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Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners.
Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundThe role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path.
Well-trodden paths into this role include:
Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services.
Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
Self-starter with a positive approach with a background in customer services or account management.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping.
This role is hybrid based, with some time spent in an office in London, some time working from home.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interviews are available now, so please apply without delay to secure your slot!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000 - £32000 per annum + Excellent benefits
Posted: 2025-11-24 23:35:02
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An exciting opportunity has arisen for a Property Sales Manager to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Property Sales Manager, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-21 16:26:29
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An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-21 16:26:29
-
An exciting opportunity has arisen for a Leasehold Sales Officer to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Sales Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-21 16:26:14
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Are you a subject matter expert in Social Housing Asset Management, Construction & Building Safety, Sustainability &/or Carbon Reduction and Energy Efficiency? Do you have the experience necessary to act in a specialist advisor capacity? If so, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Technical Services Coordinator for a Business Consultancy that provides Procurement, Asset Management & Development Consultancy to social housing customers.
The main purpose of the role is to help facilitate the delivery of procurement projects for new customers and the renewal of key frameworks by providing key technical, specification, tender, and commercial advice to internal stakeholders.
Your day-to-day activities will include supporting internal departments in working to understand changing customer requirements; helping to review and ensure that technical specifications are fit for purpose; supporting the provision of key technical specification advice; developing an internal specification and cost library; helping to develop a core framework specification that will meet future standards and best practice; review and improve existing documentation and standards; helping to ensure specifications meet all relevant legislation standards; ensure pricing models are accurate; keep abreast of all key technical sector updates and developments; and acting as a key member of the team in developing and delivering a professional inhouse technical consultancy service.Will Suit
Well-trodden paths into this career include:
Working in Social Housing as an Asset Officer, Asset Manager, Technical Officer;
Working in Construction/Property Compliance or Building Safety;
Surveyor/Surveying Officer; and/or
Architecture/Architectural Technician.
Must Have
Previous experience within Social Housing Asset Management; Construction, Technical Services & Building Safety; and/or Sustainability, Energy Efficiency, and Decarbonisation.
Strong technical background, this could cover building systems, construction, building regulations, compliance requirements, and/or quantity surveying.
Experience of complex building specifications and pricing models, with an understanding of market costs, cost models, cost management, value, and contract payment mechanisms.
Excellent report writing skills, and meticulous record keeping.
Nice to Have
An appreciation for Health & Safety, Construction, Design & Management (CDM) regulations.
Experience of technical specification development.
Experience of legal/contractual documentation, construction contracts, and/or, the legal and regulatory framework for housing maintenance.
Knowledge of residential development in the social housing sector.
Project Support/Project Coordination.
Experience of property maintenance, decent homes, and property defects/remediation.
Procurement experience in managing OJEU or Find a Tender compliant projects in Construction or Asset Management.
A relevant Certification or Degree, such as one covering Social Housing, Property, Safety, Construction, RICS, IOSH, CIOB, CIAT or similar.
Office 365 application proficiency including MS Excel.
As an individual you will be an excellent communicator, adept at liaising and influencing at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for detail, you will be able to analyse data to reach clear conclusions and write clear evidence-based reports.
You will also be a dedicated team player, reliable, forward thinking and someone who strives for excellence.
This role is home based, with a regular presence required in the office in the West Midlands - therefore a driving license is required for this post and costs will be catered for alongside a car allowance This is an exciting time to join the organisation and an exciting role to heavily influence the quality-of-service provision.
Interview slots are available for suitable candidates, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £40000 - £50000 per annum + Excellent benefits
Posted: 2025-11-03 17:00:43
