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Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market.
They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly.
You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently.
An understanding of Azure AD environments, some Network troubleshooting and experience managing devices via Microsoft Intune would also be expected.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress.
If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business.
The company is quick to recognise talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you.
The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £40k - £45k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £40000 - £45000 per annum + Bonus + Pension + Benefits
Posted: 2026-04-20 16:17:20
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Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-04-20 12:31:49
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HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable)
THE COMPANY:We're exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service
Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA
Preparing Monthly team rotas to ensure resource is provided
Assisting with Project Work and Coordination
Identifying training needs and areas of improvement
Ensuring that customers are escalated and responded to rapidly
Maintaining SOPs when processes change/update
Providing reports to the Directors and discussing key insights
Setting team and individual objectives, targets and improvement milestones
Arranging team meetings and 1:1 meetings to ensure good communication
Delivering or arranging delivery of regular training
THE PERSON:
Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical envionment
A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.
Excellent communication skills with the confidence to manage a team of varying experience levels
An individual with solid values and one that enjoys delivering high levels of service
TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Contract Location: Ilkley, England
Start: ASAP
Duration: 6-12 Months
Salary / Rate: £28000.00 - £35000.00 per annum + Benefits
Posted: 2026-04-13 11:18:19
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Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market.
They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly.
You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently.
A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress.
If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business.
The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you.
The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000 - £35000 per annum + Bonus + Pension + Benefits
Posted: 2026-04-02 09:32:08
