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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via Outlook for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Identify discounted orders and apply discounts as applicable.
Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree in Business, or equivalent experience and/or training required
EXPERIENCE:
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment. Should have prior experience working in a team environment
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $46,000 and $57,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-10 15:09:52
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Senior Product Manager - Automotive Aftermarket
We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment.
This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness.
This is an exciting opportunity for either an experienced Commercial Manager, or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level.
Salary - Up to £70K basic plus Bonus (up to £10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period)
Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury
As Commercial Manager, you will:
Lead the Commercial Department, spanning product and commercial development
Define and execute product and pricing strategy, aligned with company goals
Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing
Oversee the full product lifecycle, from concept to end-of-life
Maintain catalogue accuracy (TecDoc, MAM) and improve market performance
Develop pricing strategies and conduct in-depth competitor and market analysis
Introduce new commercial initiatives that challenge and outperform competitors
Support the Sales team with technical product insight, cross-referencing, and sourcing
Use data to build pricing models, improve forecasting, and track trends
Present clear strategies and results to internal stakeholders
What We're Looking For:
2+ years in the automotive aftermarket - in a commercial, product, or pricing role
Background as a Commercial Manager or Product Manager with leadership potential
Strong commercial acumen with a track record of improving performance and margin
Confident working cross-functionally and presenting data-driven insight
Excellent communication, organisation, and time management skills
A creative and competitive mindset - always looking to innovate and improve
Driven, analytical, and looking to grow within a progressive business
Why Join Us?
A strategic leadership role in a respected, growing aftermarket company
Room to make a real impact and influence business direction
Excellent career development opportunity - future leadership potential
Collaborative team culture and supportive senior leadership
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call 07398 204832 for a chat in confidence.
Job Ref: 4193RCD - Senior Product Manager \ Commercial Manager ....Read more...
Type: Permanent Location: Swindon, England
Start: 10/10/2025
Salary / Rate: £60000 - £80000 per annum + up to £70k basic + bonus (up to £10k)
Posted: 2025-09-10 13:56:26
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Buyer
Location: Horsham, West Sussex
Salary: £40,000 - £42,000 per annum
Are you an experienced Buyer looking to play a vital role within a dynamic purchasing team? Were seeking a Buyer to join the team reporting to the Supply Chain Team Leader, responsible for driving supply chain strategy and strengthening risk-mitigated supplier partnerships.
This role offers excellent development opportunities, giving you a chance to grow and progress within a supportive engineering-focused environment.
Key Responsibilities:
- Manage procurement activities for an engineering-based supplier portfolio.
- Build and nurture strong supplier partnerships, identifying opportunities to enhance value and deliver an agile, high-performing supply chain.
- Lead continuous improvement initiatives across procurement processes.
- Conduct regular business reviews, monitor supplier performance, and set improvement targets aligned with company goals.
- Perform risk assessments and supplier audits to maintain alignment with strategic business objectives.
- Apply problem-solving techniques to address supplier performance issues at the root cause level.
- Identify and source new suppliers that meet rigorous technical and commercial specifications.
- Support introduction of new parts and evolving supply chain demands.
- Prepare RFI and RFQ documentation and manage changes in supplier engagement.
Skills & Experience:
Essential:
- Strong analytical skills with proficiency in IT and MRP/ERP systems.
- Previous procurement experience within engineering manufacturing sectors and solid understanding of supply chain processes.
Desirable:
- Experience buying technical, engineering, or machined parts with ability to interpret technical drawings.
- Familiarity with integrated project management teams.
- Knowledge of contract formation, including NDAs for suppliers.
- Working towards or holding CIPS Level 4 or above (support available for further qualifications).
Security Clearance:
This role requires the ability to gain UK Security Clearance.
Successful candidates will need to demonstrate five years UK residency, provide identity, employment history, and right to work documents.
Apply here or send your CV to max@holtengineering.co.uk ....Read more...
Type: Permanent Location: Horsham,England
Start: 09/09/2025
Salary / Rate: £40000 - £42000 per annum
Posted: 2025-09-09 16:18:04
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Governmental Affairs Strategy Director oversees governmental relations strategies in strategic states, working with local lobbyists and/or consultants to develop strategies to protect and grow Tremco's cooperative purchasing business.
The position includes monitoring legislative activity surrounding cooperative purchasing and public works in all 50 states.
It is imperative that legislative bills are read and interpreted correctly.
This involves reviewing each state's revised code and administrative policies surrounding cooperative procurement and public works.
This includes preparing and editing proposed legislation, supporting defensive lobbying efforts on opposition bills, and understanding procurement statutes.
The position requires the ability to research and interpret state statutes and administrative policy on public markets.
Must be able to translate the information into usable, understandable language, which requires superior writing and verbalization skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Be thoroughly versed in labor-based cooperative purchasing.
Assist in the development and creation of strategy implementation documents.
Review proposed legislative code changes that impact cooperative purchasing and advise stakeholders of potential impact.
Participate in all legislative strategy discussions, identify next steps with lobbyists, and track open items.
Review the public procurement code concerning cooperative purchasing and labor-based facility solutions.
Monitor trends and laws that affect purchasing.
Work with stakeholders to develop white papers and talking points and refine the message to public agencies, legislators, and support organizations.
Research and composing such documents in support of cooperative purchasing.
Work with Sales representatives to understand the issues at hand, for the representatives to explain the proposed legislative changes and how they will impact their customers.
Work with Cooperative contract holders to educate their executive directors and members on the impact of proposed legislation.
Develop email and calling information for representatives, internal employees, and others to use when calling their senators and House/Assembly members in their states.
Review all the messaging with representatives and lobbyists.
Work with organizations, associations, other facility vendors, and trade organizations in message development.
Attend all local lobbyist meetings via Teams.
Attend key legislative meetings with the cooperative team in person or via Teams. OTHER SKILLS AND ABILITIES:
Bachelor's degree in Political Science or any other legal field of study.
Minimum of five (5) years of experience in legislative or governmental affairs in either the private or public sector.
Experience working in a senior legislative capacity for a majority State Senator, lower House Member, or Majority Caucus, or in a senior policy and/or legislative capacity for an Executive Cabinet department.
Energetic and enthusiastic individual comfortable working in a fast-paced, dynamic environment.
Ability to work independently and be self-motivated in a remote environment.
Superior written and verbal communication skills.
Ability to understand contract requirements.
Budgets, report analysis, and customer support
Proficient with MS Office Programs, i.e., Word, Excel, PowerPoint.
Understanding and prior use of database management systems, knowledge of SAP.
Excellent customer service skills.
Ability to plan and organize various functions and the ability to multitask.
Ability to adapt and learn new processes or programs easily.
Possess business math skills (calculated discounts, percentages, commissions, etc.) with the ability to negotiate prices with vendors.
Must be detail-oriented with excellent proofreading skills.
Must be a team player.
Results-oriented.
Ability to manage time effectively.
Ability to work as a team.
Possesses strong organizational skills.The salary range for applicants in this position generally ranges between $140,000 to $158,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-09 15:10:33
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Governmental Affairs Strategy Director oversees governmental relations strategies in strategic states, working with local lobbyists and/or consultants to develop strategies to protect and grow Tremco's cooperative purchasing business.
The position includes monitoring legislative activity surrounding cooperative purchasing and public works in all 50 states.
It is imperative that legislative bills are read and interpreted correctly.
This involves reviewing each state's revised code and administrative policies surrounding cooperative procurement and public works.
This includes preparing and editing proposed legislation, supporting defensive lobbying efforts on opposition bills, and understanding procurement statutes.
The position requires the ability to research and interpret state statutes and administrative policy on public markets.
Must be able to translate the information into usable, understandable language, which requires superior writing and verbalization skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Be thoroughly versed in labor-based cooperative purchasing.
Assist in the development and creation of strategy implementation documents.
Review proposed legislative code changes that impact cooperative purchasing and advise stakeholders of potential impact.
Participate in all legislative strategy discussions, identify next steps with lobbyists, and track open items.
Review the public procurement code concerning cooperative purchasing and labor-based facility solutions.
Monitor trends and laws that affect purchasing.
Work with stakeholders to develop white papers and talking points and refine the message to public agencies, legislators, and support organizations.
Research and composing such documents in support of cooperative purchasing.
Work with Sales representatives to understand the issues at hand, for the representatives to explain the proposed legislative changes and how they will impact their customers.
Work with Cooperative contract holders to educate their executive directors and members on the impact of proposed legislation.
Develop email and calling information for representatives, internal employees, and others to use when calling their senators and House/Assembly members in their states.
Review all the messaging with representatives and lobbyists.
Work with organizations, associations, other facility vendors, and trade organizations in message development.
Attend all local lobbyist meetings via Teams.
Attend key legislative meetings with the cooperative team in person or via Teams. OTHER SKILLS AND ABILITIES:
Bachelor's degree in Political Science or any other legal field of study.
Minimum of five (5) years of experience in legislative or governmental affairs in either the private or public sector.
Experience working in a senior legislative capacity for a majority State Senator, lower House Member, or Majority Caucus, or in a senior policy and/or legislative capacity for an Executive Cabinet department.
Energetic and enthusiastic individual comfortable working in a fast-paced, dynamic environment.
Ability to work independently and be self-motivated in a remote environment.
Superior written and verbal communication skills.
Ability to understand contract requirements.
Budgets, report analysis, and customer support
Proficient with MS Office Programs, i.e., Word, Excel, PowerPoint.
Understanding and prior use of database management systems, knowledge of SAP.
Excellent customer service skills.
Ability to plan and organize various functions and the ability to multitask.
Ability to adapt and learn new processes or programs easily.
Possess business math skills (calculated discounts, percentages, commissions, etc.) with the ability to negotiate prices with vendors.
Must be detail-oriented with excellent proofreading skills.
Must be a team player.
Results-oriented.
Ability to manage time effectively.
Ability to work as a team.
Possesses strong organizational skills.The salary range for applicants in this position generally ranges between $140,000 to $158,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-09 15:10:29
