Company Description
RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance.
With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits.
Its proprietary technology platform, RAS Prosper™, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements.
RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.
Role Description
This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager.
The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide.
As IT Delivery Manager, you'll be a key member of the business's senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company.
You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI's technology stack.
You'll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.
Remuneration
The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery.
This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations.
This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.
Key Responsibilities
Leadership & Operational Management
Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.
Innovation & Continuous Improvement
Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.
System & Platform Administration
Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.
This role is being managed by RAS Supply Chain Integrity.
For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR.
To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu. ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: Up to £53000 per annum
Posted: 2026-05-11 12:12:04
Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations.This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving.What's on Offer
Salary negotiable depending on experience23 days' annual leave plus bank holidaysBirthday off work, or the nearest Monday or Friday if it falls on a weekendWPA Cash Benefit Healthcare Policy after successful probationGroup stakeholder pension after three monthsCompany laptopCompany mobile phoneIT equipment for working from home, where applicableCompany credit card for business expenses after successful probation, if required
About the Role
You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function.You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management.You will also play an important role in helping the business scale by improving processes, building structure, introducing KPIs and developing a high-performing support team.
Key Responsibilities
Lead and develop the helpdesk and customer support teamOwn and improve the customer journey, including onboarding, training and ongoing supportEnsure customer queries, incidents and technical issues are resolved quickly and effectivelyIntroduce and monitor KPIs, including service levels, response times, resolution times and customer satisfactionImprove helpdesk processes, workflows, documentation and standard operating proceduresSupport business growth by helping shape the future helpdesk structureCoach, motivate and develop team membersWork closely with internal teams, customers, suppliers and partnersProvide regular reporting on customer service performance, trends and improvement opportunitiesSupport senior leadership with management information and department statistics
About YouWe are looking for someone who is confident, organised and comfortable working in a fast-paced environment.You will ideally have:
Experience in helpdesk, customer service, customer success or customer experience leadershipStrong people management and team development skillsA customer-first approach and passion for service excellenceExperience improving processes and implementing changeGood understanding of customer service KPIs and reportingStrong communication and relationship-building skillsAbility to work well under pressure and manage competing prioritiesA positive, proactive and commercially minded approach
About EITEIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services.Full training will be provided where required around our specific solutions and services.Additional InformationApplicants must be eligible to live and work in the UK.
Due to the nature of our business, applicants must also have a clean credit and criminal history.EIT Limited is an equal opportunities employer. ....Read more...
Type: Permanent Location: Dartford, Kent, England
Start: ASAP
Duration: Permanent
Salary / Rate: £40k - 50k per year
Posted: 2026-05-05 13:22:01
