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Service Desk Engineer - Crewe
3 month contract, likely to extend
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts.
You'll be based from their Crewe location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
Working hours are 08:00 - 17:00 and you will be required onsite full time (this is not negotiable).
....Read more...
Type: Contract Location: Crewe, England
Start: ASAP
Duration: 3 months
Salary / Rate: £350 - £375 per day + outside IR35
Posted: 2025-12-09 11:46:46
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AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems.
You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues.
You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems.
You will effectively manage your time to make sure all tickets are completed to match agreed SLAs.
End user clients will be in the blue chip corporate world.
You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue.
If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON ....Read more...
Type: Permanent Location: Berkshire, England
Salary / Rate: £35000 - £38000 per annum
Posted: 2025-12-09 07:39:13
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all aspects of Helpdesk, including taking incoming tickets, assigning tickets and ensuring all tickets are closed in an acceptable time frame, typically 48 hours.
Provides technical expertise and support for all Tremco CPG products and systems via on-line Helpdesk, email and/or phone.
(Roofing, Sealants, Waterproofing, Deck Coating, Nudura and Facades)
Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support to customer and sales force needs.
Develops and maintains a prioritized list of Helpdesk tickets and assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents.
Assist the Technical Resource Manager and/or Technical Director when needed.
Remains current on competitor products/systems throughout the industry.
Monitors and advises on competitive product information.
Actively participates with Industry organizations where appropriate.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
Willingness to actively participate in a continuing education program.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,900 and $62,300 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-09 06:07:44
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all aspects of Helpdesk, including taking incoming tickets, assigning tickets and ensuring all tickets are closed in an acceptable time frame, typically 48 hours.
Provides technical expertise and support for all Tremco CPG products and systems via on-line Helpdesk, email and/or phone.
(Roofing, Sealants, Waterproofing, Deck Coating, Nudura and Facades)
Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support to customer and sales force needs.
Develops and maintains a prioritized list of Helpdesk tickets and assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents.
Assist the Technical Resource Manager and/or Technical Director when needed.
Remains current on competitor products/systems throughout the industry.
Monitors and advises on competitive product information.
Actively participates with Industry organizations where appropriate.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
Willingness to actively participate in a continuing education program.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,900 and $62,300 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-08 22:10:39
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We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 11:00:13
-
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 10:57:55
-
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 10:54:52
-
1st Line Service Support Engineer
Location:- Manchester
Salary:- to £30k Inclusive of Shift Allowance.
24/7 Shift Rota once fully trained.
Environment:- 1st line Support, Customer Interaction, Service Desk, ServiceNow, Salesforce, Incidents, Escalations.
This role could suit an IT Graduate looking for a first role and training in the IT/Tech world.
Step into a fast-paced, high-growth tech environment and become the front line of technical resolution.
Our technology-based client is on the lookout for a First Line Support Specialist who lives and breathes technology, enjoys troubleshooting live issues, and wants exposure to real-world infrastructure, platforms and customer environments.
If you want a role that develops you quickly and gets you working with skilled engineers from day one — this is it.
What you'll be doing
Responding to live incidents and service requests
Troubleshooting faults across multiple technologies and platforms
Working directly with engineers to drive rapid issue resolution
Managing incidents end-to-end, including outage documentation
Applying system patches, updates and config changes during shifts
Acting as the communication bridge between customer, engineering teams and third parties
You'll get exposure to real production environments, critical systems, and a stack of platforms where you'll constantly build your skills and technical depth.
What we're looking for
, Experience in a support or helpdesk environment (ideal, not essential)
, Strong customer communication and incident ownership
, A proactive problem-solver with a can-do mindset
, Hungry to learn, push yourself, and progress fast
, Passion for IT, networks, communications or infrastructure tech
If you want more than just ticket-logging — if you want to resolve, learn, communicate and grow — you'll fit right in.
What's on offer
Hybrid/fully-remote progression after on-site training
Fast technical development, qualifications & progression routes
M-F working to start, moving to shifts once live-ready
25 days holiday + bank holidays, rising with service
EV scheme, cycle to work, tech scheme & employee health plans
Mental health support, EAP access & a people-first culture
________________________________________
Ready to step up, take ownership, and build your career in real tech operations?
Apply now — your next step in IT Support starts here
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £25000 - £30000 per annum + + Bens
Posted: 2025-12-01 18:56:59
-
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-01 16:37:44
-
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IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW LondonJust IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather.
The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed.
As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area.
About the RoleThis role sits within their clients IT team.
The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house. Key responsibilities include:
The audio-visual systems (AV) have undergone extensive change and expansion.
Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems,including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashionWorking hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events.Ensure that the following are checked regularly and always fit for purpose:
Meeting rooms and equipmentPrinting facilities and equipment IoT devices in gym and social areasOther technical duties, such as PAT testing for equipment.
Work with Admin and IT teams to ensure space booking software is functioning as required.Provide appropriate support to other members of the wider IT team Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.Create and maintain documentation on end user processes, such as “how to” guides, ensuring that these are kept up to date and relevant.Keep accurate up to date records, such as equipment loans, user details, software licenses etc.
Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.
Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC.
The Offer:
Salary: Up to £45,000 per annum + Bonus and BenefitsLocation: South West London Contract: Permanent
If you're looking to be part of a one of the leading architectural companies apply to me directly at soniab@justit.co.ukYou will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
....Read more...
Type: Permanent Location: Putney, England
Start: 21/11/2025
Posted: 2025-11-25 11:21:08
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Service Desk Engineer - Crewe
3 month contract, likely to extend
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts.
You'll be based from their Crewe location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues. ....Read more...
Type: Contract Location: Crewe, England
Start: ASAP
Duration: 3 months
Salary / Rate: £350 - £375 per day + outside IR35
Posted: 2025-11-10 13:28:29
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all aspects of Helpdesk, including taking incoming tickets, assigning tickets and ensuring all tickets are closed in an acceptable time frame, typically 48 hours.
Provides technical expertise and support for all Tremco CPG products and systems via on-line Helpdesk, email and/or phone.
(Roofing, Sealants, Waterproofing, Deck Coating, Nudura and Facades)
Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support to customer and sales force needs.
Develops and maintains a prioritized list of Helpdesk tickets and assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents.
Assist the Technical Resource Manager and/or Technical Director when needed.
Remains current on competitor products/systems throughout the industry.
Monitors and advises on competitive product information.
Actively participates with Industry organizations where appropriate.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
Willingness to actively participate in a continuing education program.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,900 and $62,300 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-08 22:09:09
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions.
The candidate must be a team player and interface / coordinate with several other departments within Tremco.
Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force.
Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected.
The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all aspects of Helpdesk, including taking incoming tickets, assigning tickets and ensuring all tickets are closed in an acceptable time frame, typically 48 hours.
Provides technical expertise and support for all Tremco CPG products and systems via on-line Helpdesk, email and/or phone.
(Roofing, Sealants, Waterproofing, Deck Coating, Nudura and Facades)
Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support to customer and sales force needs.
Develops and maintains a prioritized list of Helpdesk tickets and assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents.
Assist the Technical Resource Manager and/or Technical Director when needed.
Remains current on competitor products/systems throughout the industry.
Monitors and advises on competitive product information.
Actively participates with Industry organizations where appropriate.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
Willingness to actively participate in a continuing education program.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,900 and $62,300 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure.
Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired.
For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-08 22:08:24
