3rd Line Support Engineer - Luton
Onsite work 5 days per week
Salary up to £40k + on call bonus up to £3k
3rd Line support Engineer required for a leading client based in Luton.
My client is currently seeking a 3rd Line Support Engineer to come on board to provide comprehensive support for all electronic communication systems on-site, while also taking a leading role in driving technology change and improvement projects and managing external support agreements.
Your primary responsibility will be to handle escalated calls from the Service Desk, offering advanced support to diagnose and resolve complex IT incidents and issues.
As the first point of contact for the 1st and 2nd line support teams, you will manage fault reports and respond to IT support requests from end users.
Additionally, you will coordinate with all IT team members to ensure that issues beyond your scope are promptly escalated to the appropriate internal or external parties, aiming for quick resolution.
Key skills and responsibilities,
, Strong 3rd Line Support Experience, Take ownership of, investigate, and resolve escalated IT support issues in accordance with agreed SLAs., Analyse recurring issues (Problem Management) and work to identify and address root causes., Monitor and ensure system availability, performance, and security., 2nd line support within an enterprise environment., Strong troubleshooting and problem-solving skills across diverse systems, infrastructure, and architecture, including but not limited to Microsoft Active Directory, Windows Desktop & Server OS, DNS & DHCP, Office 365, and VMware., Proficient in networking and TCP/IP troubleshooting., Excellent analytical skills, with a proactive approach to learning and addressing unfamiliar topics to ensure successful resolutions., Strong team-oriented mindset, with clear and professional communication, maintaining a customer-focused approach., Ability to work independently, using initiative to manage support requests to a high standard., Familiarity with IT Service Management best practices, preferably ITIL processes., Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components., Provide technical coaching and mentoring to support team members., Develop, maintain, and update procedures and training materials for the IT team., Participate in the support on-call rotation.
Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Luton, England
Salary / Rate: Up to £40000 per month
Posted: 2024-10-18 15:48:17
Senior Software Engineer Team Lead - Stuttgart(Tech stack: C#, ASP.NET, SQL Server, REST APIs, Entity Framework, JavaScript, CSS, HTML, Angular)
Our Client:
Is one of the world's largest and most well-known car manufacturers, producing a wide range of innovative and game-changing vehicles for Formula 1 and Rally Car Racing.
They are now looking for a new Senior Software Engineer Team Lead in Stuttgart with a background in C# Development.
You will be responsible for leading a team of software developers to deliver high-quality software solutions that support their automotive services.
If you are passionate about modern automotive technologies and are looking for an exciting company to join, then this could be the job for you!
Your tasks:
Take responsibility for the productivity, quality of work results, and priorities of the team.
Conduct regular employee evaluations and feedback sessions.
Analyze requirement documents for new software solutions and further development of existing applications.
Provide technical consultation and conception for work packages, including project planning.
Program backend systems (SOA architecture, CLI programs, etc.), web and desktop clients.
Ensure quality through code reviews and unit tests or functional tests.
Support configuring and maintaining build and release pipelines.
Develop using software in C#, ASP.NET, SQL Server, REST APIs, Entity Framework, JavaScript, CSS, HTML and Angular.
Requirements:
Several years of experience in software development with .NET in C#.
Experience in implementing REST APIs such as OpenAPI (Swagger).
Sound knowledge of web technologies such as HTML/Razor Pages, Javascript (jQuery), and CSS/Sass (Bootstrap).
Knowledge of implementing SPAs (e.g., with Angular) would be an advantage.
Confident use of version management, preferably Git.
Experience in modeling and programming database objects (ideally with MS SQL) and dealing with ORMs (such as Entity Framework/NHibernate).
Experience in managing employees or project management, including leadership skills, strong assertiveness, and an authoritative demeanour.
Very good knowledge of German (C1 or C2) and good English.
Benefits:
Competitive salary: €80,000 - €120,000 + Bonus Benefits
Remote work options with flexible working hours
The best professional development opportunities and mentorship
Comprehensive benefits package, including health insurance, retirement plan, and more
Access to cutting-edge technologies and tools
30 Days Annual Leave
Location: Stuttgart, Germany / Remote Working
Salary: €80.000 - €120.000 + Bonus + Benefits
Applicants for the Senior Software Engineer Team Lead position must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSP2NOIRGERMANYRECNOIREUROPEREC
NC/TC/STU80120 ....Read more...
Type: Permanent Location: Stuttgart, Germany
Start: ASAP
Salary / Rate: €80000 - €120000 per annum
Posted: 2024-10-14 02:02:15
