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Product Support Analyst - Wealth Management - London / Hybrid
(Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile)
Are you a curious, analytical problem-solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career in a fast-paced, high-impact environment.
Our client is a rapidly growing investment software provider, working with some of the UK's most respected wealth management firms.
As a Product Support Analyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems.
This role blends technical troubleshooting, stakeholder engagement and product insight — offering meaningful variety and the chance to develop real expertise in financial technology.
This is far more than a ticket-based support role.
You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform.
You'll be trained to deeply understand how the product works, why it matters to clients, and where improvements can be made to ensure continuous service excellence.
The successful candidate will be naturally inquisitive, with a methodical approach to solving problems and strong communication skills.
You'll enjoy working with people, understanding their pain points, and guiding them through solutions.
While exposure to SQL, investment systems or agile methodologies would be advantageous, it's not a prerequisite — what matters more is your mindset, work ethic and desire to learn.
A strong academic background and genuine interest in financial services or technology will set you apart, particularly if you're a graduate looking to kick-start a career in product, support or technical analysis.
You'll receive full on-the-job training from experienced product professionals, along with a clear development pathway into areas such as QA, client success or product management.
This is a highly collaborative environment that values attitude over credentials and encourages continual learning through hands-on experience and team mentorship.
The role offers flexible working hours, including rotating shifts between 7am and 9pm, as well as a hybrid setup based out of a central London office.
It's a great opportunity for someone looking to build a long-term career in financial technology, while working in a supportive and engaging environment where your contributions will make a tangible impact.
Location: London, UK / Hybrid working
Salary: £30,000 - £37,0000 + Benefits
Applicants must have the right to work in the UK.
Hybrid working supported.
NOIRUKTECHREC
NOIRUKREC
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Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £30000 - £37000 per annum + Bonus + Benefits + Pension
Posted: 2025-09-29 02:02:40
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Software Tester - Fintech - Bern, Switzerland
(Tech stack: Software Tester, QA Engineer, Test Automation, Manual Testing, Selenium, C#, Postman, REST, SOAP, .NET, Azure, Agile, Scrum, Kanban, QA Analyst, Qualitätssicherung, Test Engineer, ISTQB, UI Testing, API Testing)
We have several fantastic new roles for Software Testers to join a fast-growing and forward-thinking FinTech company that is disrupting the world of private wealth management.
This is a rare opportunity to work with a brilliant cross-functional team and help ensure the highest levels of software quality across brand-new, ground-breaking financial platforms.
Our client's latest product suite has already transformed how clients manage and grow their wealth, offering flexible, scalable and highly personalised financial solutions.
They are seeking talented Software Testers with strong experience in manual and automated testing, along with knowledge of tools like Selenium, Postman, and a general understanding of C#, REST/SOAP APIs, and Azure-based applications.
You'll be working in an Agile environment and contributing to the design, execution, and improvement of testing strategies from the ground up.
The company will also provide training and mentoring in tools and practices such as:
.NET 9, C#, Selenium, JavaScript Testing, REST, SOAP, Azure DevOps, API Testing, Test Automation Frameworks, Agile, BDD, TDD, Cypress, Postman, Performance Testing, and more.
This is your chance to join a greenfield development and testing project—where quality is a first-class citizen and innovation is encouraged at every step.
Benefits Include:
Shares in the company
3 hours of weekly “tech exploration time” to try new tools and ideas
Flexible working hours
Remote work options available
Free yoga sessions at the on-site studio (lunchtime or after work)
Location: Bern, Switzerland / Hybrid Working
Salary: €80,000 - €100,000 + Bonus + Benefits
Applicants must be based in Switzerland and have the right to work in Switzerland.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRSWITZERLANDRECSP
NOIRSWITZERLANDREC
NOIREUROPEREC
NC/DK/BER80100 ....Read more...
Type: Permanent Location: Bern, Switzerland
Start: ASAP
Salary / Rate: Swiss Franc80000 - Swiss Franc100000 per annum + Bonus+Benefits
Posted: 2025-09-29 02:02:28
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Client Engagement & Support Manager - Financial Technology - London / Hybrid
(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)
Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.
Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team.
This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.
In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met.
You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation.
With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.
Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation.
You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.
The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT.
You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance—helping identify opportunities for improvement and future product enhancements.
To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams.
You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews.
Knowledge of the investment or wealth management sector will be highly beneficial.
This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.
Location: London, UK / Hybrid working
Salary: £60,000 - £70,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £60000 - £70000 per annum + + Bonus + Benefits + Pension
Posted: 2025-09-29 02:01:44
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IT Support Analyst Location: BarbicanSalary: £30,000 - £35,000 DOEAre you an IT Support Analyst looking for your next opportunity?About the companyA leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst.
The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow.Responsibilities
Provide on-site and remote assistance for clientsProvide day to day IT troubleshooting and proactive adviceComplete all regular scheduled visits and tasks, per the applicable Service Level AgreementsAssist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systemsSupport the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company's platform
Candidate Requirements One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies.You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time.The ability to manage your own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team.Essential Skills and personal qualities
Microsoft Windows Operating SystemsMicrosoft 365 Suite - Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc.Mobile Device Management (Intune)Configuration of hardware and the deployment of equipmentBasic networking and communications (LAN/WAN)
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: City of London, England
Start: 17/09/2025
Posted: 2025-09-25 17:24:56
