-
JOB DESCRIPTION
Essential Functions:
Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests.
Customer Account Management
Serve as primary point of contact for assigned customer accounts.
Maintain professional and responsive communication with customers.
Build and maintain strong customer relationships.
Order Management & Processing
Enter and maintain all customer orders accurately.
Verify pricing, quantities, and delivery timelines.
Monitor order status and ensure timely completion.
Enter all sample requests and monitor for timely shipments.
Shipping & Logistics Coordination
Schedule pickups and coordinate shipments with warehouse personnel.
Prepare and verify shipping documentation for accuracy and compliance.
Communicate shipment details with customers.
Monitor outbound shipments for correct shipping documents, placards and necessary paperwork.
Invoicing & Accounts Receivable Support
Generate invoices for all completed orders.
Monitor assigned customer accounts for past-due balances.
Perform basic follow-up and notify management of outstanding issues.
Customer Performance & Activity Monitoring
Review customer order trends compared to prior periods.
Identify inactive or declining accounts.
Conduct proactive outreach to maintain engagement and identify opportunities.
Customer Issue & Quality Complaint Intake
Serve as initial point of contact for customer concerns or product issues.
Gather detailed and structured information using standard intake procedures.
Document and escalate issues appropriately to management.
Front Office & General Support
Answer incoming calls and direct inquiries appropriately.
Greet and assist visitors as needed.
Maintain a professional front-office presence.
Open, stamp and distribute mail daily.
Purchasing & Administrative Support
Order office and facility supplies as assigned.
Enter requisitions for non-inventory purchases as required.
Additional Responsibilities
Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies.
Suggest improvements for safety and compliance.
Promptly reports any safety incidents and participates in incident investigations as requested.
Support team members and provide cross-functional assistance as needed.
Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday.
Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management.
Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence.
Other duties as assigned by management.
Minimum Requirements:
Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described.
Specialized technical/aptitude experience: Ability to listen and interpret customer needs.
Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry.
Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge.
Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally.
Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials.
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred.
Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management.
Outstanding interpersonal relationship building and employee coaching and development skills.
Physical Demands:
While performing the duties of this position the employee is regularly required to sit and talk and hear.
The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.
The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle.
The employee must frequently lift and/or move up to 15 lbs.
and occasionally lift and/or move up to 50 lbs.
This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR.
Benefits and Compensation:
The pay range for this role is $25.00- $30.00.
Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri
Posted: 2026-06-28 15:09:44
-
JOB DESCRIPTION
Title: Concrete Protection Specialist
Summary:
Play a key role in driving the growth of Carboline's Concrete Protection platform by combining technical expertise with strategic business development.
This role serves as a trusted subject matter expert across concrete repair, rehabilitation, protective linings, secondary containment, and resinous flooring systems.
Partnering closely with sales teams, engineers, and customers, you will help evaluate opportunities, develop effective solutions, influence specifications, and support successful project execution across both direct and indirect channels.
Minimum Requirements:
10+ years of experience in concrete repair, protective coatings, resinous flooring, waterproofing, structural rehabilitation, or related construction markets
Strong working knowledge of concrete deterioration mechanisms, repair methodologies, and surface preparation practices
Familiarity with AMPP, ICRI, and ASTM standards, guidelines, and industry best practices for concrete rehabilitation
Hands-on experience with repair mortars, epoxies, polyurethanes, urethane cement, and protective lining technologies
Knowledge of water and wastewater infrastructure, rehabilitation practices, and protective lining systems preferred
Valid Driver's License required
Physical Requirements:
Primarily low physical demand role with occasional lifting up to 50 lbs
Ability to sit and work at a computer for extended periods (up to 8 hours/day)
Occasional exposure to various chemicals
Ability to travel up to 50%, including overnight travel as needed
Essential Functions:
Support and expand business development efforts within concrete repair, rehabilitation, containment, lining, and resinous flooring markets
Partner with Carboline sales teams and distribution channels to identify, develop, and win project opportunities
Build and strengthen relationships with engineers, consultants, contractors, and asset owners to drive specifications and market visibility
Provide expert technical guidance on concrete evaluation, surface preparation, repair methods, moisture mitigation, and system selection
Influence and support project specifications through presentations, design collaboration, and engineering engagement
Assist with contractor training, field support, and troubleshooting on key projects
Deliver engaging technical presentations and educational sessions to both internal and external audiences
Utilize CRM tools to track opportunities, monitor market activity, and support strategic account planning
Collaborate cross-functionally with Product Management, Marketing, Technical Service, and Sales to identify and advance growth opportunities
Champion and uphold Carboline's safety and quality standards
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-06-28 15:09:10
-
JOB DESCRIPTION
Essential Functions:
Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests.
Customer Account Management
Serve as primary point of contact for assigned customer accounts.
Maintain professional and responsive communication with customers.
Build and maintain strong customer relationships.
Order Management & Processing
Enter and maintain all customer orders accurately.
Verify pricing, quantities, and delivery timelines.
Monitor order status and ensure timely completion.
Enter all sample requests and monitor for timely shipments.
Shipping & Logistics Coordination
Schedule pickups and coordinate shipments with warehouse personnel.
Prepare and verify shipping documentation for accuracy and compliance.
Communicate shipment details with customers.
Monitor outbound shipments for correct shipping documents, placards and necessary paperwork.
Invoicing & Accounts Receivable Support
Generate invoices for all completed orders.
Monitor assigned customer accounts for past-due balances.
Perform basic follow-up and notify management of outstanding issues.
Customer Performance & Activity Monitoring
Review customer order trends compared to prior periods.
Identify inactive or declining accounts.
Conduct proactive outreach to maintain engagement and identify opportunities.
Customer Issue & Quality Complaint Intake
Serve as initial point of contact for customer concerns or product issues.
Gather detailed and structured information using standard intake procedures.
Document and escalate issues appropriately to management.
Front Office & General Support
Answer incoming calls and direct inquiries appropriately.
Greet and assist visitors as needed.
Maintain a professional front-office presence.
Open, stamp and distribute mail daily.
Purchasing & Administrative Support
Order office and facility supplies as assigned.
Enter requisitions for non-inventory purchases as required.
Additional Responsibilities
Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies.
Suggest improvements for safety and compliance.
Promptly reports any safety incidents and participates in incident investigations as requested.
Support team members and provide cross-functional assistance as needed.
Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday.
Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management.
Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence.
Other duties as assigned by management.
Minimum Requirements:
Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described.
Specialized technical/aptitude experience: Ability to listen and interpret customer needs.
Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry.
Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge.
Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally.
Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials.
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred.
Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management.
Outstanding interpersonal relationship building and employee coaching and development skills.
Physical Demands:
While performing the duties of this position the employee is regularly required to sit and talk and hear.
The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.
The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle.
The employee must frequently lift and/or move up to 15 lbs.
and occasionally lift and/or move up to 50 lbs.
This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR.
Benefits and Compensation:
The pay range for this role is $25.00- $30.00.
Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri
Posted: 2026-06-28 15:09:09
-
JOB DESCRIPTION
Title: Concrete Protection Specialist
Summary:
Play a key role in driving the growth of Carboline's Concrete Protection platform by combining technical expertise with strategic business development.
This role serves as a trusted subject matter expert across concrete repair, rehabilitation, protective linings, secondary containment, and resinous flooring systems.
Partnering closely with sales teams, engineers, and customers, you will help evaluate opportunities, develop effective solutions, influence specifications, and support successful project execution across both direct and indirect channels.
Minimum Requirements:
10+ years of experience in concrete repair, protective coatings, resinous flooring, waterproofing, structural rehabilitation, or related construction markets
Strong working knowledge of concrete deterioration mechanisms, repair methodologies, and surface preparation practices
Familiarity with AMPP, ICRI, and ASTM standards, guidelines, and industry best practices for concrete rehabilitation
Hands-on experience with repair mortars, epoxies, polyurethanes, urethane cement, and protective lining technologies
Knowledge of water and wastewater infrastructure, rehabilitation practices, and protective lining systems preferred
Valid Driver's License required
Physical Requirements:
Primarily low physical demand role with occasional lifting up to 50 lbs
Ability to sit and work at a computer for extended periods (up to 8 hours/day)
Occasional exposure to various chemicals
Ability to travel up to 50%, including overnight travel as needed
Essential Functions:
Support and expand business development efforts within concrete repair, rehabilitation, containment, lining, and resinous flooring markets
Partner with Carboline sales teams and distribution channels to identify, develop, and win project opportunities
Build and strengthen relationships with engineers, consultants, contractors, and asset owners to drive specifications and market visibility
Provide expert technical guidance on concrete evaluation, surface preparation, repair methods, moisture mitigation, and system selection
Influence and support project specifications through presentations, design collaboration, and engineering engagement
Assist with contractor training, field support, and troubleshooting on key projects
Deliver engaging technical presentations and educational sessions to both internal and external audiences
Utilize CRM tools to track opportunities, monitor market activity, and support strategic account planning
Collaborate cross-functionally with Product Management, Marketing, Technical Service, and Sales to identify and advance growth opportunities
Champion and uphold Carboline's safety and quality standards
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2026-06-28 15:09:06
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability.
Collaborate with other Supervisors as necessary.
Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage.
The Supervisor should stress the profitability factor to all field personnel.
Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
Proper completion of all services and related paperwork.
Safety training and training documentation for all Field Reps within the region.
Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
Demonstrate a working knowledge of all services provided.
Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with the Regional Business Manager (RBM) and HR as needed.
Work with the HR and Recruiting department to hire all new personnel.
Ensure all required paperwork is submitted to the corporate office on a timely basis.
Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
Review time reports daily and make necessary corrections with the admin team.
Attend all required calls and meetings.
Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS:
30-hour OSHA certification (The company will provide it if needed.)
Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications:
Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of Project Management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Competencies:
Adaptable and willing to change with business needs.
Professional and leads by example.
Diversity awareness and ability to adjust to multiple personalities.
Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management.
Work independently, solve problems, and delegate assignments, such as quoting and pricing.
Demonstrate a high degree of accountability and ethical behaviors.
Excellent customer service and ability to build relationships.
Other Requirements:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Indianapolis, Indiana
Posted: 2026-06-27 15:09:21
-
JOB DESCRIPTION
DAP is currently looking to hire Product Information Specialist.
Responsibilities
Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application.
Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.
Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding 'how to use' DAP products correctly.
Advise customer on how to correct the misuse of DAP products.
Supply technical data sheets, verbal advice, and safety data sheets to customers.
Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction.
Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users).
Rotating Saturday on Call Phone Support On-Call phone support.
Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter.
Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.
Requirements
Educational requirements are High School Diploma or bachelor's degree.
0-3 years' experience in customer service.
Comfortable working in a fast-paced environment, multitasking is essential.
Industry experience and product knowledge a plus.
Knowledge of SAP system preferred but not required.
Strong interpersonal, conflict resolution, and written and verbal communication skills.
Ability to work effectively in stressful situations.
Detail oriented service and mature attitude when dealing with customers.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-06-27 15:09:04
-
JOB DESCRIPTION
DAP is currently looking to hire Product Information Specialist.
Responsibilities
Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application.
Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.
Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding 'how to use' DAP products correctly.
Advise customer on how to correct the misuse of DAP products.
Supply technical data sheets, verbal advice, and safety data sheets to customers.
Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction.
Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users).
Rotating Saturday on Call Phone Support On-Call phone support.
Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter.
Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.
Requirements
Educational requirements are High School Diploma or bachelor's degree.
0-3 years' experience in customer service.
Comfortable working in a fast-paced environment, multitasking is essential.
Industry experience and product knowledge a plus.
Knowledge of SAP system preferred but not required.
Strong interpersonal, conflict resolution, and written and verbal communication skills.
Ability to work effectively in stressful situations.
Detail oriented service and mature attitude when dealing with customers.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-06-27 07:10:07
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability.
Collaborate with other Supervisors as necessary.
Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage.
The Supervisor should stress the profitability factor to all field personnel.
Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
Proper completion of all services and related paperwork.
Safety training and training documentation for all Field Reps within the region.
Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
Demonstrate a working knowledge of all services provided.
Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with the Regional Business Manager (RBM) and HR as needed.
Work with the HR and Recruiting department to hire all new personnel.
Ensure all required paperwork is submitted to the corporate office on a timely basis.
Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
Review time reports daily and make necessary corrections with the admin team.
Attend all required calls and meetings.
Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS:
30-hour OSHA certification (The company will provide it if needed.)
Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications:
Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of Project Management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Competencies:
Adaptable and willing to change with business needs.
Professional and leads by example.
Diversity awareness and ability to adjust to multiple personalities.
Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management.
Work independently, solve problems, and delegate assignments, such as quoting and pricing.
Demonstrate a high degree of accountability and ethical behaviors.
Excellent customer service and ability to build relationships.
Other Requirements:
Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
Apply for this ad Online! ....Read more...
Type: Permanent Location: Indianapolis, Indiana
Posted: 2026-06-27 07:09:12
