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Optical Customer Technical Support Advisor - Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries.
It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 - 17:00
Week 2: 09:30 - 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp! ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: Up to £29000 per annum + Bonus
Posted: 2026-07-07 16:28:03
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Optical Customer Technical Support Advisor - Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries.
It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 - 17:00
Week 2: 09:30 - 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp! ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: £29000 - £30000 per annum + Bonus
Posted: 2026-07-07 16:26:07
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An opportunity has arisen for a Management Accountant to join a family-owned builders merchants, supplying building materials, timber, hardware, and DIY products to trade professionals and homeowners.
As a Management Accountant, you will provide financial analysis, management reporting and cost control support across manufacturing operations while working closely with operational teams.
This role offers a competitive salary and benefits.
Assistant Management Accountants with a strong manufacturing or production background will also be considered.
You will be responsible for:
* Preparing accurate monthly management accounts and financial reports.
* Producing balance sheet reconciliations and cash flow reporting.
* Managing cost accounting, including raw materials, labour and overhead costs.
* Overseeing inventory valuation, stock reconciliations and month-end stock takes.
* Analysing production costs through detailed variance analysis and identifying opportunities to improve profitability.
* Monitoring margins and supporting cost control initiatives.
* Assisting with budgeting, forecasting and business planning activities.
* Partnering with operational and commercial teams to provide meaningful financial insight.
* Ensuring compliance with financial controls and audit requirements.
What we are looking for
* Previously worked as a Management Accountant, Cost Accountant, Production Accountant, Accountant or in a similar role
* Prior experience working within a manufacturing, production or engineering environment in an accounting role.
* Qualified or part-qualified ACCA, CIMA or an equivalent professional accounting qualification.
* Strong analytical skills with the ability to interpret financial data and support operational decision-making.
* A full UK driving licence and access to your own transport.
Whats on offer
* Competitive salary.
* Company pension scheme.
* Healthcare cashback scheme (following successful completion of the probationary period).
* Career development opportunities.
* Staff discount.
* Long service recognition and additional leave benefits.
Apply today to be considered for this excellent opportunity to join a respected business where you can make a genuine impact within a commercially focused finance team.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Newry, Northern Ireland
Start:
Duration:
Salary / Rate:
Posted: 2026-07-07 12:37:40
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We are seeking an experienced, proactive Project Assistant / Administrative Support PA to join our team on a full-time basis.
In this role, you will provide direct, comprehensive administrative and secretarial support to two Senior Project Managers, while offering ad-hoc support to the wider office.
This position sits within an Employee Ownership Trust (EOT), meaning you will work closely with our collaborative technical and support teams in a company where every employee has a stake in our shared success.
Key Responsibilities
?? Communication & Inbox Management
Manage inboxes proactively, responding to basic enquiries independently.
Flag urgent emails to the technical team for rapid response.
Build strong relationships with clients, contractors, and external stakeholders.
Share general office duties, including opening and distributing postal mail.
?? Document Production & Control
Audio-type, format, and issue accurate minutes and technical reports.
Prepare contract certificates and ensure issuance within strict contractual deadlines.
Draft contract documents and compile formal tender packages for project teams.
?? Project Administration & Systems
Set up and update projects on Fieldview (our bespoke electronic project data system).
Format and issue weekly site reports and other documentation via Fieldview.
Maintain electronic project files to ensure strict organization and compliance.
Update project details and contact information on the practice intranet.
??? Handover & Defects Coordination
Update accommodation schedules on an ongoing basis.
Chase and compile handover documentation from relevant parties.
Prepare final handover forms for project closeouts.
Log and monitor defects and arrange annual defects site inspections.
?? Meeting & Diary Logistics
Coordinate regular meetings between clients, contractors, and project teams.
Manage manager diaries where specific administrative support is requested.
Working Hours & Location
Hours: Full-time, 37.5 hours per week (5 days per week).
Flexibility: Flexible daily working hours (start no earlier than 08:00; finish no earlier than 16:00).
Location: Located just a 2-minute walk from the mainline train station, with free on-site parking available on a first-come, first-served basis.
What We Offer
Salary: Competitive salary based on experience.
Company Structure: Employee Ownership Trust.
Pension: Company contributory pension (3% employer contribution).
Holiday Allowance: 25 days free choice holiday, plus bank and public holidays.
Bonus Time Off: Birthday bonus day off.
Volunteering: 2 paid volunteering days per year.
Festive Break: Potential company shutdown at Christmas (subject to director decision).
Culture: Quarterly company team days for bonding and alignment.
Commuter Benefits: EV salary sacrifice car scheme and Ride 2 Work cycle scheme. ....Read more...
Type: Permanent Location: Teddington, England
Start:
Duration:
Salary / Rate: £32000 - £37000 Per Annum
Posted: 2026-07-06 15:09:07
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Experienced Project Assistant
Role Overview
We are seeking an experienced, proactive Project Assistant / Administrative Support Specialist to join our team on a full-time basis.
In this role, you will provide direct, comprehensive administrative and secretarial support to two Senior Project Managers, while offering ad-hoc support to the wider office.
This position sits within an Employee Ownership Trust (EOT), meaning you will work closely with our collaborative technical and support teams in a company where every employee has a stake in our shared success.
Key Responsibilities
?? Communication & Inbox Management
Manage inboxes proactively, responding to basic enquiries independently.
Flag urgent emails to the technical team for rapid response.
Build strong relationships with clients, contractors, and external stakeholders.
Share general office duties, including opening and distributing postal mail.
?? Document Production & Control
Audio-type, format, and issue accurate minutes and technical reports.
Prepare contract certificates and ensure issuance within strict contractual deadlines.
Draft contract documents and compile formal tender packages for project teams.
?? Project Administration & Systems
Set up and update projects on Fieldview (our bespoke electronic project data system).
Format and issue weekly site reports and other documentation via Fieldview.
Maintain electronic project files to ensure strict organization and compliance.
Update project details and contact information on the practice intranet.
??? Handover & Defects Coordination
Update accommodation schedules on an ongoing basis.
Chase and compile handover documentation from relevant parties.
Prepare final handover forms for project closeouts.
Log and monitor defects and arrange annual defects site inspections.
?? Meeting & Diary Logistics
Coordinate regular meetings between clients, contractors, and project teams.
Manage manager diaries where specific administrative support is requested.
Working Hours & Location
Hours: Full-time, 37.5 hours per week (5 days per week).
Flexibility: Flexible daily working hours (start no earlier than 08:00; finish no earlier than 16:00).
Location: Located just a 2-minute walk from the mainline train station, with free on-site parking available on a first-come, first-served basis.
What We Offer
Salary: Competitive salary based on experience.
Company Structure: Employee Ownership Trust.
Pension: Company contributory pension (3% employer contribution).
Holiday Allowance: 25 days free choice holiday, plus bank and public holidays.
Bonus Time Off: Birthday bonus day off.
Volunteering: 2 paid volunteering days per year.
Festive Break: Potential company shutdown at Christmas (subject to director decision).
Culture: Quarterly company team days for bonding and alignment.
Commuter Benefits: EV salary sacrifice car scheme and Ride 2 Work cycle scheme. ....Read more...
Type: Permanent Location: Sunbury on Thames, England
Start:
Duration:
Salary / Rate: £33000 - £37000 Per Annum
Posted: 2026-07-05 20:54:11
