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Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:10:54 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being followed; Primarily responsible for both the overview of compliance as well as day-to-day operations with respect to safety and regulatory permits and reports. Ensure all are met with best practices and are compliant. This pertains to Federal, State, and Local regulations i.e. RCRA, EPA reporting requirements both directly to the EPA as well as those governed by Missouri DNR Air Pollution and HAZ WASTE; Conduct and coordinate on-site daily inspections to audit physical conditions and safe work practices. Including but not limited to: PPE for specific tasks, Emission Points, Work Permits, General Housekeeping, Spill Kits, Satellite and Pre-Transport Waste Storage Areas, Fire Extinguishers, Shower and Eye Wash, etc.; Be aware concerning all city, state and federal compliance regulations; Conduct and improve training programs related to all aspects of safety and compliance in the facility for all personnel. This includes but not limited to: new employee training and refreshers, forklift safety, OSHA, hazwoper, contractor orientation, FOT/IATA, etc. All training should be conducted in a timely manner and ensure additional process specific trainings are sufficient to maintain safety for employees. Maintain and update all plans required at the facility, including but not limited to: General Operating Permit, Hazardous Waste Generator Compliance, Storm water Pollution Prevention Plan, Spill Prevention Control and Countermeasures, Emergency Response Plan, Compressed Gas Plan, Contingency Plans, Hazard Communication Program and Security Plans; Essential reports such as TRI, Tier II, RMP, Quarterly and Biennial Waste Reporting (and their due dates) is the responsibility of your department. Assistance will be given from other staff to prepare and maintain this data; Participate and help conduct Safety Committee meetings; Works closely with HR manager and Vice President/CFO to become responsible for the hands-on administration of the workers' compensation program. Maintain the OSHA 300 log and tracking. Manage medical monitoring program; Maintain and improve environmental compliance programs related to hazardous wastes, air permitting, water pollution control, and community right-to-know programs; Select and maintain safety equipment and safety supplies on site. To include purchasing and keeping track of the supplies and managing the costs of these supplies; Reduce waste generation and costs of disposal. Upgrade monitoring, testing and instrumentation of waste and byproducts. Schedule and maintain all documentation related to all waste pickups, including certifying and recertifying waste profiles; Improve overall safety, housekeeping and reliability of plant work areas and compliance systems; Member of the PSM team; Implement and coordinate the documentation and schedule for preventative maintenance of equipment through the Faciliworks program. Maintain, create and close work orders. Keep Asset List up to date within Faciliworks database. Train all maintenance personnel on these procedures and manage to ensure proper procedures are followed; Ensure all permits (LOTO, Hot Work, Confined Space Entry), as well as MOC's are done correctly, and properly filed and archived. Become proficient in generating, reviewing and updating SDS's and Labels for our product line. This will be a multi-member team as GHS is being implemented in 2015, however, in 2016 and future years' maintenance of this system will become part of your department; Supervise, coach, motivate and develop staff. Minimum Requirements: Bachelor's degree in environmental management, Chemistry, Engineering, or a related discipline, or high school diploma if degree with 5 years or more of direct experience in Process Safety Management, or suitable combination of education and relevant experience as described; Specialized technical/aptitude experience: minimum of 3 years' experience in a manufacturing environment and demonstrated proficiency with manufacturing processes. Previous work and/or substantial knowledge of, including commonly used concepts, practices and procedures, within the thermoset polymer industry is a strongly considered asset; Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge; (if applicable to position) Demonstrated organization, facilitation, communication and presentation skills; (if applicable to position) Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines; Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally; Relevant computer skills for this position include knowledge and experience with Microsoft Office applications (Word, Excel, PowerPoint) and web-based applications. Experience using SAGE Platinum for Windows preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management; Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction; Demonstrated leadership and vision managing staff groups and major projects or initiatives; Outstanding interpersonal relationship building and employee coaching and development skills. Benefits and Compensation The pay range for applicants in this position generally ranges between $120,000.00/year and $140,000/year. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Arnette Polymers offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Arnette Polymers is a division of The Stonhard Group, an RPM International company (NYSE: RPM) that is headquartered in Maple Shade, NJ and has more than 100 years of experience manufacturing and installing high performance, seamless floors throughout the world. We manufacture and install long-term floor, wall and lining solutions to markets including, but not limited to: food & beverage, general manufacturing, pharmaceutical, chemical processing, education, healthcare, government, technology and hospitality. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Pay: $120,000.00 - $140,00.00 per yearApply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 23:15:43 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being followed; Primarily responsible for both the overview of compliance as well as day-to-day operations with respect to safety and regulatory permits and reports. Ensure all are met with best practices and are compliant. This pertains to Federal, State, and Local regulations i.e. RCRA, EPA reporting requirements both directly to the EPA as well as those governed by Missouri DNR Air Pollution and HAZ WASTE; Conduct and coordinate on-site daily inspections to audit physical conditions and safe work practices. Including but not limited to: PPE for specific tasks, Emission Points, Work Permits, General Housekeeping, Spill Kits, Satellite and Pre-Transport Waste Storage Areas, Fire Extinguishers, Shower and Eye Wash, etc.; Be aware concerning all city, state and federal compliance regulations; Conduct and improve training programs related to all aspects of safety and compliance in the facility for all personnel. This includes but not limited to: new employee training and refreshers, forklift safety, OSHA, hazwoper, contractor orientation, FOT/IATA, etc. All training should be conducted in a timely manner and ensure additional process specific trainings are sufficient to maintain safety for employees. Maintain and update all plans required at the facility, including but not limited to: General Operating Permit, Hazardous Waste Generator Compliance, Storm water Pollution Prevention Plan, Spill Prevention Control and Countermeasures, Emergency Response Plan, Compressed Gas Plan, Contingency Plans, Hazard Communication Program and Security Plans; Essential reports such as TRI, Tier II, RMP, Quarterly and Biennial Waste Reporting (and their due dates) is the responsibility of your department. Assistance will be given from other staff to prepare and maintain this data; Participate and help conduct Safety Committee meetings; Works closely with HR manager and Vice President/CFO to become responsible for the hands-on administration of the workers' compensation program. Maintain the OSHA 300 log and tracking. Manage medical monitoring program; Maintain and improve environmental compliance programs related to hazardous wastes, air permitting, water pollution control, and community right-to-know programs; Select and maintain safety equipment and safety supplies on site. To include purchasing and keeping track of the supplies and managing the costs of these supplies; Reduce waste generation and costs of disposal. Upgrade monitoring, testing and instrumentation of waste and byproducts. Schedule and maintain all documentation related to all waste pickups, including certifying and recertifying waste profiles; Improve overall safety, housekeeping and reliability of plant work areas and compliance systems; Member of the PSM team; Implement and coordinate the documentation and schedule for preventative maintenance of equipment through the Faciliworks program. Maintain, create and close work orders. Keep Asset List up to date within Faciliworks database. Train all maintenance personnel on these procedures and manage to ensure proper procedures are followed; Ensure all permits (LOTO, Hot Work, Confined Space Entry), as well as MOC's are done correctly, and properly filed and archived. Become proficient in generating, reviewing and updating SDS's and Labels for our product line. This will be a multi-member team as GHS is being implemented in 2015, however, in 2016 and future years' maintenance of this system will become part of your department; Supervise, coach, motivate and develop staff. Minimum Requirements: Bachelor's degree in environmental management, Chemistry, Engineering, or a related discipline, or high school diploma if degree with 5 years or more of direct experience in Process Safety Management, or suitable combination of education and relevant experience as described; Specialized technical/aptitude experience: minimum of 3 years' experience in a manufacturing environment and demonstrated proficiency with manufacturing processes. Previous work and/or substantial knowledge of, including commonly used concepts, practices and procedures, within the thermoset polymer industry is a strongly considered asset; Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge; (if applicable to position) Demonstrated organization, facilitation, communication and presentation skills; (if applicable to position) Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines; Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally; Relevant computer skills for this position include knowledge and experience with Microsoft Office applications (Word, Excel, PowerPoint) and web-based applications. Experience using SAGE Platinum for Windows preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management; Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction; Demonstrated leadership and vision managing staff groups and major projects or initiatives; Outstanding interpersonal relationship building and employee coaching and development skills. Benefits and Compensation The pay range for applicants in this position generally ranges between $120,000.00/year and $140,000/year. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Arnette Polymers offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Arnette Polymers is a division of The Stonhard Group, an RPM International company (NYSE: RPM) that is headquartered in Maple Shade, NJ and has more than 100 years of experience manufacturing and installing high performance, seamless floors throughout the world. We manufacture and install long-term floor, wall and lining solutions to markets including, but not limited to: food & beverage, general manufacturing, pharmaceutical, chemical processing, education, healthcare, government, technology and hospitality. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Pay: $120,000.00 - $140,00.00 per yearApply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 23:12:08 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being followed; Primarily responsible for both the overview of compliance as well as day-to-day operations with respect to safety and regulatory permits and reports. Ensure all are met with best practices and are compliant. This pertains to Federal, State, and Local regulations i.e. RCRA, EPA reporting requirements both directly to the EPA as well as those governed by Missouri DNR Air Pollution and HAZ WASTE; Conduct and coordinate on-site daily inspections to audit physical conditions and safe work practices. Including but not limited to: PPE for specific tasks, Emission Points, Work Permits, General Housekeeping, Spill Kits, Satellite and Pre-Transport Waste Storage Areas, Fire Extinguishers, Shower and Eye Wash, etc.; Be aware concerning all city, state and federal compliance regulations; Conduct and improve training programs related to all aspects of safety and compliance in the facility for all personnel. This includes but not limited to: new employee training and refreshers, forklift safety, OSHA, hazwoper, contractor orientation, FOT/IATA, etc. All training should be conducted in a timely manner and ensure additional process specific trainings are sufficient to maintain safety for employees. Maintain and update all plans required at the facility, including but not limited to: General Operating Permit, Hazardous Waste Generator Compliance, Storm water Pollution Prevention Plan, Spill Prevention Control and Countermeasures, Emergency Response Plan, Compressed Gas Plan, Contingency Plans, Hazard Communication Program and Security Plans; Essential reports such as TRI, Tier II, RMP, Quarterly and Biennial Waste Reporting (and their due dates) is the responsibility of your department. Assistance will be given from other staff to prepare and maintain this data; Participate and help conduct Safety Committee meetings; Works closely with HR manager and Vice President/CFO to become responsible for the hands-on administration of the workers' compensation program. Maintain the OSHA 300 log and tracking. Manage medical monitoring program; Maintain and improve environmental compliance programs related to hazardous wastes, air permitting, water pollution control, and community right-to-know programs; Select and maintain safety equipment and safety supplies on site. To include purchasing and keeping track of the supplies and managing the costs of these supplies; Reduce waste generation and costs of disposal. Upgrade monitoring, testing and instrumentation of waste and byproducts. Schedule and maintain all documentation related to all waste pickups, including certifying and recertifying waste profiles; Improve overall safety, housekeeping and reliability of plant work areas and compliance systems; Member of the PSM team; Implement and coordinate the documentation and schedule for preventative maintenance of equipment through the Faciliworks program. Maintain, create and close work orders. Keep Asset List up to date within Faciliworks database. Train all maintenance personnel on these procedures and manage to ensure proper procedures are followed; Ensure all permits (LOTO, Hot Work, Confined Space Entry), as well as MOC's are done correctly, and properly filed and archived. Become proficient in generating, reviewing and updating SDS's and Labels for our product line. This will be a multi-member team as GHS is being implemented in 2015, however, in 2016 and future years' maintenance of this system will become part of your department; Supervise, coach, motivate and develop staff. Minimum Requirements: Bachelor's degree in environmental management, Chemistry, Engineering, or a related discipline, or high school diploma if degree with 5 years or more of direct experience in Process Safety Management, or suitable combination of education and relevant experience as described; Specialized technical/aptitude experience: minimum of 3 years' experience in a manufacturing environment and demonstrated proficiency with manufacturing processes. Previous work and/or substantial knowledge of, including commonly used concepts, practices and procedures, within the thermoset polymer industry is a strongly considered asset; Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge; (if applicable to position) Demonstrated organization, facilitation, communication and presentation skills; (if applicable to position) Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines; Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally; Relevant computer skills for this position include knowledge and experience with Microsoft Office applications (Word, Excel, PowerPoint) and web-based applications. Experience using SAGE Platinum for Windows preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management; Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction; Demonstrated leadership and vision managing staff groups and major projects or initiatives; Outstanding interpersonal relationship building and employee coaching and development skills. Benefits and Compensation The pay range for applicants in this position generally ranges between $120,000.00/year and $140,000/year. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Arnette Polymers offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Arnette Polymers is a division of The Stonhard Group, an RPM International company (NYSE: RPM) that is headquartered in Maple Shade, NJ and has more than 100 years of experience manufacturing and installing high performance, seamless floors throughout the world. We manufacture and install long-term floor, wall and lining solutions to markets including, but not limited to: food & beverage, general manufacturing, pharmaceutical, chemical processing, education, healthcare, government, technology and hospitality. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Pay: $120,000.00 - $140,00.00 per yearApply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 15:11:49
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Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:10:54 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being follo ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 23:15:43 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being follo ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 23:12:08 -
Corporate Manager - EH&S
JOB DESCRIPTION Position Summary: This position is responsible for developing, instituting, and overseeing all aspects of Environmental, Health, Safety and Corporate Compliance. This includes but is not limited to ensuring the company complies with all federal and state health, safety and environmental laws, regulations and reporting standards. Essential Functions: Works with all personnel at the facility to make sure all safety and environmental regulations are met and are being follo ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-09-04 15:11:49