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Responsable équipe Professional Services Customer Service (Team Leader)
📍 France (hybride) | 📄 CDI | 🏢 Secteur : Informatique diagnostique / Santé
Département : Professional Services | Reporting : Customer Service Manager France
Vous avez l'âme d'un leader, mais votre poste actuel vous enferme dans la gestion de tickets ? Vous voulez à la fois rester proche du terrain, piloter des projets complexes et vraiment faire grandir une équipe — pas juste gérer des plannings ?
Notre client, acteur mondial des solutions SIL/LIMS présent dans plus de 30 pays, vous offre exactement ça : un rôle hybride où votre expertise technique nourrit votre management, et vice versa.
Ce que vous ferez concrètement
Côté management (50 %)
Être le premier contact de vos collaborateurs sur les questions professionnelles et personnelles
Conduire des entretiens réguliers sur les activités, conditions de travail et développement
Proposer des plans de carrière, d'évolution et de succession pour chaque membre de l'équipe
Identifier et faire remonter les axes d'amélioration produits et services
Côté projets clients (50 %)
Gérer les défis techniques et organisationnels des projets clients en cours
Participer aux réunions d'équipe France et Europe en portant la voix terrain
Modéliser et promouvoir une approche orientée client au sein de l'équipe
Avec qui vous travaillerez
Une équipe d'ingénieurs de projet spécialisés en déploiement SIL/LIMS (profils seniors et juniors)
Le Customer Service Manager France, votre manager direct
Des équipes européennes avec qui vous échangerez régulièrement en anglais
Des clients laboratoires en santé, laboratoires et hôpitaux : interlocuteurs experts dans des environnements exigeants comme la pathologie.
Ce que l'on attend de vous
Indispensable :
Master ou équivalent
Plusieurs années d'expérience en management d'équipe (autour des 5 ans minimum)
Expérience en déploiement de projets logiciels
Connaissance des systèmes SIL / LIMS
Maîtrise des standards HL7, ASTM, IHE
Connaissance des systèmes, réseaux et virtualisation
Français courant + bon niveau d'anglais (réunions EU régulières)
Un vrai plus :
Expérience dans le secteur santé ou laboratoires
Expérience de transformation ou structuration d'équipe
Expérience en pathologie
⚠️ Faites demi-tour si...
Vous cherchez un poste 100 % management sans implication technique, si le rôle hybride terrain/leadership ne vous convient pas, ou si les environnements internationaux avec des échanges réguliers en anglais ne sont pas faits pour vous.
Ce poste n'est pas fait pour tout le monde — et c'est OK.
Le processus de recrutement
Nous traitons chaque candidature sous 5 jours ouvrés.
Le processus se déroule en 3 étapes :
Échange téléphonique de qualification (30 min)
Entretien avec le Customer Service Manager France
Entretien avec le VP
Test
Entretien RH
Si vous vous êtes reconnu(e) dans cette annonce et que le défi vous parle, ne remettez pas ça à demain.
👉 Envoyez votre candidature (CV + quelques lignes sur votre parcours) dès maintenant. ....Read more...
Type: Permanent Location: Paris, France
Start: 01/06/2026
Salary / Rate: €60000 - €80000 per annum
Posted: 2026-04-29 16:41:08
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JOB DESCRIPTION
TASKS PROFILE:
Typical tasks for this position include (but are not limited to) the following:
Develop safety procedures to be employed by workers operating equipment or working in close proximity to on-going chemical reactions.
Troubleshoot problems with chemical manufacturing processes.
Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations.
Conduct research to develop new and improved chemical manufacturing processes.
Determine most effective arrangement of operations such as mixing, crushing, heat transfer, distillation, and drying.
Perform tests and monitor performance of processes throughout stages of production to determine degree of control over variables such as temperature, density, specific gravity, and pressure.
Design and plan layout of equipment.
Design measurement and control systems for chemical plants based on data collected in laboratory experiments and in pilot plant operations.
Effectively communicate with supervisors, peers, or subordinates, in written form or in person.
Perform tasks assigned using specific operating procedures, and following department specific quality control processed and procedures.
Work with production to start up, enhance and improve all processes related to production and assist with defining SOPs.
Responsibilities/Expectations:
Perform tasks assigned using specific operating procedures and following department specific quality control processes and procedures.
Treat people with dignity and respect.
Conduct all business with integrity.
Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
Follow all safety procedures and company policies.
Qualifications:
Bachelor's Degree in Chemical Engineering plus 5 years of related experience (or Associate's Degree in Chemical Engineering plus 10 years of related experience).
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Skills:
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Technology Design - Generating or adapting equipment and technology to serve production needs.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Job Type: Full-time
Schedule: Monday - Friday, days
Salary: $80,000 - $125,000
BENEFITS:
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Brooklyn Park, Minnesota
Posted: 2026-04-28 14:11:38
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JOB DESCRIPTION
TASKS PROFILE:
Typical tasks for this position include (but are not limited to) the following:
Develop safety procedures to be employed by workers operating equipment or working in close proximity to on-going chemical reactions.
Troubleshoot problems with chemical manufacturing processes.
Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations.
Conduct research to develop new and improved chemical manufacturing processes.
Determine most effective arrangement of operations such as mixing, crushing, heat transfer, distillation, and drying.
Perform tests and monitor performance of processes throughout stages of production to determine degree of control over variables such as temperature, density, specific gravity, and pressure.
Design and plan layout of equipment.
Design measurement and control systems for chemical plants based on data collected in laboratory experiments and in pilot plant operations.
Effectively communicate with supervisors, peers, or subordinates, in written form or in person.
Perform tasks assigned using specific operating procedures, and following department specific quality control processed and procedures.
Work with production to start up, enhance and improve all processes related to production and assist with defining SOPs.
Responsibilities/Expectations:
Perform tasks assigned using specific operating procedures and following department specific quality control processes and procedures.
Treat people with dignity and respect.
Conduct all business with integrity.
Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
Follow all safety procedures and company policies.
Qualifications:
Bachelor's Degree in Chemical Engineering plus 5 years of related experience (or Associate's Degree in Chemical Engineering plus 10 years of related experience).
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Skills:
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Technology Design - Generating or adapting equipment and technology to serve production needs.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Job Type: Full-time
Schedule: Monday - Friday, days
Salary: $80,000 - $125,000
BENEFITS:
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Brooklyn Park, Minnesota
Posted: 2026-04-28 14:10:37
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JOB DESCRIPTION
DAP is looking to hire Project Management Intern for Summer 2026.
Responsibilities:
The summer intern would work under mentorship of Project Manager.
The primary project will focus on one of the following areas: Developing a new project management schedule that compares waterfall and agile approaches; establishing a standardized protocol and SOP for capturing lessons learned during NPD and creating a centralized repository; or designing and implementing AI integration within NPD by leveraging existing platforms and enhancing prompt strategies.
Pay
$17 / hour.
Requirements
Major: Marketing, Communications, Project Management Junior, or Senior. Project Management Fundamentals Understanding of basic PM concepts (scope, schedule, risk, deliverables).
Familiarity with methodologies like Waterfall and Agile. Analytical & Research Skills Ability to conduct market research and competitive analysis.
Comfort with data interpretation and summarizing insights Documentation & Knowledge Management Skilled in creating templates, SOPs, and structured repositories.
Strong attention to detail for organizing lessons learned• Skilled in creating templates, SOPs, and structured repositories.
• Strong attention to detail for organizing lessons learned.
Technical & Digital Literacy Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Familiarity with PM tools like Microsoft Project, Monday.com, or Accolade. Basic understanding of AI tools (e.g., Jasper, Copilot) and prompt design.
Communication & Collaboration Strong written and verbal communication skills.
Ability to work cross-functionally with marketing, R&D, and operations teams.
Problem-Solving & Adaptability Comfortable adjusting plans when obstacles arise.
Creative thinking for process improvement and AI integration
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-04-24 06:09:15
