We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complaints are handled and resolved! Key responsibilities for the Complaints Handler:
Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached.
Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements.
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.
Experience of the Complaints Handler:
You will have experience working in a fast-paced Complaints Handler, resolution role.
Able to demonstrate great communication skills, showing confidence over the telephone but also through computer system.
Has fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further in the future.
Demonstrates good understanding overall order book management and competence with SAP / Salesforce software.
If you have the skills and experience required for the role of Complaints Handler please clink on the link below to apply directly! ....Read more...
Type: Permanent Location: Leeds, England
Start: ASAP
Salary / Rate: £32000.00 - £33000.00 per annum
Posted: 2025-02-28 09:45:30
An exciting opportunity has arisen for an Industrial Door Engineer to join a leading provider of industrial door and access solutions.
This full-time role offers excellent benefits and a salary range of £13.00 - £14.00 per hour.
As an Industrial Door Engineer, you will be responsible for the installation, servicing, and repair of various types of industrial doors, working alongside an assistant engineer to ensure all work is completed to high standards.
What we are looking for:
* Previously worked as a Roller ShutterDoor Engineer, Door Engineer, Industrial Door Engineer, Shutter Engineer or in a similar role.
* Strong mechanical and electrical skills.
* Ideally have experience in the installation, servicing, and repair of various types of industrial doors.
* A valid manual driving licence.
What's on offer:
* Competitive salary
* Bonus scheme
* Company pension
* Overtime opportunities
Apply now for this exceptional Door Engineer opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Birmingham, England
Start:
Duration:
Salary / Rate: £13 - £14 Per Hour
Posted: 2025-02-28 08:20:39
An exciting opportunity has arisen for Accounts Senior with 5+ years experience to join a well-established accountancy firm.
This full-time role offers excellent benefits and a competitive salary.
As an Accounts Senior, you will prepare statutory year-end accounts for sole traders, partnerships, and limited companies.
You will be responsible for:
* Reviewing and completing work performed by junior staff for client submissions.
* Preparing management accounts and managing a portfolio of self-assessment and partnership tax returns annually.
* Supporting and mentoring less experienced staff.
* Communicating with clients about accounts, tax returns, and other related matters.
* Addressing ad hoc client queries via telephone and email.
What we are looking for:
* Previously worked as an Accounts Senior, Accounts supervisor, Accounts Semi Senior, Accountant or in a similar role.
* Possess 5+ years of accounting experience.
* In-depth knowledge of personal and corporate taxation.
* Skilled in Iris, Xero, Quick Books, Sage.
Whats on offer:
* Competitive salary
* Company pension
* Free parking
Apply now for this exceptional Accounts Senior opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Brighouse, England
Start:
Duration:
Salary / Rate: £35000 - £50000 Per Annum
Posted: 2025-02-28 08:06:32
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability.
Collaborate with other Supervisors as necessary.
Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage.
The Supervisor should stress the profitability factor to all field personnel.
Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
Demonstrate a working knowledge of all services provided.
Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues.
Consult with the Regional Business Manager (RBM) and HR as needed.
Work with the HR and Recruiting department to hire all new personnel.
Ensure all required paperwork is submitted to the corporate office on a timely basis.
Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
Review time reports daily and make necessary corrections with the admin team.
Attend all required calls and meetings.
Perform any other duties and/or projects as required or assigned by the RBM.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge. Understanding of budgeting and expense management.
Competencies: Adaptable and willing to change with business needs. Professional and leads by example.
Diversity awareness and ability to adjust to multiple personalities.
Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management.
Work independently, solve problems, and delegate assignments, such as quoting and pricing.
Demonstrate a high degree of accountability and ethical behaviors.
Excellent customer service and ability to build relationships.
Other Requirements: Ability to travel out of town, including overnight stays.
Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
The salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Dallas, Texas
Posted: 2025-02-28 06:07:01
