-
JOB DESCRIPTION
Euclid Chemical is currently seeking a Concrete and Construction
Technical Support Specialist to join our team at our Cleveland Campus.
This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals.
This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.
Key Responsibilities:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="5">Collaborate and interact with multiple internal departments and teams
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="6">Maintain electronic product technical files
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="7">Help plan and deliver product training and demonstrations for internal and external customers
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="8">Travel occasionally to construction job sites or customer locations to provide product support
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Hybrid work model
$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and Experience:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Associate degree or equivalent industry experience
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Previous call center support experience or experience in a related field
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="3">Construction and/or concrete knowledge preferred
Skills/Requirements:
Proficient in Microsoft Office Suite
SAP knowledge or acumen to learn
Excellent communication and listening skills
Ability to manage multiple priorities and tasks with a sense of urgency
Effective team player
Self-motivated and quick learner
Dedication to customer service and support
Ability to travel occasionally
Multi-language capabilities is a plus
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America.
For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products.
Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners.
Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2026-05-16 14:09:35
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JOB DESCRIPTION
Euclid Chemical is currently seeking a Concrete and Construction
Technical Support Specialist to join our team at our Cleveland Campus.
This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals.
This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.
Key Responsibilities:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="5">Collaborate and interact with multiple internal departments and teams
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="6">Maintain electronic product technical files
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="7">Help plan and deliver product training and demonstrations for internal and external customers
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="8">Travel occasionally to construction job sites or customer locations to provide product support
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Hybrid work model
$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and Experience:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Associate degree or equivalent industry experience
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Previous call center support experience or experience in a related field
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="3">Construction and/or concrete knowledge preferred
Skills/Requirements:
Proficient in Microsoft Office Suite
SAP knowledge or acumen to learn
Excellent communication and listening skills
Ability to manage multiple priorities and tasks with a sense of urgency
Effective team player
Self-motivated and quick learner
Dedication to customer service and support
Ability to travel occasionally
Multi-language capabilities is a plus
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America.
For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products.
Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners.
Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2026-05-16 14:09:22
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JOB DESCRIPTION
The Senior R&D Scientist will lead and contribute to cutting-edge research and development initiatives to drive innovation in products, processes, and technologies within DAP Global Inc.
This position involves working on complex scientific challenges, researching new technologies, developing new product formulations, and collaborating with cross-functional teams.
The Senior R&D Scientist will play a key role in advancing product development, optimizing manufacturing processes, and ensuring that new technologies meet performance, quality, safety, and regulatory standards.
The position requires advanced scientific expertise, project leadership skills, and the ability to mentor junior scientists.
This Senior R&D Scientist position is in the Technology Development team which is responsible for early-stage research and development of technologies new to DAP Global Inc, significant technical advancements within DAP's core technologies, and/or development of technology platforms or capabilities that extend across multiple product categories.
Responsibilities
Develop creative technical solutions to Innovation challenges and design and execute the necessary experimental plans for technology development projects or new product development.
Independently perform detailed analysis of experimental results.
Demonstrate expert formulation capability, advanced problem-solving in complex projects, identification of bottlenecks, and innovative strategies.
Demonstrate detailed conceptual and operational knowledge of analytical and material characterization technique capabilities, generate high quality data, and perform detailed analysis of the data generated.
Lead and manage R&D projects from concept through commercialization, ensuring projects are completed on time, within budget, and aligned with company goals.
Oversee the preparation and maintenance of technical documentation, including research protocols, product specifications, test reports, and regulatory submissions.
Independently assemble information for and generate highly effective written reports and oral presentations to effectively communicate complex technical results to a wide variety of stakeholders including R&D personnel and cross-functional teams.
Ensure all R&D activities comply with relevant regulatory requirements, industry standards, and best practices
Contribute to continuous improvement initiatives by identifying and implementing new techniques, tools, and processes that enhance productivity and innovation.
Exhibit leadership in laboratory safety practices and participate in all safety and housekeeping initiatives.
Requirements / Qualifications
A Ph.D.
in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related field.
0-2 years post-PhD, no prior industry experience required.
Advanced knowledge of scientific principles, product development, and manufacturing processes.
Expertise in designing and conducting experiments, data analysis, and interpreting scientific results.
Proficiency in using general scientific software, data analysis tools, and laboratory equipment.
Experience in managing large data sets along with implementation and use of Artificial Intelligence agents to solve Chemistry, Materials Science, or Chemical Engineering problems.
A passion for learning, chemistry, and material sciences.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$95,000 to $125,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-05-12 22:11:09
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JOB DESCRIPTION
The Senior R&D Scientist will lead and contribute to cutting-edge research and development initiatives to drive innovation in products, processes, and technologies within DAP Global Inc.
This position involves working on complex scientific challenges, researching new technologies, developing new product formulations, and collaborating with cross-functional teams.
The Senior R&D Scientist will play a key role in advancing product development, optimizing manufacturing processes, and ensuring that new technologies meet performance, quality, safety, and regulatory standards.
The position requires advanced scientific expertise, project leadership skills, and the ability to mentor junior scientists.
This Senior R&D Scientist position is in the Technology Development team which is responsible for early-stage research and development of technologies new to DAP Global Inc, significant technical advancements within DAP's core technologies, and/or development of technology platforms or capabilities that extend across multiple product categories.
Responsibilities
Develop creative technical solutions to Innovation challenges and design and execute the necessary experimental plans for technology development projects or new product development.
Independently perform detailed analysis of experimental results.
Demonstrate expert formulation capability, advanced problem-solving in complex projects, identification of bottlenecks, and innovative strategies.
Demonstrate detailed conceptual and operational knowledge of analytical and material characterization technique capabilities, generate high quality data, and perform detailed analysis of the data generated.
Lead and manage R&D projects from concept through commercialization, ensuring projects are completed on time, within budget, and aligned with company goals.
Oversee the preparation and maintenance of technical documentation, including research protocols, product specifications, test reports, and regulatory submissions.
Independently assemble information for and generate highly effective written reports and oral presentations to effectively communicate complex technical results to a wide variety of stakeholders including R&D personnel and cross-functional teams.
Ensure all R&D activities comply with relevant regulatory requirements, industry standards, and best practices
Contribute to continuous improvement initiatives by identifying and implementing new techniques, tools, and processes that enhance productivity and innovation.
Exhibit leadership in laboratory safety practices and participate in all safety and housekeeping initiatives.
Requirements / Qualifications
A Ph.D.
in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related field.
0-2 years post-PhD, no prior industry experience required.
Advanced knowledge of scientific principles, product development, and manufacturing processes.
Expertise in designing and conducting experiments, data analysis, and interpreting scientific results.
Proficiency in using general scientific software, data analysis tools, and laboratory equipment.
Experience in managing large data sets along with implementation and use of Artificial Intelligence agents to solve Chemistry, Materials Science, or Chemical Engineering problems.
A passion for learning, chemistry, and material sciences.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$95,000 to $125,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-05-12 14:09:53
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An exciting opportunity has arisen for an experienced SHE Director to join a global manufacturing organisation based in the Blackpool area of Lancashire.
Offering a salary of up to £120,000 plus an excellent benefits package, this senior leadership role will drive the company's Safety, Health and Environment strategy, lead a high-performing SHE team and support operational excellence across multiple UK sites
Salary and Benefits of the SHE Director
Annual Salary Between: £90,000 - £120,000 (DOE)
Competitive Annual Bonus
Electric Vehicle Opportunity
29 Days Annual Leave + 8 Bank Holidays (Option to purchase additional holidays)
Private Medical Insurance (Inc.
Family Cover)
Company Pension Scheme (Up to 10% Employer Contribution)
Life Assurance Policy
Company Shares Scheme
The role of SHE Director
The purpose of the SHE Director is to lead the delivery of the Zero Incidents and Accidents vision through the development and implementation of the SHE strategy, ensuring compliance with all regulatory and group standards while driving a high-performance safety culture across the organisation.
The role is responsible for leading and developing the SHE team, including SHE Consultants, and requires travel to sites across the UK as needed.
Key Responsibilities of SHE Director:
Acts as a visible leader and agent of change, driving a high-performance SHE culture and exemplary safety standards across the organisation.
Defines, develops and delivers the SHE strategy, ensuring alignment with business objectives and regulatory requirements.
Leads and embeds Process Safety Management (PSM) through governance, frameworks and collaboration across Operations functions.
Provides active SHE leadership in the field through coaching, risk assessments, audits and engagement with regulatory bodies and stakeholders.
Ensures effective SHE governance, systems and programmes are in place to achieve compliance, improve performance and drive safe behaviours.
Leads the SHE function and contributes to the Operations Leadership Team by developing team capability, setting performance metrics and holding leaders accountable for SHE performance.
Criteria of the SHE Director
Significant SHE leadership experience within a multinational organisation, with a proven track record of delivering culture change and strategic SHE programmes.
Strong expertise in Occupational Safety, Health, Environmental and Process Safety management, including demonstrable COMAH experience.
NEBOSH Diploma (or equivalent) qualification, with Chartered IOSH membership or equivalent professional accreditation.
Experience of managing SHE across large-scale operations and multiple sites within a complex operational environment.
Proven people leadership capability, including leading, developing and managing high-performing SHE teams.
How to Apply
To apply for the role of SHE Director, please submit your CV for review.
Alternatively, please reach out to Toni-Marie Monks at E3 Recruitment.
....Read more...
Type: Permanent Location: Lancashire, England
Start: ASAP
Salary / Rate: £90000.00 - £120000.00 per annum + Bonus, Pension, Holiday, Medical!
Posted: 2026-05-08 14:26:53
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JOB DESCRIPTION
Euclid Chemical is currently seeking a Technical Support Specialist to join our team at our Cleveland Campus.
This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals.
This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.
The Technical Support Specialist is expected to provide high-quality service and support to both internal and external customers.
This role also requires a strong commitment to continuous learning in product knowledge and industry experience.
Key Responsibilities:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="5">Collaborate and interact with multiple internal departments and teams
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="6">Maintain electronic product technical files
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="7">Help plan and deliver product training and demonstrations for internal and external customers
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="8">Travel occasionally to construction job sites or customer locations to provide product support
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Hybrid work model
$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and Experience:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Associate degree or equivalent industry experience
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Previous call center support experience or experience in a related field
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="3">Construction and/or concrete knowledge preferred
Skills/Requirements:
Proficient in Microsoft Office Suite
SAP knowledge or acumen to learn
Excellent communication and listening skills
Ability to manage multiple priorities and tasks with a sense of urgency
Effective team player
Self-motivated and quick learner
Dedication to customer service and support
Ability to travel occasionally
Multi-language capabilities is a plus
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America.
For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products.
Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners.
Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2026-05-07 14:13:24
-
JOB DESCRIPTION
Euclid Chemical is currently seeking a Technical Support Specialist to join our team at our Cleveland Campus.
This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals.
This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.
The Technical Support Specialist is expected to provide high-quality service and support to both internal and external customers.
This role also requires a strong commitment to continuous learning in product knowledge and industry experience.
Key Responsibilities:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="5">Collaborate and interact with multiple internal departments and teams
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="6">Maintain electronic product technical files
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="7">Help plan and deliver product training and demonstrations for internal and external customers
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="8">Travel occasionally to construction job sites or customer locations to provide product support
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Hybrid work model
$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and Experience:
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="1">Associate degree or equivalent industry experience
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="2">Previous call center support experience or experience in a related field
ol]:!pt-0 [&>ol]:!pb-0 [&>ul]:!pt-0 [&>ul]:!pb-0" value="3">Construction and/or concrete knowledge preferred
Skills/Requirements:
Proficient in Microsoft Office Suite
SAP knowledge or acumen to learn
Excellent communication and listening skills
Ability to manage multiple priorities and tasks with a sense of urgency
Effective team player
Self-motivated and quick learner
Dedication to customer service and support
Ability to travel occasionally
Multi-language capabilities is a plus
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America.
For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products.
Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners.
Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2026-05-07 14:13:23
-
Business Systems Analyst - Automotive Insurance Solutions - Warwick (Hybrid)
(Key skills: Business Systems Analyst, API, Azure, data flows, requirement gathering, agile)
Our client delivers innovative, bespoke systems to the automotive insurance sector, built on Azure with a strong focus on APIs and scalable data flows.
They are seeking a Business Systems Analyst to join their Warwick-based team.
As a Business Systems Analyst, you will lead requirement gathering, working with stakeholders and developers in an agile environment to define, document and deliver high-quality solutions.
Key Responsibilities
Lead requirement gathering, workshops, and process mapping
Define user stories and acceptance criteria in an agile framework
Document workflows and data flows clearly in Confluence
Collaborate with developers on solutions involving APIs and Azure
Analyse integrations and map data flows across systems
Support UAT and ensure requirements meet business needs
Drive continuous improvement through better use of systems and data
What We're Looking For
Proven Business Systems Analyst with strong requirement gathering skills
Strong communicator across technical and non-technical teams in an agile environment
Experience documenting complex processes and data flows
Knowledge of APIs, integrations, and Azure
Proactive, analytical, detail-oriented Business Systems Analyst
In this Business Systems Analyst role, you'll ensure clear, testable requirements and support delivery across Azure, APIs, and complex data flows in an agile environment.
Location: Warwick / Hybrid Salary: Competitive + Benefits
....Read more...
Type: Permanent Location: Warwick, England
Start: ASAP
Duration: PERM
Salary / Rate: £50000 - £65000 per annum + Pension Life Assurance Healthcare + More
Posted: 2026-04-27 01:00:51
