative in the Upstate New York territory. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Why join our team? Euclid Chemical offers an attractive package for full time personnel, company benefits include but are not limited to:
Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave 401k with company match Defined benefit pension plan Employee Stock Purchase Plan Generous vacation and holiday time Car Allowance
SALARY: $95,000 - $105,000 plus quarterly commissions
About the position: As a Sales Representative you will be expected to actively seek out and engage customer prospects across the Upstate New York area.
This will include calling on distributors and producers, as well as working with contractors, specifiers, and owners to sell Euclid Chemical's wide range of products.
Responsibilities:
Present, promote and sell products/services to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads Expedite the resolution of customer problems and complaints, collaborating with Customer Services, to maximize satisfaction Achieve agreed upon sales targets and outcomes within scheduled timeframes Coordinate sales effort with team members and other departments Analyze the territory/market's potential, track sales and status reports Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Other duties as required.
Education & Experience:
High School Diploma Bachelor's degree- preferred but not required. Additional Professional Development Credits/Certifications in Industry advantageous. 3+ years proven work experience in outside sales. Excellent knowledge of MS Office Familiarity with CRM practices Ability to build productive professional relationships
Key Competencies:
Sales Ability/Persuasiveness- Presents products, services, or ideas in a manner that clearly shows how they would meet needs and provide benefits; builds confidence in the products, services, or ideas.
Uses appropriate techniques to move others to action or to gain agreement; leverages supportive factors, overcomes or minimizes barriers, and addresses unique needs and preferences of key decision makers.
Makes favorable impressions by interacting with prospective customers in a manner that builds effective relationships.
Customer Focus- Listens to customers (internal and external) and addresses needs and concerns.
Keeps customers informed by providing status reports and progress updates.
Delivers on service commitments.
Meets established or agreed upon deadlines.
Maintains strong relationships with customers.
Uses initiative to improve outcomes, processes, or measurements.
Communication- Communicates in a clear and concise manner.
Uses appropriate grammar, pronunciation and tone to enhance understanding.
Demonstrates professionalism and tailors communication style to needs of the recipient.
Negotiation- Explores positions and alternatives and determines minimal or ideal conditions of both parties during negotiations.
Develops a strategy for giving on some points and standing firm on others to achieve desired outcomes
Planning/ Organization- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively.
Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Uses time effectively to prevent irrelevant issues or distractions from interfering with work completion.
Interpersonal Skills- Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions and activities.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Albany, New York
Posted: 2025-01-10 06:09:03
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Field Installation Engineer
Ireland€40,000 - €42,000 + Consistent Training + Job Security + Job Satisfaction + family - Feel + Close Knit Team + Stay Away Allowances + Company Credit Card + Van + Fuel Card + Personal Use + Tools + Door to Door + Appreciation + Immediate Start
Join a close - knit team as a field installation engineer where collaboration, support, and providing a brilliant service is the core culture of the business.
You will benefit from consistent on the job training to do your job to the best of your ability and have everyday job satisfaction.
Enjoy having job security everyday in an environment where your hard work is always appreciated and valued.
This company is a leader in providing automated storage solutions across a broad range of industries in the UK and Ireland.
As they expand in the Ireland region, they are looking for a Field installation Engineer to play a pivotal role in supporting their ongoing growth.
This is a great opportunity to solidify your career long-term with the chance to travel and work in diverse locations, all while benefiting from a fantastic package.
The Role As A Field installation Engineer Will Include:
* Installations Of Automated Storage Solutions
* Field Installation Role Covering Ireland
* Staying Away Where Necessary
The Successful Field Installation Engineer Will Have:
* Electrical Engineering Background / Understanding
* Ability To Cover Ireland And Stay Away Where Necessary
* Full Driving Licence
Please apply or call Rebecka on 07458163046 for immediate consideration!
Keywords: Field install engineer, field installation engineer, install engineer, Electrical engineer, Electrical installation engineer, maintenance engineer, plant engineer, shift engineer heavy plant engineer , service engineer, service technician, mobile engineer, electrically biased engineer, Electrical maintenance engineer,PLC Engineer,Controls engineer,Electronic engineer,Ireland,Limerick,Shannon,Belfast,Adare,Broadfoard,Birr,Cork,Dublin,Southern Ireland,Northern IrelandFuture Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
Type: Permanent Location: Shannon, Republic of Ireland
Start: asap
Duration: Perm
Salary / Rate: €40000 - €42000 per annum + Training + Stability + Appreciation
Posted: 2025-01-09 16:34:54
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Programme Controls Specialist
Location: Yeovil, Somerset (Hybrid Working: 3 days in the office, 2 days at home)
Pay Rate: £19 - £24 per hour (depending on experience)
Duration: 1-year contract
Hours: Full-Time, Monday to Friday, 8:00 AM 4:30 PM
Are you detail-oriented with a passion for process improvement and project analysis? Join a dynamic team as a Programme Controls Specialist, where you'll play a vital role in optimising programme performance and driving strategic decisions.
Programme Controls Specialist - What Youll Do
- Measure programme performance and analyse cost-schedule integration.
- Prepare and publish performance metrics and reports.
- Track programme milestones, budgets, and financial data.
- Recommend corrective actions and drive process improvement initiatives.
- Partner with Integrated Programme Teams (IPTs) to develop programme plans and Work-Breakdown-Structures (WBS).
What Were Looking For in Programme Controls Specialist
Mandatory Requirements:
- Full BPSS Screening (Baseline Personnel Security Standard): Proof of legal right to work, UK DBS check, and drugs screening.
This will be done prior to joining.
You Must Have:
- Bachelors degree in Accounting, Business, Economics, Finance, Mathematics, or Statistics.
- Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
- At least 1 year of Project/Business Management experience.
Programme Controls Specialist Desireable:
- Experience as a Business Analyst or in Earned Value Management.
- Familiarity with SAP systems and Microsoft Project.
- Strong communication skills, able to convey complex ideas clearly.
- Expertise in compiling and analysing financial data.
Programme Controls Specialist - Why Join?
- Gain exposure to advanced programme management tools and methodologies.
- Hybrid working flexibility for a better work-life balance.
- Be part of a highly skilled team making strategic impacts in a global organisation.
Programme Controls Specialist\'s - This is a fantastic opportunity to develop your career in programme controls within a high-performing team.
Apply or if you do have any questions please contact liam.nother@holtengineering.co.uk
'' ....Read more...
Type: Contract Location: Yeovil,England
Start: 09/01/2025
Duration: 1 Year
Salary / Rate: £19 - £24 per hour
Posted: 2025-01-09 15:55:08
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Field Installation Engineer
Shannon€40,000 - €42,000 + Consistent Training + Job Security + Job Satisfaction + family - Feel + Close Knit Team + Stay Away Allowances + Company Credit Card + Van + Fuel Card + Personal Use + Tools + Door to Door + Appreciation + Immediate Start
Join a close - knit team as a field installation engineer where collaboration, support, and providing a brilliant service is the core culture of the business.
You will benefit from consistent on the job training to do your job to the best of your ability and have everyday job satisfaction.
Enjoy having job security everyday in an environment where your hard work is always appreciated and valued.
This company is a leader in providing automated storage solutions across a broad range of industries in the UK and Ireland.
As they expand in the Ireland region, they are looking for a Field installation Engineer to play a pivotal role in supporting their ongoing growth.
This is a great opportunity to solidify your career long-term with the chance to travel and work in diverse locations, all while benefiting from a fantastic package.
The Role As A Field installation Engineer Will Include:
* Installations Of Automated Storage Solutions
* Field Installation Role Covering Ireland
* Staying Away Where Necessary
The Successful Field Installation Engineer Will Have:
* Mechanical Understanding / Engineering Background
* Ability To Cover Ireland And Stay Away Where Necessary
* Full Driving Licence
Please apply or call Rebecka on 07458163046 for immediate consideration!
Keywords: Field install engineer, field installation engineer, install engineer, mechanical engineer, electrical installation engineer, maintenance engineer, plant engineer, shift engineer heavy plant engineer , service engineer, service technician, mobile engineer, Mechanic, Mechanical biased engineer, Mechanical maintenance engineer,Ireland,Limerick,Shannon,Belfast,Adare,Broadfoard,Birr
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
Type: Permanent Location: Shannon, Republic of Ireland
Start: asap
Duration: Perm
Salary / Rate: €40000 - €42000 per annum + Training + Stability + Appreciation
Posted: 2025-01-09 15:24:33
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Overview
Ref: 105211
Business Analyst / Senior Business Analyst
If you are diligent, detailed, and able to drive to clear requirements and would relish the opportunity to improve ways of working rather than accepting the status quo this is definitely an opportunity to consider.
Role Responsibilities
Responsibilities will include:
Analysing existing processes and workflows along with its baseline performance indicators, identifying areas for improvement and efficiency gains
Collaborate with stakeholders, clients, and teams to gather, analyse, and document detailed business requirements
Serve as a key liaison between the product owner, development team, and stakeholders
Translate business needs into user stories, epics, and acceptance criteria in an Agile Scrum environment
Work with product owners and development teams to prioritise and refine the product backlog
Facilitate meetings and workshops to gather requirements
Use collaboration and documentation tools like Jira for tracking tasks and user stories, Confluence for project documentation, Miro for visual collaboration, and Figma for wireframing and prototyping
Person Specification
You will have the following skills:
Hands-on experience in capturing and translating business and compliance requirements into technical specifications
Experience with Agile methodologies (Scrum) and project management tools like Jira and Confluence
Expertise in Business-Driven Development (BDD) approach
Strong communication skills for coordinating between stakeholders, regulatory experts, and technical teams
Knowledge of financial services ideally but not limited to retirement regulations (e.g., pensions, workplace pensions, defined contribution/defined benefit schemes, IRAs, and personal pensions)
Reward
An opportunity to make a significant impact on a company that is rapidly growing in Edinburgh but is also already established throughout the UK and US.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Edinburgh, Scotland
Posted: 2025-01-09 15:22:43
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Job Title: Learning and Organisational Development Specialist Salary: 18.78 PAYE (Inclusive of Holiday Pay) | £21.37 LTD Umbrella P/H Hours: 25.90 Hours Per Week ( 3.5 Days) Type: Temporary Ongoing Location: Doncaster, DN1 | Hybrid Start Date: ASAP Work Pattern: Hybrid; Flexible Working; Office based on Tuesdays and as required.
(Friday is a full day)Are you passionate about fostering professional growth and embedding core values within an organization? Join our client's team as a Learning and Organisational Development Specialist.
In this role, you will have the opportunity to deliver innovative training solutions that empower employees and align with our organizational goals. Key Duties and Responsibilities:
Design, deliver, and procure engaging learning interventions using diverse platforms, including e-learning.
Support mandatory, professional, and career development training, ensuring alignment with the annual training plan.
Conduct learning needs analyses in collaboration with service managers to address identified business needs.
Coach managers on personal, career, and team development, fostering a culture of growth and performance.
Facilitate team-building sessions and implement organizational development initiatives aligned with our values.
Contribute to the delivery of the People Strategy, leading key learning and development initiatives.
Promote employee engagement through activities like pulse surveys and staff conferences.
Qualifications and Experience:
Essential: Level 5 CIPD qualification or equivalent, with expertise in learning and organizational development theories and tools.
Proven experience designing and delivering a range of innovative learning interventions.
Strong presentation and facilitation skills tailored to diverse audiences.
Expertise in coaching and mentoring line managers.
Proficiency in e-learning design, authoring, and implementation.
Familiarity with Learning Management Systems and training procurement processes.
Additional Information:
A driving license is not required but would be advantageous for travel between sites.
The position is initially temporary but may have potential for permanent opportunities, subject to organizational needs.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Doncaster, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £18.78 per hour + PAYE Inclusive of Holiday Pay
Posted: 2025-01-09 14:34:51
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An exciting opportunity has arisen for a Maintenance Technician to join a well-established car dealership.
This full-time role offers excellent benefits and a salary of £13 per hour for 40 hour work week.
As a Maintenance Technician, you will collaborate with the current Maintenance Operative to deliver reactive, planned, and preventative maintenance, including basic plumbing, ensuring that the Dealerships are upheld to the highest standards.
You will be based in South West covering multiple locations such as Frome, Trowbridge, Box or Swindon.
You will be responsible for:
* Carry out general maintenance tasks including repairing broken locks and filling gaps in walls.
* Perform preventative maintenance and planned maintenance work.
* Install and maintain appliances and equipment.
* Replace light bulbs, fixtures, and fittings.
* Inspect and troubleshoot equipment and systems.
* Assist in the movement of furniture and equipment as needed.
* Report maintenance issues to the relevant manager.
What we are looking for:
* Previously worked as a Maintenance Technician, Maintenance Operative, Handyman, Facilities Technician, Maintenance Assistant, General Maintenance Operative, Facilities Maintenance Operativeor in a similar role.
* Experience in general building tasks, maintenance, and painting & decorating.
* Understanding of plumbing and electrical systems.
* Skilled in using hand and electrical tools.
* Strong communication and interpersonal skills.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Life insurance
* Sick pay
* Store discount
* Company Van
* Referral programme
* Health & wellbeing programme
Apply now for this exceptional Maintenance Technician opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Frome, Trowbridge, Box, Swindon, England
Start:
Duration:
Salary / Rate: £13 - £13 Per Hour
Posted: 2025-01-09 12:54:20
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An exciting opportunity has arisen for aATA qualified Panel Technician with NVQ Level 3 or equivalent qualifications in vehicle body repair to join an independent vehicle repair centre.
This full-time role offers excellent benefits and a salary range of £40,000 - £50,000.
As a Panel Technician, you will be responsible for repairing and replacing vehicle panels to a high standard, using a variety of repair methods and tools.
You will be responsible for:
* Assess damage to vehicles and determine the most appropriate repair methods.
* Collaborate with technicians and site managers to ensure a smooth and efficient workflow.
* Keep detailed records of repairs performed and materials used.
* Adhere to manufacturer and industry guidelines to ensure top-quality repairs.
* Maintain health and safety standards and comply with workplace regulations.
What we are looking for:
* Previously worked as a Panel Beater, Panel Technician, Bodyshop Technician, Body technicia or in a similar role in the automotive repair industry.
* NVQ Level 3 or equivalent qualifications in vehicle body repair.
* ATA qualified.
* Skilled in panel beating, welding, and vehicle body repairs.
* Body repair knowledge and experience with hand and power tools.
* Ideally have 2 years of panel beating experience.
* Driving licence would be preferred.
Whats on offer:
* Competitive salary
* 28 days holiday
* Company pension
* Employee discount
* On-site parking
* Referral programme
Apply now for this exceptional Panel Technician opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Chelmsford, England
Start:
Duration:
Salary / Rate: £40000 - £50000 Per Annum
Posted: 2025-01-09 10:06:06
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Our client is a market leading manufacturer of products and solutions utilised across a wide range of industries.
Applicants are invited from a wide range of manufacturing backgrounds.
They are part of a market-leading pan European manufacturing group with multiple sites based across the UK and Europe.
The Factory Operations Manager position is a senior level appointment, in which you will assume Operations and Manufacturing responsibility for one of their key operations, close the Shenstone area.
Applicants are invited from a wide range of manufacturing backgrounds but must have experience of taking manufacturing operations through to World Class standard within a fast paced and high-volume manufacturing environment, in which Health and Safety, Continuous Improvement and lean manufacturing techniques are at the heart of what you do.What's in it for you as Manufacturing Operations Manager:
Basic salary up to circa £80k per annum (NEGOTIABLE), Supported with a high level bonus scheme, company car allowance, private healthcare, double digit pension, life assurance, flexible and enhanced holiday scheme and additional benefits
Personal and career development opportunities
The opportunity to join a pan European manufacturing group with a leading product market share and long-standing reputation for Manufacturing excellence
The product lines manufactured offer market growth opportunities and job security in an ever-growing market sector
Key responsibilities within Manufacturing Operations Manager position:
The strategic development of manufacturing operations across a number of manufacturing lines throughout the facility, taking the site through to World Class
The development and promotion of lean manufacturing techniques, such as 5s, VSM, TPM, etc, across manufacturing operations
People Management, including the motivation and mentoring of managers to effectively problem solve and develop their careers
You will be required to demonstrate an ability to introduce process/procedures across our clients' manufacturing lines, which enhance manufacturing output and support the delivery of EBITDA objectives over the next 3 years and significant company growth
The Operations Manufacturing Manager will be responsible for leading the development of an agile, positive, ambitious manufacturing function which has the skills, resources, and capability to become a key enabler of growth, development, and improved business performance over the next 3 years.
ESSENTIAL QUALIFICATIONS & EXPERIENCE OPERATIONS DIRECTOR
Previous experience within a senior level position, e.g.
Operations Manager, Operations Director, Plant Manager, Manufacturing Manager, Factory Manager, General Manager etc.
Leadership and people management skills with the ability to build, motivate, develop, and improve teams
Experience of taking manufacturing operations to World Class / Operational Excellence
Experience within a fast-paced manufacturing environment, implementing continuous improvement tools and techniques, and problem-solving techniques
A seasoned manufacturing professional who understands the journey to WCM or Operational Excellence, who can work closely with key members of production and maintenance teams pushing where required, being robust with colleagues where necessary, leading from the front, but being prepared to be involved in the day-to-day activities of the shopfloor if this is necessary to achieve enhanced results.
IOSH or Nebosh qualified in Health and Safety
Ideally degree qualified or commensurate experience
If of interest, PLEASE APPLY NOW.
Keywords - Operations Manager, Operations Director, Production Director, plant Manager, Manufacturing Manager, Manufacturing Director, Factory Manager, General Manager, GM, world class manfufacturing, WCM, ....Read more...
Type: Permanent Location: Lichfield, England
Start: ASAP
Salary / Rate: £75000.00 - £86000.00 per annum + Excellent benefits
Posted: 2025-01-09 08:55:32
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Outbound Sales Consultant £24,000 - £35,000
Our Business
Direct Business Group have been growing steadily over the past 6 years.
Going from strength to strength and building amazing packages for our customers.
With a portfolio of over six thousand customers and growing we are looking for talented salespeople to join the team.
Using modern technologies, we make sure our customers can manage their energy usage correctly while offering market leading prices to secure tenders.
Based in Houghton-le-spring we are based in the middle of three great city's Newcastle, Durham, and Sunderland.
From the CEO to the manager's, we have all done the sales role.
We know the difficulties that you may come up against.
This means that we give you the tools to succeed in the role.
Starting with our amazing induction you will learn about why we are different.
You will understand what we stand for and what our values and goals are.
We are looking for the below.
Ability to build and instant rapport with a customer.
Energy consultant
Be able to listen and process the needs of the customer so you can offer a package that will meet all their needs.
Overcome objections by knowing the products.
Be an outside the box thinker.
We have solutions for business, being able to break that down and offer a solution that is different and stands out will make you and asset to that company.
Resilience to No.
This you will hear in 90% of your calls.
Initiative-taking - We are not here to micromanage you.
We believe that using your time well will produce the results needed.
Knowing what your own gaols are will help you on your way.
6 months sales experience.
Ideally experience in the business energy market.
What we offer
Competitive salary.
- we will pay you your value.
Pay structure - As you grow and learn we will increase your wage.
Private health care - we want to make sure you are healthy and well.
Amazing holiday entitlement
Potential for all of December off paid.
Additional leave as incentives.
Recognition in our annual awards.
Access to Tusker car hire after you have passed your probation.
Ongoing coaching and development.
Careers progression - Want to get to having your own team? Coach others even have your own operation we encourage you to be the best version of you.
A great working environment.
If you are interested or just want to find out more information, contact me either by e-mail, message, or call. ....Read more...
Type: Permanent Location: Tyne and Wear, England
Start: ASAP
Salary / Rate: £24000 - £35000 per annum
Posted: 2025-01-09 08:40:29
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The Company
Join a leading financial institution known for its innovation, customer-centric services, and commitment to excellence.
This role is pivotal in shaping the future of their services call centre, focusing on operational efficiency and exceptional quality outcomes.
The Opportunity
The Services Program Manager will oversee and drive initiatives aimed at enhancing the operational efficiency, quality, and regulatory compliance of the institution's services call centre.
This is a strategic and hands-on role requiring a dynamic leader who can execute projects with measurable impact while fostering a culture of continuous improvement.
Key Responsibilities
Operational Excellence
Develop and implement operational strategies to improve call centre efficiency and productivity.
Identify and resolve process bottlenecks, ensuring seamless service delivery.
Introduce and monitor KPIs to measure success in operational performance.
Call Centre Quality & Efficiency
Lead initiatives to improve call centre performance, ensuring adherence to quality standards.
Collaborate with stakeholders to optimize workflows and improve customer experience.
Conduct regular audits and reviews to maintain service excellence.
Data & Regulatory Management
Oversee data-driven projects to ensure compliance with regulatory standards.
Leverage analytics to identify trends and inform decision-making.
Work closely with compliance teams to mitigate risks and adhere to policies.
Key Skills and Experience
Proven experience in managing operational excellence programs within call centres or similar environments.
Strong background in process optimization, efficiency improvements, and change management.
Knowledge of data management and regulatory compliance in financial services is a plus.
Exceptional leadership and communication skills, with the ability to engage and influence stakeholders at all levels.
Proficient in data analytics tools and reporting systems.
Qualifications
Bachelor's degree in Business, Operations Management, or a related field.
Certifications in Lean, Six Sigma, or equivalent methodologies are highly desirable.
Work Environment
Hybrid Model: 3 days in the Melbourne CBD office, 2 days remote.
Collaborative, fast-paced environment with a focus on innovation and excellence.
Benefits
Opportunity to work with a renowned financial institution.
Potential for long-term extension (up to 4 years).
Competitive daily rate contract.
Eligibility:
Applicants must have full working rights in Australia.
If you think this would be the ideal next role for you and you have the desired experience, then please click on the link below or send your resume directly to Nick at nchua@parityconsulting.com.au
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. ....Read more...
Type: Contract Location: Melbourne CBD, Melbourne, Australia
Start: ASAP
Duration: 12 months
Salary / Rate: AU$900 - AU$1000 per day
Posted: 2025-01-09 05:46:50
