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Sales Administrator
JOB DESCRIPTION Primarily responsible for administering and coordinating the administrative requirements related to sales processes, including but not limited to managing customer data and records, coordinating with multiple departments, material and shipment management, analyzing sales reports, and providing proactive administrative support to sales teams. Essential Functions Provides customer service and troubleshooting assistance to sales team and customers. Reviews and validates proper quote approvals are in place before processing quotes in CRM. Maintains digital project files and other records. Completes quote and bid requests with input from sales and other departments, ensuring proper review, approval, and deadlines are met. Receives new orders and validates Purchase Order details against submitted order details, ensuring information is correct prior to order conversion. Processes order according to the agreed terms and requirements; ensures order delivery timelines and documentation requirements are met. Assess and updates shipment forecasting reports for accuracy and needs; requests material needs from purchasing and manufacturing as needed; proactively confirms needs with sales team to ensure project requirements are met. Coordinates, expedites and traces the shipping of orders and leftovers; chooses the appropriate carrier based on project requirements and coordinates details with logistics and carriers; point of contact for shipment issues and responsible for resolving to ensure delivery to required destination. Follows deposit invoice progression to ensure collection prior to material shipment. Reviews order invoicing and subcontractor payment details to determine if within approval guidelines; escalates for approval as needed; enters information into the computer system and generates payments and invoices. Proactively escalates compliance and risk related concerns to supervisor in a timely manner. Responsible for reviewing and updating backlog, leftover, invoicing, product forecasting, and other management reports as required. Forecast review and updates to ensure invoicing is captured in appropriate period. Matches invoices with orders, mails invoices to the customer, and follows up on special billing forms, as required. Requests for insurance certificates for customers and general contractors. Logs Contracts to be executed upon receipt and order entry; responsible for ensuring execution prior to project start. Assesses customized customer correspondence (incoming and outgoing) for required approvals, coordinates approvals and distribution with appropriate team members. Processes invoices from outside vendors, ensures invoices are allocated to correct project or account and that actual costs do not exceed budget. Partners with Accounting and Purchasing to set up new vendors. Minimum Requirements High School Diploma or Equivalent 2+ years of related work experience in sales administration, sales operations, or customer service. Excellent verbal, written and interpersonal skills. High sense of urgency and the ability to independently problem solve, prioritize and successfully meet deadlines Preferred Requirements Bachelor's degree in business or marketing or the equivalent coursework in a related specialized field Prior experience working in CRM and ERP systems, and MS Office Physical Requirements This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours a day. No unusual environmental, lifting or exertion requirements are associated with this position. Benefits and Compensation The pay range for applicants in this position generally ranges between $25.48/hour and $26.92/hour. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cherry Hill, New Jersey Posted: 2026-06-29 07:08:23 -
Sales Administrator
JOB DESCRIPTION Primarily responsible for administering and coordinating the administrative requirements related to sales processes, including but not limited to managing customer data and records, coordinating with multiple departments, material and shipment management, analyzing sales reports, and providing proactive administrative support to sales teams. Essential Functions Provides customer service and troubleshooting assistance to sales team and customers. Reviews and validates proper quote approvals are in place before processing quotes in CRM. Maintains digital project files and other records. Completes quote and bid requests with input from sales and other departments, ensuring proper review, approval, and deadlines are met. Receives new orders and validates Purchase Order details against submitted order details, ensuring information is correct prior to order conversion. Processes order according to the agreed terms and requirements; ensures order delivery timelines and documentation requirements are met. Assess and updates shipment forecasting reports for accuracy and needs; requests material needs from purchasing and manufacturing as needed; proactively confirms needs with sales team to ensure project requirements are met. Coordinates, expedites and traces the shipping of orders and leftovers; chooses the appropriate carrier based on project requirements and coordinates details with logistics and carriers; point of contact for shipment issues and responsible for resolving to ensure delivery to required destination. Follows deposit invoice progression to ensure collection prior to material shipment. Reviews order invoicing and subcontractor payment details to determine if within approval guidelines; escalates for approval as needed; enters information into the computer system and generates payments and invoices. Proactively escalates compliance and risk related concerns to supervisor in a timely manner. Responsible for reviewing and updating backlog, leftover, invoicing, product forecasting, and other management reports as required. Forecast review and updates to ensure invoicing is captured in appropriate period. Matches invoices with orders, mails invoices to the customer, and follows up on special billing forms, as required. Requests for insurance certificates for customers and general contractors. Logs Contracts to be executed upon receipt and order entry; responsible for ensuring execution prior to project start. Assesses customized customer correspondence (incoming and outgoing) for required approvals, coordinates approvals and distribution with appropriate team members. Processes invoices from outside vendors, ensures invoices are allocated to correct project or account and that actual costs do not exceed budget. Partners with Accounting and Purchasing to set up new vendors. Minimum Requirements High School Diploma or Equivalent 2+ years of related work experience in sales administration, sales operations, or customer service. Excellent verbal, written and interpersonal skills. High sense of urgency and the ability to independently problem solve, prioritize and successfully meet deadlines Preferred Requirements Bachelor's degree in business or marketing or the equivalent coursework in a related specialized field Prior experience working in CRM and ERP systems, and MS Office Physical Requirements This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours a day. No unusual environmental, lifting or exertion requirements are associated with this position. Benefits and Compensation The pay range for applicants in this position generally ranges between $25.48/hour and $26.92/hour. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cherry Hill, New Jersey Posted: 2026-06-29 07:08:23 -
Customer Support Specialist
JOB DESCRIPTION Essential Functions: Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests. Customer Account Management Serve as primary point of contact for assigned customer accounts. Maintain professional and responsive communication with customers. Build and maintain strong customer relationships. Order Management & Processing Enter and maintain all customer orders accurately. Verify pricing, quantities, and delivery timelines. Monitor order status and ensure timely completion. Enter all sample requests and monitor for timely shipments. Shipping & Logistics Coordination Schedule pickups and coordinate shipments with warehouse personnel. Prepare and verify shipping documentation for accuracy and compliance. Communicate shipment details with customers. Monitor outbound shipments for correct shipping documents, placards and necessary paperwork. Invoicing & Accounts Receivable Support Generate invoices for all completed orders. Monitor assigned customer accounts for past-due balances. Perform basic follow-up and notify management of outstanding issues. Customer Performance & Activity Monitoring Review customer order trends compared to prior periods. Identify inactive or declining accounts. Conduct proactive outreach to maintain engagement and identify opportunities. Customer Issue & Quality Complaint Intake Serve as initial point of contact for customer concerns or product issues. Gather detailed and structured information using standard intake procedures. Document and escalate issues appropriately to management. Front Office & General Support Answer incoming calls and direct inquiries appropriately. Greet and assist visitors as needed. Maintain a professional front-office presence. Open, stamp and distribute mail daily. Purchasing & Administrative Support Order office and facility supplies as assigned. Enter requisitions for non-inventory purchases as required. Additional Responsibilities Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies. Suggest improvements for safety and compliance. Promptly reports any safety incidents and participates in incident investigations as requested. Support team members and provide cross-functional assistance as needed. Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday. Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management. Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence. Other duties as assigned by management. Minimum Requirements: Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described. Specialized technical/aptitude experience: Ability to listen and interpret customer needs. Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry. Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge. Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines. Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally. Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials. Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction. Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management. Outstanding interpersonal relationship building and employee coaching and development skills. Physical Demands: While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle. The employee must frequently lift and/or move up to 15 lbs. and occasionally lift and/or move up to 50 lbs. This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR. Benefits and Compensation: The pay range for this role is $25.00- $30.00. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-06-28 15:09:44 -
Customer Support Specialist
JOB DESCRIPTION Essential Functions: Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests. Customer Account Management Serve as primary point of contact for assigned customer accounts. Maintain professional and responsive communication with customers. Build and maintain strong customer relationships. Order Management & Processing Enter and maintain all customer orders accurately. Verify pricing, quantities, and delivery timelines. Monitor order status and ensure timely completion. Enter all sample requests and monitor for timely shipments. Shipping & Logistics Coordination Schedule pickups and coordinate shipments with warehouse personnel. Prepare and verify shipping documentation for accuracy and compliance. Communicate shipment details with customers. Monitor outbound shipments for correct shipping documents, placards and necessary paperwork. Invoicing & Accounts Receivable Support Generate invoices for all completed orders. Monitor assigned customer accounts for past-due balances. Perform basic follow-up and notify management of outstanding issues. Customer Performance & Activity Monitoring Review customer order trends compared to prior periods. Identify inactive or declining accounts. Conduct proactive outreach to maintain engagement and identify opportunities. Customer Issue & Quality Complaint Intake Serve as initial point of contact for customer concerns or product issues. Gather detailed and structured information using standard intake procedures. Document and escalate issues appropriately to management. Front Office & General Support Answer incoming calls and direct inquiries appropriately. Greet and assist visitors as needed. Maintain a professional front-office presence. Open, stamp and distribute mail daily. Purchasing & Administrative Support Order office and facility supplies as assigned. Enter requisitions for non-inventory purchases as required. Additional Responsibilities Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies. Suggest improvements for safety and compliance. Promptly reports any safety incidents and participates in incident investigations as requested. Support team members and provide cross-functional assistance as needed. Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday. Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management. Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence. Other duties as assigned by management. Minimum Requirements: Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described. Specialized technical/aptitude experience: Ability to listen and interpret customer needs. Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry. Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge. Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines. Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally. Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials. Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction. Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management. Outstanding interpersonal relationship building and employee coaching and development skills. Physical Demands: While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle. The employee must frequently lift and/or move up to 15 lbs. and occasionally lift and/or move up to 50 lbs. This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR. Benefits and Compensation: The pay range for this role is $25.00- $30.00. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Richmond, Missouri Posted: 2026-06-28 15:09:09 -
Construction Manager
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Construction Manager is responsible for managing all projects (including GC and larger-scale P&R, TremCares, etc.). This will involve working with the superintendent or technicians assigned to the project to ensure delivery is on time and within budget, as well as selecting and managing all subcontractors. Additional duties will include participating in all proposals, specifications, price estimates, schedules, and sales efforts as they affect the aforementioned projects. The Construction Manager is responsible for sales and service support, field resources, and customer management communication as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to, validating, and signing off on all proposals and specifications. Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Accountable for Quality Assurance. Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement. Proper letter notification to non-compliant subcontractor agreement articles, i.e., no waivers of lien for lower tier subs, missing submittals, etc. Set project timelines and goals. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, sales and service support, customer management (WTI and Tremco Roofing), and resource management. Participate in the preventive and corrective action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. Review all bids received and conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e. pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Sign-off on project billings. Responsible for change order negotiation and approval. Metrics: Benchmarks will be assembled for the following metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution) # of projects w/in (time &/or $) budget +/- X% Contractor Management # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer Project Quality Score Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of all Construction Management tasks Understanding of superintendent roles & responsibilities Communications: Superior written, oral, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps Able to create performance reporting 24-hour reply response to all inquiries Computer Literacy Ebuilder, Email, web, SAP, Access, Excel, PowerPoint, Microsoft Projects, Visual Cadd , AutoCadd, others TBD Specification Development Stage: Select the WTI Superintendent for the project. Responsible for specification detail drawings approval. Signing off on Specifications shall be required by the Division Manager, Construction Manager, and Tremco Sales Rep. Pre-Bid Stage: Conducts Pre-Bid Meeting, agenda outlines the required format of the Pre-Bid Meeting. Document responses from Pre-Bid Meeting minutes are documented or audio recorded and compiled into meeting minutes on the form Receives and processes Pre-Bid Meeting Agenda and Sign-In form. Forwards published copies to local Tremco Rep, Superintendent, Facility Contact, and Roofing Subcontractor. Bidding Stage: Publishes, approves, and distributes Addendum (where applicable) Receives and reviews bids and agreements Pre-construction Stage: Provides established Project Schedule Assists Superintendent in planning and coordinating the Pre-Construction Meeting Provides superintendent with necessary subcontractor information from Bid Form site-specific safety plans, certificates, etc, prior to the Pre-Construction meeting Conducts and processes completed Pre-Construction Meeting documentation and distributes to all applicable parties Construction Stage: Daily receipt and review of Daily Inspection forms Visits job site as necessary Receive and review Weekly Progress Meeting Minutes; attend or be involved via conference call Maintain the project schedule, and process updates from the superintendent Perform site audits as appropriate Authorize and generate Change Orders as required Authorize subcontractor payments Authorize Customer billing Assist the Superintendent with any problems during construction Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio Posted: 2026-06-27 15:09:34 -
Construction Manager
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Construction Manager is responsible for managing all projects (including GC and larger-scale P&R, TremCares, etc.). This will involve working with the superintendent or technicians assigned to the project to ensure delivery is on time and within budget, as well as selecting and managing all subcontractors. Additional duties will include participating in all proposals, specifications, price estimates, schedules, and sales efforts as they affect the aforementioned projects. The Construction Manager is responsible for sales and service support, field resources, and customer management communication as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to, validating, and signing off on all proposals and specifications. Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Accountable for Quality Assurance. Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement. Proper letter notification to non-compliant subcontractor agreement articles, i.e., no waivers of lien for lower tier subs, missing submittals, etc. Set project timelines and goals. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, sales and service support, customer management (WTI and Tremco Roofing), and resource management. Participate in the preventive and corrective action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. Review all bids received and conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e. pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Sign-off on project billings. Responsible for change order negotiation and approval. Metrics: Benchmarks will be assembled for the following metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution) # of projects w/in (time &/or $) budget +/- X% Contractor Management # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer Project Quality Score Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of all Construction Management tasks Understanding of superintendent roles & responsibilities Communications: Superior written, oral, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps Able to create performance reporting 24-hour reply response to all inquiries Computer Literacy Ebuilder, Email, web, SAP, Access, Excel, PowerPoint, Microsoft Projects, Visual Cadd , AutoCadd, others TBD Specification Development Stage: Select the WTI Superintendent for the project. Responsible for specification detail drawings approval. Signing off on Specifications shall be required by the Division Manager, Construction Manager, and Tremco Sales Rep. Pre-Bid Stage: Conducts Pre-Bid Meeting, agenda outlines the required format of the Pre-Bid Meeting. Document responses from Pre-Bid Meeting minutes are documented or audio recorded and compiled into meeting minutes on the form Receives and processes Pre-Bid Meeting Agenda and Sign-In form. Forwards published copies to local Tremco Rep, Superintendent, Facility Contact, and Roofing Subcontractor. Bidding Stage: Publishes, approves, and distributes Addendum (where applicable) Receives and reviews bids and agreements Pre-construction Stage: Provides established Project Schedule Assists Superintendent in planning and coordinating the Pre-Construction Meeting Provides superintendent with necessary subcontractor information from Bid Form site-specific safety plans, certificates, etc, prior to the Pre-Construction meeting Conducts and processes completed Pre-Construction Meeting documentation and distributes to all applicable parties Construction Stage: Daily receipt and review of Daily Inspection forms Visits job site as necessary Receive and review Weekly Progress Meeting Minutes; attend or be involved via conference call Maintain the project schedule, and process updates from the superintendent Perform site audits as appropriate Authorize and generate Change Orders as required Authorize subcontractor payments Authorize Customer billing Assist the Superintendent with any problems during construction Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio Posted: 2026-06-27 07:10:00