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JOB DESCRIPTION
An exciting opportunity has become available for a results driven sales professional with strong experience in selling concrete construction products to join our growing team as a Sales Representative in the greater Minneapolis area.
Euclid Chemical, a proud subsidiary of RPM International (NYSE: RPM) and a leader in the construction and restoration markets, is committed to providing innovative solutions through our comprehensive range of concrete treatments, sealers, coatings, and decorative products.
With over 110 years of expertise, we pride ourselves on our people-first culture that fosters collaboration, respect, and personal growth.
Why Euclid Chemical?
We offer an attractive compensation and benefits package, including:
Competitive salary: $80,000 - $90,000 annually, plus monthly commissions
Comprehensive Benefits: Medical, dental, and vision coverage
Life and disability insurance (short-term/long-term)
Parental Leave
401(k) plan with company match
Defined benefit pension plan
Employee Stock Purchase Plan
Vacation and holiday time
Company vehicle or car allowance
Job Summary:
As a Sales Representative, you will be responsible for proactively identifying and engaging new customer prospects, including contractors, design professionals, business owners, and distributors.
Success in this role requires technical expertise and a commitment to providing outstanding customer service while meeting sales targets.
Key Responsibilities:
Actively promote, present, and sell products and services to both existing and potential clients. Conduct detailed cost-benefit analyses to align product offerings with customer needs. Build and maintain strong, positive relationships with clients to drive long-term business. Identify and pursue new business opportunities through cold calling and lead generation. Work closely with Customer Service to resolve issues quickly and maintain high levels of customer satisfaction. Consistently achieve sales goals and meet deadlines. Collaborate with colleagues and other departments to develop and implement effective sales strategies. Analyze and report on market trends, territory potential, and sales activities. Stay updated on industry trends and adjust sales strategies accordingly. Seek continuous feedback to improve performance and sales techniques.
Qualifications:
A proven track record in selling concrete construction products is strongly preferred.
Candidates with industry-specific experience are highly encouraged to apply. High School Diploma required; Bachelor's degree preferred. Certifications in construction or industry-related fields are a plus. Minimum 8 years of proven experience in sales of concrete construction products. Proficiency in MS Office and familiarity with CRM tools. Ability to build strong professional relationships with clients. Demonstrated ability to cold call contractors and provide expert technical support. Experience providing job site services and troubleshooting/installing concrete repair products.
Equal Opportunity Employer:
Euclid Chemical is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, national origin, sex, protected veteran status, or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Minneapolis, Minnesota
Posted: 2025-12-08 14:07:55
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The Company:?
A fantastic opportunity has arisen for an Internal Sales Representative to work for a market leader in the supply of a wide range of Building Materials.?
Internationally renowned, with a firm commitment to sustainable development.?
Worked on some of the most prestigious construction products in the UK and internationally.?
Committed to providing customers with the most reliable and comprehensive array of building materials, through tailoring to suit customers’ specific needs.?
?
? The Internal Sales Representative ??
The Internal Sales Representative will be based at the companies Lincoln Plant.
You’ll be selling the companies Asphalt offering to contractors.
Examples of customers: Highways contractors, Housebuilding contractors and small independent contractors.
As the Internal Sales Representative you’ll be managing existing business whilst also seeking new business
You’ll ensure all data is entering correctly into SAP.
Working hours- 37.5 hours per week.
9am-5pm, although there can be flexibility on this.
There will be flexibility to work from home 1 or 2 days per week once established in the role.
Full training will be provided.
Benefits of the Internal Sales Representative
£30,000-£35,000
23 Days Holiday?+ Bank Holidays
Pension?
Career prospects
Permanently employed role
? ?
The Ideal Person for the Internal Sales Representative
Will have experience of selling Asphalt, although this isn’t essential
Individuals on the upward ladder of their career with internal sales experience are encouraged to apply
A keen learner, wanting to build a career
A competent IT user ?
Will have a full driving licence
If you think the role of Internal Sales Representative is for you, apply now!?
?
Consultant: Amanda Ellis
Email: amandae@otrsales.co.uk ?
Tel no.
0208 397 4114?
Candidates must be eligible to work and live in the UK.?
?
About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Brimingham, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £30000 - £35000 Per Annum Excellent Benefits
Posted: 2025-12-08 12:42:13
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Vehicle Technician - Chelmsford - Vehicle Technician
Location - Chelmsford
Job Title - Vehicle Technician
Salary - £32,000 - £35,000 (£60,000 OTE)
We have an exciting opportunity for an experienced Vehicle Technician to join a prestige dealership in Chelmsford.
The Vehicle Technician role comes with a basic salary of £32,000 - £35,000 (£60,000 OTE) with fantastic opportunities for progression.
- Hours: 40 Hours Shift Pattern Monday - Friday 8:00am - 5:00pm, Saturday on a rota depending on workload
- New Starter Guarantee - Whilst youre getting up to speed with the role your salary is topped up to your OTE potential
- Annual Leave A minimum of 33 days annual leave (including bank holidays), rising with long service
- Tool Insurance scheme
- Vehicle purchase discounts
- Life Insurance we give you the peace of mind when you need it most
- Employee Discounts make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Discount Gym membership keep fit with our big brand gym & fitness offers
- Cycle to work scheme get a new bike, equipment or both
- Holiday allowance rising with length of service We reward long service with extra holiday
Key Vehicle Technician Roles and Responsibilities:
- Undertake maintenance, service and repair activities on motor vehicles to the highest standard
- As the Vehicle Technician you will carry out all work completely and effectively whilst adhering to manufacturers scheduled times to maintain efficiency
Minimum Vehicle Technician Requirements:
- Qualified to NVQ level 3 (or equivalent)
- Have at least 2 years experience after a qualifying period, of working in a Dealership as a Vehicle Technician (or similar)
- Good technical knowledge
- Must have a Driving License
If you want to hear more about the Vehicle Technician role, please send us your CV by clicking apply now or by contacting Rachael on 07885881841or rachael.mortimer@holtautomotive.co.uk to discuss further.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.Vehicle Technician - Main Prestige Dealership Vehicle Technician ....Read more...
Type: Permanent Location: Chelmsford,England
Start: 08/12/2025
Salary / Rate: £32000 - £60000 per annum, Benefits: Bonus / Sign on Bonus
Posted: 2025-12-08 10:52:04
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Diagnostic Technician - Swindon - Vehicle Technician
Location - Swindon
Salary - £33,000 - £45,000
Job Title - Vehicle Technician
We are working with a franchised Volume brand dealership in the Swindon area who are looking for an experienced Vehicle Technician to join their busy Service Department
The Vehicle Technician role comes with a basic salary of between £33000 - £45000 with fantastic opportunities for progression.
Key Vehicle Technician Roles and Responsibilities:
- Undertake maintenance, service, and repair activities on motor vehicles to the highest standard
- As the Vehicle Technician Carry out all work completely and effectively whilst adhering to manufacturers scheduled times to maintain efficiency
- Effectively record details of diagnosis, work completed, and components utilised in line with group and manufacturer standards
Minimum Vehicle Technician Requirements:
- Qualified to NVQ level 3 (or equivalent)
- Have at least 2 years experience after a qualifying period, of working in a Dealership as a Technician (or similar)
- Good technical knowledge
- Must have a Driving License
If you want to hear more about the Vehicle Technician role, please send us your CV by clicking apply now or by contacting Rachael on 07885881841 or send your up to date CV to rachael.mortimer@holtrecruitment.com to discuss further.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
....Read more...
Type: Permanent Location: Swindon,England
Start: 08/12/2025
Salary / Rate: £33000 - £45000 per annum
Posted: 2025-12-08 10:48:04
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Vehicle Technician - Tunbridge Wells - Vehicle Technician
Location - Tunbridge Wells
Job Title - Vehicle Technician
Salary - £30,000 - £35,000 OTE £50,000
We have an exciting opportunity for an experienced Vehicle Technician to join a prestige dealership in Tunbridge Wells now.
Looking for Level 3 qualified candidates with knowledge of general servicing and diagnostics.
The Vehicle Technician role comes with a Basic salary can range from £30,000 - £35,000 with an OTE of up to £50,000 + fantastic opportunities for progression.
Key Vehicle Technician Roles and Responsibilities:
- Undertake maintenance, service and repair activities on motor vehicles to the highest standard
- As the Vehicle Technician you will carry out all work completely and effectively whilst adhering to manufacturers scheduled times to maintain efficiency
- Effectively record details of diagnosis, work completed, and components utilised in line with group and manufacturer standards
Minimum Vehicle Technician Requirements:
- Qualified to NVQ level 3 (or equivalent)
- Have at least 2 years experience after a qualifying period, of working in a Dealership as a Vehicle Technician (or similar)
- Must have a Driving License
If you want to hear more about the Vehicle Technician role, please send us your CV by clicking apply now or by contacting Rachael on 07885881841 or send your up to date CV to rachael.mortimer@holtrecrutiment.com to discuss further.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. ....Read more...
Type: Permanent Location: Tunbridge Wells,England
Start: 08/12/2025
Salary / Rate: £35000 - £50000 per annum
Posted: 2025-12-08 10:42:03
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Luxury Sales Assistant Required for a luxury store in Piccadilly.
Full time permanent role.
We are recruiting Sales Associates to join a luxury boutique based in Piccadilly Circus.
You'll be responsible for providing world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals.
You'll demonstrate comprehensive knowledge of all products within the department and increase sales by selecting products to meet customer requirements.
You'll also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.
Selling luxury suitcases and travel accessories.
Must have 1-2 years retail experience.
Please send your updated CV to carly@unity-recruitment.co.uk
or call on 02036685680 ext 113.
....Read more...
Type: Permanent Location: West End, England
Start: ASAP
Duration: PERM
Salary / Rate: Up to £13 per hour + 1% Commission
Posted: 2025-12-08 10:29:46
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Business Development Manager - South West.
Zest Optical is working with a leading supplier of optical products and accessories to recruit an ambitious and driven Business Development Manager for the South West region.
This is a fantastic opportunity to join a growing organisation that combines innovation, quality, and strong customer partnerships within the independent optical market across the South West region.
You will take full responsibility for developing and managing customer accounts across your region, driving growth through effective relationship management and proactive business development.
This field-based role requires excellent organisation, self-motivation, and the ability to deliver results while working independently.
Business Development Manager - Role
Manage and develop existing customer relationships across the South West region.
Identify new business opportunities and convert leads into long-term partnerships.
Deliver and execute regional sales strategies in line with company objectives.
Achieve and exceed sales targets through proactive account management and opportunity spotting.
Plan and manage your own diary, appointments, and territory efficiently.
Provide regular market insight and feedback to help shape business strategy.
Represent the brand professionally at all times and uphold its reputation for quality and service.
Business Development Manager - Requirements
Dispensing Opticians or experienced optical professionals looking to move into sales are encouraged to apply.
Previous experience in optical sales, practice management, or a similar B2B environment preferred.
Strong communication, negotiation, and relationship-building skills.
Self-motivated, target-driven, and able to work independently.
Organised and capable of managing your own schedule effectively.
Willingness to travel across the region, including occasional overnight stays.
Full UK driving licence and valid passport (occasional travel to Europe may be required).
Business Development Manager - Salary & Benefits
OTE £37-45k (£24k base plus uncapped bonus potential).
Mileage allowance and business travel expenses.
Autonomy to manage your own schedule and territory.
Ongoing training and support, with opportunities for professional development.
The chance to make a real impact within a growing and forward-thinking optical business.
If you're ready to take the next step in your optical career and build lasting relationships across the South West, click on the Apply Now button to avoid missing out on this opportunity. ....Read more...
Type: Permanent Location: Bristol, England
Salary / Rate: £25000 - £40000 per annum + Additional Benefits
Posted: 2025-12-08 09:03:29
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Product Owner - An International SaaS - Lucerne, Switzerland
(Key skills: Product Owner, SaaS Product Management, Contract Lifecycle Management, User Stories, Backlog Management, Scrum, Kanban, Cloud/Web Solutions, Stakeholder Management, Roadmap Planning, Compliance & Security, Product Release, UX & QA Collaboration)
Are you a skilled product professional with experience owning SaaS product modules, particularly in contract or agreement management? Do you enjoy translating customer, sales and support feedback into actionable roadmaps, prioritised user stories and polished releases? If so, this could be the next big move in your career.
We are working with an international SaaS company that is scaling its business operations and delivering cutting-edge governance, risk & compliance (GRC) or contract lifecycle management solutions.
They are seeking a Product Owner to own their CLM offering end-to-end — from vision through to implementation and ongoing enhancement — ensuring the product meets market needs, regulatory requirements, and delivers value to clients.
In this role you will be responsible for gathering requirements from multiple sources including clients, consulting, support and sales.
You'll translate these into clear, actionable user stories and maintain and prioritise the product backlog.
You will work closely with development, UX and QA teams to plan sprints, carry out refinements, lead feature implementation, and validate delivered functionality.
You'll plan product releases, update documentation and user guides where needed, and ensure that the product roadmap is aligned with business priorities; you will regularly update stakeholders across the business about progress, releases and future plans.
Crucially, you'll ensure that compliance, security and data protection concerns are embedded in all stages of development; and you'll monitor trends in the market (CLM, GRC, BPM) to propose innovations and enhancements to maintain competitive edge.
Your ideal profile includes experience as a Product Owner or Product Manager in a software environment, ideally with exposure to contract management or equivalent domain.
You should have strong ability to define clear requirements, balance priorities and trade-offs, and possess good technical understanding of cloud/web-based solutions.
Solid experience with Agile frameworks (Scrum or Kanban), and comfort using tools like Jira, Azure DevOps or comparable platforms is essential.
Experience or awareness of UX, QA or QA-automation is a plus.
Strong stakeholder management, excellent communication skills in English (any other language skills are bonus), and familiarity with compliance, security or risk topics are advantageous.
You'll be joining a company with a fast-growing product portfolio, offering a culture where innovation is encouraged, collaboration is routine, and impact is visible.
The environment supports hybrid working from London, with flexible hours, opportunities for professional growth, and a team that values your input and ambition.
Location: Lucerne, Switzerland / Hybrid working
Salary: CHF 100,000 - CHF 125,000 + Bonus + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROPEREC
NOIREURNET ....Read more...
Type: Permanent Location: Lucerne, Switzerland
Start: ASAP
Salary / Rate: Swiss Franc100000 - Swiss Franc125000 per annum + + Bonus + Benefits + Pension
Posted: 2025-12-08 02:00:59
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JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:34:49
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Boston, Massachusetts
Posted: 2025-12-07 23:34:49
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JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:34:11
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business.
Safety is our primary priority and will be embedded into every discussion, meeting, and project.
As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region.
It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew.
Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable.
Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project.
This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
Sales Rep weekly and/or as needed and before new projects.
WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently.
Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site.
These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased.
Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
Provide pricing for self-performing projects over $12,500.
Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
Monitor and manage the Field Reps.
Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation.
Work with the Supervisor to elevate the issues to HR as required.
Coordinate with the Supervisor to create project schedules.
Review time reports daily and make necessary corrections with the admin team.
Attending all appropriate calls, meetings, and trainings.
Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
The salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: San Antonio, Texas
Posted: 2025-12-07 23:34:10
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Poughkeepsie, New York
Posted: 2025-12-07 23:34:10
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Worcester, Massachusetts
Posted: 2025-12-07 23:34:10
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers.
Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION:
Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE:
One to two years related experience and/or training Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS AND ABILITIES:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:33:54
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Field Engineering team supports projects with diverse scopes of work.
As a Field Engineer, you will be responsible for organizing, researching, and documenting cross-departmental assignments that contribute to the growth and operational excellence of Pure Air Control Services, a division of Weatherproofing Technologies, Inc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
Coordinate with multi-disciplined teams, including sales personnel and field team, to develop a scope of work and estimate the cost of a project.
Organize material and complete reports according to pre-defined standards regarding order, clarity, conciseness, style, and terminology.
Gather and analyze large amounts of technical data, drawings, and field notes to develop a clear understanding of building HVAC systems. Translate incomplete or fragmented information into accurate system concepts, identifying key mechanical, electrical, and control components. Evaluate project requirements, specifications, and system layouts to determine where company products and solutions can be effectively integrated. Clearly explain technical observations and engineering assessments to project managers, sales teams, and operations staff in both verbal and written form. Prepare concise reports highlighting system conditions, risks, and recommended actions, tailored for both technical and non-technical audiences. CERTIFICATES, LICENSES, REGISTRATIONS:
Bachelor's degree in mechanical engineering field (preferred) Ability to obtain Engineer Intern certification (preferred) Minimum of 3 years of experience in the HVAC industry, including design consulting, commissioning, or test and balance.
CxA (Certified Commissioning Authority) or CxT (Certified Commissioning Technician) certification preferred; candidates actively pursuing certification will also be considered.
OTHER SKILLS AND ABILITIES:
Working knowledge of Heating, Ventilation, and Air Conditioning systems.
Familiarity with current building, energy, and mechanical codes and standards.
Understanding of HVAC design principles, including heating load, air change, and ventilation requirements, and applying different HVAC systems (Constant volume, VAV, 100% OA, ERV units, etc.).
Understanding of HVAC engineering fundamentals, including load calculations, conceptual systems analysis through construction documentation design, equipment design and layout, and duct and pipe sizing.
Customer service oriented.
Proficient computer skills and strong technical writing skills.
Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
Well organized and possess superior time management abilities to support several projects simultaneously.
Self-motivated and self-directed while remaining a team player.
Ability to travel out of state up to 50% of the time.
This role offers the opportunity to expand into project management responsibilities, with Field Engineers eventually overseeing small projects and coordinating with internal teams to ensure successful delivery.
The salary range for applicants in this position generally ranges between $58,000 and $75,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2025-12-07 23:33:48
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Hartford, Connecticut
Posted: 2025-12-07 23:33:38
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Poughkeepsie, New York
Posted: 2025-12-07 23:31:01
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Boston, Massachusetts
Posted: 2025-12-07 23:30:26
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JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:30:05
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality.
The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance.
The RBM will maintain and enhance customer relationships, providing face-to-face business support and services.
The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI.
Assigned regions are subject to change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
Travel to job sites as needed to provide support to regional resources, including rooftop projects.
Travel to customer or sales meetings as needed to support business or regional activities.
Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
Develop regional resources for daily operations, growth, and employee development.
Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
Ensure that documentation on employee issues is submitted promptly to the HR department.
Act as an agent of change and improvement, and adapt quickly to changing business priorities.
Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and/or operating income.
Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
Forecast, analyze, and report on sales, establishing financial performance metrics.
Define criteria for success and provide leadership to achieve regional team goals.
Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
Facilitate a culture of teamwork and excellence throughout the region and the organization.
Communicate and implement company policies and procedures within the region and support throughout the organization as required.
Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
Additional duties as assigned by senior leadership.
EXPERIENCE:
5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a large staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defines expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling business transactions, procedures, and practices, including but not limited to pricing, company vehicles, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Can service customers in a compliant and financially solvent manner.
Understanding of contract management and processes.
Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.).
Excellent written and verbal communication skills, including the ability to make professional presentations to others.
Must have excellent organizational skills to multitask in a fast-paced environment.
Must be able to create strategic plans and measure and analyze results.
Strong problem resolution skills with the ability to effectively communicate with all personality types.
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.).
Ability to travel 50-75% of the time, depending on the season, to any location required within the US, with possible international travel.
Must reside within the designated region, unless approved by the VP of WTI.The salary range for applicants in this position generally ranges between $147,000 and $185,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Hartford, Connecticut
Posted: 2025-12-07 23:29:38
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JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:29:38
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Field Engineering team supports projects with diverse scopes of work.
As a Field Engineer, you will be responsible for organizing, researching, and documenting cross-departmental assignments that contribute to the growth and operational excellence of Pure Air Control Services, a division of Weatherproofing Technologies, Inc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
Coordinate with multi-disciplined teams, including sales personnel and field team, to develop a scope of work and estimate the cost of a project.
Organize material and complete reports according to pre-defined standards regarding order, clarity, conciseness, style, and terminology.
Gather and analyze large amounts of technical data, drawings, and field notes to develop a clear understanding of building HVAC systems. Translate incomplete or fragmented information into accurate system concepts, identifying key mechanical, electrical, and control components. Evaluate project requirements, specifications, and system layouts to determine where company products and solutions can be effectively integrated. Clearly explain technical observations and engineering assessments to project managers, sales teams, and operations staff in both verbal and written form. Prepare concise reports highlighting system conditions, risks, and recommended actions, tailored for both technical and non-technical audiences. CERTIFICATES, LICENSES, REGISTRATIONS:
Bachelor's degree in mechanical engineering field (preferred) Ability to obtain Engineer Intern certification (preferred) Minimum of 3 years of experience in the HVAC industry, including design consulting, commissioning, or test and balance.
CxA (Certified Commissioning Authority) or CxT (Certified Commissioning Technician) certification preferred; candidates actively pursuing certification will also be considered.
OTHER SKILLS AND ABILITIES:
Working knowledge of Heating, Ventilation, and Air Conditioning systems.
Familiarity with current building, energy, and mechanical codes and standards.
Understanding of HVAC design principles, including heating load, air change, and ventilation requirements, and applying different HVAC systems (Constant volume, VAV, 100% OA, ERV units, etc.).
Understanding of HVAC engineering fundamentals, including load calculations, conceptual systems analysis through construction documentation design, equipment design and layout, and duct and pipe sizing.
Customer service oriented.
Proficient computer skills and strong technical writing skills.
Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
Well organized and possess superior time management abilities to support several projects simultaneously.
Self-motivated and self-directed while remaining a team player.
Ability to travel out of state up to 50% of the time.
This role offers the opportunity to expand into project management responsibilities, with Field Engineers eventually overseeing small projects and coordinating with internal teams to ensure successful delivery.
The salary range for applicants in this position generally ranges between $58,000 and $75,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2025-12-07 23:29:28
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers.
Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION:
Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE:
One to two years related experience and/or training Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS AND ABILITIES:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling. Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-12-07 23:29:09
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business.
Safety is our primary priority and will be embedded into every discussion, meeting, and project.
As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region.
It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew.
Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns.
Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable.
Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project.
This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor.
Sales Rep weekly and/or as needed and before new projects.
WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly.
Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently.
Complete the project per the approved scope of work or specification and after issuance by the Supervisor.
Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site.
These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased.
Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer.
Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely.
Provide pricing for self-performing projects over $12,500.
Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep.
Monitor and manage the Field Reps.
Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation.
Work with the Supervisor to elevate the issues to HR as required.
Coordinate with the Supervisor to create project schedules.
Review time reports daily and make necessary corrections with the admin team.
Attending all appropriate calls, meetings, and trainings.
Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
The salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: San Antonio, Texas
Posted: 2025-12-07 23:29:08
