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JOB DESCRIPTION
Team Leader ERP Development (NA)
Supervises the ERP development staff of the IT department in North America.
In addition, continues to perform development work, while serving as the leader of the team.
Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions.
This support includes both business processes and IT solutions.
Essential Duties and Responsibilities:
Demonstrate strong leadership while working with the IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business.
Provide supervision of IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions.
This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc.
Supervises consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed.
Provide guidance and support IT professional development of the development staff by: day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT).
Perform analysis and development duties and activities.
Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades.
Projects may be global and cross-divisional and can be solely business re-engineering and/or IT.
This support should be of the highest quality, on-time and within budget.
Plans and schedules development projects and staff assignments.
Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community.
Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits.
Demonstrate strong formal and informal communication skills including: written, oral and team.
Reads, writes, and communicates fluently in English.
Other duties may be assigned.
Additional Job Functions: (Other Less Critical Job Activities)
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff.
Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics.
Supervisory Responsibilities:
This position has a staff of professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating.
Also provides direction and supervision to project team members, consultants, contract programmers, interns, and temporary help, as required.
Supervision includes work assignments, discipline, quality/performance reviews, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, team work, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required:
College degree in IT or business is preferred, but not required.
Practical Work Experience Required:
5 - 7 years of applications programming experience.
5 - 7 years of systems analysis and design experience.
2 years of experience in project management skills.
2 years of experience in supervision or project leadership, overseeing the work of project team members is preferred, but not required.
Read, write and communicate fluently in English.Special Knowledge and Skill:
Demonstrates leadership and supervisory abilities.
General knowledge and understanding of business operations.
In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communication networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write formal business correspondence and specification documents.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors.
Must be able to read, write and communicate fluently in English.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technical Skills:
Must be highly skilled in the use of personal computers.
This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, SharePoint.
Proficiency with SAP applications and databases, development tools and integration components, such as, but not limited to, ABAP, SAPGUI, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, ECC/Oracle, S/4HANA, SAP BW, SAP APO, SAP GTS, SAP Fiori Apps, SAP Netweaver Gateway, SAP PI/XI, Business Explorer, Synactive GuiXT/Liquid UI, debugging and tracing utilities, HTML, XML, SAP Workflow.
Working knowledge of web browsers and VPN clients.
Basic understanding of IT communication networks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%)
Sitting at desk or conference table (90 - 100%).
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations.
(0 - 20%)
Works from home and/or in an office environment with controlled climate and generally quiet conditions.
(80 - 100%)
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations.
(0 - 20%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-07-19 23:09:38
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JOB DESCRIPTION
Team Leader ERP Development (NA)
Supervises the ERP development staff of the IT department in North America.
In addition, continues to perform development work, while serving as the leader of the team.
Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions.
This support includes both business processes and IT solutions.
Essential Duties and Responsibilities:
Demonstrate strong leadership while working with the IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business.
Provide supervision of IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions.
This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc.
Supervises consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed.
Provide guidance and support IT professional development of the development staff by: day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT).
Perform analysis and development duties and activities.
Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades.
Projects may be global and cross-divisional and can be solely business re-engineering and/or IT.
This support should be of the highest quality, on-time and within budget.
Plans and schedules development projects and staff assignments.
Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community.
Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits.
Demonstrate strong formal and informal communication skills including: written, oral and team.
Reads, writes, and communicates fluently in English.
Other duties may be assigned.
Additional Job Functions: (Other Less Critical Job Activities)
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff.
Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics.
Supervisory Responsibilities:
This position has a staff of professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating.
Also provides direction and supervision to project team members, consultants, contract programmers, interns, and temporary help, as required.
Supervision includes work assignments, discipline, quality/performance reviews, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, team work, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required:
College degree in IT or business is preferred, but not required.
Practical Work Experience Required:
5 - 7 years of applications programming experience.
5 - 7 years of systems analysis and design experience.
2 years of experience in project management skills.
2 years of experience in supervision or project leadership, overseeing the work of project team members is preferred, but not required.
Read, write and communicate fluently in English.Special Knowledge and Skill:
Demonstrates leadership and supervisory abilities.
General knowledge and understanding of business operations.
In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communication networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write formal business correspondence and specification documents.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors.
Must be able to read, write and communicate fluently in English.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technical Skills:
Must be highly skilled in the use of personal computers.
This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, SharePoint.
Proficiency with SAP applications and databases, development tools and integration components, such as, but not limited to, ABAP, SAPGUI, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, ECC/Oracle, S/4HANA, SAP BW, SAP APO, SAP GTS, SAP Fiori Apps, SAP Netweaver Gateway, SAP PI/XI, Business Explorer, Synactive GuiXT/Liquid UI, debugging and tracing utilities, HTML, XML, SAP Workflow.
Working knowledge of web browsers and VPN clients.
Basic understanding of IT communication networks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%)
Sitting at desk or conference table (90 - 100%).
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations.
(0 - 20%)
Works from home and/or in an office environment with controlled climate and generally quiet conditions.
(80 - 100%)
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations.
(0 - 20%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-07-19 23:09:37
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Service Desk Engineer - London
3 month initial contract
£325 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts.
You'll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £325 - £375 per day + inside IR35
Posted: 2025-07-17 14:29:25
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The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers.
This is a junior role and has great potential in a vibrant environment to move up.
You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible.HOURS OF WORK
Your shifts are allocated across the team evenly and will be shared upfront on a 4 week basis and cover weekends and bank holidays.
On average 37.5 hours per week, the hours of 8am to 8pm Monday to Saturday and 10am to 5pm on Sundays across the team.
Also, with 45 minutes for lunch.Weekend working is included in the shifts but EIT are happy for Helpdesk Analysts to swap shifts with each other, to accommodate special occasions or to be flexible around working hours.Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff.
Typical Shifts are: (Subject to change)
Early Shift: 08:00 to 16:15 with a 45min lunch break.Late Shift: 11:45 to 20:00 with a 45min lunch break.Sunday Shift: 09:45 to 18:15 with a 45min lunch break.
KEY RESPONSIBLITIESYou will:
Assist and direct staff and / or customers where support tickets are raised.Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base.Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services.Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable.Support and maintain software and hardware used in the organisation's day-to-day operations and services.Provide an excellent level of service to our customers, being professional and courteous at all times.
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy.
The role will require you to provide excellent levels of service to both internal staff and external customers.KEY REQUIREMENTS
High school education or higher education preferred or, and some helpdesk / project support experience.Demonstrates a desire and aptitude to learn new skills and work on automated systems.Self-motivated, confident and hard-working individual.Strong organisational ability and time management skills.Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability.Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment.Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required.Good verbal & written communications and interpersonal skills.Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues.Ability to read and interpret technical documentation and procedures.Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC.
SALARY AND BENEFITSThe successful candidate will be rewarded with the following:
Salary based on £19,500 - £24,000 per annum.Discretionary bonus potential at year end.28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays.Group Stakeholder pension following a successful trial period.
All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. Blue Scorpion Limited and European Information Technology Limited are an equal opportunities employer. ....Read more...
Type: Permanent Location: Bexley, Greater London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £19.5k - 24k per year
Posted: 2025-06-27 17:02:46
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An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Aberdeen, Scotland
Start:
Duration:
Salary / Rate: £23810 Per Annum
Posted: 2025-06-26 10:32:20
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
Type: Permanent Location: Kensington and Chelsea, England
Start: 11/06/2025
Salary / Rate: £27000.00 - £28000.00 per annum
Posted: 2025-06-24 17:08:09
